Costa Coffee in Gosport

Toastie was cold and another toastie was missing. When I called them they were unbelievably rude!!

First time in here but good welcome from staff quick prompt service and we'll toasted sandwich to go with my coffee.

What can I say. Pleasant staff. Nice cuppa tea . Clean surroundings. Pleasant journey[

100% my fault when entering my address with postcode too my house 9 didn’t get added… :( the delivery driver was so patient and lovely! And the food was still great. Thank you.

Very friendly staff but the place is due a make over...

very friendly and efficient delivery. friendly staff at Rowner

Staff Friendly and ok place to have a lovely coffee

Don’t advertise free wifi then expect customers to give over all their details to Sky TV who will then share your data to another third party and then have slow and laggy connection. I wish I had known beforehand, and I wont be stepping foot into another Costa.

Great hot chocolate & hot strawberry milkshake....staff are always friendly x

The driver turned up and had the wrong order and when I said that she needs to go back and get the right one she tried to refuse, it's a good thing i don't take no for an answer

The best cafe. Latte, espresso.

I took a gentleman I support here for a treat as he had been unwell for a hot chocolate and was very moved when the lady in front of me paid for our drinks as she said it was something she always wanted to do it restored my faith in mankind and shows there are some lovely people still in this world Thank you

Wrong order was picked up the driver

One of my favourite Costa.Really nice staff and good atmosphere

drinks spilt every where and wring size sent

Helpful staff, good accessibility with flat smooth floors. A bit noisy at times, due to the open plan design.

The driver drove past the house to go deliver another order , now all of my drinks have melted and I'm not impressed

Always short staffed. Ridiculous waiting times. Typical costa. Do not care about their customers. Only profit. “Sorry for the wait”. Whatever.

Great place for hot or cold drinks.

The young lady who served us was rather vocal and inattentive. She started with far too much back chat on a personal level and then when I asked her to tip away coffee from an overfilled cup she retorted "Typical man!" I told her that common sense dictated it better poured in the machine drain than all over my tray. More emphasis on "gobbling off" than doing her job. Nice work young lady!

Speedy delivery still hot friendly driver

Nice place to visit and enjoy 😉 your day with love ❤️ one ❤️

Being a store manager myself for costa coffee, I’m pretty picky in my drink choice, however Sean (hopefully I spelt it right out of the 3 ways you can) made my drink perfectly, flat mochas aren’t on the menu anymore and haven’t been for years! But it’s beautifully smooth, textured milk and just how I like it, especially with coconut milk which isn’t easy! Every time I’ve walked into this store for a drink, the team don’t fall below perfect! The customer experience is incredible, friendly, welcoming & warm and apologising for any wait/delay at the till when you can see they’re busy! This store is super convenient for me being right round the corner and even on my days off I still need my coffee! They are a superb bunch and they really should be proud of this team higher in their franchise! Thank you always to you Vikki and your team - I can’t fault any of you! I’ll see you again soon! ❤️

It was okay really busy Costas food always priced well above what it delivers it's never quite as good as you expect it to be,Costa use to be special now there just average and mediocre and a very expensive cafe

The slowest costa I have ever been to. The first time I went I thought maybe it was a one off. Been again today and waited 30minutes in total for 2 drinks. Huge queues and only 1 person making drinks. Wont be going back again, don’t have the time!

Missing drinks and extras on the drinks recieved even when paying for said extras. Really speedy delivery

It's OK. It's clean and mostly tidy (when not busy) BUT the service is super slow even click and collect you end up queuing just to say you have a click and collect by which time the drinks are barely hot. Be prepared to wait a good 20 mins or so in line if its busy.

Outstanding. The whole place was spotless. The staff very friendly. The best Costa I have ever been in.

Lovely as usual, even kept the millionaire chocolate shortcake away from the hot coffee!

Just like going there and buying it…. ( sounds crazy! But sometimes delivery isn’t always as good) first time I’ve ordered a costa to be delivered… and would 100% do it again.

Nice if they updated there opening times so people so people don’t waste there time!!!

Ordered a simple order, 2 iced caramel frappes with no cream. It's 5 minutes down the road, but took 5 minutes just to locate my house, and when I opened the bag, there's was 2 frappes WITH CREAM and NO STRAWS! Thanks

Every time there’s things missing and what we did receive was burnt! Just take them off the menu if they’re not available! Terrible branch

Americans was spilled out because lid wasn’t on properly

Delicious coffee made by passionate helpful friendly staff. Everything here is perfect, both the food and the drinks. They really do know their beans. Please look after your team who work at this branch as they are the best in the area.

Keep this guy is secretly a ninja delivering this fast

Lovely costa, staff are friendly and hardworking. It’s always busy or at least a steady stream of customers so I think that shows it’s well respected. The place is always clean and you know what you’re getting.

Ordered food and drinks. Only 2 drinks arrived and no sandwiches!!

No syrup in either of my coffees! Disappointed again!

Good experiance, but floors could have done with sweeping

Ordered 3 drinks, only 1 of them turned up

Didn’t give me the muffin I ordered or a straw

The cake lemon cake was stale and hard, not pleasant

I didn't get my toasted sandwich

Iced Latte had been spilt during transit / delivery, only just over half remaining. Would have liked either a replacement or refund given the price of item!

Customers service is excellent!

Good place to go before going food shopping as is right next door.

Half filled and no marshmallows

Great food and drink as per usual

Enjoyed the environment, good service & would definitely visit again. Enjoyed a large coffee, some biscuits and a toastie. Food tasted good, just the standard you come to expect from Costa coffee. I would recommend this store if you're in the area. Update: Most recent visit was great

As per usual, friendly and welcoming staff and good quality, tasty drinks

So I ordered one of the two hot chocolate’s with vanilla syrup which I didn’t get so I’m unhappy about that.

Ordered on my birthday and got a little cake. It made my day

I already made a order to costa and updated the order with in a few minutes. There was a update order button which I pressed and added one cake on. The app unfortunately made a hole new order and changed me for it. The frist order come with out and cakes which I have got a refund from missing items and then shorted after the second order I didn't make also come and with no cakes aswell. I've tried to complain but I can't seem to get through to anyone. I personally want a refund for the hole order that was duplicated but I am very confused why I haven't received a refund for the missing cakes.

Ordered a Hazel maple hot chocolate. I am allergic to caffeine and they sent a latte. The receipt on the bag was correct but the drink was wrong

Drinks were OK but we were missing the GF Brownie from the order meaning someone had to go without cake. I would like a refund to the account as we did not receive the item.

iced drinks with no straws and message on reciept came across a bit rude

Staff very friendly and polite as always

No straws for any of the drinks, still tasty though!

No syrup in drink Always forgets something if it’s not the cream it’s the syrup

Hiya I ordered two coffees and both came without camel Syrup even though I paid for it very unhappy

Shocking! Got a ice coffee latte delivered and when they turned up it was damaged leaking all over the place! The delivery lad said not my problem! So asked for refund and they only refund for coffee not delivery charge! Shocking!

Received the wrong item. Food was average and cake was broken in the bag.

Nice cup of coffee, not cheap but very good.

Served by an abrupt barista who doesn't listen. Cortado was served in takeaway cups, we hadn't asked for a takeout, too large for a cortado, filled to the top, was watery and not what I usually expect from Costa.

I never received my order to the full extent as some items were missing, incorrect or not labelled sufficiently.

coffee made exactly how it should be ! and beautifully hot

Love it , meet my friends there weekly , lovely friendly staff and lovely coffee, very clean ,good atmosphere

Great as usual. Very friendly staff and quality coffee

2nd time I've ordered from here and second time I've had no cream on my frostino. Very disappointed.

Friendly staff, yummy drinks, both hot and cold. Plenty of parking.

Coffees not labelled I ordered decaf for a reason and no sugars

Coffee usual high standard but music very loud so hard to hear our conversation

Best coffee ever! Great customer service. 👌

The big, short haired, tattooed lady got bolshy and flippent with me because I'd handed her a recently used thermal flask mug that I'd asked to be filled instead of disposable. I asked if it could be rinsed out as I'd done several times in the past, but she expressed rather petulantly and aggressively that "its like me having my mouth all around the lid of a cup and handing it to you during Covid". She then proceeded tap loudly and flip a few coffee cup lids around like a child throwing a tantrum and as such, I needed to remind her about my second drink, that she'd forgotten to make because she was too busy losing her temper. She should instead get a job in a building site if she can't control her hormones. It's not professional, it's certainly not what I'd expect from a customer facing employee and I didn't appreciate the attitude. Admittedly, sometimes we forget about Covid and try to live life as it was before. I would have been happy enough with words to the effect of "sorry, but due to Covid, it's our policy not to refill unwashed cups". Won't be going back as long as these unfriendly, impolite staff remain. I'll use a different Costa.

Lovely hot drinks, fast service

Lovely Xmas coffee. Mince pies were delicious

Not my regular coffee show would rather go to brockhurst gate drive through one much better service and friendlier bunch, this one is Rowner says it all really

Lovely staff, friendly chatty, always made welcome 😊

Fast, complete order, drinks hot will order again

Ordered a £2.50 muffin which wasn't delivered. Called the store who weren't interested at all, no refund, no replacement. I now have a very disappointed 4 year old

Very friendly quick service lovely hot coffee. Some coffee shops give coffee too cold that has to be drunk instantly but this is always good temperature

The worst costa to go to in Gosport, customer service from the manager is sub par at best

Staff first class service all round

Missing 2 items totalling £5. No refund offered. Not happy

Lovely driver polite food great iced coffee amazing

Niceand quiet on a Sunday afternoon for a after walk coffee.

Great place to relax an have a beverage. Loving the Frostinos range at the moment.

Love a good costa, great selection of coffee and cake. staff very helpful, covid barriers up to protect the staff. works well. nice to see the toilet open also. nice outside seating, when its not raining.

From Rowner to the Privett area within 10 minutes of ordering. A new Just Eat record for us!

It is always very good service here. Staff are very friendly. Very quiet when we visited so we were surprised to find that the table and chairs where we selected to sit did not appear to have been cleaned, crumbs in the chairs and crumbs and sticky marks on the table. Other than this, this is still our first choice of Costa.

So this is my third visit and my last ordered flat whites every time and on all 3 occasions had to ask for coffees to be remade as no texture pure liquid and when remade just a latte. Used one jug for 2 drinks and anyone who had correct training and works for Costa will know u don’t 1 jug 2 flat whites . Today when I left and opened my drink it’s was that full and pure liquid watery it exploded all over my car and me, yet when I explained that the staff she looked at me like I was out of order and wrong and then when I told them I want it remade I got the filthiest look and yet another rubbish 1 judged 2 flat whites SHOCKING ! it amazes me when I say it to this store they don’t even know what I’m on about ?? Me and my partner have Costa everyday we live in Portsmouth and every store down there is amazing with customer service and never make drinks like this store. This stores staff are rude untrained and not very welcoming or helpful.

I asked for cream on my drink and it hasn’t come with it

It's clean, fast service but not a huge selection of savoury food. If like me you're diabetic, you don't always want bread and can't have cake

Drinks come empty as the drinks were spilled out and leaking from the bag. Waste of money

Not offering Student or military discount when you're right next to two military and apprenticeship establishments to try and squeeze every last bit of profit out of each drink doesn't entice people in as well as you imagine it might do.

Drink was spilt so had to go through the hassle of calling Just Eat and sorting a refund. Disappointed as usually great service from Costa. Delivery driver was fine

Arrived at 2.10pm last Tuesday (9th February) for a light lunch only to be told by the lady who appeared to be in charge that they closed at 3.30pm so all hot food service was closed for the day but I could have something sweet. I was very dismayed by this attitude especially under the current Covid situation when businesses are supposed to be struggling and employees may face losing their jobs. Maybe this particular employee does not need the job. In the past when I arrived around that time and sometimes later the other members of staff always served me. I have lived in Gosport for 46 years and have been running my own business for the last 36 years and would often take family, friends and colleagues there but needless to say I will not be doing this in the future. There are many cafes and restaurants to choose from in the area.

Lovely coffee after shopp. Miss sitting inside, but that will come vack. Lovely, cheery staff

I understand during lockdown that it's hard to hear with masks on but today's service was awful the attitude towards the customers were appalling with complaints about being busy infront of the customers. The manager was very rude and snappy towards me we regularly come here and today was absolutely terrible however the lady that made the drink was completely fine however the managers attitude was dire I did not feel welcomed and felt rushed out of the door. I expect to hear back from this Regards, Joseph