Costa Coffee in Lichfield

Staff too busy chating to customer who already been served. Waited at least 5 minutes before I had to approach the staff if they can serve me. But staff wasn’t interested so I left with out a purchase. Going to Starbucks now!

Clean Friendly staff Quick service

very chaotic, poor customer service , people waiting more than 20mins

A Costa cafe.. we tried their panini, a pasta dish and sandwich, all were tasty and our hot drinks were fine. We visited for a light lunch. As it is ideal for a quick snack and a tea/ coffee break, cakes are also available. I love their muffins.

Asked for white toast they gave us brown which hubby won't eat so had to wait ages for them to get it right. It said on the receipt white toast.

Excellently placed on Eastern Avenue Lichfield, not far from Lichfield Archery Club where I shoot. Not fat to go for a Latte or snack!

Great place for coffee clean and tidy. Staff are very professional friendly and helpful. Just brilliant.

Polite staff. Quicker service than most Costas.

I went to the drive through. Machine not working and no instructions for a process to buy coffee. Bought an oat latte to take away. It tasted dreadful and was undrinkable. No idea what was in it. I took a couple of sips and had to throw the rest away. I still have a nasty taste in my mouth now from it. Never going there again.

Staff, shouted for collection of food and drinks, even disabled had to collect drinks. but coffee is brilliant.

OK except on the door it says open till 5:30 on a Sunday but at 4:15 they were telling us they were closed

Food, service, quality etc all great as always! But I was sat here for an hour doing some work and the staff were really loud. I’m all for people having a great time at work, I have worked in multiple hospitality/customer serving jobs and the people you work with make the job. Having a laugh is not an issue but the shrieking from one of the staff was so irritating and just obnoxious. To keep howling and laughing at the volume they were, was ridiculous. People are trying to have conversations and do work. I’m not easily annoyed at all, but it was driving me crazy. Manager needs to have a conversation about volume control.. it’s not that hard to understand.

Some of the most rude staff I've ever known, all cold drinks off because they have no straws, we had our own reusable straw and was rejected, half the seating is always closed off. They close early all of the time. Dirty standards unclean areas and the toilets are always disgusting, worst costa experience is always at this one!!!! New management needed!!!!

Ordered a slice of cake - eat in or take out she asks ..eat in please ...to which she replies it will have to be in a take out bag because we close at 6pm .... this was at 5.15pm 😵‍💫 .... I have all my own teeth and quite capable of eating a whole cake in 45 minutes 😋😋 No smiles, seemed like it's an effort to be there

It's OK, generally busy. Which means closing off sections in mid afternoon and herding customers into a smaller space really annoys people. Starbucks is much better.

I really love coming to Costa as the drinks and food are always nice. The young man with long hair and tattoos has fantastic customer service as always. However the young tall blonde hair girl is very moody and has an attitude everytime I visit. She made me a nice hot white chocolate and stawberry milkshake then put it on my tray and walked off without smiling or saying thank you. She has got to pull her socks up because she is never happy whether I pop in. Service had got to improve.

Coffee was delicious as usual food was OK but there is still a lack of gluten free choice for a national chain. Other than certain flavours of crisps there is nothing savoury and only a couple of items in the sweet range one of which is a mince pie and therefore seasonal. I think you should be able to do a lot better. My previous comments regarding lack of provision for gluten intolerance I can only reiterate for a national chain to have little or no options beggars belief.

Very slow service, manager prioritising distracting staff by trying to hand feed them dropped marshmallows over serving customers.

Visited on Friday, December 1st, for an afternoon coffee with my mother. Unfortunately, I am compelled to express my dissatisfaction with the customer service at this particular location. Regrettably, one staff member exhibited rudeness that left us feeling discriminated against. Disheartened by the experience, we opted to leave without making a purchase. We have reported the incident to customer service and, despite our appreciation for Costa Coffee, we are unable to recommend this specific branch. Our hope is that this feedback contributes to an improvement in service quality.

Had a lovely coffee, much needed

Drive through Costa, with inside seating pleasant atmosphere with a quick lunch

Service was good, gingerbread muffins amazing, apple and cinnamon tea fantastic. Sadly the disabled toilet was discusting.

Visited today they had no glasses because dishwasher has bin broke for weeks and the seats and tables were filthy. Not impressed

I have always loved Costa and it tends to be my go to meeting place, but sadly this Costa is going down hill and it can be painful visiting. The main challenge is wait time, whether you're queued up or in the drive through, it takes an age to get served, sometimes up to 30 minutes. The whole point of a drive through is that you have advance warning of someones order, so you can make it. I don't know whether it's under staffing or just very slow. The second frustration is that there is always something broken and it never gets fixed quickly. Over the last few weeks the tills that have been down, broken air conditioning, items out of stock and now a broken dishwasher so everything is served in takeaway cups. Hopefully you can take the feedback on board!

Visited on a Friday morning, had coffee+croissant. My friend who was in front of me, had a bad experience with the lady who took the order. My friend started to ask for her drink being specific on what she would like, before she could finish her sentence she was rudely interrupted by Lorna, my friend tried again and the same thing happened. Lorna was very abrupt and snappy. I returned to the counter awhile later as we decided to have a 2nd drink, once again I was greeted by Lorna who was unfriendly and rude. If you see this review Lorna, please think about a career change away from retail and customer service or learn to smile and greet people better 😀 good manners and friendliness cost nothing !

Very busy and not enough staff on to cope with demand. Ten minute wait was too long.

Consistently good coffee, easy access to the drive thru, still consistent quality coffee and service.

My daughter has a severe allergy to nuts every-time I come here I get amazing consideration by the staff members, it makes me feel at home amazing staff great atmosphere

Called in at 15.30 12 Aug 23. Nearly empty but only 1 table clean. 2 staff behind counter neither acknowledged us, stood for almost 5 mins whilst staff chatted, as we were about to leave the young girl started to come toward us but on seeing we were leaving she changed her mind and went back. Totally unprofessional.

The worst costa service!always such a long wait ,even when no customers are there. If you go be prepared to waste petrol & your day.

Costa coffee. What more can you say. Decent coffee and cakes. We went in half hour before closing so a lot was already being cleaned ready to close. We were still served and spoken to politely and friendly so its all good

Some times it's good and sometimes it's really bad. I once had a really bad experince and didn't want to ever return , but it's a convenient location for me. Some of the issues: opening times change often and out of nowhere so expect it to be closed especially early in the morning. If it is open and busy , drinks will be poorly made and sandwhices will be grilled only on one side. Staff is also disrespectful sometimes.

Don't bother going if you're planning on working there, as they have terrible internet speeds (and this is further impeded if there's people streaming films/YouTube Etc on their devices.... so forget Saturdays and Sundays!) and most phone receptions don't work there (EE's awful). On top of all this, unfortunately the staff service is appalling.... basically you'd be quicker getting a coffee by getting back in your car and driving through the drive-through as they don't appear to care about anyone in the actual in-door queue.

Lovely fudge brownie frappe well made

This is a relatively new Costa and follows the Costa model, however it was nearly full outside and inside so great atmosphere, drinks were good , well prepared and we had a nice 2 hour catch up. One word of caution NOT Costa's problem but the car park is controlled by a cowboy parking company that monitor by camera not wardens, so the first thing you know is the demand for money in the post. YOU HAVE BEEN WARNED.

Didn't give soya milk in my order of a "soya mocha frappechino"... it tasted nice and was served quickly. However if I had more than an intolerance to we'd be having a much more serious issue. Nice to my taste buds, horrid for my loo.

Now that they have a wonderful new manager the staff seem to be more happy .

Poor service in general and obviously under staffed most of the time. The drive-thru is hit and miss being open sometimes and closed most of the time. I ordered a Caramel Latte with whipped cream on top the staff member who was serving me tried to hand me the takeaway cup with coffee and cream leaking all over the cup I thought to myself I’m not putting that in my car like that so I asked for another cup to pour it into the staff member just looked at me and got the cup and just put the soiled cup in another cup 🤔 in the end they just gave me another Latte but forget the Caramel syrup. It’s like the staff member indirectly thought to themselves that’ll teach me to complain 🤣 the mentality and attitude is ridiculous but at least I won’t feel the need to go back there now.

Drove a long way to Costa and discovered their opening times are false. Thanks costa

Costa was 70% occupancy and 4 spare tables. Problem is no-one removes trays, cups etc from previous customers 🙄 . I wiped table down with own wet wipe and thought why am I here especially when I saw the cutlery which had come out of a dishwasher but still stained !! Chairs either had bits of food or stained badly. Food was good and coffee was too but it's a fairly new store but not well looked after Sorry, but wrwon't be rushing back. 🥴

Good flat white for just over £3. The coffee menu was annoying: it was on a screen and only flashed up every so often!

Its getting worst. No staff closung early . Tables not cleared . Wrong items give . Shame bm havnt got a costa machine i am sure it would be better and quicker. It was a lot cleaner than the last visit. And the staff were helpful unlike the last visit.

Alex was such a lovely girl. It was a pleasure to come in to a happy person and be served ....... 😊

A pleasant stop at the Toddington Services on the M1. The service was quick and the staff friendly.

Went in for lunch with a few friends. The staff were helpful and friendly. I ordered the new Kit Kat hot chocolate, which was really great. All the tables I could see were clean, despite it being so busy. I asked the barista about the reduced opening hours and they explained that it was temporary, due to staffing issues.

They don’t seem to stick to the opening times (as mentioned in the previous reviews). 6.30 AM on working days and at 7.45 their drive through is still closed (sorry. Didn’t have time to pop in and check inside but that’s not really the point). Staff are more frequently unpleasant than pleasant and seem rather bored and annoyed. Much prefer to go to the island Costa on the other side of Lichfield. Seems to be much better. Yes, you should be getting the same coffee but we all know it’s not just the coffee, it’s everything that goes with it.

Tried to use my one free drink (earned via points for previous purchases) to pay for one of two drinks. Member of staff who served attempted to scan the app then told me it couldn’t be used due to an ‘error’ and that I’d have to use it next time. Didn’t apologise or attempt to rectify and just assumed that we could afford to pay for both drinks and hadn’t gone there because we knew we had one free drink. In the current climate this server may have been serving a customer who couldn’t afford to purchase the second drink with money and that’s why they were using their free drink. When I asked for her to scan the app again to use the free drink voucher she became very rude and then had the audacity to tell us she didn’t like our tone. We had been respectful and even said that the problem was a costa issue - not hers personally, however, as she’s the costa employee, only she could resolve it. As if by magic, she was able to resolve the issue with a little bit of common sense and motivation. Her attitude just showed she couldn’t be bothered. When I asked if a manager could resolve the issue for us, her response…”that would be me”, as though she was getting one over on us. Proffered to argue than display any kind of customer service. Told us her name was Kimberly but the fill receipt said Grace. The actual sit in area was filthy. When we went to sit down with our drinks we realised most the tables had trays with empty cups on although we were in there with a handful of other customers. We were there for 30 mins and said manager, could be Kimberly or could be Grace (who knows) hung around with nothing to do. Maybe the tables clean themselves in this Costa. The toilets were filthy.

Partly due to the drive through the staff appear to ignore you as they are constantly chatting on the headsets. Toast was only grilled one side and the drinks were amateur.

Appalling! Meant to be open until 7:30pm, closed at 5:00pm! Considering it’s on a main road and on many people route to and from work, they only seem to be open while people are at work and can’t go! What’s the point!?

Tables all got used crockery on. Chocolate powder all over counter and floor, dirt behind all machines, coffee on ceiling. Windows dirty. Didn't appeal to me at all. First visit don't think I'll return.

Great atmosphere friendly staff a few big hitter shops on the same park Lidl etc🙂

Wrong open hours on the Google map. Need to change

I have used this Costa loads and it's hit and miss sometimes great service, sometimes not.

Took my mum in for a quick drink today, staff seemed to be rushing but closing time was 7.30pm and we went early anyway at 4.30pm. All paper cups when I asked if I could have a teapot and cup. But nope, one staff member called Matt was awfully rude. Firstly getting the order wrong yet it wasn't even busy and accidentally put milk in the tea so I had to send it back as we can't have milk. So asked for black tea, it was like it was to much to ask for! Mumbling under his breath and sweating F words.. and then serving me with no please or thank you and slamming the cups down back at me! It's a good job they had lids on as it could of been everywhere. Just very poor service from such a young man and very rude Definitely won't be visiting this Costa again!

A welcome stop whilst shopping in Lichfield. Good coffee

Just had a coffee but a great barista

Me and my husband had 1 hour spare before we had to collect our son, so we thought we’d have a quick coffee. We arrived just past 4pm on a Sunday (store closes at 5.30pm) but the doors were locked. All the lights inside were on and a member of staff saw that we tried to open the door, but he looked away and continued what he was doing behind the counter. There were no signs to state the shop was closing earlier. We felt very silly and we’re very annoyed that the young man behind the counter didn’t even come to the door to tell us they were closing earlier etc.

Costa anytime. Always a happy experience

It was freezing in there, am am 50 and had to put my hood up and wear a scarf, I won't be going again.

Disgusting that it's advertised open till 9 30pm at 6.30pm its shut well done costa carers working in the community have no where to go for a drive through hot drink on these cold nights

Iced Caramel Frappe with Coffee and cream as a sunny weekend treat. The drive through is great, the café is often closed towards the end of the day as it quietens down.

Two consecutive evenings I have ordered a babychino hot chocolate. Firstly, only because Costa have discontinued the mini hot chocolate and I like that size cup. On each occasion it was served either cold or luke warm, even though I specifically requested it to be a hot, hot chocolate. I realise 5:40pm on a Friday is late in the day and staff are probably tired after a long shift but if you are serving until 6pm it shouldn’t really make any difference to the quality of service you provide. This is not a one off, on previous occasions I have been served the wrong drink but have not complained. Sadly, this was one time too many and I won’t be returning.

Very fast and friendly service. Spotless inside and plenty of seats available.

I don’t think that it really deserves the 1 star!! I went today with my daughter , service was very slow and when I finally got my drinks , they were awful! The white hot chocolate was like water , when I mentioned to the person behind the counter she just looked at me. They were served and all dripping down your side of the glass mugs - I was just handed a bunch of tissues to wipe the mugs. It was probably the worse costa that I’ve been to and certainly the dirtiest , the last thing that you want to look at when you’re waiting for your drinks is over flowing bins behind the counter!

Firstly, I'm not the type of person who leaves bad reviews and probably neither are you, however have you ever been to a place so bad that you feel you must have to leave a review? Well this is the case for me. Came here because Wall Island was closed inside. It smells like damp, not been hoovered/swept in how long and there are flies… Not impressed, especially being in such a sort out area like Lichfield. Will not be coming here again, which is a shame as I’m local.

Not the best experience really. Advertise they are open at 6am then when you go their at 7.15am they are shut. Also had issues recently with products being advertised then when you. Ask for them they are not available. On the plus side the staff are friendly and helpful.

Staff are very friendly and very helpful. 10/10

We had to wait ages for 2 coffees and 2 toasties staff didn't communicate just left us sitting at the window why we waited and then when we actually got the toasties they weren't cut properly and sandwich was all open cheese everywhere

Great spot for a coffee and to do a bit of work.

Best Costa I’ve ever been too. The staff are lovely and the drinks are always perfect.

was okay but the store has no AC which they had a sign about on the door, but you can sit outside. iced peach tea was very very flavourless and tasted like water, but we went back and told them and they put in more syrup so it was fine then. toilets were fine but had no soap

Used drive through it was very slow finally got to window to pay couldn't have points for some reason ?

Not what I can describe as a "typical" Costa store. One visit, and I wasn't impressed by the staff, (attitude/slow service). Maybe you'd get a better service via the drive-thru. (11/6/2022). 3 years later and it's STILL the same, nothing has changed, slow service , tactless staff, stained seat cushions and NOW, overpriced food and drink.

This used to be one of my favourite Costas. But given up on it now. Always short staffed and therefore shop is shut and drive thru open only So if you're on foot.... you're going to go thirsty as you can't walk through drive thru. Wall Island is best bet

Nice place to catch up with friends

False advertising for drinks they don't have.

Visited Costa Coffee today at Imperial retail park, Lichfield. Such friendly staff, and perfect seating area outdoors! Thanks

Went through drive through as inside never open it seems. Asked for extra hot capacinio which turned out not to be the case. Asked tomateo and cheese toasties. After driving away of course and stopped in the car park, the toastie was cold, the cheese not even melted, went in the bin. Seems to be a constant churn of new staff and question if they have had the required training. How difficult can it be to operate the oven?

Tried to use the drive through on my bike, I can ride on the road but not Dow a 5mph ramp. Disappointing as I use Costa in my travels a lot

Great little Costa lovely friendly staff great service and great coffee. Now with M&S food

First time at this location, not many in store but drive though was busy. Took a while to get served even though there were at least three if not four staff present. The young girl who served me was working hard and she was pleasnt and competent at her job. Tables cleared during my visit, toilets clean.

Constantly have posters out the front advertising newitems such as hot chocolates, go to order and you get told we haven't got it. TAKE THE POSTER DOWN THEN!!!!

Lovely coffee and bacon cob. Clean and welcoming.

We had been in costa for lunch and had enjoyed the experience. Later on my little boy had an accident in a trolley where he hurt his head quite badly. I went to Costa so that I could sit down and comfort him and the staff were super helpful. I really appreciated their concern and their help at the time was invaluable. Thanks costa staff

Constant issues with cups for takeaway here. Most annoying when you sit in the drive through for ten minutes to find out when you cant reverse they don't have the cups. Then your stuck there for another ten minutes because you can't reverse. A coffee shop with no large cups for your journey is ridiculous.

Agree with the comments below- never open inside always blamed on staff shortages despite having 4 staff operating the drive through service; this has been like this for months, reflects bad on other costas.

A recent visit I have to say food was good as were the staff………But your toilets are absolutely disgusting you should be ashamed !!!!!!

Always efficient and polite great for me on the way to work as l know l can rely on there efficiency

Staff here have a very bad attitude, rude and obnoxious

Its a drive thru so not much to say other than the staff just crack on and serve the customers as quickly as they can.

Drove 15 minutes to sit in here on a Sunday afternoon and have coffee whilst waiting to meet a friend. Online states they close at 17.30pm however upon arrival was told they were going to shut at 4. Would not expect such a large chain to pick and choose opening times and inconvenience loyal customers.

Staff here are too familiar. I don’t want to be called mate all the time. And not a single server (that I could see) had a mask on today. Utter contempt for their patrons

Why advertise that it’s open when it’s drive through only? Have tried a few times this week but always the same.

Strolled up to the drive through at eastern Avenue & was pleasantly greeted with the THICKEST irish accent to take our order. He was cheery and the happiest id ever heard anyone work here before now. Then the guy who served us at the window wasnt the same person but was nice none the less The irishman who we spoke to on the intercom was much nicer though. Thank you ☺️

Ever once you have opened! You can guarantee you aren’t open inside! Blaming staff shortages! Here’s idea maybe employ some staff. 👍 been like it for months.

Says it opens at 7 but it's a lie only the drine thru is open, I didn't want to have in my car. Most costa open at 7, so odd!!

Great polite service and lovely hot coffee! 😀

Staff are very polite on both the drive-thru and in store , the store is always kept clean and tidy . The team work very fast and effectively on my orders both food and drinks always taste great 👍

Used the shop. I was able to use my saved beans for 2 drinks ......thanks Costa 😊

Very clean and very good service.