Costa Coffee in Bedford

Very slow service, waited ages to be served. Barista was banging every cup and jug like there's no tomorrow (as a barista myself, if you're steaming your milk correctly, there's no need AT ALL for incessant banging to get rid of air bubbles!!!!) Made the atmosphere awful, noise really goes through you!

order arrived damaged coffee spilt all over the waffles

The drink I ordered didn’t have the syrup I requested as well as the cup was half full

Mutton the lot of em, 3 times and still got it wrong and incinerated the tea cakes.

Mutton the lot of em, 3 times and still got it wrong and incinerated the tea cakes.

Coffee was only half full really disappointing for the price

I have placed 2 orders in 2 weeks and on both occasions there have been items missing.

Very friendly staff and usually very little waiting. The shop itself is a pleasant enough place to spend a little while with my drink.

Very friendly staff and usually very little waiting. The shop itself is a pleasant enough place to spend a little while with my drink.

Absolutely delicious, definitely ordering from them in future 💯

Both coffees had a large amount spilled and the packaging was destroyed.

half drink spilled out due to lid not being on correctly. wet cake n wet bap

Had a lovely coffee stop here. It was busy, but not swamped, and the staff was friendly. We both had decaf Americanos and some pastries. The lemon curd tart was delicious!

Especially happy about service from Anna, very kind to my little boy who was upset, and actually managed to settle him! Went above and beyond, Thank you

Really friendly staff, very cosy and nice location for spending a nice Sunday afternoon catching up with a friend.

Curly ginger haired young male employee was very creepy toward my female friends, not appreciated

Nice and cosy atmosphere. Coffee and food were nice. Customer service was friendly. We will use again.

where was my stirrer? u miss my stirrer im very upset ,i spend money for delvery fee and service fee....

Even earlier than predicted time. wraps were delicious , we had the the breakfast one and the chicken fajita. also mac and cheese, wish there was more of that though!

I love this branch of Costa Coffee. I tend to use this branch to catch up on work, meet friends or have meetings. The Atmosphere is very relaxed and staff are extremely professional and welcoming.

Beautiful Cafe very neat and clean ✨

Half my drink spilled in the bag.

Delivered the wrong item which in itself was warm at best.

Came to before today and found this coffee shop was greeted with friendly smile and great service.

Costa coffee is what it is - it’s alright. The service here though is great. Lovely staff, always welcoming you with a smile and fast service. Can definitely recommend.

Staff are friendly, hard working and quick. Place is clean and comfortable. Not a bad Costa at all, the staff make it above average.

Over an hour late and the items were almost cold. Very disappointing!

asked for a medium hot chocolate and they sent a small half full

I ordered coffee and cinnamon bun. My cinnamon bun was not in there. I wanted to contact them so they can send me my full order. Now I’m really disappointed! I paid delivery service as it would’ve been worth getting 2 items. There’s no way of contacting the cafe! I’m not happy

Order never came! Delivery said he is here and he was no were to be seen!

Friendly efficient service as alway

Ordered cheese and tomato, was sent tuna instead. Rest of order was good though

Nice and gently quiet ambience, especially in the 1st floor, where it is generally appealing for laptop computer work

They were out of a particular sweet treat but called me up and fixed it quickly so no one was disappointed.

This Costa has become my lunch-time saving grace. Consistency is always provided as you would expect from an international chain. Food quality is as anticipated given mass-suppliers, but I find that to be a minor reason behind my visiting. The staff always appear enthusiastic, or otherwise pleasant in their demeanour. They are continually friendly, and accommodating. Small talk is the standard, given the fast paced environment, but still I occasionally leave the counter cracking a smile from the light conversation. The staff quickly learned my order, perhaps because it is slightly pedantic, but remembering a cappuccino, to-go, with no chocolate is a tough memory task for a busy Barista. The warm goodbyes are also greatly appreciated, though I am often blinded by my music. I frequent this place on my own for a quiet lunch most work days as the environment suits me. If you enjoy personal space, a clean café, and certainty, then I would pick here over the neighbouring independent cafés. Pricing is slightly on the more expensive side for food given the standard, but for a quick grab, heat and eat, it is suitable. Not that you need to be sold on going to a Costa. The staff just make this one better than the others.

A lot of money to pay for a half full drink. It was tasty and cold, but half full.

Lovely place with nice service and a nice place to drink your hot/cold drink. Most of the people coming in must not have door at home......

one member of staff in particular (i believe the name is Anna) was extremely rude by giving me and friends constant dirty looks. it made us very uncomfortable, so bad we had to leave. when i am paying these prices at a coffee shop, i expect better customer service and to not be treated in such a way. i 100% will not be going back here and use the other one down the road. if i could give 0 stars i would. i advise anyone else considering going there, don’t!

Service was excellent also the young girls Service were very good

never received order but said it was delivered watched the driver drive into my street and straight out

Very poor you employ people who cant read what to make properly!

I love this place, just wish the staff laughed a little more 😁

Costa never disappoints 😉Regards from my little boy and me 😉 Highly recommended!

Nice food and drink was perfect temperature

Young , friendly people, engaging and genuine. Regular mocha was huge, but well made. Visited Sat 11am, moderately busy.

Morning coffee with a bacon roll couldn't fall either good service and polite staff

The number of coffees delivered was correct but they were incorrect. Disappointing.

the employee was extremely rude towards me and my friends and kept coming upstairs to specifically check on us. I think it is associated with discrimination towards my religion and culture. she didn't say anything to any of the other customers but to us and we had food on the table as we are students, but she kept telling us to get out if we are going to put our food here even though we bought a drink from the costa already. Horrid service and treatment to customers. Do not recommend!!!

I think it’s a bit far to deliver to kempston because the coffee was cold

Is much better now clean nice people

went in today at around 1pm. extremely rude and unprofessional waitress, (who appeared to be on her break) asked a group of three of us to leave due to holding drinks that weren’t from costa. however there were multiple people in the upstairs cafe (the area in which we were standing) who also had similar drinks on their tables, and were not asked to leave. after explaining that we were just about to dispose of our cups and purchase our food and drinks from the cafe, she told us to leave once again. i do not expect to be spoken to by an employee of yours in such a volatile and aggressive manner, and i will not be returning. it is clear that there is a certain unfriendly mannerism from staff toward people of colour at this cafe.

Typical over priced coffee shop

Ewelyna was extremely rude, obnoxious and not accommodating to dietary requirements. There was also clear different mannerism to customers who were not POC.

Generic Costa experience. We were easily able to find a free table.

Great coffee and fantastic friendly service by a lady serving us called Eva today who made our visit a very pleasant visit indeed.

I give 5 🌟 because everyone there are friendly make nice coffee all the staff clean and fast service

Lovely tuna melt and mocha coffee... lovely relaxed atmosphere.

I think this is the best Costa in Bedford town centre. It has an upstairs seating area which usually has a free seat or two and has a more relaxed atmosphere than the downstairs area. However, it can get a bit busy at times. Apart from that, it is a fairly standard Costa.

Can't go wrong with a extra hot Latte and cake to take your stresses away, for me the best Latte in town,

buena hubicación y buen servicio, un poco pequeña la planta baja.

Very friendly welcoming staff creating a pleasant relaxing customer experience.Manager and staff work well as a team and always make you feel welcome. They also make an excellent mocha latte too!!

Friendly staff and good service

Brilliant service! Quick, Friendly and Good quality. Saffy and Chris are allstar Baristas 🙏

Waww the calm and beautiful place tasty coffee ☕

Lovely as always. Not too busy.

Not bad, not as busy as the other one in town, though surprising there are two right next to each other in a small town

Slow service, nice coffee as always

really lovely staff :) quick service every time

Right in the middle of city centre. Good to have a coffee after shopping. Nice service n cool staff. Inside n outdoor seating. Love to sit out n have a coffee with an autumn view now a days.

Allways a great cup of coffee, very nice cakes on offer as well.

I reserved a 2 magic bags from TooGoodToGo for today. But wasn't worth it. Staff wasn't very friendly.

Excellent service but no parking as in town centre

It was very nice but expensive 😪

I go there normally during my collage brake for a coffee and I always enjoy it

I used to work for costa coffee a couple of years ago and began to hate the taste of it after three years. Today my usual cafe i go to for my lunch break was closed so figured i would walk to this costa as its closest to the college. The staff were incredibly friendly and the coffee was amazing, i forgot how good it was! i ordered a soya gingerbread latte (a drink that is difficult to get perfect imho) and the lady who made it did a great job 10/10 would definitely make this my regular from now on!

The manager was incredibly smug and condescending. Treating customers with insincere disdain and a lack of respect for anyone. He was not wearing a wask and there didn’t appear to be an awful lot of hygiene in place either. I left feeling very uncomfortable and embarrassed by his behaviour I will not be going back to the store.

The usual inefficiency I have come to expect from Costa. Such a shame their hot chocolate is so good!

Amazing customer service by the managers Mike and Giacomo were amazing

Good service, adhering to social distance rules at all times. I would have given them 5 stars had they had more gluten free selection😐

Fantastic tasting coffee. Great staff and clean seating area.

Good social distancing setup, screens in place. Good coffee as always.

Big queue and unfortunately no where to sit . But otherwise great coffee!!

Good coffee as usual but service very slow

Loved having a coffee out with my daughter again -, good to have these guys open again even if behind a wall of plastic

Lovely atmosphere, nice and clean and friendly staff

Great coffee place is always buzzing

The hot chocolate is average but carries a mega price tag which is unacceptable since it is a drink a child might choose. I had to clear a table myself to have somewhere to sit.

Coffee is nice, however toilets are dirty. Worse than busy train station. If you go there with children make sure you have wipes.

Happy piypil exselet caffe thenks

Always good for a quick pick-me-up!

Decent. Good service fairly clean.

All available tables had dirty dishes. I told the staff and they were like we are too busy. So I had to clean a table myself. I'm also 8 months pregnant and the staff refused to help.

Amazing Service today by all the staff in the Bedford branch but Giacomo really did go the extra mile. I was chatting so much my tea went cold and he topped it up for free. Great Customer Service.

Service was a little slow as the coffee grinder was freaking out, not to busy, a great friendly atmospher for Wednesday coffee meets xx

Great soya flat white fast service great staff

Due to the warm weather my chocolate Tiffin was melted a little (soft) and I sat inside but the temperature was hot, seemed to be no air con

Love this Costa for its upstairs, nice to catch up with friends or chill and get some work done with a refreshing drink

Nice place to have a break. Good drinks and snacks

The place to go, if you don't know what you want, they are full of wonderful ideas and a wonderful delivery service.

Friendly staff and fantastic service