Costa Coffee in Lancaster

On an incredibly busy weekend (the Vintage by the Sea event and glorious weather) there were 2 young staff on; one was school age and both had only 2 months" experience they told us. The queue was long and continuous and they were really struggling. To cap matters off the lattes we had were pretty awful, worst I've had from Costa. Not the fault of the young staff but where was the duty manager who should have been there getting stuck in to support them? Wouldn't be surprised if they quit after that day if that's the level of support they get.

We had to wait for almost half an until being served! Each time with another excuse just because they are too cheap to have enough waiters and the ones that they have are too tired to actually go between the customers! The said coffee that they talk about is not worth the wait....

Great little place for a coffee and cake while looking over Morecambe bay. Friendly and helpful staff. Be aware this little place can get very busy

Visited Costa on the 02/05/2023, there was abit of que, there was four servers behind the counter. When I was asked for my order the man kept having having a conversation with his colleague & I had to repeat my order 3 times 😤 once placed my ordered, I waited & the only saving grace was syra who single handedly seemed to be only one who was working hard & ensuring ordered was made. If it wasnt for syra I would of requested a refund & left due to the lack of customer service.

All of the staff are LOVELY! Despite it being busy the girl who served me (I don’t remember her name tag but she has ginger hair) had a lovely smile on her face and was very polite. The point system is great and i’ll definitely be going back to get my free drink😋

Very friendly staff, place was clean and tables were cleaned immediately after customers left. Always look for a Costa just for the great coffee.

Went in for a coffee with my mum just as they were about to close but the 3 lovely guys Kalien, Chris & Gareth were so helpful & friendly. They let mum use the toilet before they closed we got a quick coffee (which was very nice too)! Thank you lads for being so accommodating considering you all just wanted to get home after a day's work. Much appreciated.

I like my coffee latte a certain strength etc and can rely every time on getting a latte that I can enjoy.

Everyone jam packed in and completely inadequate ventilation. Lack of table cleaning and general hygiene support. Really very poor and irresponsible approach to customer well-being

Very rude staff. They laugh at people and make them feel uncomfortable. That’s not what you want when you go out for a coffee. Don’t recommend

Let's make it absolutely clear....the front line staff at this Costa do a first class job....generally friendly, courteous and efficient. And the place itself is welcoming with comfortable seating. A good place to be. However, the opening time of 8am might in this day and age, the age of the coffee drinker, might seem a little late? Perhaps not, although most coffee shops carrying the Costa and Caffe Nero names, for example, throw their doors open much earlier. But 8am it is....on the dot! No matter how many people might be huddled together outside, come hail, rain or shine, it has to be 8am....not a second earlier! Presumably orders from above. And then when you finally cross the threshold you discover a senior management person occupying a table for four with a laptop, it can jar somewhat. But, having said that, well done to the staff in front of house...keep up the good work and thank you!

Tables both inside and out and although we sat outside they were proficient at keeping the tables clean.

Called for a take away and use the toilets. Considering the position of this Costa in a very busy tourist part of Morecombe the premises were very clean. There is seating both inside and out to the sea front.

Good social distancing and hand sanitising. The usual menu was offered and prepared quickly and there were tables both inside and outside to enjoy the lively weather. There are toilets available for those who require them and the staff are cleaning regularly

During the pandemic I have visited costa quite frequently on my walks, my drinks are always lovely and keep my going on my walks!

We ordered our coffee and food from Uber eats.We received a phone call form Costa and a lovely lady apologised saying that unfortunately they have none of the food in stock that we ordered. They then offered us other options. We just asked for a surpriseThe food was delivered only 10 minutes after the phone call. She wrote a cute message apologising yet again, and they gave us an extra panini and muffin. If this isn’t wonderful service, I don’t know what is!

While my flat mate and I never entered the store today, and got a delivery via Ubereats, this Costa branch has probably been one of the best places of customer service we’ve ever received. We placed our order via Ubereats, and after a few missed calls etc, we discovered that it had been a busy morning and the hot food items we had ordered were out of stock. We were offered a replacement of different types, or to get in contact with Ubereats themselves to sort out a refund. We just asked for a random mix off the hot food items they had in stock, and the women on the phone couldn’t have been more apologetic. Maybe ten fifteen minutes, our new order had been delivered. And aside a cute note on the bag again apologising for the issue, and wishing our food was good, we’d discovered they’d not only replaced our hot food with the ones in we’d changed, but actually given us an extra hot food product and an extra muffin, all free of charge. This has been a tough year for everyone, and especially after a very not normal Christmas, it has made the end of the year so much sweeter. Thank you to all the staff at Morecambe Costa, and good luck in the new year.

Not impressed by the standards at this branch of Costa. I encountered dirty tables, which just isn’t acceptable during this present pandemic. Also, why on earth was one of the toilet cubicles locked. There were young mothers changing their children’s nappies, so the queue was backing up. I managed to open the locked cubicle with a 20p piece (remember that tip) and there was a perfectly clean, functional toilet. Why make customers queue up to use the toilets ? It’s not good practice in terms of cross infection nor customer relations. My advice to Costa is to look after your customers as we pay your wages !

Great and interesting new flavours of orange hot chocolate. Spot on guys, strict COVID measures too I feel safe.

Decent customer service for Costa standards. Drinks all good, probably better places locally to get a coffee.

Standard costa coffee & I would never normally do a review for Costa but Gareth (on shift today) I do hope all is ok. Either cheer up or get some customer service training; was nothing but rude unfortunately. We all have off days but sadly working with the public means you have to try a tad bit harder.....

Was ordering food and the lady was in training she was very quiet , didn’t say anything when asking questions like she had a mute button, was very rude whilst we was speaking , definitely wouldn’t visit whilst she’s working , so so rude. Also my cake was touching another cake, what if I was allergic to chocolate?? all the chocolate flaking on my cake. Won’t be visiting again! But good prices for good food and drinks , slow and rude!

I normally really enjoy Costa but on the Wednesday when it was much cooler outside I went in for a coffee but the air conditioning made it colder inside than out and also made coffee cool down quickly.

Visited for a quick coffee during Morecambe carnival weekend, the queue was very long and took 20 minutes to get served. Better timetabling of staff would have been beneficial to the customers. Coffee was good, the cafe, including the toilets were clean. The outside area was ok but under the tables and benches need cleaning.

We regularly visit Costa 2 in Morecambe. The staff are friendly and welcoming. Mia is a delight and always polite and helpful. Highly recommended.

Wanted a decent coffee ☕ and toilet stop. Not disappointed, Earl Grey tea also very good 👍 love your biscotti

Lovely and clean, friendly staff, latte can be a warm drink sometimes so asked for it to be made hot, the staff did just that! Clean toilets, tables and floor! Would definitely call again.

Costa is my favourite Cafe. They have great coffee and cakes. Really nice place to go if you want to spent a good time with someone drinking delicious coffee.

Sometimes they need to remember, when being snappy, they are there to serve you coffee.. Don’t want to smile?? That’s fine.. Just no need to be rude.. It’s really not complicated..

We called in and used WUNTU codes to buy mango & passion fruit cooler drinks to take away. Nice refreshing drinks on a hot sunny day, but glad that we didn't pay the full price for them. Cafe looked nice inside and was obviously popular.

Same old costa, same lovely coffee and cake with great service. The only negative is the untidy and dirty toilets! Not great for the kids.....

It's a Costa. What else do you need to say? Same decor. Same menu. Consistent quality. Often very busy. Very popular. Good for a coffee but not intimate. Not the place to go for a date. Expensive especially the eats.

Visited this cafe with my son for a coffee and chocolate, granted it was later in the day but the staff serving looked done in and seemed incapable fo producing a smile. after getting our drinks we sat down and everywhere we sat had wobbly tables. The store was pretty grubby and sticky and you could hardly see out of the windows for the dirst and bird poo, seriosuly need to hire a cleaner for this place. NOT what I expect when visiting a Costa's.

Called at Costa spent £10.10 on 2 medium lattes, 1 Carrot and Walnut cake and 1 Lemon Drizzle cake. Coffees usual Costa quality. Carrot cake good, Lemon drizzle was dry and seemed stale. Expensive for what it was.

Visited Morecambe Costa store on my visit to day and this is average Costa store but the staff were friendly but the service was very slow. I went in here to get my lunch and the they was a bit of queue they were at least three members of staff behind the counter they should of been at least four. The person on the till was very slow which made it the queue behind me every longer and in front of me. The food was good and the coffee was average. The toilets in this store where clean and tidy in this store which is good.

expensive but great selection, made quickly and handmade cakes. cost a lot isnt a joke though, rob a bank first

A handy stopping off point on my walk from Arndale to Heysham being just off the coast road.Apart from that its the usual Costa

Visited Morecambe and needed a coffee and Costa was there and it wasn't busy. Lots of tables with empty cups and other items. Had to clear a table. After having drinks and something to eat my partner went to thr toilet, I said I would go after him. Well I dint even go. Had to use another establishments. What my partner told me about the toilets I can't put on here as it would be disgusting. We didn't report it as the cafe was busy on leaving and it wasn't appropriate what the content of the conversation would be. I am under the understanding that the toilets have a check list to tick once cleaned.?..

I came here with my mum. Tables are so close together we struggled to wheel a pram in. Had to clear trays off the table our selves to sit down. Once sat, the coffee machines were so noisy we could hardly hear each other. Other nearby cafes offer much more professional and personal service for half the price...go there instead.

Called in and got two large latters had a laugh about the fact that the large cups came with two handles but was a lovely cuppa

Recently called in for a coffee. The place was busy which is always a good sign. The staff were great, very friendly and efficient as always and the coffee was good.

Another visit to a Costa and again the lattes were only warm and needed to be much hotter. However it was a nice coffee break and good to get out of the cold.

I usually pop in when I visit my mum as I have to have my Acosta latte fix and it's a treat for mum as it's the only time she gets one!

Tables grubby place not too clean overpriced staff slow choice a bit picked through coffee hot drinks as you would expect anywhere

Got here for 7am on a Saturday morning for breakfast, the young lady serving had been there since 5.30am setting up yet she still greater us and every other customer that came in whilst I was there with a big friendly smile and a nice level of chat with each encounter, not what you would normally expect from a lone worker so early, a credit to the shop.

The hot Chocolate was one of the best I've had so far but the price was a bit unfair but it is worth it in the end.

The drinks were very expensive, and the queue for the ONE toilet facility for all was very annoying and somewhat embarrassing (having to pass the long queue on exit).

The size of the seating area is a bit too small if you have wheelchairs or push chairs or a large family... other than that its your general good service, good coffee and snacks.

The hot chocolate here is very tasty so is the coffee I would recommend it to people who like a nice hot drink in the morning when they are cycling

Staff were very friendly.It is in the centre and it has seaview. Most of the places were shut as we went on Sunday morning but Costa is open with excellent service.

all ways good to go in to costa nice friendly staff lots of different drinks hot and cold out side facing the sea and little out side play area for the children costa a bit expensive for drinks especially if you have children

Another excellent visit for coffee and cake. I've never failed to be impressed, staff are very good, coffee is good and cakes are nice.

Our usual spot by the window was redundant as every one was completed steamed up. Nonetheless our coffees were hot and tasty enjoyed in this clean and cheerful cafe.

Visited with 2 friends, reasonably quick service, only one serving when we arrived but further staff came as more people came in. Tables are a bit too close together but as space is limited it's understandable, just a shame they weren't in larger premises

Always good coffee here. Sometimes you have to wait a while as it get really busy. The hot sandwiches differ sometimes good and other times not cooked enough. Regulars so will keep going.

Me and my partner come here 3 times a week when we drop our little boy at nursery we call it our coffee and panini date lol we usually have a large mocha flake each and a toasted panini which is always excellent quality.

Just your typical costa coffee cafe, they are all uniform in what they sell and the service so don't really have anything to comment, however, as it is on the prom you can get a lovely view across the bay. x

Latte was good flat white was average. A couple of smoothies for the kids. xUsual decent standard for Costa. The inside was clean. Great location

Located just across from Morecambe Bay you can sit and enjoy your coffee while looking over the sea to the Lake District. The staff are very friendly and helpful with any food allergies or dietary preferences. Good coffee with good views. Perfect.

well its a great coffee house,love the large mugs,often stop in when walking my mastiff,sit outside and watch the world go by,food looks decent but somewhat overpriced,but damn good coffee.

Entered late afternoon when only one other person present. Coffee was ok but nothing special. Staff a little disinterested and lacklustre, resulting in slow service.

Coffee great...service slow, was a busy lunchtime obviously training someone perhaps that could have been done at a quieter time, the thing that irked me the most was no apologies for the wait. 15 minutes for a takeaway mocha...

First time in Morecambe and pleased to find a Costa for a coffee.