Costa Coffee in East Dorset

Many customers are battling to go to the toilet due to the locking system

My partner and a friend and I, went to Costa for a coffee and a chat today and was disappointed to see that they have allowed dogs in there, there was one actually sat on one of the fabric covered chairs, I was just imagining the seats next recipient being a child's face! Besides people touch this fabric with their hands too. We all agreed that dogs should be left at home so that humans can enjoy the space without the risk of catching some canine disease! I wonder who decides if these dogs are "well behaved" ? And how would the staff police any disruption if they caused any? And what about people with allergies? do they have to stop their social visits out for a coffee because dogs are now allowed? I love animals by the way and have dogs in the past, but I still don't agree with them being allowed into public places where people have allergies and phobias about dogs. I think us the customers should have been allowed to have a say as to whether dogs should be permitted or not.

Service was really good and staff are lovely, but the cleanliness is very poor, tables,spoons, plates and tea cup all stained.

Very slow service. Otherwise me

The new manager is brilliant an asset to the company so helpful and obliging

Dirty cups and spoons. Went into ask for replacement, was kept waiting so helped myself to two cups and asked for clean spoons which I was just handed without any words at all from staff member. Appalling staff attitude. It wasn’t busy at all and surely checking cleanliness should be standard 😡

Been here a few times. Not a regular as it's not in my hometown but it's always worth visiting.

Really lovely place to sit in centre of Village.

Over all great, hadn't been to our local costa in years due to not liking the coffee, turns out it was the staff. The most resent staff make great coffee.

My favorite Costa in the area and my favorite coffee. I recommend!!!

Not all the cost’s have a vegan cake 🤔

To be quite fair I think it is appalling I had to wait 15 mins for an ice coffee which I wanted 2 shots of caramel the women said no. Bit rude and felt like I was in the wrong. Tbh I don't now want to go back to Costa as the service is so bad. Ruined my experience

It's coffee, all coffee shops are expensive but the coffee is good to me anyway.

Sorry, usually put 5 stars for Costa service but it felt short staffed, however the barista making the drinks coped admirably and was seeing what was coming up to prepare while making the current drinks. No food purchased but the pastries and sandwiches are normally great if we buy any.

Will definitely be visiting again. Great atmosphere and lovely staff.

Great place to sit and catch up with people, relaxed atmosphere and baristas are pleasant as always. coffees and hot chocolates are delicious too.

Always a friendly place to go for food and an assortment of drinks. Staff always friendly and helpful.

Nice Costa quick visit to verwood Service and quality good 👍

Lovely chirpy staff this morning!

Always lovely staff these days, know how you like your drink. Atmosphere is usually good. I know they are a big chain, but in a town the size of Verwood it has become a really important hub.

One of the better Costa's we've frequented, they all have a minimum standard to conform to but this one goes that little bit extra!! It was surprisingly quiet there today, a tad unusual for a Saturday, so there were plenty of tables inside to choose from. The staff are friendly, no Neanderthal grunts here, and the coffee is always good & hot!! We come here quite a lot, its our pitstop en route to the New Forest!!

Nice location. Staff friendly and provided good service. What can you say about Costa Coffee? It's a good to drink. I didn't sample any of the food, but in other Costas, the food, such as toasties, is a little bland . But there is a good variety of snack items . It was clean and has a good outlook.

Visited the costa Verwood store and was treated to excellent customer service ,I was serverd by a lovely young lady who I’m sorry did not catch her name but the service was excellent and the coffee was up to standard (this review is from a ex barista maestro at costa ) hope this gets to the store and the young lady gets some recognition alli can remember is she has dark hair and glasses ,very happy with the service of it helps I ordered two flat whites ,large coconut Capp ,tiffin,Eton mess and raspberry almond back

Just popped in as I had a free drink to claim. Lovely, friendly staff. Spotlessly clean inside.

Typical Costa, good coffee and friendly staff.

100% recommend, love the guys n girls in there , brilliant service always with a smile , we are regular customers the our drinks are always spot on ...cakes are pretty good too 👌

What can I say? Costa is still my favourite coffee shop.

Food and drink both good. Staff nice!

Lovely Costa, great staff. Typical range of foods, bake, cakes and drinks. Clean and comfortable.

Very friendly & efficient staff and my Expresso was perfect too - not just because this time I was being treated by a friend!

Nice atmosphere. Good service. Must be good used by plenty of locals. Free car parking two minutes walk.

Costa Verwood...one of the nicest, cleanest, friendliest Costa's that I have been to. A lovely atmosphere.

I visit this Costa every day, the coffee is great and the staff are very friendly. In my job I visit a lot of Costas and this is one of the good ones. Yes it can get busy sometimes, but it’s worth a short wait for hand made coffee. I would certainly recommend it

Great coffee and friendly staff. I've visited a lot of Costas and this is one of the great ones. Can thoroughly recommend it

Over priced have to wait for coffee and no value on food

Cakes were lovely if a bit overpriced as could have bought a whole cake for the price of a slice. Coffee super as always.

I loved Costa for years but their tea cake is now very expensive and is the size of a small satsuma. It takes away all the pleasure when i know im being ripped off now

The shop was very short of staff .and the guy behind the counter was working his socks off

Food counter not a lot of choice.

Semi-rural Costa, the road being far enough away to make outside seating actually a pleasure. Free parking around the corner (200 yards). Very nice Costa

Busy coffee shop the hive of the village and a nice meeting place. A great selection of goods for all.

I never usually do this, but I’ve always gone to costa verwood to get my morning coffee but something needs to change. Yet again the manager there is useless and rude, he’s always very aggressive towards customers and staff and quite honestly it’s disgusting, I’m embarrassed to see it so I’m going somewhere else.

Popped in for a coffee whilst passing through Verwood. understaffed as are many of these places. Manager really not helpful, the way he spoke to the staff was appalling, whilst not appearing to be actually helping them! Really no need! Dirty tables and serving area just generally unkempt. Lots of things unavailable, surely food and drink should be ordered in accordingly. Verwood is a small place and there are other options for food and drink, would advise visiting one of them instead. I know it’s just a chain coffee shop but you don’t want to leave generally feeling grubby and unwanted.

Great coffee but very slow service-never enough Baristas

Costa advertise a £2.00 breakfast on the board But it is not a £2.00 breakfast You have to purchase the drink separately and the bacon roll is £2.00. This is not advertised on the board The £2.00 is in bold letters and obviously designed to make you feel the breakfast is £2.00 This is a grossly misleading advertisement and should be reported.

Coffee was great as was the tea. Staff, as always, were very pleasant and efficient. Unfortunately there was no white bread for toast - only séeded which my wife finds disagrees with her. Decided to have a bacon bap and, oh dear! Bacon was fatty, greasy and just Luke warm! Not a pleasant experience! Drinks are lovely - just avoid the bacon baps! Such a shame because we have only had really good experiences of this Costa!

Consistently gets my order wrong. Going to have to stop going there which is annoying as it’s opposite my house

Hats off to the poor staff members working last weekend when I went in. Lots of people, and it was clear there wasn't enough staff, one was barely trained and it was a hot day, so supplies were running low and they mentioned their dishwasher broke too. Despite this they worked so hard, and was very impressed with how they handled a clearly stressful situation.

It deserves a ZERO star. Worse example of representing Costa coffee. Been twice. Staff service is appalling. Coffee is just ok, but go elsewhere.

Arrived for a toastie and drink so out side sitting as have the dog , the wait was long due to staff chatting about non work issues. My drinks was brought to us which we drank in seconds and the toastie was half cooked ? I went in to complain that this sandwich was not cooked and the drinks were cold , to a very unfriendly staff ? Told me that toastie are only half cooked and sitting outside our drinks will get cold This service was shocking

Love my weekly visits now sell m&s food only down side is prices have gone up

Nice girls working, busy wee place. Good service

Costa, chain coffee shop, but good reasonably priced coffee, loyalty scheme for regular customers and friendly staff.

Visited Costa in Verwood today. A nice comfortable venue with free parking right next to (behind) the cafe. There was a long queue which started outside which wasn’t fantastic on a cold day in January- however, as with many places at the moment this seemed to be due to some staff shortages. That aside, the coffee was well made and the environment/atmosphere were nice, the cafe was lovely and warm, the staff were helpful and friendly and we had an enjoyable time. I would definitely revisit - it seems we were unlucky to hit a busy spot. The sign on the door made me chuckle!!

The staff are lovely at verwood store very hard working and professional however the manager is awful, he is rude, lazy and doesn’t care about the customer. The manager never works at pace when busy gets all the other staff to do all the work and treats staff so badly.

Don't bother going on Saturday afternoons . Long queues and they have to serve in takeaway cups even if your drinking in. Staff are friendly but over worked

Lovely coffee and very pleasant staff.

Service could be quicker. Staff helpful. Coffee good. Very popular.

Feel sorry for the staff on such low wages in an often chaotic space, they are what makes Costa better and yet they are paid a pittance. Shame on these big corporations. Praise for the employees, not for the company.

Very nice and busy place in time of visit. Some very brave, young, and newbie man on the till. All good. Drinks as ordered. Cake yummy like always in Costa... High above the competitors such Starbucks or Cofe Nero. Congratulations guys. Experienced crew need more patience to newbies 🤪

Struggling to understand why it is STILL just card payment only. No need for it anymore. Lots of places accepting cash.

Firstly, the staff are lovely and try their best….but…. On all occasions I have visited there is not enough staff to serve in a decent time, maintain cleanliness and hygiene or keep tables clear. I waited for approx 22mins for 4 people to be served in front of me, I’ve been to a number of Costa’s in much busier areas and never waited this long. Between arrival and leaving the sink tap remained constantly running. This has been the same on each visit, and is not just a lost cost but such an incredible waste of water. The ‘kitchen’ area is filthy, as well as the general daily mess that doesn’t appear to be dealt with as you work it also appears a thorough clean is required of the walls, units, waste areas, plastic screens and serving machines and food heating equipment. I would be concerned if food standards turned up. The indoor seating area was in use and I was shocked to see there was no ventilation, all windows closed and door shut. Other indoor facilities are continuing to exercise ventilation amongst other measures but it appears this Costa is not. The staff really are very lovely and doing their best, however they need guidance on task management and support in ensuring satisfactory processes are followed and hygiene maintained. In addition they need an extra staff member to support in busy periods, I believe it is this that has impacted poor practice due to lack of time and as consistently stated on visits, not able to take breaks.

Stars is the girl with the half blue hair and the beautiful customer service is amazing

Excellent service and great coffee with outside seating on the village green! Thoroughly recommended if your looking for a great place to meet

Friendly & helpful staff & a relaxed atmosphere to sit in & chill out

Coffee is good but the staff are lacking any people skills or enthusiasm and don't listen to order properly...

Don’t go on Sunday baristas are terrible

Fantastic staff, polite, professional and very good at their job.

Coffee was ok, but cleanliness could be better

Friendly staff, nice coffee and cakes. Not too busy. Some seating outside which is nice when the sun's out. Loo needed attention hence 4 stars not 5. There's a free car park only about 20 metres away. (Where we saw the lovely yellow old school Volvo in the 2nd picture)

Nice location in the centre of the town. Adjacent to a pleasant green with trees and away from the traffic.

Never had a bad coffee from here. Always fast service and happy to help

Friendly staff. Felt Covid safe. Good chat.

Very friendly service - recomended

Always enjoy going to Costa, the staff makes sure everyone abides by the rules and there is no rush to make you leave

Never had a good flat white here in a takeaway cup. For some reason their priority becomes to fill the cup with milk to the brim, even though it's not the correct size. Taken it back before on a couple of occasions, asked for Cortado instead, asked for half a cup of milk but given up now.

The coffee here is variable. Today was very good, last time only so so. Like most coffee houses it rather depends who is the barista.

Lovely place. Nearby free parking. Great Costa coffee with friendly polite staff!

Latte and white chocolate made 😋

Friendly staff. Quick service with a short queue.

It's a Costa... Quiet at the moment but can get busy at lunchtimes

Good to see staff busy cleaning surfaces inside and outside door whilst enforcing social distance in the queue. Coffee mixed bag the coconut cappuccino was good but the regular poor.

Extremely rude & absolutely no customer service skills. 9/2/21 popped in for a coffee. Had my mask on but had to take it off to pay via my phone. I got “ put your mask on” I said “I will, but need to pay via my phone. This carried on, 3 times & each time the rude rude man got worse. I eventually was allowed to pay, left there feeling really let down. I went outside to wait for my niece to go get her coffee, only one in @a time. Same sever, just as rude & actually told her, NO Face ID pay????? Really really shocking service. I personally don’t carry my cards because I don’t want to touch the machines. So only pay via apple. He needs to be taught how to use his customer skills correctly.....or taught them. Won’t go there again.

Great service even with the restrictions

Busy Saturday afternoon and the 2 female crew did a really speedy job. Nice to see that as soon as an NHS crew came in, they were offered fast track.

A large group coffee shop but gave what required

Good product but a little expensive

What a fantastic costa, the staff are all friendly and work tirelessly to ensure everyone is served their desired orders as quick as they can. The tables are cleared and cleaned and the atmosphere is lovely. Regulars are recognised and the staff always ask if their ‘usual’ is what they require. Despite how busy they are here the coffee, or whatever drink you require, is always made to the highest of standards! And they are always busy.

Always stop in with friends for a coffee and cake, nice friendly staff at my local costa.

We have visited Costa in Verwood twice recently, both times the dark haired tattooed girl thinks it’s ok to shout across people to customers and is very rude in her attitude. Due to her we won’t bother returning. Shame in the Management of Costa to allow this.

Lovely coffee but, due to Covid restrictions, a long wait for takeaway! I queued for about 25 minutes, although the staff did their very best to speed things up!

Very nice oat milk decaf latte and extremely yummy vegan cookies! Lovely 👍

Waited in a queue painfully slow walked down the road and had a lovely coffee elsewhere for half the price

Had a good oat milk hot chocolate but service was extremely slow

Tasty coffee and open early enough on Sunday to surprise the family with yummy treats!

a perfectly nice, ordinary Costa Coffee outlet, all very pleasant - got exactly what we wanted with no issues but nothing stand-out

After standing in a line for 10 minutes I and two people behind me just walked out of my local Costa as totally fed up of wait time. The reason being people are ordering the frozen milk shake with a cherry on top coffees which take ages to put together. Cant Costa have a machine to just make a black coffee so people in a hurry can just grab and go instead of standing like lemons in a line? After all it aint cheap coffee and perhaps they should open sepperate ice cream parlours for people who dont want just a coffee but a knickerbockerglory.

Just walked out of the Verwood Costa in frustration as I waited in line for 10 minutes as a few people were ordering drinks that should be served in an Ice Cream parlour and which takes barista ages to make up. Why cant there be a machine set up for people in a hurry to grab a coffee and go instead of standing in a line like a lemon???? After all its a coffee I was after not a Knickerbockerglory!

Love my Costa coffees before I head off to work in the morning... Oh..... and when I come back too!! :-)

Nice drinks and food but disappointed with cleanliness considering the Covid19 crisis. Sat down to a table which had been cleared but obviously hadn’t been cleaned. This is basic hygiene please take care of your customers. Safety should be paramount at the moment. I cleaned the table myself.