Costa Coffee in Dumfries & Galloway

I used to like visiting here but it is going downhill fast.The man on the counter was the most miserable person i have ever seen,he didn't smile once and was quite abrupt in his manner.This could have been due to him being alone at the counter doing everything whilst 3 staff members worked the drive thru.Service was really painfully slow even when another employee started helping.The entire restaurant was filthy,no tables were being cleaned and there was rubbish all over the floor.I probably won't return to this branch.

Middle of the afternoon. The shop was shut with no explanation. Not impressed A sign stated the driveway was open, but it wasn't.

Three members of staff behind the counter - all busy cleaning/re-stocking but not one seemed willing to serve me! When I asked if anyone was serving told ‘be with you after I’ve finished this!’ Would have thought customers came first?

Took my daughter for an after school treat. Whilst queuing noticed a fly going all over the cakes and tray bake in the cabinet. Brought it to the attention of the person serving to be told “I’ll deal with it in a minute. There’s not much we can do anyway as we don’t have covers on the cabinet”. Spoke to me like I’d absolutely inconvenienced by bringing the fly to her attention . Went and sat down and didn’t see it being dealt with, or cakes removed. So if you fancy paying over the odds for cakes that have been covered by flys, visit Dumfries drive through Costa. I will not be back!!

Looked lovely but once we ordered we were told we weren't allowed to sit in the clean and cleared area, we were directed to the outer tables that weren't cleared. 4 adults 1 child. I asked if they could clear the tables but the woman was too busy cleaning the clean area so we cleared it. Shop wasn't due to close for 90+ mins. Only member of staff that smiled was the lady who served us. 100% would not recommend

I had a free reward to use, one of two… I had the code on my phone screen the the member of staff said it was fine, they could use it from the card, already presented. Only they removed the oldest reward and not the one which expires tomorrow. I’m not local, but pass a couple of times a week. Store number isn’t recognised. Disappointed as purposely went to use this week’s reward!

Called today with a friend, served by a member of staff called Ryan, very polite and conscientious. I presented my discount card only to be informed that it wasn’t signed and they wouldn’t honour the entitled reduction for being a Costa Employee. Ridiculous! I showed the shift manager (Julie) my employee emails, along with further information proving that I do indeed work for Costa. Julie eventually authorised the discount! Customer Service needs addressing, possibly a few pointers from Ryan wouldn’t go amiss!! .

It never ceases to amaze me how a business based solely on coffee, continuously drowns a supposed flatwhite with milk! This is basically hot milk and the milk was burned. A flat white cup is much smaller with a maximum of 165ml of milk. Coffee to milk ratio should be much higher.

Popped in here for a quick drink only to discover they had no decaf coffee. How can a huge coffee chain like Costa run out of decaf?? And put a sign to alert customers at the counter. I would have just gone elsewhere but already had a panini toasting so was stuck.

This is a smart, modern Costa offering a sleek indoor area and drive through option. The coffee was the usual Costa quality and service very quick.

We ordered coffee and snacks via the Costa app. When we got to the Costa drive thru a few minutes later we joined the drive thru queue. When we got to the order point we were told in no uncertain terms that we shouldn’t have used the drive thru. This was repeated when we got to the window to collect our purchases. It wouldn’t have been so bad if it was done politely. Needless to say the food and coffee was cold. There are no signs near the outlet and nothing on the app to say that you are apparently meant to collect your order at the front door. The stall need training in customer service.

I appreciate that staff must have been told to ensure customers “log in” to the track and trace system but there are polite ways to ask. We were instructed in a less than pleasant way and then again after we had. The female staff member seemed to want to dominate the cafe instructing one Asian family to leave because they had sat in the “wrong place”.

Visited a Saturday morning and was very disappointed. Ok the coffee tasted same as any other time of day but service was atrocious. Waited 20 minutes in a queue whilst staff joked and talked between themselves. Premises was freezing and everyone was sitting in their outdoor clothing. Tables were never cleared

Messy tables staff cudny raise a smile between them and felt like I was putting them out placing an order! Maybe send them on a training course or employ staff who want to work with the public!

Espresso machiattos are tricky to get right. I try to explain before hand what I am hoping for (not a mini-cappucino, just a dash of froth). It wasn't what arrived. Full credit to the barista, who immediately made another, which was perfect. Quite unusual for that to happen in a large chain, so I was very impressed.

Visited today and outside was slippy and ungritted and inside tables were messy as was behind the counter

I visited with my son and it was first class. Great services - with a smile. Coffee was great and nice and hot. Gluten free mince pie was wrapped from manufacturer so i knew it would be safe to eat.

Big asset of Costa Coffee on the Glasgow road is the parking. We gave up in Dumfries. The concession is well up to standard and does not disappoint.

Fast efficient service polite staff. Very good hot coffee and food. Inside is just the same would recommend it to everyone.

Not nearly as good as it used to be. Disappointing visit a couple of days ago - untidied tables, nobody really caring, customer service poor - coffee still reasonably good, but won’t be back to what was once a favourite place to visit.

Well,what can i say?I used to love this place but not anymore.Visited today and immediately noticed the messy tables everywhere and,secondly,the really loud music!Our order took ages and the man was not neat or efficient with our drinks and managed to get cream everywhere.When i...

We were delighted when this outlet opened and at first it was our favourite place for a coffee. More recently it has gone downhill to the point where our visit today was aimed as much at getting something for our accumulated points as to get...

This was the first time we had been to Costa Coffee. We found that the service and the coffee were delicious. We liked this better than Starbucks.

We stopped here for lunch on Friday it was very good they were able to provide gluten free food, the staff were friendly.

I was really disappointed with this Costa. It took ages to be served and none of the tables were cleared in the time we were there. There was also half eaten food on the floor. We have used the drive thru before and it's not...

As I'd been sent to cover for work in Dumfries rather than be in my own workplace in Carlisle I thought I'd treat myself to breakfast before I started. Took quite a while to be served as there was a queue (3 people) in front...

Everytime we visit we have to say the coffee is always as we like it,the food and snacks are always fresh looking,and plenty of shopping places to visit round about. The staff are always friendly and helpful,gud for wifi also,way better than SBucks.

Stopped off for a quick Latte & Expresso and had a prepackaged biscuit. Service was fast and efficient. Managed to find a table with the last occupants cup still there, drinks were fine. Air conditioning must have been on full blast as room was a...

But upon entering very dirty flooring and many tables left uncleared. Also noted the cake area had a lot of flies. Not an experience I'd rush back to.

Been here a few times with friends, service is good,always clean and good coffee and cakes, can get v busy an not much space for prams etc,

Several visits over past couple of years - Excellent coffee mostly pre packed snacks Good facilities well kept clean & tidy with a friendly, chatty helpful professional staff. Easy parking