Costa Coffee in Isle of Wight

nice chill amptosphere the coffee i got was top tier service was fast and the people were lovely will be returning

Staff helpful and volunteered twice to carry my drink to a table. I was offered either my milk in a small jug separately or directly into my cup. I said it was fine to go directly into the cup and as I only wanted a small amount was asked to tell them when I had sufficient. It was a lovely touch which ensured I had my coffee as I like it. The tables were cleared and wiped down as soon as anyone left. The toilet was clean and tidy.

This is the best Costa experience I have come across. There is a really nice relaxed atmosphere here with very friendly and professional staff wanting to do all they can to make this a really nice place to take a break 😀💯🌟

Always consistent, good coffee, good cakes and good atmosphere

I live here and pop into the Cowes Costa quite often .. the staff are great, hard working, good banter and will facilitate ur coffee needs. Customers who expect the Ritz shld give them a break tbh. Great store

loudest hand dryer in the world

I had an unfortunately poor experience at this Costa. I arrived a little before they opened as I was keen to get out of the rain and have my morning coffee. At opening time when the lady came outside to put up the signed I said 'good morning' and got blanked. I asked if she was open, and got blanked also, so I walked inside. I stood at the counter waiting to order and after a while she stopped faffing with boxes and stuff and looked at me and said 'what do you want?' no greeting or any other pleasantries. At this point I was disappointed by the poor customer service, but it's ok, it was early in the morning and everyone wakes up on the wrong side of the bed sometimes. She's prob just having a bad day I thought to myself. So I sit down with my coffee. Yet as soon as some of the locals come in, she's all smiles and chit chatting away. Clearly I'd erroneously given her the benefit of the doubt and she just treats people who aren't regulars differently (i.e. poorly) to those who are.

Why is the customer service so rubbish in this Costa!? Compared to the other Island branches. Needs looking into, me thinks.

The water for our tea wasn't very hot!

Coffee was ok, roasted tea cakes were served cold. Not child or pram friendly which was the sole reason we had picked Costa as opposed to supporting local businesses which serve better coffee and food.

Extremely rude server, made some really rude comments about my brothers drink that he had order, “whatever drink that was”, “he’s ordered a ££ drink, that’s ridiculous”, really ruined what was supposed to be a nice afternoon. The other barista was lovely.

Dont bother better coffee outlets in Cowes, Having been able to take our dog in before ,we were rudely told no dogs with no explanation . We went to Pier View almost opposite , we were welcomed with our dog and paid over £1 less for coffee

We came into Costa as we have always enjoyed the coffee in Costa. Not on this occasion! The floor under our table was covered with bits of food, grease, dirty napkins etc, as we're most other floors. The disabled toilet was an absolute disgrace! Thought the toilets had to be checked during the day? Will not be returning to this Costa again!

ANYONE COMING TO ISLE OF WIGHT SHOULD DEFINITELY AVOID GOING TO ANY COSTA COFFEE ON THE ISLE OF WIGHT. THIS IS WHY: 1- STAFF HAVE BEING WORKING WITH LIVE ANIMALS NOT WITH HUMAN CUSTOMERS, 2- TABLES ARE CLEANED ONE TIME PER DAY MEANING CLEAN TABLES ARE SHUT DOWN IN THE MIDDLE OF LUNCH TIME , SO IS LESS WORK FOR STAFF WHEN THEY ARE FINISHED WORK ( IF ANY ??? ) 3- GOD HELP YOU IF YOU PAID FOR CREAM OR YOU NEED SPOONS OR SERVIETTE, BECAUSE YOU WILL BE DEFINITELY ENDING UP BEGGING FOR A SPOONS OR CREAM OR EVEN WOODEN STICKS ( AND YES YOU SHOULD FIND THIS ITEMS ON SERVING PLACES BUT THEY ARE ALWAYS EMPTY AND TOTALLY COVERED WITH MESS THAT YOU WOULD LOOSE ANY TASTE OR ANY WILL OR ANY WISH FOR ANY COFFEE ANYWHERE ELSE . 4- GRADING OF SERVICE IS NOT EVEN ONE STAR , GRADED BY HOSPITALITY PROFESSIONALS, 5- YOU WILL RISK CONTAMINATION AS HEALTH AND SAFETY STANDARDS TOGETHER WITH FOOD HYGIENE DO NOT EXIST 6- IF YOU ARE STRAIGHT WITHOUT TATTOOS YOU WILL FIND EVERY COSTA ON THE ISLE OF WIGHT HIGHLY INTIMIDATING ( MEANING YOU ARE NOT WELCOME) 7- FLOORS ARE CLEANED ONE TIME PER WEEK MEANING IF YOU DROP FEW CRUMBS UNDER TABLE YOU WILL FIND THEM ONE MONTH AFTER AS EVEN CLEANING ONE TIME PER WEEK IS TOO MUCH WORK. 8- IF YOU DONT ASK FOR ANYTHING AND IF YOU CLEAN YOUR OWN TABLE AND FLOOR AND BRING YOUR OWN MUGS YOU WILL BE FACED WITH STRANGE TASTE IN YOUR COFFEE WHICH MEANS THE COFFEE MACHINE WAS NEVER CLEANED, 9- IF YOU HAVING MOTHERS DAY OR BIRTHDAYS OR ANYTHING LIKE THAT GOD HELP YOU AS YOU WILL BE CRYING YOUR WAY BECK HOME 10- IF YOU SEE PEOPLE IN COSTA IS BECAUSE THERE IS NO CAFE CLOSE ENOUGH , BUT THEY ARE DEFINITELY NOT WORTH YOUR TIME , OR YOUR MONEY , OR YOUR HEALTH , OR YOUR LIFE OR YOUR EXPERIENCES , OR YOUR SADNESS, BECAUSE YOU ARE WORTH MORE, SO LEAVE YOUR COMMENTS AND WE WILL GET BETTER BUSINESSES ON THE ISLE OF WIGHT.

Staff look so fed up they never smile, not very welcoming, tables need cleaning, tables not cleaned quick enough after customers leave. The way the staff look at you is like you shouldn’t be there, the rush drinks out and don’t care what it looks like or if they spill the drink. You feel very uncomfortable uneasy and not welcome in this store and the same in the Newport Isle of Wight branch too

Great location on the paved high street. Even have a small court yard to the rear. Had Chai latte. Friendly service, often make use of Costa. Always know what you gonna get.

Costa Coffee needs to take this issue more seriously. Flies can carry harmful bacteria, and it is not safe to serve food that has been contaminated.

Staff lovely as always, speedy and effective service, always great coffee. Lovely hiden outdoor space at the back too!

The nicest people work here , it’s always so friendly and pleasant to visit , nothing to do with cowes but I’d love costa to have more dairy free/ vegan breakfast options , other than that I love coming here most days of my week

Ordered lattes, one was delivered in a chipped cup. As usual chairs were covered in crumbs and the toilet was awful. Only major chain coffee shop in Cowes though! Did try to visit and independant instead but it was closed....

Exceptionally clean, friendly staff, interacted with us. Even the toilets were spotless. This store should be commended!!

Unfriendly Manager at Cowes Costa This is a great café with lovely friendly staff - ruined by a rude and unfriendly manager. She rarely smiles or has a cheery greeting for customers, even regular ones. She looks thoroughly annoyed most the time and can be abrupt to the point of rudeness with customers. A dark cloud seems to descend on the café when she is around. She would be more suited serving drinks up the road in HMP Parkhurst. She’s obviously in the wrong job. This is a hospitality business which requires staff with good social skills. They are sadly lacking in this individual.

This is a great café with lovely friendly staff - ruined by a rude and unfriendly manager. She rarely smiles or has a cheery greeting for customers, even regular ones. She looks thoroughly annoyed most the time and can be abrupt to the point of rudeness. A dark cloud seems to descend on the café when she is around. She would be more suited serving drinks up the road in HMP Parkhurst. She’s obviously in the wrong job. This is a hospitality business which requires staff with good social skills. They are sadly lacking in this individual.

Dreadful, after years of during the winter dog owners helping keep this branch open with there daily business, dog owners are now turned away VERY RUDELY!! The foreign lady who used to be so sweet with the doggies has now turned into a cruella de vil, I also witnessed a lady with an assistance dog being ordered to leave, I would like to point out this is ILLEGAL!! This particular customer had hearing problems as well as severe anxiety, this happened on a few occasions to the point that none of that group of friends feel comfortable going there anymore. When next winter you have no customers that DAILY routinely come in with there doggies, and no tourists due to winter and your branch gets closed you need to look at yourselves to blame!!!!

Nice seating area outside at the back of the shop. What’s not to like :-)

Costa Coffee Cowes. Popped in on Thurs for a quick small hot choc as I was in a rush. The lady who served me was so friendly. She made me laugh, I’d almost finished my drink when she popped over and topped it up! A simple gesture, I guess there was a little bit left which would normally be wasted, but it was very sweet of her and brightened my day. I wish I’d noticed her name, it was around 10.15am. Anyway, thank you. Went off to my hair appt with a smile!

Cowes is a popular destination for holidaymakers so you'd think business outlets there would do everything to make their premises attractive to passers-by. Not so Costa Coffee. The frontage desperately needs a fresh coat of paint. The tatty outside look persuades me to go elsewhere. If Costa doesn't care, then neither do I.

Come in and my app clearly said free drink, she refused and didn't give it to me.

Always the same quality at every costa

The Flake and the mermaid 🧜‍♀️ was spectacular.

Great coffee friendly staff spot on service

There is obviously a staff relations issue here, which made it an uncomfortable stay. I would be keeping an eye on one of these ladies if I was their manager not the younger male...... The front of the store in the window area was closed off for no reason for the duration of our stay, which was a peak time during the day. Also the lattes we ordered were not very warm. It's all disappointing now, the price of large lattes are £3.70 now, so not cheap. Think costas may become a thing of the past, given that our cost of living is increasing daily too.

They have a nice small outdoor area in the back.

Love the coffee, but they mess up my orders all the time. Staff are always polite and friendly.

Received excellent customer service 👏 great selection 👍

This was a quick pit stop to rehydrate. The drinks were all hot and there was ample seating available both inside and outside. Unlike many other Costa coffee sites, I have visited the welcome was not as friendly as others. The member of staff I was served by was professional but the greeting wasn't polished. It was still enjoyable and I am sure we would visit again.

Great customer service as the manager kindly honoured by reward which expired 2 days ago. I had Covid and was isolating for the previous 2 weeks so couldn’t use the reward in time. The manager didn’t have to but did, which was very kind of her.

Very friendly waitress made the whole Costa experience even nicer

Coffee made well and pleasant staff, but the two mornings I visited the staff both served me takeaway after they already checked I wanted to eat in. They looked a bit fresh so perhaps still training.

Lovely coffee and flapjacks, great service

Great hot chocolate yummy great place to go and i really recommended it i go there every day

Unfortunately it usually takes a long time to get served, even when it's not particularly busy, but the staff are always very pleasant.

New milk used by Costa is not gluten free and other dairy alternatives are not nice since changing from Alpro to Coca Cola's own brand milk. Will be looking elsewhere for my coffee

Food & coffee up to it's usual good standard. Fast, efficient & friendly service.

Great place for a quick bite to eat. The food is great, the hot chocolate is amazing and the staff are friendly. Wheelchair accessible with disable toilet, only problem I had was with the door to the toilet. It was far to heavy. If I was alone it would have been very difficult to open and get in and out. Otherwise I had a great experience.

Not too bad, clean but no social distancing being adhered too.

They make the best chai latte at COSTA 😇💙🖕

Nice coffee stop in Cowes High Street to grab a quick drink.

I am a regular visitor to the store, and am never failed by the lovely staff and their attitude towards all customers. They are all polite and lovely and make myself and everyone feel welcome. One of the best coffees I've ever had, and always made just how I like it. Was served by Louis today, who always gives 100% ! Great service and team :)

Always good. Lovely cold brew. The babies enjoyed it! 💚😁💚

What's not to love about Costa coffee!! The place is always clean, the staff are friendly and the service is always good, haven't ever used the outside seating in the back so can't comment on that not the cakes are yummy, can get very busy here so sometimes

Costa as usual, friendly staff and super coffee.

The best Costa I've ever been to. Great service.

For once a decent cappuccino at this Costa coffee in West Cowes.

Best Costa on the isle of wight amazing staff and very nice and all ways happy to help I love takeing the dog for a walk and going in and seeing them and relaxing with a lovely coffee and also kylo loves it in there too 😊

Great coffee and a little bit of food to keep me going. Great work guys.

It’s lockdown and I brought my toddler with me (in my arms) as we needed a little treat. I don’t have childcare for him. And we were so friendly received by the barista, she was really sweet to us which was so appreciated. Many thanks for a lovely coffee and cupcakes.

Poor quality coffee: mocha tasted as if the milk was off, and the caramel oat latte had hardly any hint of coffee - more like watery, sweet warm milk in a cup. Will not go here again. Service is friendly, but it's the coffee that lets this coffee shop down.

Cowes outlet....very friendly and efficient staff that made the experience worthwhile.

Share details of your experience of this place

Perfect, great covid measures in place

Coffee was good but waiting in the shop wasn't great as there was no social distancing area.

Friendly service and reasonable prices as well as making a pretty good coffee

Really quick and friendly staff

Cheap coffee but tasted like cheap coffee

Almost a normal Costa visit with flat white swans

Quick pit stop for us, a nice glass of Honeycomb frappachino and coffees for the rest of the group. Good clean bathrooms too

Nice place for a coffee. Felt safe x

The service was excellent but the coffee was really bad no were near what it use to be won't be going back again

Well organised, fast service, very clean

Well organised for serving coffee

The drinks and cakes where really nice and the staff where really welcoming. The café was really comfy and and beautiful atmosphere to it, it was a bit pricy but it was worth it! Otherwise I would of given it 5 stars.

Very friendly service & served with a smile.

Excellent service but didn't have oay milk, otherwise it would be 5stars.

It's OK they have nice drinks and sandwiches

Great service I an early free an the lady was very helpful in letting me no what I couldn't have an coming up with different ways for my coffee x

We visited on a quiet weekday afternoon for a quick coffee and toilet break. The place is clean and spacious and the toilets were in good condition unlike some Costas we’ve been to.The usual selection of food and coffee is on offer, prices as usual. Staff were ok but that attitude of the chap who served us was a bit odd.There’s plenty of independent coffee / cake shops in Cowes High Street so it’s nice to use and support these but sometimes only a Costa will do!

I wish they would clear the tables more often.

Soooooo much better than Starbucks

Excellent new character Roast coffee.... Ethiopian.. Mmmmnm very good. Service also very good

Like many Costa coffee stores, this store suffers from inconsistent coffee. I find it amazing that you can get a flat white that tastes as though they forgot to add the coffee, while other times the coffee can be passable. The food is pre-prepared, with toasted sandwiches having been toasted, and then heated in a microwave like device, that leaves the sandwich anything but toast like. Sadly, Costa should only be a last resort.

I really like this Cowes branch. Well lit and spacious, friendly staff.

Clean and tidy friendly staff but a bit pricey

Visited again this year and it hasn't changed, clean, good service and great lattes (although they can be milkier than its competitors)

Staff are always friendly and smiling

Popped in for a couple of strawberry and cream frostino and exactly what you would expect from Costa- delicious! Service was excellent and staff were very friendly. Restaurant and toilet was very clean.

The friendliest Costa I have ever been in. Thank you to Rosie for being so helpful

Good surroundings and the staff are friendly. Some gluten free biscuits, pity there is no sandwich for gluten free

Lovely Belgian chocolate coffee frostino today. Staff always helpful and pleasant.

Cool Aircon sweltering outside child friendly. Staff polite, caring, discrete.

Very good I like a nice cup of coffee

As with most Costa coffee shops. It depends on the staff that day for service , but you can't fault the coffee

Great hot chocolate. Food is good also.

The cafe is nice as are the staff. But you have to order the 'special blend' as the standard Costa blend is awful!

Bit under impressed. Service was unnecessarily slow. Coffee was ok but the breakfast wrap was not heated through properly and not very nice. May have been a one off as they are quite popular but I cannot see what the fuss is about.

Nice Location and friendly Staff

We had an amazing experience at Costa Coffee on Cowes High Street. The barista Meg was simply incredible in her abilities to create a delectable hot chocolate and green tea. She was attentive and catered to our needs.

Best coffee chain, now using reusable mugs.

Excellent staff lovely hot chocolate but the lattes are a bit weak tasting

Wanted a hot chocolate for a birthday treat. Moody staff member,that when asked to swap a dirty spoon, grunted. The behind counter area was dirty, the machines are dirty and the coffee was not good, will not be going back.