Costa Coffee in South Oxfordshire

I have visited Costa last week but i have been very disappointed,i have a Costa reward 1 free coffee but they take my reward and also charge me for the coffee ,so what is the point of having beans if it's been taken away!

Staff knowledge pretty shocking, shop dirty, coffee didn't even taste of coffee. We use Costa a lot but won't visit this branch again

Costa was surprisingly good. Nothing else to add, except we would happily return.

Visited after a year. Buzzing cafe with excellent services. Medium latte has risen to £4.35 as all commodities are on the rise. Will revisit.

Not open at 7am!! It says 7.30 on the door 😕

Went into Costa Didcot for a latte, bubble tea, cinnamon bun and brownie. They were extremely busy, but despite this, the guy with pink hair was making the drinks at the same time as teaching new staff, but he was still extremely welcoming, polite, and friendly with all customers even though he was completely rushed off his feet. New staff were also helpful and smiley. Well done! Great service!

Coffee shop very well laid out and really good service

Love Costa. Service good. Staff friendly. However the toilets were disgraceful. Sani-bin full, paper bin overflowing with paper towels over the floor, hand dryer not working. Also glass on front door dirty.

Staff generally friendly and helpful. Pity it is looking so tatty there. Upholstery needs a good clean or replacing asap as chairs stained and not pleasant to sit on!!!!!!

Beware, staff tend to be disinterested or even rude. Coffee quality is mediocre usually. Air conditioning never on.

Best cafe in Didcot. Great spot to get work done. They finally have wifi, which resolves many of the complaints below. The staff and management (Chami) are very friendly and welcoming. There seems to be a good lot of regulars here. Much better vibe compared to competitors around the corner.

I can't say enough wonderful things about this Costa. As a regular customer, I've had the pleasure of experiencing their exceptional service and delicious drinks time and time again. The staff are incredibly friendly and attentive, and they have good WiFi, making it the perfect spot to get work done. A special shout out to the Manager, Chami, for being an all-around lovely person!

Paper cups , no plates / crockery , overcooked food. Cardboard sandwiches. One of the worst Costa cafes I’ve ever visited

ordered through ubereats, one of the items not available and another item burnt to the point of not being edible. drinks not filled properly.

Nice new refit. However, still no WiFi.

One of Costa's strong points is that there's wifi in every location. NOT here though. Disappointing.

All the staff seem to be foreign... But welcome you and make you feel very special... ♥

Qas in the queue for nearly 20 minutes utes and it didn't move so I just left.

Nice friendly staff and good service.

The sausage roll and coffee is better than Starbucks, and the service is OK. Unfortunately, the atmosphere here is usually very noisy but if you prefer the coffee that shouldn't be a problem.

Love their coffee n their toastie sandwiches n variety of cakes.

Ordered online, didn’t receive and item and no a number to contact tried customer services and aren’t open so no one to contact in regard to my missing item

Booked a timed collection slot through click and collect. Toasties overcooked on one side and soggy/undercooked on the other. Cream had already melted on hot chocolate. I think our lunch had been prepared quite a while before our collection time and just left on top of the counter (where anyone could have picked it up). I regret now I didn't check food/drink before I left the shop as I would have asked for it to be redone. Lesson learnt!

So dirty. The floor was covered in food.

Always great coffee but food over priced & bland

Nice place staff ate chatty and friendly

the staff is amazing, the Manager is wonderful, great atmosphere, all the staff is very friendly and available.

Nice coffee and cakes comfy chairs

Good sized premises , comfortable seating. Excellent pleasant staff, quick service. Good choice of food. Good coffee.

Need to update their opening times online and on the door. False information on both which is very unhelpful. Unimpressed.

The usual Costa Coffee experience. Although they had about 5 members of staff at the counter I had to go back in to get my toastie and what was worse the women who took it out of the oven just left it on the counter! At least in Newbury or Hungerford they actually call you back or bring it over to you.

Staff are friendly and helpful. When I ate in there, I noticed my phone signal was very weak. I asked them if free WiFi can be used but the equipment was not in order as informed by the staff.

Food is always good. Very noisy so difficult to have a conversation. Staff are always excellent. Good coffee and my husband is very fussy 😊.

One of the better Costa's, nice light airy feel, lots of glass and natural light. Very efficient staff (Libby and Nicole especially) always feels clean and well maintained.

Three stars purely because the tables were clean for a change. The coffee was, however, as awful as ever. Hot milk, if anything.

POOR!!!!!! Another price rise, to an already expensive menu, the service is the only plus here

Such bad service and rude staff! Got my drink completely wrong. I told the young server but was so arrogant and rude. The name was Chloe I think. Wouldn’t recommend! Get your coffee elsewhere

Coffee very strong? Compared to other costa's.

Popped in for an afternoon tea, coffee and cake. The food and drink we had was really good. There were only three staff on duty and so service wasn't as quick as it usually is in Costa. We all enjoyed the cakes and biscuits that were ordered.

Nice friendly girls who helped out with getting comfortable...I smelt a foul smell on entry but wasn't there next day

Nice place to have a cup of coffee but so unclean. All chairs are very dirty, not washed after opening few years ago... rubish and dust under tables and on windowsills...

Tables never seem to be cleaned, floor generally dirty, drinks are awful hardly any coffee in my latte, just tasted like hot water and milk, chai was no better probably economising on coffee and syrup. Trying lusso or Starbucks or even m&s next time

Not a particularly enjoyable visit. It's not awful, but not especially pleasant either. The service wasn't great and the drinks were not all that, and it all seems a bit run down. I'll probably go somewhere else next time I'm in Didcot.

Awful experience. Things always go down hill when you have a lousy manager and cluless and lazy workers with no dedication. Boxing Day. They close 4pm. We arrive 20 minutes to 4pm and three very young ladies tell us sorry we cannot make you coffee because we close at 4 and we are cleaning the machines. They say the manager told them to do so. Closing at 4pm means you start cleaning and stop making coffee at 4pm not at 3:30. The ladies agree with us but they say they have to listen to the manager. This is really bad for Costa and I will make sure they hear about it. Seems to me like very bad management with clueless staff who just all want to go home. Fair enough except that the three staff at the Starbucks down the road were still working hard and making coffee for customers and they also closed at 4pm.

Ordered 2 drinks which took nearly 10 minutes to appear. Customers after us received theirs first. The queue was to the door. Looks like they're too interested in taking orders rather than customer satisfaction. No clean tables. If Costa Didcot had any idea then they would supply somewhere for the customer to clear their tables. Such an appalling shop with no leadership. Starbucks from now on.

Pretty bad for a Costa. Dirty tables and chairs, very slow service, poor hygiene discipline.

Just poor service, empty in the cafe but refused to give me a mug? I paid £3.70 to drink out of a paper cup when I asked several times for a mug? Apparently they can’t be bothered to clear tables and so don’t give out mugs, I pointed out that this is a massive waste of plastic and most of the plastic cups won’t be recycled as they’re going in the landfill bin not recycling. But they weren’t having it? Why can’t you just pay for a drink and get it in a mug? Next time I’ll go to Starbucks or Boswell around the corner as they always give out mugs for drink in.

A really good experience, lovely staff and very friendly! Seating area is very well laid out and overall very clean…

Nice food and drink but too expensive since they dont do the usual 99p filter other Costas do

Service with a smile, quality drinks.. Would give a 5 but feel more staff needed especially to clean tables

I just don’t get why it takes so long to be served in any Costa you go in 🤷🏻‍♀️

Much improved from 3 weeks ago on a Saturday visit. All vacant tables cleared quickly and efficiently by a small young blonde girl I haven’t seen here before (maybe new staff) but nice to see things cleared away quickly, it makes the place more inviting on entry. Well done Costa 😁

I got a too good to go from this Costa a few weeks back, and it was really substantial with loads of stuff inside. The staff were friendly and helpful, and patient with me when I was struggling to get my phone to work. I'd definitely like to get another one again 😊

Friendly baristas and perfectly mixed beverages (one cold, one hot) and my fav passionfruit tart made our late afternoon drop-in the ideal start to the weekend.

Slow service and no outside seating area other than a couple of tables

It's fine. I wish I could collect their coffee grounds for my compost bin

Nice coffee shop in the Orchard Centre. Good, quick service. Nice atmosphere with plenty of windows. The only downside being that the frappes were not available.

That place is not just about coffee, it is about warm, nice atmosphere, with nice people behind the counter...

Nice Location in Didcots shopping Mall, staff quick and polite, plenty of room inside, toilets clean, the latte and lemon cake was great!!

Staff are trying their hardest but more staff required duration peak times. Queue/wait long enough to distract people coming in. One piece of cutlery was dirty. A stark contrast to the very good standard of the GWP branch.

Friendly staff but service so so so so so slow!!!

Had a coffee, sandwich plus cake. Just a quick snack whilst shopping. Food is reasonably priced.

This has to be the worst Costa I've visited. With only 4 or 5 tables clear the rest were flooded with dirty cups, plates and trays. Doesn't look like the staff were interested in tidying up after customers.

Love their coffee! Perfect customer service!

Slow service, dirty tables, dirty seats. Would not recommend the Didcot Costa.

Staff were absolutely delightful, really friendly and welcoming, and very accommodating and helpful when I managed to spill my full drink with either my bag or big baby bump. Fantastic service guys, good job!

My favourite ❤ coffee , at Didcot branch

The staff here are just lovely. So friendly and patient, even when rushed.

The staff are in no rush to serve at this shop, and lately they started closing store earlier than advertised hours. The store was closed at 4 last Saturday due to quote "we are short in staff".

What appeared to be untrained and inexperienced staff. Food average; all served in "takeaway" materials; no plates, no cups. After people left, tables were not cleared for a long time, and then were not cleaned, ready for the next customer.

Terrible wait in this coffee shop. Staff not aware of queue going out the door. No one hurried to do anything. Tables not cleared. No evidence of wipe down due to covid restrictions. I for one am fed up with this attitude: we'll staff our shops with untrained staff, pay them not a lot and customers can do one. Shame on you.

Some staff rushed off their feet. Some doing nothing. All very slow at whatever they are doing. Littered with empty cups. Toilet dirty with broken sanitary products bin.

Went in on a Sunday and ordered no problem. Sat down waiting for coffee which took over 10 minutes because the "trainee supervisor" (Kane) was talking to his friends over the counter stood at the coffee machine. While waiting he sent one of his members of staff round at 2:30 to let everyone know they are closing at 4 which is ridiculous that you get told they close in a hour and a half. Finally got mine and my Mum's coffee and then the trainee supervisor comes out and asks people to move towards the entrance as he wants to close down half the store (it has approx 20 tables). My Mum then refused and the trainee supervisor got in her face and was talking to her using names like my love and darling and waving his arms about. This made my Mum uncomfortable and she told him this. He then tried to kick us out. Amazes me that Costa prices are so high and over priced and yet when it comes to staff, they scrap the bottom of the barrel...

staff are always very friendly and coffee is always hot and well made, prices are quite high although this is true for all costa branches

Good service very clean would devnut Lee go there again

Coffee is a gift from God and it was amazingly served to make it even better, love my pride mug🏳️‍🌈

Lots of seating available, friendly staff.

Always love it here. Great coffee helpful staff. You can't get anything better

I can now happily add Costa Orchard Centre as a location who makes my favorite flat mocha to perfection! Reuben crafted my beverage and Beth and Mabel were friendly and efficient, even though I popped in at the end of their workday. Thank you three for brightening my Saturday!

Queue ridiculously long and slow service. Store is clearly understaffed. Then when we finally got our drinks, they were cold.

Your Orchard Centre branch in Didcot should be closed until you can staff if properly. Called in yesterday it was a disgrace filthy tables and floor take away cups only hand sanatiser at the door empty I will be using M&S cafe in the future

Generally good coffee with a great range. The decor is cosy and welcoming and the staff are friendly. One little point that keeps it from being a 5 star review is that the cappuccino can sometimes have an poor ratio of froth to espresso, so you end up with too much froth.

Standard Costa coffee experience

Food service and drinks are always very nice, just feels like you are in a goldfish bowl when you sit in...

Staff were very rude after getting the order wrong twice, trying to blame us (the customers) for their mistake. They need to be taught basic manners and customer service skills as they clearly have none.

Great range of hot drinks and food. Overpriced but that’s the company not this store. Staff are always friendly and do their best under intense pressure. Click ans Collect is great to beat the queue.

Staff very friendly. The shop very clean

Great place...excellent service....and a great place to stop and treat yourself to something hot

Always good service and a excellent product

The coffee are lovely Shame about the rude staff

Friendly staff, good selection of cakes.

Best coffee shop in town amazing staff always helpful and friendly 👌

Wonderful customer service. I had a problem with me order and the shift manager working on Sunday 14th March was very helpful. The Manager remade my order to satisfaction and gave me two complimentary Cakes for any inconvenience. I was very impressed with the outcome and wanted to say Thank You.

The staff here are brilliant. There is one lady in particular,I don't know her name but she is lovely. Always tells me about offers and is so friendly. I always have a latte in my cup she sold me along with other offers, I hope she reads this and knows who I am.

Had a tasty hot tuna cheese melt panini with crisps and a drink.

Friendly staff; considering takeaway restrictions, reasonable choice of food to buy.

Was very nice great that it opens so early perfect for when you wanted to get to the shops early to beat the rush! I had the spiced apple hot drink. Thoroughly recommend it. makes a nice change from the usual coffee. I dont really like the coffee in the cafe its not strong enough for me. Mum had a cup of tea. My niece had a black christmas coffee she said it was very nice. Felt very safe xxx only downside was the wobbly table!

Well run outlet, coping with these trying times.

It's a Costa - does what it says on the tin

Tasty delicious creamy Cappuccino. 👍😊