Costa Coffee in Havering

The size of the shop is on the small side which contributes the seating areas feeling quite compact and very close to the till. This causes you to feel like your in a rush and need to eat & drink quickly.

I just love all their services and management. They are very friendly, and the food is just delicious. I’m a big fan of Flat White coffee.

I would like to thank Yashi who I have found very efficient, competent and always has a smile on her face and the place is lovely to spend time

I did not receive cheese and tomato toastie

Yashi is great! Always polite and friendly.makes my day better for sure!

Needs upgrading. Appearance worn

I pop up every time I stop in Upminster 😊😊😊

I would like to thank Yashi the Store Manager for her service who I have found very efficient competent and always has a smile on her face.

Yashi is a most delightful barista and a welcoming person. My favourite time of day!

Yasmin was a very good employee and was very helpful and nice

Nice staff members, professional aswell, friendly. Nice and tidy area.

Yashi gave excellent customer service. Very warm and welcoming

New manager is super nice. Lovely place to visit for a coffee. Keep up the good work. Great team!

Great service! Very friendly! Yashi was lovely!

We left. It was really dirty in there and we weren't served even though there was no queue.

Staff are very friendly and are a credit to the brand. Prompt service also

Valentina , member of staff. Very friendly, efficient and always helpful Fab atmosphere, great coffee. Fab place to spend the winter afternoons

Lovely service manager is amazing and nice greets u yo the place I strongly agree coming here

Given wrong order and wouldn’t rectify their mistake

That coffe shop should open 6:30 but this morning. 6:50 still closed. And I desperate for my morning coffe.

Rebecca who served me today is one of the best baristas I’ve ever had at Costa she polite attentive and always smiling

The best thank you to Rebekah Bedford

Great customer support! Kainat Mushtaq is a super Barista. She provides a smile and a coffee first thing in the morning.

Always had lovely service in both stores in Upminster but today at 1pm the sandwiches were mostly gone, the millionaire short bread was all soft and warm so cooler needs to be looked into, no paper on the toilets and What happened to sofas? All the stuffing is coming out. Come on guys , with all the money you charge surely you can do better? Very disappointed We are in Costa for lunch or afternoon tea at least twice. Week but will have to look elsewhere until things imprive

Good prompt polite service from the staff. Products well made and as described. Store is clean and tidy with clear tables.

I visited Costa Upminster 1 this afternoon and had a disappointing experience. The young blonde-haired girl made my latte extremely frothy, resembling a cappuccino. This is the third time this has happened, indicating a need for retraining. I hope this issue can be addressed to ensure better consistency in the future.

Lovely service from Ieva today. Her coffee was perfect. Running around serving everyone as quickly and carefully as possible. Poor thing was on her own

Just dropped in for a drink and a snack.

Rachna is amazing, excellent customer service, friendly and very caring, the best service I have received from a Costa branch, thank you

Whenever I visit costa small shop in Upminster there is barista who is working on every Tuesday morning I think at 7 am.Her flat white coffee is so nice and she handles the elderly customers in a best way.really appreciate!!!!

It was one of the worst Costa I have ever been She made 2 late for us in 15 minutes it’s not professional and milk was burnt and terrible service

Wrong item! I asked for Belgium choc cookie and got full chocolate cookie

Kainat made our coffee this morning it was excellent and the temperature perfect. Took great care to make sure the cortado was presented in a manner with a leaf motif of quality and this was all done with a smile on her face

Excellent service from everyone who works so hard in this store.

Fast and friendly service from Hafiza!

Really poor service, came in at bang on 5.30, the woman near the counter started to take my order, then another woman came from out the back shouting that they are closed no drinks. It was literally 1 drink and dead on 5.30. Zero flexibility and appalling customer service, the staff in this branch are really awful.

Visited Upminster Station Road Costa yesterday and the staff are absolutely brilliant with the older customers. Spending time chatting to them, genuinely interested in them. Great Customer Service!

Quick & efficient on a cold morning !

Not happy with the service. My costa app didn't update at their scanning point. And unfortunately they r short staffed and always busy. I bought the drink and they kept the reciept.

I had an excellent service from both Shahbaz and Flori. They are so welcoming and friendly I ended purchasing more than I wanted and they even gave me tips for the future. I'm really happy with this type of service clearly and example for all of the other Coffee shops. Thank you again for this amazing service

2 missing items. Coffee spilling out of cups. All in all very disappointing

I just got served by Florinela and I honestly thought she’d mistaken me for somebody she knew she was so lovely! I’ve never had costumer service so good from anywhere. Went through the allergen menu with me and didn’t make me feel annoying for having an allergy. Lovely drink too. Give her a raise!!!!!

Welcoming staff with great atmosphere. Arizona is lovely and always delivers excellent service!!

Never have any stock, went in today after getting a notification on app the Black Forest a available from the 19th for members to be told no we don’t have it. Went in a few weeks back after getting notification for discount on food to be told I couldn’t have it! Once I got them to call a manager he told them how to put it through. It really shouldn’t be this difficult

Paid for 2 x Caramel !!! Latte & both had no !!! Caramel 😡

Arizona was really friendly. Will visit this costa again every time I am in the area. Felt like a local even on the first visit!

Amazing staff and amazing service

Hazafri was lovely and gave us our food and drink quickly.

Hafzia was lovely, gave us our food and drink properly

Very nice , proper good Costa . Would come again, barista was very nice and the drinks were excellent

Good atmosphere for coffee lovers and staff are nice and affordable pricing with good food.I enjoyed the Capachino I ordered at Idle Hands Coffee.

Hafiza was over helpful really friendly and made extraordinary nice drinks

I didn’t receive a straw with my drink and my 2 sandwich’s looked like they were forced into their sleeves

Always a great experience , the staff are attentive And always service with a smile

Excellent, and speedy take out service from Safeer 😊

Hafiza was extremely polite & friendly. Order was extremely quick. Very pleasant trip 😊

Lovely customer service, bosh environment to revise as well, Hafiza enlightened our day with a glowing smile and positive aura, deserves all of the blessings from Costa

Best coffee forever by hafiza I am happy for that. Good and peaceful atmosphere

Don't get me wrong, I have been to better coffee shops, but that doesn't mean this place is bad. The staff are friendly and the coffee is good.

Thanks to Hafiza end Noshaba for amazing coffee quick service and very friendly xxx

Very average and slow to get served at times as their priorities are Uber eats or Deliveroo orders.

lovely staff especially Arizona, always remembers our order and makes the best coffee ever! such a credit to this place

Hafiza was great, she looked after us so well

Hafiza served myself and my friend today. Service was great

Hafiza and Sandeep were lovely and helpful

Hafiza offered great customer service and very professional customer service .

Exceptional service! Great Flat White!

Staff were friendly, fast and helpful. Sandeep served us and he was a pleasure to deal with. Also they were continuously checking tables to make sure they were cleared and were polite when taking empty glasses away. Definitely would come back here. I only gave four stars rather than five because there’s hardly any vegan options but the service was a five.

Nice place, and up to 30 people can sit inside and around 8 outside the store. Customer service is very good. Peaceful place. Wheelchair access. Adjacent street parking is available, and there is also a private car park on the side street as well.

Peaceful and clean all the time. Coffee and cake was good. Quick service is impressive. Highly recommended

The best service, wonderful staf i had a flat white with a lovley flower patern on top which was delicious made by Irina , definitely I will came again.

good service lovely coffees from sandeep

Nice place Friendly staff Clean Fresh coffe Fresh food

Only had americano black coffee. Nice coffee. Good service.pleasant staff.

Quick friendly service. Very clean and nice atmosphere.

Lovely warm and friendly service

Stefi,Cristina and Valy lovely staff

Good helpful service today, tasty drinks too.

Nice visit. Welcoming staff and good coffee

Weldon hafiza and no Shaba for best latte and flat white. Best environment and service

Staff were very friendly and accommodating. I was able to work in a nice, calm environment with a coffee. Tried the new plant-based milk substitute too which was great.

Lovely place. Lovely staff. Nice spot to unwind and enjoy the atmosphere.

Great customer service, happy staff and friendly

Always smiley staff and friendly.

Great English breakfast tea and cake

Coffee and cake always lovely , staff very polite and always cheerful and smiling.

I always visit this cafe, either to drink in or to have a takeaway. The service is friendly and efficient. Irina is especially cheerful and welcoming but then all the staff are - even when they are under pressure to fulfil online orders, too. With a lot of competition in the town nearby, this is still the best place to visit.

Sandeep made a very good coffee and very good service.

Really friendly lovely coffee house with a personal touch

Lovely staff and quick service. Very friendly.

Excellent customer service with a smile

Great service from the lovely staff!

Served by Ecaterina Radvan. Excellent service and food!

Great coffee. Friendly staff. Top marks

Irina was wonderful! Lovely Costa.

Really friendly service by Irina this morning. Great drink and really went the extra mile. Would return based on the service I received.

Great friendly service, and relaxing Sunday morning music.

Went to costa in Upminster and everyone was so friendly, Irene made the best coconut vanilla latte,

Amazing customer service and beautiful worker

Amazing customer service and beautiful food and drink