Costa Coffee in Scottish Borders

If you're looking for service with a smile, then your in the wrong coffee shop.

Could maybe do with turning up the heat a little

Usually happy with everything but this visit was poor. Coffee was barely warm twice. The sitting area at the back was cold with the overhead heater blowing cold air. Not going to rush back. 👎

they took 20 minutes to serve us two drinks and heat two sandwiches. I ordered a pink lemonade and they gave it to me with little red balls in the bottom. And it wasn’t even lemonade, it was water with sugar and food colouring

Gone downhill rapidly in the last few weeks. What’s happened? None of the original staff who knew what they were doing are there now. New staff didn’t have much of a clue. Not going back.

This place has went downhill fast, since the last manger has left, the staff are so rude and not got any respect for customers, no customers service at all. The toilets are disgusting 🤢 no soap and not been cleaned in a while The girls are so rude should not be allowed to work in customer service jobs as can’t say a (thank you) it go a long way and should not need to be told to say it The seat are ripped and tables not wiped down I asked for cream for my coffee and the girl behind the counter, said they don’t have cream and wouldn’t have a look as I asked, she just said they don’t have any, then a young man came over and said they have do cream it was in the fridge, They was no apology from the girl just a bad attitude after as she was in the wrong, Then she over charged me for 2 coffees then went in a mood when she had to sort it out. Peebles costa is a disappointed will not be in again

On the door hand written notice of closing early at 4pm , google say open to 7pm. 1 male member of staff on. We were not even in the door and he said quite unapologetically "we close in 10 minutes" we only wanted take out coffee anyway, however the whole customer experience was poor. No thanks or customer awareness at all. The floor looked dirty too. Reading some of the other comments perhaps this chap is in charge of staff training?? We visited couple of weeks ago during early pm and it was closed. Finally coffee was poor.

On the door hand written notice of closing early at 4pm 1 male member of staff on. We were not even in the door and he said "we close in 10 minutes" we only wanted take out coffee anyway, however the whole customer experience was poor. No thanks or customer awareness at all. Reading some of the other comments perhaps this chap is in charge of staff training?? Finally coffee was poor. Probably the worst service in Peebles I've had.

Terrible customer service. Three people on the counter none seemed to have a clue. Asked for a bacon roll and a medium Latte and my wife had an Earl Grey Tea and and heated panini thing. Both heated in the one cooker (I was asked) “What milk would you like with the earl grey?” “Whole milk please!” I said “None!” She said and poured in semi skimmed. Only takeaway cups and cardboard containers available even for those sitting in. One of the three musketeers then went for her break leaving two even though there was a queue. The toilets only the disabled was available the rest were closed. Not going again

Poor engagement and employment conditions towards their staff from the big bosses caused virtually of their staff to vacate the premises, and find alternative employment elsewhere. So on my visit today was met my new YTS employees who were thrown in at the deep end. This obviously was not good, as the service was slow, coffee was cold, not heated to temperature, and to cap it off, had to drink it from a buckled and bashed takeaway cup. Please be advised though that this is a problem right at the top with the boffins at Coca Cola, and not the staff themselves. Their Galashiels Branch suffered the same fate a few weeks back, and slowly is trying to get back up to speed again now.

Closes at 1pm on a Monday, enough said.

Worst costa ever, I have never had a correct order from here and the staff are abysmal, there is zero customer service,not even a smile, there is no apology when the order is wrong only - thats what you asked for! Unlikely since I was charged for what I did actually order and got smaller drinks with a scowl, absolutely shocking, it has been too many times now, debacle of a franchise and now head office will be made aware, you only have to look at the reviews to see how bad it is

Rude staff (two girls), too busy chatting to each other and visiting boyfriend to take much notice of me or my order. Forgot to give me the milk to have with my tea, I had to go back and ask. Was given a paper cup of milk rather than a milk jug, as they hadn't washed up (too busy chatting). Tea spout sploshed tea all over my toasted sandwich. All in all, pretty poor. Training urgently required for these staff members.

Only paper cups (staff shortage) but coffee was good. One female member on the till was clearly not happy working (30/4/24) and the overall state of the cafe was grotty.

No manners from young female staff member. No thank you, no nothing and she made the cappuccino which I think had very little coffee and just frothy milk. I certainly won't be coming to this Costa again.

Busy with all the laptop people lol

Went to Peebles branch. Quiet when we went in and every table covered in used ups, plates and trays. A bit poor had to move them to be able to consume what we has purchased. Toilets not the cleanest.

We had coffee with friends on saturday at Costa. We thoroughly enjoyed our time at Costa. The coffees, tea and hot chocolate were excellent. Ashley(?) who served served me was amazing.

Good coffee,friendly helpfu staff 😊

Staff in Costa Peebles are excellent, well run compared to some Edinburgh branches

The younger staff member needs training on customer service ! No manners ! No please no Thank you , no friendly face , no smile, no customer engagement ! On top of her miserable unwelcoming demeanour , this is how a 'Sit in ' coffee ,Bagle and cake were presented ! All for the Day light robbery price of £11 15 ! The One positive was the Barista , she was friendly , polite and engaging.

From a design and decorative perspective Costa Coffee in Peebles is a distinctly average branch of the chain and the overall look is drab and dowdy. Staffing and service also seemed on the downside with only takeaway cups being used and no plate provided for our piece of cake. The coffees were fine.

Plenty of seating inside to rest your weary shopping legs

The surroundings are nice and the cake and hot chocolate were nice.This was my first visit to Costa as I've always avoided them because of price...you didn't let me down.

Great staff so friendly and courteous

Friendly staff, nice and spaced out between the tables. Nice choice of cakes etc. Nice and cool through the back.

Still to expensive for what is just coffee

It's ok. It feels like it needs a refresh. The staff don't seem that engaged.

It's a Costa so you know exactly what you're going to get. Coffee was good as was the service

Two young girls working. Not a smile between them. The gentleman in front of me asked for a knife and it seemed like a total incontinence to the girl. The cup was almost launched at the tray. Neither of them have any social skills and probably shouldn't worked with the public. A smile costs nothing.

Went in here for a coffee with friends. Counter filthy dry .coffee spilt everywhere. Tables not cleaned after customers left .tables were sticky .floor dirty .staff busy chatting to bother with cleaning .

Asked for a mint hot chocolate and the senior member of staff just guessed the amount without using a pump to measure, the result was hot mouthwash in a cup, was so strong I couldn't taste the chocolate and that's a fiver down the bin now, very disappointing

It wasn’t particularly busy, but I had to clear my own table. Noted crisps on the seating and on the floor. After about 10 minutes groups of unaccompanied schoolchildren arrived sharing 1 bag of crisps between 3 and making lots of noise. Sorry, really wasnt a good experience.

School kids running riot, and making a mess.

Good place to visit good coffee n bacon rolls served all day

Always very nice coffee here...👍😋

Popped in for an afternoon coffee which was excellent as expcected but the thin g that sets this costa apart was the great service we got. I don't review costa's as they are pretty much all the same but the service here was excellent sorry wish I had paid better notice to the young girl that served us, well done her.

Much improved service, good coffee and food. Tables could be cleared more quickly but much better than before.

So this review is for the Costa at Peebles. I like Costa because of the consistency of their offer. You know what to expect. Their coffee is probably the best of the chain coffee shops. Peebles was just as I expected - it was open, great coffee and a nice cake. No complaints!

Very handy cafe in the High Street, if the tables at the windows are taken, it looks full, however we discovered there is more seating through the back. So take time to check inside. Staff very friendly and helpful.

The coffee is nice, relatively clean. I haven't been in for a while, I usually come into the shop on my mobility scooter which is not ideal. It says it has a disabled access entrance it does not. There is a sml step in which I cannot get over in my electric wheelchair. I have asked for a ramp to be put outside for disabled customers, not heard anything back. So very disappointed in this. So unless I go into the shop in my scooter which takes up a lot of room I can't get in!!! There is a huge step round the back of the shop which should have been ramped. This shop was completely refurbished only a few yrs ago. Disabled people forgotten as usual.

Tea and cake lovely. Staff left a bit to be desired. Misleading price list for children

Large cafe situated in centre of Peebles. Friendly staff. Usual range of food and drink to suit all ages and tastes.

Girls were busy but done well to get people serviced quickly, nice brew and kids enjoyed their food.

Love it. Best hot chocolate in town

Tried to get a coffee in here today.We were told by an abrupt lady -----"takeaway only".No use to us.We wanted to sit inside on a snowy March day.In fact this is not the first time this place has been doing takeaway only.We have noticed it,s frequently closed because of"maintainance issues"!Really Costa!You should get your act togeth

Floor dirty, doors dirty, toilet floor strewn with toilet paper. No evidence of tables being sanitised . Worrying with risk of Covid still. Staff a little dismissive and offhand.

Nice quiet spot for a coffee and sandwich

Very friendly day staff nice bacon bun

This place is amazing the Cappuccinos fantastic very handy whe waiting for a bus as it’s only across the road

My friend and I come hear most days staff friendly helpful efficient coffee great good bacon & sausage rolls and the best toasty cakes aren’t bad either sitting area clean tidy can’t fault it

Was nice Cakes look great but are expensive .

Passing through area, called in to Costa for quick coffee etc. Always up to standard and trusted foods.

Spacious,staff are very accomodating. Very clean place.

No de caffeine coffee available

Just love there coffee! Always friendly staff!

Fast service and helpful staff.

I visited the Peebles branch of Costa with my 11 year old son who has a severe peanut allergy. Cameron could not have done more to ensure that my son was safe in his choice of drink. He was caring and kind and made my son feel welcome ( not always the case in cafes/ restaurants). Thank you Cameron. Your kindness made our holiday.

This is just a commercialised coffee place that you cannot complain nice coffee and okay cake.

Disappointed with lack of cleaning 4 tables after visitors left,also a member of staff walking about with mask under chin,

Excellent value and friendly helpful staff.

Excellent, best Costa cafe I have been to

Good friendly and helpfull service. Great coffee.

Great lunch time coffee. Spacious restaurant with very competent staff.

Great service and coffee cammy and the girls are all friendly and helpful great place to go for a coffee and catch up.

Only place open, but great service from friendly people. And coffee is na bad!

Lovely drinks. Only thing that could be better was if the staff talked a bit more.

Friendly staff and a decent cup of coffee. Good customer service is so important. This shop gets it right.

All good service as usual staff friendly and efficient as always at Costa Peebles

Just your average costa coffee. Decent food!

If you look clearly it tells you that you can either sit in or take away. Went their to have a sit in coffee ☕️ and got told their NOT doing sit ins. Sorry to say the right doesn’t know why the left is doing in this COVID-19 crisis we’re going through right now.

First class service and coffee delicious

Fast,quick super friendly service 10/10

Cozy and comfortable. Friendly staff and nice service. They try their best to be patient with customers during busy times.

Instead of just asking for your name and telephone number, I had to fiddle about on my mobile to supply all sorts of information. Not easy if your elderly. I won't be back.

Nice lunch here and reasonably priced

Dropped in for mid morning coffee . Tables set well apart and staff are wiping down a table as we enter . Masks are worn in the public area . Staff are polite and friendly although it is a pain hearing what they are saying through the masks (I suppose it is the new normal ) As usual we had Lattes and toasted teacakes and did not have long to wait ....We will be back !

Used to go there all the time with friends. It was good fun

Very pleasant socially distanced breakfast. Very friendly, efficient staff.

Good customer service disappointed my email was not allowed on track & trace

Amazing drinks, food and a ton more.

Love the coffee. The staff were very pleasant & helpful. Corona restrictions were in place but there wasn't a stressful atmosphere. I had a lovely relaxing coffee break.

Went in with my 2 youngest daughters (one in a pram). Staff were so helpful and offered to help me with my tray. Lovely atmosphere

Usual high standard of coffee and cakes. Covid procedures well managed. However, get those toilets opened - public toilets are all closed so where are you meant to go? Ridiculous!!

Slow slow slow but girls doing their best under covid restrictions. Cold brew coffee was bitter, the lid on the iced tea had tea all over it which dripped onto a white t shirt. Not a wonderful experience but not terrible either.

Nice and airy, really nice staff and plenty of space to sit comfortably without getting too near others. Very clean and separate entrance and exit.

Unfortunately in this covid environment, tables weren't cleaned as people left then. Toilets were in need of replenishment and floor needed a good clean.

Great to get nice coffee after lock down!

My first visit to Scottish Costa. I think this was the 1st day of allowing customers to sit inside. A bit disorganized if you ask me considering they had 5 months to prepare for this event. Staff stressed and it showed which was a shame. No atmosphere at all, just dull and lifeless. No free newspapers to read ( is this the 'norm' in Scotland? ). Coffee okay, but surely the staff will get better in time. Good luck. G.T.

Well organised social distancing, made it easy for us.

Nice Coffee shop in a lovely location

Called in here while staying in Peebles - the coffee was the usual Costa coffee which was good on a cold morning! The cafe was very clean and the toilets were also in very good, clean condition! The staff were friendly and helpful!

Handy coffee shop in most areas and shopping complexes.

The staff are friendly, service is quick, & they serve something I've never found before - the coffee cortado, a delicious type of miniature flat white with lots of milk. Delicious. The atmosphere here feels cozy and friendly - perhaps also because this is a Borders town - with sofas to sit on at the far end of the shop. The fact that Costa opens early and closes later than other coffee shops is definitely a plus as well.

You queue forever and the flies in summer are an unnecessary extra with your food. I don't like coffee nor do I like Globalist companies. By the way, we've left the EU.

Yeah not normally my choice. But this one benefits from having s great location on Veitch's corner.

Dropped in early for a latte and toasted Teacake .Warm friendly smile from the staff medium latte ,just right ,sitting watching the butter melt on my teacake ahh!! life is good . There is a great consistancy of quality in this coffee chain ,you know what you are getting no matter which branch you are in . Well done management and staff !

Der Raum ist mit sehr dürftigen Tischen und Stühlen bestückt. Es zieht überall. Personal an der Theke sehr unfreundlich. Man möchte schnell wieder raus.

Can't fault the coffee or most of the staff , but one member of staff needs a word with herself.

Clean place usual Costa coffee shop, nothing special from rest apart from staff are all up them selves and think there better than public they are there to serve! Polish born manageress is just a torn faced woman and looks down her nose at everybody! Staff all need retrained to realise they are there to be polite and service public properly, with out the attitude! POOR FOR THE FRANCHAISE Costa coffee