Costa Coffee in East Dorset

Full order was not recieved. Rubbish

Went here to grab a couple of takeaway frappés. I understand the staff were under pressure, but it took an exceptionally long time to get our drinks, with them forgetting that we had ordered and serving other people behind us in the queue first. Not okay.

Wonderful service. Always very friendly and the coffee is excellent! Thank you!

An excellent service always 👏 👌 👍

Absolutely brilliant service from the Gent and two young ladies working in the store at lunchtime on the 11th September, The place was packed with the lunchtime rush but they still managed to deliver the best service we have received at a Costa. There really wasn't a need to apologise for the wait guys. The team deserve recognition for their work.

Big shoutout to the team working Saturdays especially the lovely lady that served and helped with my dairy allergy. She followed every procedure and protocol ensuring I was happy and comfortable whilst she was making my drink. The gentleman that took my order showed me the allergy book to make sure I was happy with my order and the whole team made me feel happy and safe with my order and dairy allergy which I am yet to receive at any other Costa.

I have been to costa many times and I went today and was served by flo and she was so lovely and sweet and helped me choose what drink i want and convinced me to get a costa card. I’ve never had such a lovely experience so shout out to flo!

Went in for a toastie or sandwich and saw there was very little food. Literally three sandwiches. I asked if that's all the food they had and they said yes. Apparently their manager is off sick so no food orders are being put in. Very strange! Why hasn't the area manager taken control of this situation? There was only one other person in there and I can see why. Hardly any sweet things either. I was hungry so went elsewhere.

Lovely professional service from Chris . Makes all the difference to get a warm welcome . Exemplary

It's great for a drink or a snack, plus it gives you points if you have the app on your mobile

Really impressed by the level of customer service. They went above and beyond to look after me. Thank you!

Coffee and cake with a friend. Warm welcome from Chris, friendly and chatty. Great customer interaction. An asset to Wimborne Costa.

very good!! service was fast, servers were polite, my table was clean and my iced coffee was cold. would definitely recommend x

Terrible coffee served by students no even close to the quality they should be.

Had a great time lovely service by Izzy. I got a strawberry frappe and it was so good, the cream was fresh not out of a can. Toilets were immaculate and tables were all very clean

I go in a lot of Costas across the country so have seen different levels in shops. Whilst on holiday on Weymouth in October 2023, me and my wife entered Costa in Wimborne and ordered our coffees, yhen my mobile phone rang as I was about to scan for my beans, it was a call from my cousin to inform me that my last uncle had passed away that morning. I passed out and the stroller that aids me walk went from under me, the members of staff according to my wife stopped serving and helped my wife get me to a chair and one member who was the first aider got me some water to sip and sat with us until i came round properly. My wife them returned back up to the till to pay for the coffees. I would like to thank the staff for being so caring on what was a awful situation

Table were dirty and full with used cups and plates. Had to move tray loads when getting a table. Lack of staff clearing tables. 12 people stood around waiting for their drinks.

Myself and my husband had the 30% off treat drop also a free coffee gift card from Vodafone. We were both charged in full because the girl serving us didn't admit that she didn't know how to put the gift card through until I made them aware at the end of the transaction. By the time I had waited for our coffee to be made, the food had gone cold. Also my bean wasn't added to my total as again the cashier didn't know what she was doing! Not a great experience and I would appreciate my beans added to my account. Thank you

Just walked out without my £4.50 drink after waiting 45 minutes. Avoid.

So many tables waiting to be cleared. Grubby place. Staff seemed to be more interested chatting to each other in-between dropping the takeaway cups on floor as pulling out from dispenser then using them. Wimborne has plenty of lovely coffee shops much better than here. I had a voucher for a free hot drink so thought I'd try, nothing to lose. Hot chocolate was fine.

Didn’t give me the panini put it in a sandwich instead

All very clean and friendly....but there is a very loud ginger haired woman who does lack customer care skills. She is always right!

Standard Costa affair but with 3 items ordered one was missing and one was the wrong drink. Would advise just going in store if you can to avoid this!

Thank you Costa, went above and beyond, called with a query on something they were short on and were really attentive. Thank you

Great service loving my new coffee cup x

Always great to go there... excellent coffees and good choice of food, staff work very hard to keep up with que of people

Great coffee with a friendly energetic vibe. I find Costa’s can be a bit hit and miss but the staff at this one always make it an enjoyable experience.

Asked for delivery ASAP & arrived in good time. Food very tasty, well cooked & still warm. Did not have the caked I ordered so phoned to offer refund or replacement. Excellent customer service.

Beautiful place to have a coffee with friends. There was plenty of seating inside as well as outside. The outdoor area has a brick roof, so you'll stay away from the rain while you can enjoy your drink and meal. Service was absolutely perfect. All the employees were friendly and helpful and served us with a smile, which to be honest is rare sight, nowadays. We'll definitely come back again if we have a trip to the area again.

Ignorant staff. No napkins. Spilt half of drinks all over table outside because wobbly tables. Asked for help with door nothing. Avoid and go elsewhere

Clean and coffee as it should be. Service very slow and it wasn't busy

Great hot coffee and well cooked toast Staff attentive and helpful nothing to much trouble .thanks

AVOID AVOID the worst coffee shop/retail experience I have ever had. Very aggressive staff who throw the coffee when they get your order wrong. Revolting coffee...dirty tables. This franchise needs to overhaul the staff, training and cleanliness regime There are other coffee shops on the square who are far superior in every aspect. For complaints this is the email address katie.poole@bournemouthcc.com Visited August 2023

Well presented and clean compared to other Costa's. Located just off the main square. Some seating outside as well.

Lovely staff good place to chill

Visited to enjoy a drink with my daughter. Staff were bubbly and friendly, very chatty. Service was quick and the drinks themselves were well made.

Girl with red hair bit my head off when I asked for a proper cup today instead of a takeaway cup it wasn’t necessary !!!! Civility costs nothing !!!!!

Waited ages to be served, when I was the heated food was muddled up with two other customers. One staff member in particular was asking people to move away from the till (they were waiting for their orders) and was rude in the extreme. There were no clean tables and generally the place is a disgrace. Will use one of the other lovely coffee shops in Wimborne in the future where I am treated as a valued customer rather than them thinking they are doing me a favour….,

the driver didn’t wait for the order to be finished , got it two hours after i ordered.

Never have the food you want always calling up to replace something, they need to update just eat more often on their food stock. Plus you don’t get the money difference back.

Just want to say a massive appreciation to all the staff here at costa Wimborne as they always welcome you with a smile and so friendly and so so helpful! I certainly love coming here! I feel happy and relaxed. Plus i love the food and drinks too of cause 😋

Good venue to have coffee and cake

Coffee and pastry were very good and plenty of space for bikes.

Lovely staff but the skinflint profetier who owns this need to pay for adequate number of staff not continually running on less than the minimum number.

A bit noisy but coffee was fine

The entire staff are a pleasure and a credit to Costa. All of the team are courteous polite friendly and welcoming and they compliment my Costa coffee experience

Very nice friendly staff clean warm place. I will be going back

Good coffee, good hot chocolate, nice location. It's possibly one of the noisiest Costas on the planet, but it adds to the atmosphere I guess. Good selection of comfy seating and plenty of room.

They do not know how to make a flat white ,Enter at your own personal risk.

The bap was like eating rubber - overcooked & left too long in packaging

Despite having three members of staff, every empty table was full of dirty coffee cups and detritus. We had to clear our table while watching the three members of staff hanging around an empty counter chatting and on their phones. The tables were sticky, the floors were dirty and the toilet was filthy. I would take the time to write to Costa with a formal complaint if I thought it would make a difference. Very disappointing. We will visit the independent cafes in future.

Need more staff. No tables cleaned.

Costa is my favourite coffee shop when travelling I know l can always get a coconut cappuccino ☺

Ordered a cuppochino and chocolate tiffin ...waited 15 minutes ... watched as other behind me n queue served ... on query, discovered my order slip fell on the floor ... sitting area not ben cleared , no kitchen cleanup staff , only providing takeaway cups and packets ... only 3 staff on duty , very busy day in Wimborne with street market and road closures... bad planning or poor management ?

Unfortunately not all of the food was delivered after waiting nearly an hour for delivery

Our food was stone cold and coffee was cold and was sent the wrong item. Asked for a egg and mushroom bap and got some sort of tomato cheese toastie, I hate tomatoes so couldn’t eat it. Took an hour and a half to get here, what a joke.

Stuck at home with covid I thought I'd treat myself. After an hour and a half of waiting my order turns up cold and un edible..costa weren't interested advised to contact just eat... hopefully the delivery charge is refunded along with the price of the unedible order

Delivery driver went the wrong way when following on map. Caused it to take much longer. Toastie arrived cold.

The coffee here is up to the usual Costa standard and the food is always fresh and well presented. The staff are nice and friendly. There is loads of outside seating on the square as well as directly outside the shop itself.

No caramel in the cortado :’( was hit was pure bitterness. Not what I paid for, so thanks for that.

Good coffee and attentive employee. Thank you filling up the dog water bowl!

Visited Costa in Wimborne this Sunday whilst on a short break...great service very professional and friendly...great customer service and the shop was warm and spotless

I'd like to have given the driver a tip? Great service and thanks very much for adjusting the strength of the mango Cooler for my partner Costa's staff. Very much appreciated. Marion (Haines)

Usual Costa offering - decent coffee and cake but you wait a good ten minutes in line before getting your order

Always one of the better costas and now with nicer food

Good place to visit comfy chairs nice atmosphere, good friendly staff

Really disappointed. Was rudely ignored by who i think is manager (blue hair) and she then proceeded to ask ‘what do you want’ instead of a polite greeting. Coffee was cold and i asked for decaf which is didn’t receive.. proceeded to be ill from this. Dirty facilities and staff unprofessional and wearing cropped tops?!

Really nice staff, lovely coffee, peace and quiet to read my book!

Heartbroken. Disappointed. Shocked. How dare you. I am in complete disbelief that you would trick me like that. When I, a common customer of your coffee shop ‘Costa’ go in, I always purchase your muffins. Today I was suddenly brought to the fact you do not bake them there yourself. You have betrayed me, like an old dog at a park. Everyday for the last 2 years I have dreamt about your dreamy baked goods; the muffins, cakes, everything sweet. But now, I will only be surrounded in darkness and nightmares. I am forever going to be haunted with the despair these were not freshly baked. I have now quit my job, cancelled my Netflix subscription, sold my car and live off canned soup. Aside from the fact that I now live in misery of this fact, your frostinos are very delicious. Thank you. But you do not earn a thank you for your baked goodies, so only a 2/5 of a thank you.

Not visited Wimborne before and decided to stop off on our way home for a quick look round. There’s certainly quite a few cafes but we decided to stick to what we know and the local Costa is centrally located adjacent the town square. It was a busy midweek lunchtime when we visited and had to queue for a while. I picked up a toastie and my wife wanted a tea cake, however she wasn’t amused to be told there’s no butter and offered Flora instead 🤯. Staff were pleasant and cheerful, there’s plenty of seating both inside and out and no doubt tables on the square are popular in the warmer months but please…it’s not beyond the wit of man to organise a few patties of butter…

Busy Costa this one, but great staff and one if nicest flat white for a while so get my thumbs up. Carry something special over others I have visited

Nice hot coffee and hot chocolate

took over an hour to assign a driver, after the store made the food/drinks - everything is extremely cold

Why are the staff not wearing masks. I understood that we ALL had to wear them in shops, etc. Including staff.

The driver was brilliant today. Polite, courteous and went above and beyond to correct an order error and bring the coffees in a separate journey. Thank you

Extra star for the staff who make this coffee shop stand out from the crowd.

Great coffee and good customer service

Sat in with a broken ankle and just saw Costa deliver and it’s made my day especially the vegan cookie!! Thank you

Four of us visited Wimborne and need some coffee. Went to Costa and there was quite a queue. The staff worked well and it was a short wait to get our coffees. Good service and excellent coffees.

Regular customer at Costa Coffee Wimborne Always receive excellent service from Kate & the Team , 1st time used home delivery service , same high quality service received Thank you Gary

Fantastic experience, a family treat whilst isolating. Will definitely order in the future. Many thanks.

Friendly staff, who were kind enough to serve us at the last minute, without a grumble! We were quite in need of refreshments after a bike ride.

lovely enough lads working there but straight out of school, were chatting too much to friends they knew and forgot my order of which i had to re-ask and had no apology or no acknowledgment of if they were going to remake it or not.

Very enjoyable, clean, good service, and good food as well as excellent coffee.

Awful cup of tea but nice comfy chairs and a good friendly atmosphere.

My favourite coffee shop in wimborne. The team here are friendly and helpful.

Pity about the long wait one member of staff returned from a break at lunchtime crazy We waited about 10 minutes before being served I expect better from Costa

Nice cafe well laid out sit inside or outside.

Very large Costa great coffee and service. Restroom still not working

Because I love coffee in the costa with my care and l like staff to honest is my life enjoying costa in your kitchen my work experience l like paid in costa need help staff with me looking Round in kitchen and say hi to staff this is my first time see you

Lovely staff, good coffee every time.

Always a pleasure coming here for a coffee. Lovely and clean and plenty of seating. Especially if you suffer from a very sensitive coxicks as mine. Lovely soft seats in various places. Plus it has a lovely outside seating area.

The cafe is in a dark and draughty corner of town, giving it an over all noisy and shabby countenance. The lavatory was broken and closed, and the disabled lavatory was filthy and lacking basic cleanliness and care. Clearly, I won't be back! Ever!

My absolute favourite place to go! And all the staff are lovely! Xxx

Always good service at Wimborne Costa

Super service, and very helpful polite staff, highly recommended!

Lovley staff always cheerful, been super friendly and polite during lockdown, grab my decaf flat white every morning and never had a problem, well done for all your hard work over the last year and good luck for when you're reponering on Monday

A bit slow to serve and little disorganised. One person gave up waiting! Hopefully just an off day...

Very friendly, polite and helpful staff !!! Obviously best coffee and hot choc ever !!! Xx

Love it here. Always friendly and welcoming. Great coffee!!!