Costa Coffee in Coventry - Phone Number, Reservations, Reviews

Lovely place. Convenient place to pass the time while the wife shops...

I am angry with the employee who was asked by my children about where to pick the strawberries. She replied, “You don’t know, it is not a good thing.”

I enjoyed a lot when l come to Costa coffee, because everything is perfect.

Very good service, always polite and helpful. I accidentally dropped my cake, the woman saw me drop it and she gave me a free one. Much appreciated. Would recommend!

The bathroom was in a disgusting condition what i hope was water all over the floor but yhe stench of stale urine was horrendous! The sit in area was clean. Serving staff were ok. The one making drinks was quite condesending to my partner. Not best experience.

Clean environment and good decor. I did ask for white hot chocolate and was served something else, but everything is edible and tasty. And the staff are very friendly.

Everybody loves Costa, but the staff here are so friendly, busy but always happy..

Staff is very polite and respectful. Well done

Best place in Coventry to sit down and feel like in your home.

Excellent customer service warm drinks always a pleasure to keep going bk

We ordered the hot milkshakes as they were something new to try. The barista started to make the first one, then for some reason threw it away, so we had to wait even longer. The place was not busy and in total their were 3 members of staff. The barista then added 'milkshake powder' to the drink. When I asked what it was, and what it was for, the individual said they were just told to add it! A senior member of staff was then asked. This person did not know what was in it, but did offer to check on a fact sheet. I was also informed that they think it makes the milk thicker, as when they tried it without it, the taste and texture wasn't the same. Not sure if their is any gluten issues with this, or allergy issues, so best to check or avoid it. I thought it odd to be adding something to someone's drink and having no idea what it was, but maybe that is just me? Back to the drinks themselves. We tried the white chocolate and chocolate hazelnut flavours. The white chocolate was very sweet, so if you like sweet drinks you will love it. For us it was a bit too sickly sweet. The chocolate drink tasted more of caramel than hazelnut, so I believe the barista put the wrong syrup in...

Lovely place... big parking area.

They were low on some selections of Drinks

Always very busy, understaffed, waiting line is always up to 20min or more. It's always very dirty because it's understaffed. I would say if you rush and you don't have plenty of free time, just try other coffee shops.

My Barista Julie was absolutely lovely, her Christmas spirit was a joy to be around

Not impressed with the service woman on coffee machine very rude face on here well can't say can I wished I gone mc Donald's over priced

Black forest chocolate drink was amazing 👏 🤩

Terry choc orange was delicious however, the service was slow and was not ordered. I ordered 2nd in line and they made my hot chocolate 4th. There isn’t a queue system.people line up where they like and they queue jump a-lot.

Great stop off on the way to site, great hot chocolate and the turkey and trimming sandwich is amazing

The two staff members working Monday night were lovely and very polite best costa to go to

Costa is one of my favourite coffee shops. This one gets too busy on weekends but is good the rest of the time

Went there last Sunday at 5pm, sign says they close at 6pm. Joined the queue, 10 people in front of me, 1 person serving AND making drinks. 2 other staff clearing down and ignoring customers. Queue not moving after 15 minutes then guy comes over and says oh were closing in 5 minutes (regardless if we have been served or not). Gave up and left but before I did I commented to the staff that the sign says they close at 6pm, they replied saying they don't know but have been told by the supervisor that day they will close at 5 (not a real reason to close think staff just wanted to leave and go home). Complaind to Costa haven't heard back, terrible service.

So im 13 and nearly every day i come here and what happens was this guy name sam that’s works there said i cant have coffee apparently i have to be 16 what ive been to loads of costas and they never say this I think he making this up idk if they have MADE THIS policy but yh - please respond

There is a lady who served had the fastest donkey I have ever seen

Love this Costa friendly staff and quick service. Seating outside. Wheelchair access

I would like to express My sincere thanks to the staff at Costa Gallagher Retail Park in Coventry for the way they handled a very uncomfortable situation for myself and my 4 year old autistic son. On a recent visit some youths hanging around thought it would be amusing to mimic my son's stimming and his inability to express himself through words. This naturally distressed my son and left me infuriated. Thanks to Julie Franklin (manager) the matter was dealt with swiftly and decisively, eliminating a possible escalation. As I was with my family this was the right option and so I thank her and all the team for all her efforts. I want to add that Julie took a lot of abuse from these youths as well. Thank you Julie and Costa!

I am bot a Costa fan, overpriced and quality not brilliant. Staff was nice but that is about it

Staff worked very hard 👌#loveacosta 🙋🏻‍♂️

By mistake they got my order as take-away and I didn't get my order in a tray, so I asked for at least some side plates. Cutlery wasn't spotless. Frappe was good

A peaceful place as it was after 4 and most shops closed early on Sunday so very empty

Got a cappuccino from here, and it was like a shot of coffee and frothy milk, so frothy that there was no actual milk in the cup, the same as having a pint of beer but all frothy.

I always have a lovely coffee ☕ and I like the croissants and teacakes. My friends and me go on a Friday after we have been spinning 🙃. It's very nice bright and sunny 🌞 good atmosphere nice girls serving 👌

Like this costa nice and friendly staff 👌

I went to take a regular latte as usual but there was only one staff there doing everything, which is unacceptable I had to Waite 15 mins for a coffee, very very bad they need to hire more staff people having things to do.

Shop is great but this is just to let you know that the cleaner you had working there on 30.6.23 at 1pm time was so rude, me and my mum were reading the sign because we had no idea the store was closed. This woman comes out of nowhere and interrupts ‘we’re closed.’ And walks off. Honestly so rude, she needs firing.

Great Costa staff are great. Only downfall is it can get very busy and sometimes waiting a while but that's just the nature of its location. Handy with the outside seating area too.

Poor service had to repeat that it was large three times then said it was for inside but still got it in take away cup when tried saying that maybe the staff member was having a bad day I was rudely interrupted by the female senior staff to say no they were having a great day. I personally would not go there again because staff and management need better and further training in communication and customer service skills.

Bit crowded but stilo the best latte to me

The store manager Julie is miserable, rude, abrupt, and unhelpful. Julie's colleague with brunette hair is just as rude, miserable, and abrupt. I was treated terribly whilst visiting the Costa Coffee and when I told them that their attitude and tone of voice is distressing me due to my Autism I was told "don't use the disability card". I will never be using Costa again, I shall stick to Starbucks.

Great service but furniture is a bit worn and could do with replacing.

Standard costa food and drinks. Friendly staff, good service

Lovely place, nice and clean, friendly staff and a good atmosphere 👍

Lovely place to go for a coffee. Staff are very friendly.

Lovely place to go for a coffee. Always friendly staff and delicious drinks.

Ok ish coffee shop. The staff are really lovely.

Good gaming this a 5-star but I won't go again because it's too expensive for me

Just another place. Nothing extra special to say.

Great coffee shop staff are very friendly and helpful with a smile everything. Love it

Not the best atmosphere. Felt a bit rushed

Cool place to sit outside and enjoy Nice viewd

Went for coffee with my friend for the first time. Well impressed fast service and staff nice. .Will be using this place regularly.

When Delivered the food is cold they never prepare on time they keep changing times

Sat outside hot day beautiful .coffee large .bliss 10 out of ten.highly recommended.

Nice place to go sat out side in the sun

It's a Costa, so it has the normal food and drinks offerings. The staff were nice but seemed very busy. The decor and facilities need some maintenance though. There were bits hanging off in the toilets in particular.

Nice place to spend time with Coffee.

Best one in cov has the best manager

Absolutely fantastic staff at this coffee shop. My little one managed to spill his babycino and the lovely girl was cleaning it all up so fast and even offered us new babycino. They are quite busy at this location every time we come and the service is always excellent! Customer orientated coffee shop, well done all of you 👍

Nice place to have a coffee and chat.

Nice Costa, the reason for the 3 stars is that it really needs to be open later. It closes a 6:30pm, which is ridiculous. If you look at the Starbucks and Costas in London, Birmingham and even Leamington Spa, some are open 24 hours! People these days want to meet up with a friend or two in the evening without the hussle and bustle of a pub. The atmosphere is great, as is the ample parking. It would awesome if this Costa was open till at least 1am. Those people complaining about the drinks being warm and not hot, you can ask the Barista to make your drink extra hot and they will. Other than those things, this Costa is clean and tidy.

I like Costa Coffee, but did not feel comfortable at this one, nothing wrong with the food or drink, just the atmosphere.

Miła obsługa, jedzenie dobre.

Really enjoyed my cheese sandwich and mint drink considering I haven’t tried it before lovey place too just sit back and relax :)

Love a good Costa, staff are super friendly

Very busy, lucky to get a table. Coffee as always great. Wife had a Sicilian lemon muffin, she said it was scrumptious. One small gripe and that someone needs to do a better job of cleaning and clearing tables of previous customers.

Nice staff and would recommend visiting here.

A sit down in Costa with a hot drink and a bite to eat makes a nice little break. Friendly service.

Excellent coffee with friendly staff

The food and the drinks was yummy and the staff were a delight. However, from exiting the store there was a man on the carpark premises urinating In the bushes.

Lovely food and drink great staff

Really clean premises,nice staff and great service. Lovely food and drink

Great space and plenty of parking. Really friendly staff and a lot going on with the community as well.

The usual good coffee backed up by good service 👍

Great coffee, sandwiches and cakes 💯👍🏼

Brilliant location for a quick top up. Definitely recommend for a visit.

Delicious cakes, clean environment, great service.

Good parking and outside seating area. Friendly staff

best coffee I have ever try . I don't drink coffee but my girlfriend make me try Costa coffee and I love it seinse then

Nice cappuccino a d it was nicely cool inside

Any coffee you want is here outstanding.

As always ❤️ great coffee just watch on the weekend as it gets very very busy 😉

The server didn't listen when I gave my order so I ended up with a drink I didn't ask for.

Stop here every Sunday, usually drive thru . 👍🥰

Great place to meet for a coffee and a snack to eat. Staff very quick making the coffee

Nice place in a very busy area. It would be nicer if the area was cleaner and greener.

A good Costa location inside Gallagher Retail park in Coventry, all the usual Costa options, they've always got my order correct and there's some shopping to be done in the same park 👍

This place is part of a fuel station handy if a quick tea or coffee needed also a woodland walk near by

It a great cafe shop,I like the drinks in there.

I hardly come here but whenever I do the experience has been great...good customer service and the place is really clean and welcoming. Enough space to park. Covid measures are been put in place. Will highly recommend.

Great covid protections good spot

Friendly and efficient service, this applies to most costa stores

I have visited here before with my fiancé and had a lovely experience but the second time we visited here to have a quick stop off before shopping in the retail park we didn't have such a nice experience. We were treated quite disrespectfully by a member of staff called Rachael who works here. She was very abrupt, and didn't show much customer service towards us at all. She seemed to not want to be there and from someone in the catering and hospitality trade, I, myself know that the Customer is always right and she was just so rude. Maybe a course to brush up on her interpersonal skills would be a nice idea. I will not be using this drive in cafe until the problem is sorted. I do love my Costa coffee as well but will have to do without whilst shopping at Gallagher retail park for the near future.

Staff could be more friendly instead of standing around talking behind the till before slowly deciding to serve

Lovely polite service especially during lockdown when fewer customers.

Lovely warm calm atmosphere. Friendly staff. Great layout 4 stars because it's highly expensive, so unless youre well of financialy there are other places that are much cheaper.

I visit this costa on a daily basis, it is by far my favourite one within the Coventry area. The staff are very friendly & welcoming, even with the current situation they are happy to serve their customers. I look forward to my daily chats with the lovely girls serving on the till & my drink is always ready & waiting for me.

One of the best Costa’s in Coventry, staff friendly and never rush you. Went today and both Julie and Kelly made my day a lot better, they both were friendly, attentive and made an excellent drink. Thanks for staying open and keeping our spirits high during lockdown 😊.

Great Costa, staff always friendly and happy to help. Lockdown definitely would have been tougher without Costa.

No big queue to get your coffee and the staff were very friendly... Definitely worth a second visit

Very busy tried to use app to order took too long will use local costa