Costa Coffee in Scottish Borders

Situated in Next store, was busy with customers both drinking/ eating in & takeaway. Friendly staff who were coping the pressure. Tables were being fairly quickly & there was a pleasant atmosphere. Would recommend & did a return visit.

This Costa makes the worst coffee and I usually love my coffee at Costa. Wish they would learn flat white coffee is made with full fat milk.

Very lovely staff here today had a great experience. Thank you for kindness & extra mile 🙏

Friendly staff, lovely atmosphere, great location!

Great coffee great service 10 out of 10

Was really disappointed this visit, no choice of cakes really, and all food limited.

Very little food available. 3 halloumi toasties. 2 tuna melts and some sausage rolls! 12 o’clock not the end of the day. Girls serving we’re lovely and enjoyed our coffee as always

Says online that it's open just went there and it's closed

Slow service very little food on display then found out food was still in the boxes waiting to be opened

Absolutely going down hill BIG time. No proper cutlery ie wooden spoons etc…. Dirty tables when you can get a table as most are out of use as lack of staff and paper cups 🤔 what’s that all about….. dishwasher broken for ages now!!! Will NOT be back You do yourselves no justice COSTA GALASHIELS 😡😡😡

BAD when you gotta clear your own table no sanitation between customers two staff on and very slow service for just two coffees.

Great place for a coffee when it open. Most of the time recently it has been shut later due to staffing issues, or just doing takeaway only.

Went in on Friday 15th at 10:20 for 1 hot drink but there was only one girl serving. I waited in a que behind another 6 people for about 15 minutes then left as there were still 4 people in front and I wasn’t prepared to wait any longer. The poor girl must have been under some pressure to get everyone served by herself.

Staff in this costa are a joke. The livingston staff are amazing so its not an overall issue. The two staff working 18/10 clearly had training in how to be obnoxious. Only have large cups available. Pretty sure that will hold a small coffee then if you push the button. “ No I can’t do that it’s against the rules”. Fair play…I think i saw the coffee cup polis on the way in. What about the sit in cups then as we are sitting in? “Dishwasher not working so we cant use them”. They ones are clean tho… “ yeah but it we use them we can’t wash them”. (Im dealing with a genius here). So I have to buy two large coffees then? “ No, you are free to leave and go elsewhere”. So 2 pints of coffee later I asked for a chocochino for my son. “ can only give him a large , and we have no marshmallows”. He would fit in a large cup. Can you get the dishwasher fixer to bring some mediums cups, marshmallows and a couple of better attitudes for you and your genius pal?. As we left I saw two elderly women carrying two cups of coffee that will see them through until the reaper chaps the door.

Arrived at 9am and not open ? Then we see one member of staff rushing in late at about 5 past 9. Then we went to order and said we were sitting in. Asked for a medium Mocha to be told they only do large today and was given a takeaway cup. I'm not sure were the cups are? Extremely bad service.

Great view over Gala from the Costa window. 🙂

Nice and clean👌 and staff very friendly. We ordered two Iced Whipped Caramel Lattes, only to be told the equipment that does the whipping wasn't working. This is the 3rd dissapointment in three different Costas in one week. Faulty equipment, card reader not working so cash only and very slow service in another. If the area manager for Scotland/North East reads this, you have work to do !! PS, no hand soap in men's toilet at Gala.

Visit Costa often and always lovely helpful staff. We were in today ‘ it was very busy’ and only 2 staff working, poor girls trying to do everything as it’s normally done with 4 working. They did such a fantastic job but we felt so sorry for them and don’t feel it’s acceptable by the management. Very well done girls. ☕️🧁

Often overcrowded,long queue, claustrophobic

3 on at lunch on Friday. I’ve been waiting in line for 10 mins already and it’s just soooo slooow. Roll on Starbucks when it opens.

Set inside Next. Good choice of food. Can be v busy, quieter after 1.30

Dead handy it being right amongst the other shops

The coffee is good. This cafe is much better since they allowed more space between the tables, it was crammed before and not enjoyable. The coffee is very good and hot, today the tables were not cleaned in the 30 minutes we were there.The staff are pleasant and clean, but today they failed to comply with the covid regulations. There were a few coffee/tea stains on the window cill This place sits above a chain store and is a bit restricted in access, especially for wheelchair users. There is a lift which helps. This place has gone down hill recently, oops.

It was an exceptional latte just the way i love it

Fairly clean & tidy Costa with friendly staff. Tried the new caramel vitamin latte, I drank it - but it was very very sweet I will have my usual skinny latte in the future! Only qualms was receiving a dirty knife!!

Typical Costa no different from any other

Manager telling customers lies about ex employee and causing them to find her new job and try to fight them, management need a new huge change, P.s the customers a bigger man and the ex employee is a female, will not be visiting this establishment again until the management changes

Excellent. Manager couldn't be more helpful

Excellent choice of product and great service but would really like the place to be cleaner

My wife and I paid a visit for a coffee and a cake and the cafe was spotlessly clean. Good Covid procedures. On our visit staff were regularly cleaning the tables and also offering to help elderly customers to help them to their tables with their order. Coffee piping hot and tasty

Tables all spread out and staff clearing them promptly

Very nice , needs more gluten free products .But it's a good start to re energise Galashiels , hope lots of people use it .

No acknowledgement on arrival. I had to clarify that they were open. After this, it was much better.

Walked in at half 4, stood for 3 minutes without being served even though staff kept walking pass me, then prompted them by asking if I could get a takeaway coffee and was told they were closed even though they shut at 5pm.

Staff very quick and cakes lovely

Staff good and friendly, even in these difficult times.

Excelente el servicio, la jefa muy amable lovely nice

Amazing views and good food. Great coffee - what more could you want♡

Good social distancing measures. Coffee was a bit cold.

Was asked to leave 30 minutes before closing. The manager came round with the mop and told everyone to leave. I had just bought a coffee. When I was paying the 50% off eat out to help out wasn't applied, so I had to ask about it and was treated like I was being awkward, they apparently couldn't do a refund so they took money out of the tip jar to give me! I didnt appreciate being shamed and put down. It was within minutes of that she came and asked us to leave... just crazy bad attitude. Which is ashame because the young man that had served me earlier was very friendly and jovial and a good, bright person. I really hope working under negative people doesn't dampen his spirit. Someone like him should be managing their store.

First Costa coffee in five months!

Nice to see you open again. Been missing my Costa fix! Slower service because of social distancing and fewer staff in but thats to be expected. Great coffee this morning- thank you Jill and team

Good friendly efficient place. Clean quick service 1st class.

Very small cafe that was packed out and long line of people waiting to be served. Will not go back on a weekend

Love the coffee and lemon tarts

This place is lovely. The static caravan is beautiful inside and spotlessly clean still looks like your the first resident to stay in them. Hot tub lovely and warm also clean to the highest standard. Christmas tree was a nice touch wasn't expecting that. First class

Rude staff - I was served by a lady wearing a managers badge so it doesn’t say a lot for their staff training programmes. Visited at around 2pm on a Friday and there was barely a cake to be seen in their cabinet, coffee was weak and tepid.

Could do with being a bigger shop

Actually love their chocolate Tiffin! The coffee and attention to turning over tables could improve.

Toasties and drinks was excellent slow service but it was very busy

Basic, didn't feel clean, coffee too weak

Exactly what it says on the tin.

Shame it's upstairs, but above Next so not all bad. Very nice branch, does a mean bacon roll

normally I would grate it 4 or 5. But today I told them there was a fly on the pastries and they did nothing about it just looked at me with blank faces and a shrug of the head. This was Costa at Next Galashiels.

Good coffee, usual Costa standard

Usual good coffee & great toasted tea cakes

Great place !and really nice staff !! Only thing is i think they could do with a station for putting trays and cups in as sometimes they are so busy its hard to serve coffee and clean tables !

Service poor, not listening to orders to busy moaning about how many coffee made that day

Alot of the drinks were really expensive and there was a small jar of heart sweets for 5 pounds. Also the service wasn't great

Handy Costa based within large next store

Very busy small place may need to wait for a seat

Enjoyed it not as hot as it could of been

I visit the Costa frequently and always have a good coffee there.

Always a great cuppa from costa

Great service today as usual. Had 2 young kids an want small hot chocolates in big cups to feel special an the staff had no problems abligin. Thank you

Newly refurbished, looks fresh and bright. Love the two large orange chairs!

Friendly helpful Staff, thank you x

Great coffee thoroughly enjoyed it

Love the coffee good choice of snacks, however trying to get a seat at local costa can be difficult as it is a small cafe and it is very busy.

Not great. Who needs a massive cup of coffee.

Not impressed if tbis had been my first visit to a costa that would have been it .dirty tables at least a quarter of tbe tables had dirty pots and trays on them . No cutlery or napkins provided and staff who didnt seem interested , very dissapointed . Only hope they new shop in Hawick will be better

Small but perfectly formed with bright interior, pleasant staff and quick service. Very popular – and as the number of seats is limited you may struggle to find a table, especially around lunchtime when it gets quite crowded.

This coffee house serves very good coffee and I always ask for extra hot and that's what I enjoy. There are a good variety of cakes to choose from.

Had a lovely coffee . And it so relaxing

Tables not cleared quickly and tables not wiped down.

Friendly chatty staff member on duty today, 4 large lattes in my flasks, left a happy man.

Nice coffee nice setting nice day

Enjoying a latte. The best coffee.

The worst place to relax, busy, loud, expensive and the coffee isn't that good.

Nice coffee, but when it's sunny it's too hot within the shop as one side is all glass

Great place very frendly staff and helpful to all

Nice place to meet for a chat.

Coffee and cakes are fab. Just don't understand why a company as big as this choose to be a concessionary store when there are plenty empty shops in the main street.

Coffee at its best! Hot snacks and cakes too. A seating area where you can enjoy

Usual standard of coffee set Inside next

I am the great lover of Costa coffee. That's my favorite place to be inn for a coffee, and some lite bites. I almost visit every week.

Friendly staff, decent coffee. Generally busy.

I usually go in for a coffee I love to have a coffee after my meals it's one of the best in Galashiels

Visit here for either a sit down cuppa or takeaway one at least once or twice a week. One of the best Costas I have been in. Staff are very friendly, polite and nothing is too much bother. Place is clean and great coffee. Cakes are also delicious!

Decent-ish coffee it's a costa, nothing more nothing less.

A good motorbike stop to/from Edinburgh since you can see your motorbike below and the loos are good. Coffee not bad either.

This isn't the best costa in the world, or in the borders, so not sure what others have been raving about. Perhaps we visited on an off day? Staff were barely friendly, more interested in moving you on really, and the coffee was so so. Having said that, this place is frequently bursting at the seams, so maybe it was an off day. I'll give it one more go.

great place to meet friends for coffee and chat; full range of Costa products available staff are always helpful and friendly

Este es siempre un paraíso para mí. El personal es acogedor, profesional y eficiente como outlook que he visto. Siempre nos saludaron con una sonrisa y un genuino interés en que manera su día es la partida. La gerencia y el personal puede ser legítimo orgullo de servicio que brindan.Se lo recomendaría a todo el mundo.

Whilst the standard remains pretty consistent with all Costa outlets, this is not the most relaxing of outlets - the tables are too numerous for the floor space, and at certain times of the day are packed with people spending ages over their chosen drink whilst gabbling away on their mobile phones.

Went for a coffee with my disabled husband walked in very busy a couple got up from a table and walked away sat my husband down and went to counter turned around to find my husband being told to move by the manager telling him that table was taken by a large group he pointed out it was empty when he sat down but still told to move as my husband cannot stand for very long e left I went back and asked the manager for a complaint form he started shouting and told me to leave he was rude and a bully I am 5ft pensioner he was large over 6ft and waving his arms about.

Great coffee and staff always so polite and friendly.

I love to go to Costa's in Galashiels ( above Next Shop ) - its always busy so be aware you might have to wait will you are served , the staff are friendly and efficient and the coffee is reasonably priced - they do nice cakes and snacks - I recommend you try their toasties ( Ham and Cheese is excellent ) - adequate seating

Coffee was good but only thing is I have bad hands and they serve the coffee in cups with the handles with tiny holes in them. Ended up having to hold my cup with both hands with one underneath. If wanting to attract older clientele maybe use mugs or cups that are not quite as heavy and larger handles. Carrot cake was delicious and plenty cakes to choose from.

Good food as well as coffee never to busy