Costa Coffee at Intu Potteries in Stoke-on-Trent

I ordered 4 extra hot latte and various food buy time I had paid for ordered the person had already made the coffee's I felt the cups and new straight away that they were not extra hot as I order them all the time. I mentioned it to the woman making the coffee are they extra hot and she said yes then charged her mind as she looked at me and then said we only do them to a certain temp. I said I think they usually heat the cups first with hot water then she said I ready did that which she did not. Took them to the table and as we drank them they only warm but it was pointless taking them back how is it at most costa when you order extra hot they make an effort to make them hotter not impressed. It was the Costa in stafford

We went on Friday lunchtime and it wasn't that busy. And no wonder. There were hardly any sandwiches or wraps. I asked if that was all they had and was advised that they were waiting for a delivery. Hardly any choice of cake as well. Not good planning at all. The staff look as if they really don't care. The tables were littered with dirty dishes. The toilet was disgusting. The main entrance cannot be used at the moment as the shutter is broken and has been like that for over a week. So the place looks like it's closed. Overall not a good experience.

Hands down best costa experience I’ve had (and I’ve been in a lot) Ladies here work so hard and remain consistent in customer service so massive props to them. Deal with a wide array of customers all throughout the day (currently rammed on a Monday afternoon) and they are smashing through the busy period. Not sure how this only has a 3 rating can only assume not enough people leaving positive reviews so wanted to change that and say genuinely one of the best costas I’ve been too. Nice job ladies! Keep it up

Although busy on a Saturday I didn't have to wait long and was soon served by a friendly member of staff. My lunch was satisfactory too.

Writing this as we want to record our appreciation of the two ladies who were on duty Friday 29th October 10.00. They were working non stop fulfilling all the orders- yet: 1 Greeted with good morning sorry for the wait. 2 Though busy their friendliness was not compromised at all. Thank you.

I chose to come for a coffee and piece of black forest wreath Christmas cake and found that the tables were not cleaned even though it was not overly busy and the cake wasn't as nice as it appears

So me and my friend was at costa. First of all they kept getting the orders wrong about who was sitting in and out and not apologising for it. Rude. Then me and my friend were slipping our drinks having a pleasure of a time with a nice coffee date and just speaking . when one of yours works with blonde hair, a full fringe (Becky) asked the tall guy with brown hair to get a bottle of water. Bare in mind the girl was at the till and the guy was almost at the private door. We hardly heard so , so the guy didn’t hear either. So the girl(Becky) got very angry with the guy ( who was tall) when he didn’t bring the bottle water out because he didn’t hear and In front of everyone shouted “bloody hell I’ll get it myself I asked for a bottle of water” humiliating the poor tall lad! And worse of it was In front of a cafe full of people! Why should the poor lad be humiliated in front of customer because he didn’t hear one of his co-workers? Now I understand sometimes work can be stressful at a busy time but doing that was just pure horrible and rude. I hope the poor lad gets an apology

It wasn't busy and it took three people to serve one person, there was plenty of food to choose from. We were stood in a queue for quite some time because it took so long to be served, we nearly walked out. Food was a sandwich and a panni, there were plenty of seats, it did get busier. Won't be rushing back.

Stop at this Costa for a coffee and snack staff lovely and a nice selection of snacks, I love the chocolate twist and a latte with coconut milk, this store does get busy but does have outside seating, bright and plesent atmosphere,

Even if it was a visit during a Bank holiday(when is a very busy time), I don't think that is appropriate to have all the empty tables dirty with other's customer leftovers on it. We waited for 2 coffees more than 30 minutes in the queue and after ordering 2 Latte we realised that the quality of coffees wasn't what we paid for; was more like milk with a drop of coffee and not the genuine Lattee. All the empty tables were dirty,some of them still having ex-customer's leftovers on it. The personnel was moving so slow, as they were on slow-motion and they were having a very bored attitude. I don't recommend this place.

Appalled at the fact That it takes half an hour to order a drink because there is one staff member serving during the busiest period in hanley, I then sit down with my drinks and am swarmed by flies and spend the time sat wafting flies away from me whilst I’m trying to drink enjoy my coffee!

Visited this Costa at lunchtime today and shocked to see the poor standards. Many tables littered with used cups etc and one area had cups, spilled coffee and used wrappings on the floor. The amount of uncleared tables indicated that no one had been bothering to clear up. I’m a regular Costa visitor in many different locations. However this one was such a disappointment and really lets the brand down. Makes you think the Manager and staff simply don’t care.

Daughter wanted to feed granddaughter and this was the nearest place as we ventured into the shopping centre. Managed to grab a table and a place to put the pushchair before it got too busy (lunchtime). Had a drink each and a bacon roll. Service was good and food okay. Baby fed and needed to change nappy, lovely big toilet, not the cleanest of places, also as its the only one people were continually trying the door to use the facility. Think we will find somewhere else next time.

Most table's littered with previous occupants cups etc,not a busy time so no excuse,staff cheerful enough , coffee average, could do with improvement.

Disgusting tray which should be spotless when drinks and food items are placed on it.Needs bleaching !! the germs on it must be rife.Not a good thing to see. Coffee was ok - not my favourite Costa.

I pass through about once a month and out of habit go to this particular costa coffee. Every time I've waited ages to be served their are 4 girls who work behind the counter are constantly talking ,slow, making mistakes and throwing away coffee. The one member of staff who seemed to be on it was the older guy who washes the dishes but he can't get through the shop because there's a line blocking his path why? Because the girls are too busy talking about love island! I sat outside and had to clear dozens of trays and cups, nothing had been whipped down sticky horrible Anyway this is the last time I'm going there festival park is quicker cleaner and friendlier. One reviewer mentions it needs an upgrade FIRE THE BARRISTERS! Start fresh

very rude staff! coffee is just coffee. no where to sit because the tables are full of dirty cups, sticky tables, some of chairs dirty ripped sticky. staff hover around you and when uve nearly finished ur drink they 'say' ru done? coz we need the table!!

Since the new manager and staff took over, the latte and cappuccino has sadly become a lot lower standard that we used to enjoy. This was always our favourite Costa for it's excellent service and coffee but latte and cappuccino yesterday was like coloured water. They also didn't have the range of cakes and those they did have didn't look very appetising. I have always enjoyed visiting here, but unlikely to return. This Costa has always been busy, but definitely lack of customers this time. Starbucks seemed to have more, which was unusual but understandable under the circumstances

I actually didn't get round to ordering a coffee as I needed to visit the loo before having a drink. Oh dear! There was no toilet tissue, apart from several sheets on the floor, which was lying in puddles of water (or something!) The sinks were grubby as was the paintwork. Back to the premises, there wasn't one clean table available. There was no way I was having a coffee here.

Tried the new bannana smoothie. Was vile and tasteless. The bannana tasted unripe and very bitter. Took it back and I said I can't drink it the manager took it off me and walked away. No offer for a replacement or anything. Was very disappointed as it cost me almost £4.

This was the first time we visited Costa in the Potteries Shopping Centre, Hanley. Sadly the experience was lacking when compared to other coffee shops, in particular independent smaller businesses.

ideal for light luches for all the family variety of food to suit all, seating arrangement comfy staff friendly,a cosy atmosphere

My daughter and I went specially for the new range of Christmas coffees,enjoying the Honeycomb Lattes. This Costa is quite small and cramped and always busy,but the service is good and staff professional. The issue that does really let it down is the toilet. One disabled toilet which is not kept clean, Rubbish and paper on the floor and the toilet and sink have not been properly cleaned for some considerable time. Very off putting.No space for wheel chair users as too small.

Compared to my local Costa this one is more efficient. Service was quick and coffee was super hot, just the way I like it. Staff were all friendly, good stuff.

The service was quick and friendly. The coffee was lovely, a very popular place to have a drink. Ideally situated as you come out of the shopping centre needing refreshments.

Ordered a couple of caramel lattes, I was served quickly by the always smiling and very professional manager. Great coffee, Fantastic staff What's not to like.....:)

We appreciate that when we went that it was busy meaning that the only seats available were by the drafty doors but we didn't feel as this was any good, however there are other coffee chains on site.

Compared to my local Costa this one is more efficient. Service was quick and coffee was super hot, just the way I like it. Staff were all friendly, good stuff.

Very busy atmosphere, and the staff are friendly to a tee - they get to know their customers and always provide a smile. The place itself is a little small, and could be better situated but I will always find time for this little gem.

Had a day off work with my wife and needed to do a few things in the local main town (Hanley, Stoke on Trent)

I love costa coffee, but sometimes when you just wanna grab a coffee or a bite to eat. The seating is very limited. Wish this Costa was bigger so i can actually eat in. Couple of times i have had to have a take out and sit on the potteries shopping centre bench so i have somewhere to sit and eat. But overall the service is good and its not going to stop me from getting my afternoon drink/snack.

We have found that Costa Coffee in general has overtaken Starbucks in quality. Saturday afternoon, very busy but enough staff on to handle it. Very pleasant atmosphere and the fact it was so busy speaks for itself.

Costa @ intu potteries is always busy! Nice coffee and service with a smile. Food can be a bit pricey. This shop could be double the size!

Visited this location on a Thursday, early morning. It is conveniently located at the entrance to the Intu Shopping Centre. It was packed. There was a large queue and service slow despite 2 baristas making the coffee! It felt squashed, untidy and the area around the coffee machines was covered in chocolate. A couple of the baristas had dirty uniforms and one was quite abrupt with people she served. Must have had a bad day!