Costa Coffee in Broxtowe

Not a big parking lot. You can pay for SNAP

This spot is great for when your going on a long distance drive or even just coming for some food. Great service and well made food. was delivered phenomenally fast and staff were extremely respectful. There was one especially think her name was lilly she was humorous and very respectful and i will definitely be coming here again.

Northside costa, really lovely staff. Great service, great atmosphere. Place was really clean and quiet. Drinks were top notch. Had a salted caramel frappe and it was delicious. By far my favourite costa to stop at.

The breakfast bap was underwhelming, never again.

It's a Costa. It dies what it says on the tin. Always top notch coffee & service.

Just stopped by to get a drink and snack.

Bought a Chocolate Fudge Brownie frappe and was given something that tastes like sugared milk and ice, not even a hint of chocolate or fudge or brownie. When i smelt the cream on top it smelt weird and spoilt and in the end had to throw it away. Very disappointed with this Costa branch as they don’t live up to standards.

Bad experience. I asked for iced cynamon bun latte with oat milk. Came with normal milk 👀 After four minutes I realised it’s a wrong one. Guy ( whatever he was) started to argue with me. Bad attitude really bad…

Stood in a queue waiting to be served. Next to be served and just because someone who came in after me, and used the preoder system . They got served before, what's the point in queueing up. The staff where great....just the system sucks!!!!!

Really good young staff, very friendly and professional 👍 Highly recommended.

Went to Costa coffee quickly for a go to coffee, served by a Barista called Liv (blonde hair tattoos). Having worked at Costa myself for 8 years, I asked if my iced Americano could be blended (which is how it used to be made - well shaken) anyways all the other team were extremely friendly and accommodating. But Liv was extremely rude and unpleasant towards me. It made me feel really awkward and very uncomfortable. I hope this employee is spoken to for her severe attitude! Instances like this can affect someone's day, in a world with so much hurt and hardship this is really not needed.

Disappointed with service, I asked for both my 50oz mugs to be filled and they didn't know what size there own large cups hold, In the end I ordered a hazelnut latte 3 shots and a sticky toffee latte 3 shots and there was no taste to them what so ever they was bland and tasted like had no syrup in them, When I advised them they tasted like a normal latte there response was ' it does and am wrong' They're happy enough to take my money but not give me the correct order. Should of travelled that bit further for a coffee

Here again for another trhp up. Looks like costa deleted my last review about the woman losing her purse with husband with dementia, who lived in Beverly, Yorkshireg

Usual Costa Great fast service Great Coffee ☕️ Just what you need at 0430hrs on a morning 👍🏻👍🏻

Wonderful service from an exceptional team at Costa at Trowell Southbound today. The staff here are so helpful and they work so well as a team. Faultless service and a cracking drink too. We'll done all.

Open 24hrs, perfect when you set out at 3.30am and need a pitstop & wake-me-up

Coffee was fine but the service was outstanding, a lovely pleasant man who made my break from a very stressful drive a much more pleasant experience, thank you 😊

Alfie on Saturday was AMAZING!!!

Really nice servers, perfect bubble tea (a welcome change from coffee on a long drive) and a pup-cup for spoiled paws.

Ordered Milk Tea but was served Green Tea 🤣. Oh well, it is a hot drink after all.

Wonderful service with a smile from Lucy at Costa. Really made my journey today - thank you!

Lovely lady offered me hot sandwiches saving life.

Its a lovely costa coffee With lovely staff who are there to help you. The service is very quick And the atmosphere is quiet Lovely place to go to for a quiet drink My husband and I love going there

Service station Costas are always a bit hit and miss . This is the first time I've used this particular one and it wasn't great . Service was slow even though place was relatively empty and staff weren't particularly friendly .

Visited the north bound Costa in April 2023. Ordered two hot chocolates, a latte and a rocky road. We was given takeaway servings when we was clearly sitting on site. Also they never asked for my rewards app so I missed out. Hot chocolate had loads of air so the actual drink was small and the coffee was ok. 2 stars due to takeaway cups and missing out on rewards.

What a lovely team of ladies at the Trowell Services! Happy, efficient & actual table service! Well done!!

Drinks and food ok but tables and floor dirty. Wasn't busy- no other customers and 3 staff leant again counter when we arrived

Coffee not great, not costa normal standard and price was ridiculous, nearly a fiver for a standard cappuccino,

Friendly service... Poor quality coffee extremely bitter Both Americano and Latte

Absolutely dreadful tasting Latte,couldn't even drink it ,complete waste of money my last coffee ever at Costa

Slow service, when eventually reached the front of the queue the barista coughed into their hands wiped them on their front and didn't wash them. Needless to say I left without purchasing a drink, poor hygiene on display to customers imagine what is behind the counter.

The quality of the hot drinks in this Costa are poor! Two times I’ve been in here and both times my latte has been plane tasting. Not sure what they do differently to other Costa’s but the Lattes are not right! When they cost £4-5 a drink they have got to be spot on!

Half way home we needed a break for ourselves and the dog. Service was slow coffee was cold. Didn't complain on the day as the queue was to long and slow

Fairly average Costa coffee. There was the normal good range of different cakes, sandwiches and sweet treats. Staff were friendly and the whole place seemed quite relaxing.

My wife and I broke our journey here and has a decent break. The coffee was good, and the service was quick.

Terrible experience if you ask me. When my order was taken the cash machine crashed but that can happen right? I was waiting for my coffee next to the till when I realized the staff served other 2 customers after me and they forgot about me and my order completely; that can happen too RIGHT?? I asked: Where is my coffee? They answered with "Ohhh what did you ordered??" Anyway, took 1 min to do coffee and here it comes, when she put the lid on, a fountain was created as the coffee was spilled all over the cup and lid hole, and that came with an unsurprised laughter from the staff, and no apologies. Hand it to me without even wiping it. There you go Happy Christmas!! Put that in your car cupholder. He heee. And this is how I wasted my 30 min break, buying a coffee and complain about the service. Amazing experience but happy to share.

Do not stop here unless desperate. The ladies toilets are disgustingly smelly year in year out. Despite complaints apparently it’s “the drains” and there’s nothing they can do about it. This service station company doesn’t seem to care about customers enough to do anything to change it. Costa here is one of the worst. I feel really sorry for all the service station staff who loyally make the commitment to work here.

Based on two visits, sunday evening (same staff). 1. Customer service - non existent. 2. Coffees mediocre. 3. Hot chocolate is like water with all the goodness settled at the bottom. 4. Croissant heated in oven and served burnt. Like really really burnt. Only noticed once opened bag in car — returned to complain, no apology. Won’t be using this Costa again for sure.

Just the same as Costa Coffee shop

My phone was handed in after I left it. I was back in London and the staff couldn't have been more helpful informing my family then getting it ready for collection by parcelforce for me. Nothing was too much trouble. Thank you

Stale pastries at midday in a busy service station is unforgivable

Fajita wrap was cold. They were clearly taking orders too quickly which meant everyone was crowded round the area to collect drinks/hot food. Forgot about the peach ice tea I ordered. When I asked for it the lady serving did not put the lid on properly which caused it to spill everywhere which I picked it up. She saw it happen and didn’t care.

The staff here were so kind and patient, really excellent customer service.

Poor attitude of staff. Please feel free to contact me for further details.

This is one of the few Costa branches that use clean milk jugs. Coffee tasted great. Wish all Costa branches did.

With the current rules it is strange wearing a mask to order a coffee, the staff were helpful and friendly. All in all an acceptable visit.

At Trowell services yesterday, after being broken down, and stood on the side of the motorway freezing for 3hrs, the Costa coffee team looked after me and my partner perfectly with a free hot drink and a coat to wrap around me whilst waiting for a taxi! You made a horrible experience so much nicer. You really made our day, and we can't thank you enough! I thank you with all of my heart ♥

Stopped off for coffees on route to the cotswolds,good parking seemed very busy .had a bit of a wait to get coffees,had two lattes then went to the car to have cake with them.

Thank you to the wonderful people that work at Trowell Costa for their kindness and help a few days back. It was early morning and after having my coffee I left the place without taking my bag. They kept my bag safe and saved me from the pain of renewing the driving licence and several bank cards... Wonderful coffee and fist class staff. Thank you Costa team!

Great coffee as ever. Friendly staff. Clean environment. Tables cleared.

I am a fan of Costa coffee although some outlets are better than others. This one has friendly and efficient staff and a large seating area.

Breakfast options are limited, coffee and porridge good value, free parking and good facilites. There are lunch options, my wife is not keen on the tea, however as they don't stock the better brands. Cake options are great, and they now offer, blue, green and red top milk

Desperate for a coffee and cake we stopped to break up our journey. There were 3 staff on duty but only one of them was interested in her job the other 2 were too busy talking. I commented that the prices were high and one of them said "Its not going in my pocket". When I got my cup of tea the cup was dirty and one of the staff had to look at another 4 before she found a clean one, commenting that the pot washer was 'playing up'. The fork she gave me for my £2.49 lemon cake was again dirty and all three staff had to look through a pile of forks to get a clean one, all the rest were dirty so they had to put them in the washer. Tea is £2.75 and Hot chocolate is £3.59. Won't be going again.

This Costa flatters to deceive. At first sight the decor is welcoming and there’s plenty of well spaced tables. That’s as good as it gets, the rest is all negatives. The tables were all dirty, having been cleared but not cleaned. No excuse for this, the unit was quiet and there were five members of staff, so this was a management issue. They had run out of all breakfast pastries before 10.00 on a Saturday morning. The froth on my cappuccino was scummy rather than creamy. There were no serviettes. Never thought I’d ever say I wish there was a Starbucks alternative!

The girl making my coffee said in a loud voice. I hate it when people watch me make coffee. Think she is in the wrong job.

Service okay and a decent coffee to break up a long drive and a bit of unwinding. There wasnt much of a queue even though the car park was busy.

Popped in on our way back home and had terrible customer service. The lady serving us seemed to have a bad attitude and I noticed she wasnt wearing a name badge. No atmosphere. No coconut milk or cream. As a Costa worker myself I can certainly that this falls below expectations.

Happy place. Better than better known franchise outlets.

Very good flat white as always. Business meeting and the place was okay for that. Easy access off and back onto the motorway with good size car park. The place was quite busy but clean and well kept.

Cheerful people with a sense of humour behind the counter and good food to eat on the way up the M1. Well worth stopping off

Stopped on our way up North for breakfast, unfortunately my mums £3.99 toastie wasn’t toasted on one side. She asked for it to be re toasted and they did something but the toastie was still undercooked on one side. Such a shame, with no apology for it, they claimed it was meant to be like this?? They did refund it though. I won’t be stopping at this service station again!

Coffee was so sour not even sugar could do anything to it. I wanted to leave it and have a refund but my partner was in a hurry so we just put up with this sh***. Place was messy and dirty as well: there wasn't a single table that wasn't sticky or covered in dirt. Chairs with stains too. Disgraceful.

Had a quick lunch stop heading north to see family. 5 of us had our fill in Costa. The three ladies serving were cheerful and efficient and the coffee, hot chocolate and various sandwiches were great. Tables could be cleaner. Otherwise would be full marks.

Superb service, probably the best and most polite and cheerful Costa emoyees at any location I have visited.

Driving to Windsor for a family break we stopped at Trowell services, chose to refuel here, drinks and snacks were the normal offerings and service was pleasant enough.

Stopped off for breakfast. Decent enough service, value for money acceptable. Some noisy travelling football fans (Cardiff City). Staff were pleasant enough.

No chai for the chai latte. No white chocolate. Nearly left but settled for two large hot chocolates (milk not white) with cream and marshmallows. £8.18 for two hot chocolates! Surprised Costa is still operating with those prices. Place is cold in winter but fortunately warmer at time we visited. Wasn't given teaspoons or napkins until I went back to ask for them. BTW this review is for the M1 NORTH Costa. The one on M1 SOUTH IS COLDER BUT OK. Service at the M1 North is usually better especially later at night when one of two brilliant older guys are working

They don't accept e-gift cards. Shame

Costa coffee is usually OK but this was very weak. Very disappointing also very poor choice of snacks

Stopped at this Costa on our way down the M1. We were served by friendly staff who served us quickly. Our lattes were up to the usual Costa standard - delicious! Even though this is in a motorway services, it was a nice quiet area to sit and have a break. would be very happy to return here.

I find Costa skinny latte the best and i personally rate Costa at Giltbrook Next the most friendlist and best staff and always listen to exactly how i want my specialized latee

We stopped here with friends on our way to Stratford upon Avon. Things had improved since our last visit, service was faster and tables cleared on leaving. Always consistently good drinks here and this spit proved more popular than the other shops here. Amenities also kept clean fir travellers, so you know it's a good place to stop and stretch your legs etc

Visted whilst travel to Banbury on business. Smooth delicious coffee was required as a pick me up, hot and refreshing coffee.

Really slow service, only two staff working for a long queue on M1 services. Did not have any superday smoothies and then took my money for a Belgian chocolate cooler before realising they didn't have that either! Staff seemed polite but useless.

Needed a coffee on my long drive home. The lady who took my order seemed so grumpy I was afraid I'd say something that would upset her anymore than she already is! And this was still morning! It was a Monday though..

We stopped here for a cold drink on a very hot Sunday. The staff were friendly and polite, although service was a little slow, given that we only ordered 2 Iced frappes. The restaurant seating and table area was clean and we enjoyed our drinks in the coolness, out of the sunshine.

Awful standard, it seems all coffee looks like latte but they still call it whatever you have ordered... staff don't read orders or listen... lazy and unprofessional

Awful place, rude staff. Never again, management bossing staff around, no respect for anybody, i say keep driving to the next one

Quick stop on the way to a business meeting, the service was good and quick which was perfect, thank you to the staff :)

Shout out for Craig. Top Barista even under pressure at Costa Tibshelf Services on M1. Easy parking. Good facilities

Very nice Costa, nice seating and very clean. It was fairly quiet when we visited and had nice coffees. It was expensive though but thats just motorway service station prices.

Stopped off here on a Sunday morning, wasn't too early but only one member of staff working. Even so, there was no excuse for the poor service or the abysmal excuse for a coffee. Barely any coffee in it, no froth, just tepid milk. Give it a swerve and go somewhere else

The worst Costa ever visited. Filthy: food on the floor, tables not cleared or smeared with food. Filthy! Dirty tables. Dirty environment. Tables covered with previous clients debris.

Stopped for a latte to energise for remainder of long drive to Cardiff. Service friendly and drinks tasty. Tad expensive for 2 coffees but expect this at motorway services!

Stopped for a quick fuel break, prices around the same as every service station you'll use. Que can be long and staff seem to be chatting amongst themselves rather than trying to sort orders quicker but cannot fault the franchise itself

We visit Costa quite often because we enjoy the coffee but we do get disappointed with the lack of cleaning. We regularly go in to find tables littered with cups etc and tables that are dirty. Today was no different when visiting the Costa in the services at Trowell.

Visited during my return buisiness trip. Good tasting coffee and moist muffins. There are a good selection to choose from. I preferred to drink in and break up the journey. Staff very polite.

Extremely tired looking interior. Odd tables and chairs, which were obviously very old. It was also not particularly clean. The coffee was very mediocre and extremely expensive. We had a double espresso, which, although there were very few people in the cafe, had to be served in standard coffee cups, as they had run out of double espresso cups. We won't return.

No better, no worse than any other Costa I have been in although took a while to get served. Heating/Air ducts could do with cleaning on the top.