Costa Coffee in Waltham Forest

Went today to Costa for an iced whipped latte which was not whipped. The atmosphere is horrendous, there’s litter everywhere which is embarrassing and atrocious.

I did not know exactly the name of the drink but the staff was very kind and helpfull and helped me get the drink by only telling her what It looked like. The drink was very yummy, just as i remember.

A Disappointing Experience I recently visited Costa Coffee, hoping for a relaxing and enjoyable coffee break, but my experience was far from satisfactory. The primary issues revolved around poor customer service and ineffective communication, which significantly marred my visit. The lack of clear communication further compounded the problem. When I asked about the different coffee options, the responses were curt and uninformative. This lack of engagement and unwillingness to assist made the ordering process frustrating and unpleasant. Overall, my visit to Costa Coffee was a letdown. The poor customer service and ineffective communication detracted from the ambiance and enjoyment of the caffe. For a brand that positions itself as a premier coffee destination, Costa Coffee failed to deliver on even the most basic expectations. I hope they address these issues, as there's significant room for improvement in their service and customer interaction.

Despite nice coffee and good service, they might pay attention to the ambient. Chairs are disgusting, either to seat😞

Great place to grab a coffee before the gym

The new staff set are as brilliant as the previous. Thank you Costa Teams.

The seevince was lovely from a young gentleman but the coffee shop itself was awful , dirty , after buying a sandwich and coffee decided to sit outside to finish off but it’s so unhygienic even outside the seating area just filled with rubbish . It’s a shame because it’s a great location and has so much potential as a loyal Costa customer I’m so disappointed

Very dirty chairs and tables looking old even if they refurbished one year ago

Staff have been lovely but the wifi here has been really terrible in the past couple of weeks… will be forced to go to Starbucks next door if wifi does not get fixed :((

Hot milkshakes mostly frothy, baristas took a good 5 mins to acknowledge me after having served my friend and wandered off after taking order before coming back to take payment both with my order and my friend's. No toilet roll in toilet according to my friend.

Their hot chocolate is really nice, so are their snacks. Their staff are the best.

Excellent customer service! Lovley staff, fresh bakery available every day, tasty coffees with lots of replacement at request. 100% recommended 👌 and well done!

Went for a coffee with friend, service was fast m and staff was friendly.

Today I had to make a life changing decision. I walked into this branch to purchase a coffee (and use their toilet). The toilet stunk strongly of urine and it was evident that it had not been hygienically cleaned in some time. Not good. No excuses. After I ordered my coffee the staff member gave me one packet of sugar. Not being over weight and liking a sweet coffee I asked her politely for a few more. She reluctantly gave them to me as if they were coming out of her kitchen at home. I returned to my car to now drink my coffee and think about my decision. I sipped on my coffee (£1.49) and it tasted harsh, course and of very low quality. It was this experience with my coffee that helped motivate my life changing decision. With great thought and with the help of this disgusting coffee I have decided to...

Could be cleaner except you have to have enough staff for that I guess. Always great service. The staff who are there are great. Still the same. And again.

The staff are very helpful and friendly

“I had an amazing experience with this Coffee shop!. I always Pop - in early before i start my remote work. The customer service was top-notch, and the way they brew the coffee exceeded my expectations. I highly recommend them to anyone looking for quality coffee and excellent customer service.”

It's one of best coffee shops in London. The team members are really good at their job and very polite.

One of the best costa coffees for service. Neat and efficient staff. Went there for a quick breakfast this morning. Needs a bigger space!

Good parking available as in retail park. Nice and friendly staff.

Great staff, great atmosphere I am a regular Costa coffee customer.

Pleasant Costa. Sandwich and coffee was exactly as expected. Warm, tasty. No complaints!

Needs redesigning and a facelift.

I got a smoothie and it was very tasty. The place is confortable and the workers are nice.

Very good 👍 the most beautiful girl 👧 in the world is working there 😍

The outside seating area is disgusting. I've never seen anything like it. I don't mind clearing my own table but I was hard pressed to find a clean table for the cups and plates. Napkins, bottles and rubbish strewn about Not staff's fault. Only 2 on in busy place

Coconut milk latte .. very good 😊

The staff here are very friendly and polite, the lovely lady that served us was very accommodating and made small talk with our children which made it a lot more enjoyable. We later realised that the lady that served us “Larissa” ( I hope I spelled it right), was actually the store manager 😎 Overall, great experience and good standard of quality, the shop was busy but clean and a good atmosphere. Thank you Larissa. A big contrast in the service between this store and the very bad service we received in costa bakers arms…. I guess I’ll just stick to the Leyton mills store in the future

Wspaniały smak kawy, miła obsługa.

Good outdoor play area for kids

I feel really bad writing a semi negative review to a place where I am regular, and where everyone knows my (and my partner's) face. However despite having a very lovely helpful and hardworking staff, there are loads of areas where they can improve. One thing I have noticed is that at busy times, staff tends to get quite confused with larger orders- When we come in a couple for a Saturday breakfast, and we both get a coffee, food and a desert, usually something ends up being forgotten, and I have to go back and remind. Hovewer everything always gets resolved, I've never been made to feel bad, stuff is extremely kind and apologetic. My other issue are the toilets. ( one working one majority of the time) Toilets are not dirty, they are definitely being cleaned regulary, however there is a limescale on absolutely EVERYTING. and in all honesty it makes me feel uneasy. One more issue of mine is this "barricading" me in a certain space when it's about an hour before closing time. also whoever goes outside to bring the chairs in always leaves the door wide open,and the draft of a cold breeze really bothers me, and I think it appears as a very hostile way of telling costumers to pack up and leave (Mind you this is usually done a good hour before closing time) so that's about it.

Dirty tables, long ques and rude staff. Even gave wrong drinks.

Prompt service. Plenty of seating. Outside seating plus childrens play area outside too.

Lovely experience, such a tasty cappuccino made by fantastic Ukrainian barista! I really in love with extra dry cappuccino she made for me! I recommend this Costa for cozy atmosphere and lovely staff

We've come to costa other times and it's always great to enjoy a breakfast here. A large variety of sweets and coffees. We came for a Valentine's Day breakfast, great cappuccino and the delicious carrot and walnut cake! Friendly staff and quiet area Recommended a lot!

Ordered a cappuccino and an almond croissant. The cappuccino was great, as usual. The croissant was stale and refund was not given, the server said that the croissants were fresh, but I doubt that.

Not bad, but one toilet is out of order, and the other looks like a pipe burst in there.... Gross!

What a lovely Costa, staff were bubbly and friendly. Drinks were amazing. I had a strawberry and cream frappe and my boy had a mango and passion fruit cooler. Will go back whenever I am in the area. 5 stars. 👍

Needs updating and and freshening up. And staff needd more training. Across the board in the Costas. More halal food options needed. A tomato and cheese toastie for close to £5 is daylight robbery 🤣

Went for famous Black Forest Hot Chocolate, one of them was made perfectly, the other barely had any cream.. by the time I asked for spoon all cream had melted while my friend had it nice. Staff gave us in take away cups, did not ask if it was a sit in or take away. Staff has no interest in serving customer, did it for sake of doing it. Wish had a lovely staff with just a nice smile,many ppl would be back again.

Always come here for quick catch ups with colleagues and friends. Great service everytime and good food. Chai latte one of my faves!

staff don't seem happy working like robots working no interest in customers, more interested in talking with their family that visit the establishment and no que system in force a lot of the times unless it gets busy, then ques form all the way out, better avoid during busy times. Perhaps when not busy they staff are happier working, i asked a cold frappe was told sorry don't have the topping, didn't even ask to try and sell me something else 00(

Great place to socialise, could do with a update in decor.

Nice place, nice garden to can enjoy sun and nice coffee and sandwiches

My favourite coffee shop around . Very nice service , good choice and not very expensive . I love the outside sitting area but it is a busy place and very popular . Today I tried ruby hot chocolate and caramel coffee . Delicious indeed !

Good location free parking and there is no other coffee shop so while someone cime here for shopng asda , tk max or b&q they will live the coffee as costa is UK top coffee brand . Out door space and with toilet facility. Next to out door there is little children ground The service need to improve and overall everything is good . They should eat inside and serve customer that's very unprofessional and unhygienic. I hope they will improve and will wait to see till next visit.

Went in and they got my order wrong twice… can’t be bothered to ask for a third time.

Coffee provided as ordered, clean store

There were Covid measures in place. Did not have to queue. Everything served on take away containers, but we were allowed to eat in. Great coffee, yummy bacon roll.

Their hot chocolates are always delicious. My personal favourite is the ruby hot chocolate. They have a lovely selection of Christmas flavours as well. Definitely prefer Costa to Starbucks.

I placed an order for takeaway coffee which had taken few minutes to make because limited amount of people in the queue.

Busy spot, but good service, with lively, speedy staff

Nice and vibrant place, coffee was ok, one female staff is quite loud and can be annoying hearing her repeatedly, at times can be interpreted as rude. Just need to be mindful not to ruin the atmosphere. Thank you for the great work.

The two ladies were very polite and helpful

For a well earned break at Leyton Mills.

Good coffee place, great sitting layout and more Costa coffee choices.

i brought two iced mocha and realised there was ants in my drink when i drank it. when back to the shop, the manager did not apologise at all. He said he didn’t see that there was ants in the lid of the cup. Worse experience ever. Never coming to this costa again, most unhygienic and unprofessional costa in London for sure Could get a picture as he took the drink before i could take one

Lovely with outside sitting. Lovely staff team. Toilet wasn't great but that can be sorted.

Love the leyton costa they get the order correct

Lovely coffee great service, well maintained bathroom.

My go to Costa, friendly staff and always on point with customer service.

Staff are pleasant and well mannered.

Nice place to have a cup of coffee. It has indoor and outdoor sitting areas.

Love the leyton costa great staff, good vibes, and brilliant service .

Polite, friendly service with a smile!

Nice mango orange smoothie Perfect in this weather

One of mu favorite places for good Indian food somewhat different to your usual Indian

The store manager is very rude doesn't even know how to talk with customers 😒

Great, lovely coffee and a bacon roll

Mocha coffee: coffee has been burnt. Milk over stretched & barely tastes of chocolate. Chocolate twist: pastry soggy in places & little stale in others!! Customer service: staff unengaging & more interested in chatting in their native tounge. 1st & last time using this branch

There was only 1 person preparing the drinks! Had to wait about 10 min on queue and the another 15 min to get our order! Not a good experience!

Passed by and didn't actually go in. Hope it's not like seven sisters branch which refused me the use of their rest room.

Era amigable, ahora inflexible. He utilizado este Costa durante mucho tiempo y siempre encontré al personal amable. Ahora están detrás de plexi, detrás de máscaras, no puedo oírlos. A pesar de conocerlos, insisten en que escanee mi teléfono. Este es un riesgo de seguridad para mi teléfono. Realmente no quiero estar más allí. Costa incluso sirve un sándwich vegano, pero el ambiente se ha ido. ¿Por qué malgastar mi dinero sin placer?

Very busy coffee ☕ shop especially Monday to Friday. Outside seating area and very accessible to get to.

Lovely experience every time. Relaxing nice atmosphere. Great food n drinks.

Nice place to meet up with friends

The virus distancing was amazing. The staff were more than helpful. Thank you.

I think they need to go back to basic which is customer service. Bearly see smile on anyone face.

Quick service,easy to understand rules, and best of all, my coffee was being ruined by 2 young kids running absolute riot around the store whilst the 2 mums enjoyed their coffees. Screaming,bashing into me and my table,a young worker politely asked them to control their kids without me or other customers saying a word. Well done to that young lady!

Great service, helpful employees and very frinedly! After only 3 visit in 6 days the lady could remeber my order... amazing. Also clean and tidy, outside sitting area and parking facilies are bonus for us. Thanks and please keep it up

customer service zero! rude staff

If you like coffee and you can not make it for your by yourself, you can get coffee from Costa Coffee.

Tall asian male working there should be let go. I asked for an Americano. He asked if I wanted a new particular kind of latte. I forget the name. I refused but he still charged me for the latte. He then proceeded to dance at and around his fellow employee. She clearly looked uncomfortable. Worst coffee experience ever. He should not be working there

It's does what it says on the tin

Decepcionado. Cubiertos sucios. El pan no está fresco. Dios mio ! Cobras dulces por 2+ y son terribles. No entiendo cómo se puede ofrecer. No recomiendo comprar comida desde aquí.

Nice place to relax for a some time.

Staff try and upsell you more expensive coffees and food. Avoid.

Some staff are quite loud when talking, it becomes quite annoying after a while, also need to pay more attention when taking order and serving. It doesn't come across good. Hence two stars.

Lovely place for your coffee and hot chocolates.

الموقع ممتاز مقابل متجر أزدا وبجانبه محلات أخرى جميلك ومناسب أن يكون محطة استراحة بعد التسوق ويفتح على مراجيح للاطفال فيه جلسات عديدة ودورات مياه الأثاث جيد الخدمة وسط النظافة اقل من المقبول أرضية المقهى متسخة جدا الأسعار معقولة جدا الجو العام جميل من الممكن إعادة التجربة مستقبلا للاستراحة بعد التسوق وأنصح بذلك اللاتية جيد والبراوني كذلك

Nice coffee and service as well!

Good staff clean shop good latte

Ordered a Latté and came very swift, so that was nice. The majority of unoccupied tables had waste from other customers which did shock me, so I was forced to take a seat with waste on it. Not good. I'm not sure if there was free WiFi (it didn't look like it) but the signal strength was very poor. Moving away, the latté was very nice, creamed and flavoured perfectly. Ordered a pastry which was nice too. Overall good quality drinks but they could improve the cleanliness and improve connectivity. Would recommend.

Staff were not paying attention and chatting. The hot chocolate we ordered was forgotten about so it took ages to get it. It was a struggle to pay for part of our order using a gift card. Busy and filled with kids running around. I would not recommend.

Too many people in store, and not so many good clothes to choose

Not the cleanist costa I've been too

Nice branch, busy but clean and gorgeous coffee.

Fast service and nice atmosphere

Great little Costa, alas tables get filled quickly so hard to try and get in for coffee or anything else. Unless you want a take-a-way. Staff are professional and friendly and the Costa is clean and tables are wiped and cleared quickly.

This is the second time I have ordered a salted caramel latte and been given coffee over ice yuk... first time sorry madam let. Me fix that .. next time I was thrown a dirty look the drink was snatched from my hand and I watched them put hot water in the syrup then add that to the coffee yuk .. when the drink was presented to me I said is there ment to be salty bits on top.. oh yer then she put them on and left me to replace the lid..