Costa Coffee in North Tyneside

Needs clean up seats stained dirty place drab not what you expect from costa

Two of my items were missing and a post it note was put in telling me to ask just eat for a refund.

We only came for work reasons. I ordered a Decaf Soy Chai Latte, nothing too hard to do. My colleague got his drink first (just a latte) The guy making the coffee obviously needs to PAY more attention, he was going to make my coffee with Cows milk WTH, I confronted him and he realised his mistake and made it with Soy milk. Guys, pay more ATTENTION 🙏🙏

Lasses talking with each other. Less talking with each other there would not be the que and people confused 😐 Tables not cleared. No conversation with customers. No sweeping done. See photos

Order did not arrive waited 2 hours

Coffee and cake were quite good, the environment is not special. But OK for a break before the ferry.

Great service here. Quick and friendly.

Extremely rude young female server.. First visit and certainty our last,, wouldn't recommend this place if it was the last place on earth.

My wife went inside while I sat at a table outside, I'm 72 and was exhausted after walking up from our boat in the marina.( we had just arrived that morning) After being sat outside for almost 40 minutes I was cold and decided to sit inside and see why it was taking so long. It was obvious they were quite busty but instead of appologising and saying that , ( which i would have accepted) the young girl behind the counter was quite rude asking me if I expected table service outside not realising my wife had been in the que all this time ,she totally denied that I had been waiting so long, or even at all, placed my coffee on the counter and said " have a nice day" ( i was until I met her) she took the meaning of condecending to a new level, So unprofessional ,centainly not front of house material ..Requires more training. Almost spoilt our entire day.

Extremely rude female staff, very condescending..

Fabulous staff . Great atmosphere. Always get a warm welcome and smile. My cappuccino always has right amount of dusting for me . My home away from home . Xxxxx My happy place.

Excellent place, the staff are so friendly and great with children. We popped in just as they were getting ready to close and unlike some places they welcomed us with a smile and were very helpful. Very comfortable and friendly place to unwind with a delicious drink or bite to eat.

Freshly roasted sandwich with a lovely cup of coffee is needed after shopping :)

The staff here are always super. Very happy with my pit stop.

Only drawback for this costa is there isn't really much in terms of seating and they don't have individual toilets. Your restricted to the toilets next door which quite often aren't in the best condition. Service is always with a smile and staff are friendly enough however. Food & drink is costa standard.

Late , kept changing the times , so cold , missing items but good was unreal and the drinks were amazing

Fast service, great coffee and got seated easily too. One of the nicer Costa shops I've been in

The coffee was so tiny i ordered a medium not happy

Needs more atmosphere, and looks very tired and no toilets wow never known that in a Costa

Good place for a coffee/cake and relax

The usual costa doesn't disappoint & staff here are great 😃

Hot milk shakes for me and I boy luvlee

Bit of a let down. Water to the whole building had been cut off. Kinda important to the production of coffee.

My favourite coffee place when I am at work all day

Food not hot. Coffee hot. Seems to be Costa fault.

Great coffee and pleasant atmosphere

Drink customisations totally ignored. A shame since my usual store gets it perfect.

Nice little place staff lovely and cakes delicious 😋

this order has not been delivered to me at all but love it if it would as its a hour and 10 min late from last time order time given ?

A little bit expensive but the food and cappuccino were both very nice.

Not very busy, coffee nothing to write home about ,pricy for what it is .

bit pricey in costa but food is nice enough

Tranquil quietish, fast eficent service, full marks.

Miserable staff member busy yawning whilst serving at Costa Royal Quays. No smile no greeting no thank you, just bored looking individual who clearly didn’t want to be there. A smile goes a long way or even just a hello how can I help. Might be better off on a job not dealing direct with customers.

One of the very few places worth going to at Royal Quays

They forgot the caramel in my caramel latte but I don't care that much because the coffee was good

My local Costa. Very friendly staff and excellent service always. Have been visiting frequently for years now and will always appreciate their hard work and great coffees 😊

Bit slow getting served, not staffs fault, just not enough staff to cope

Great coffee, as usual. Almond croissant a bit dry, but other half loved his blueberry muffin!

Busy for a bank holiday but didn't have to wait too long

Royal quays good.value and service

First visit here but very impressed.

My husband and I stopped on our trip and got a bite of fresh bakery bread. The croissant is so soft and flaky 💗

Loads of cakes and sandwiches etc to choose from. Always good coffee. Try a new coffee bean for a change you might be suprised at how good they taste. I know its hard to change but go on and give it a try!

Good coffee good non dairy Mocha

He loves his large cappuccino at Costa 🤣

Bourgas Airport lounge-lovely staff-but expensive- 4.80Lv for a small bottle of water- food expensive and mediocre!

Love Costa...coffee was usual high standard, however cake purchased was very, very dry. All cakes pre-sliced, don't how long for but like eating cardboard.

Very good and clean good staff polite

Een wat kleiner filiaal van Costa Coffee. Echter ben ik gewent dat men bij Costa Coffee glutenvrije sandwiches van Marks and Spencer verkoop,dat was helaas bij dit filiaal niet het geval. Jammer, ik kwam net van de boot IJmuiden New Castle af, dit outlet centrum ligt naast waar deze boot aankomt en wou wat gaan eten. Er was wel iets glutenvrij maar dat is zoet en ik heb dit vorig jaar gegeten en vond het mier zoet en niet te eten.

My quick to go coffee from the DFDS ferry, love the pastries as well.

Lovely little Costa to stop off and rest the legs while out shopping. Staff very helpful. Busy but not cramped. Plenty extra space outside for seating in the sun too!

Very well run Costa 2 people running the front of house Who worked very well together nice drinks and food

It's a costa. Similar to any other costa. Some outside seating.

very well run front of house the 2 people worked very efficiently

Dirty and cups left on tables not a nice place. Won't use this Costa again.

Nice coffee, nice staff . Good areas to sit

It's Costa so you know what to expect

Mot as nice as most Costas seems could do with an upgrade or spend some money on it. Location showing its age.

Not enough dairy free and vegan options. It's a shame there are no toilets inside.

Less people, and we enjoy coffee and hot breakfast.

Nice coffee, staff were pleasant!

Very nice soya chi latte and nice staff

Love Costa, the staff here were lovely, helpful and knowledgeable about coffee.

Said goodbye to Carl today, wish him good luck for the future.

Not the most pleasant staff,must be a married couple as always fighting and it shows our group was in a month ago and it was terrible,we use to use this shop as our catch up sadly no more the man in question was very loud and was shouting looser to customer's,not the man I would have working in my shop, terrible

If you've been and you like, you'll go back. Very much keeping a good standard. Would be better if job interviews weren't carried out where the public can see and hear everything. But the products are good. Downside: no toilets from I could see, forcing customers to leave and use supplied toilets some distance away. Bad for disabled and elderly.

Tastes like the Bawbag of a homeless hipster .

Great coffee & friendly staff. Delicious cakes too.

Great coffee as usual, even though it was busy.

Got a Toblerone latte wish I'd just have had a normal coffee was nothing I could have imagined ha but never the less the coffee is good stick to what u know

Lovely place, nice calm and relaxing for a coffee and a bite to eat, recommend tenfold

It was very busy but staff coped well and were very helpful . Coffee was good .

Friendly and helpful staff, good coffee and tasty food. What more do you need?

Cosy little coffee shop in the heart of Royal Quays shopping centre. Pleased there are now vegan options, both sweet and savory.

We don't usually use these but went in while visiting Royal Quays, we shouldn't have bothered. The coffee was weak & tasteless, more like warm water. And I'm not a fan of baristas that fill a cup with milk & dump coffee on the top, not much finesse there.

a great place with a great manager

Always a very busy shop. Could do with a lot more staff. Good service even though its slow

Bloke with the beard has lost his smile

Lekkere koffie maar wel een hele grote kom

Never been for years because they changed their coffee.

Ok. Usual Costas. Downside was no toilets on the premises so i was directed to public ones. Thought cafes etc were supposed to have toilets. I must be mistaken

Slow service, big queues. Left and went for ice cream instead.

We visited on a day they were very short staffed and the staff there were really trying their best still managing to smile and make you feel welcome even though they were rushed off their feet.

It was very busy when I visited but the staff worked very well as a team so people were served quickly and as always coffee was amazing.

After securing a big loan I pushed the boat out and got a biscuit too.... .

Lovely and clean, staff was lovely and drinks was just as nice

Liam was very courteous and helped me with my app, great service

The Staff are used to me, so they know what I can and cannot do. They remember what I have, even though sometimes I can't remember. Superb staff and Experience 😎

As usual gorgeous coffee. Plenty of room in and outside

Schnell, guter Kaffee, nichts besonderes.

Okay as Costa goes but this cafe does not have any toilets therefore had to leave cafe and use public toilets in Royal Quays, not ideal with a toddler!

The two servers were heroic only those two in and they kept their cool and got on with the job 10 out of 10 for professionalism

I don't often give feedback but this Costa Coffee outlet us so poor I had to. Firstly the service was so slow. It took them 10mins to serve the couple in front of us and the staff had no sense of urgency or getup and go. No communication with the long line of customers to say there was any problem. It took several goes to take my simple order of tea and toast. They said come back for the food after I'd paid. After 5mins I went back and it still wasn't ready. So I stood and waited. It arrived and I asked for sauce for my toastie which she proceeded to take off the tray of another customer! The toast was hardly toasted so I asked if they could toast it more. I waited while they were doing it. After a few minutes I asked where it was and she told me she had given it to my wife at her table, except she had actually taken it to another customer. She then tried to take it back off them when they had already started to eat it! Then had to wait for fresh toast. When it came it was hardly edible, more like cardboard than toast. All together a disaster.

My go to place for coffee or a quick grab...highly recommended for who like quality stuff!

Can't beat a costa when out for a stroll

Been to one Costa you've been to them all.

I ordered a coffee initially and then asked to hear what decaf hot drinks there were for my partner. The staff member said "anything that you want". I looked to my partner as she could hear the conversation and she asked for an Earl Grey. The woman rudely addressed my partner to say "thats tea, we only do decaf coffee". My partner and I looked at each other confused and she said "he asked what decaf coffees". I replied saying "no I said hot drink" as my partner also said "he said hot drink". The woman was very rude and aggressively spoke to my partner to say "well it sounded like coffee. We only do regular tea". My partner stopped the woman in her rant to say a decaf tea was fine. There was no apology afterwards or for her to say she misunderstood. The woman was probably in her 40s, fairly slim and thin eyebrows. Such a shame.

Love Costa coffee always a friendly service 😀

As always excellent coffee and staff,