Costa Coffee in West Dorset

Me and my family had some Christmas special hot chocoates and they were delicious! Really good customer service from the people behind the till. Here is a picture of of me and my partners

This Costa, opposite the Dorchester Sth station, is one of the best, and best positioned, I have been in, worldwide. There are those which are less than perfect !

This is usually my favourite go to for my morning coffee l go in EVERY DAY the staff usually have my order placed before I ask. I placed an order online only to find the shop closed as no staff i had been charged for the order. I went in the next day but the costa app gives no proof of order. I was made to feel like a liar, told the order never came through on their system despite being charged. I love my coffee and usually love the staff at Cooper Street but I don't think I'll be going back. Very disappointed.

Great Costa, clean, tidy and friendly staff.

OK Costa but don't expect to have a relaxing drink as the main batista is so loud. Even his talking voice is grating and there's nowhere to hide as he bellows constantly. Sorry but spoilt my morning coffee.

Understaffed so slow service..such a shame as one of the better costas

There’s a male member of staff who thinks he’s some sort of comedian and wants the whole store to hear him giving a running commentary. Unfortunately he’s not that smart and ends up screwing up drinks orders. If he calmed down and concentrated on his job he might be useful.

I had the most amazing white chocolate and strawberry hot milkshake ever!!! Because I really love the strawberry flavor, the amazing kick in it, the server was quite kind, friendly, and very supportive.

Excellent experience , I love Costa coffee.

Really nice spot, warm welcome and great service.

At around 8 am on 15 Feb I visited Costa Dorchester Brewery square. There was a long queue and the barista was working very hard to serve everyone.He was the only staff member there as he told me that a colleague had phoned in sick. He was cheerful and friendly and apologetic for the wait but he worked so hard and incredibly fast and efficiently to get us served . I'd like to say a big thank you to him and hope you give him the feedback( and a bonus!) . Sorry I didn't ask his name.

Not impressed today. 3 members of staff behind the full and took them over 5 minutes to even acknowledge I was there Then when I said to one of them "you should acknowledge customers even if you are busy" never even got an apology. There are 3 customers sat down and 6 tables need clearing. I darent tell them my coffee is only like warm

Such lovely staff. They were super kind to my little brothers who have ASD, and ran down the road after us when I forgot my hat. Thank you!!!

Really friendly staff willing to go extra mile

The barista did a fantastic job making our order in a rush as my train arrived! Didn't catch her name - blonde lady who I think is the store manager

Order taken quite quick but quite slow to get coffees ready. Other server wasn't helping and could have been

We come here semi-regularly, and was recently served by a barista by the name of Nathan and they are quite literal ray of sunshine and put me in a lovely mood. It's close to dorchester south so always pop in for a drink and snack before our train. Highly recommend

Always great service, coffee and facilities! Thank you.

Queues are either too long or service is super slow. Today they didn't have the drink I was after, in a heatwave with a one year old. A sign saying sold out would have been appreciated to avoid a long disappointing wait.

only had pint in garden as they hadnt checked msg for a table booking. walked to Antelope inn instead.

Always a queue but it moves quite quickly, very pleasant place

Early Sunday morning and the service is very good, the staff are excellent, especially the young lady who made my black Americano coffee ☕️ thank you

Got no vanilla in the vanilla latte, also got no mango balls in the mango bubble frappe. Not worth £8

Costa is normally my go-to for a high street coffee as it's predictable and familiar to me. This particular one has the normal high standard of food. No fault to the staff, but often slow as can be busy, as it's by the train station. Not one I would sit in either, but often get takeaway to and from town if waking past

Nice coffee, quick and pleasant service

Two lovely friendly smiley ladies served Made me a beautiful pokey tasty coffee Great service and price Shop was clean an nothing to complain about Happy customer Will visit again for sure

As usual a lovely coffee in a relaxed atmosphere.

For a sit down Costa, it was a shocking experience. Tolets out of order. Seats are packed away. Staff were not the polightest! Coffee ☕️ was not good, and hot sandwiches were below par! Worse Costa I have ever been to in the UK!

The train was delayed by 40 minutes so went in this Costa by Dorchester South station for a coffee but couldn't sit down as the chairs & tables were blocked off and the man at the counter said cant sit in this time of day, was only 3:45pm so Costa lost a sale as staff getting ready to go home long before the Costa coffee store shut, can't rely on Costa to be open in Dorchester, coffee Nero in Dorchester don't pack their chairs & tables away untill they shut, brewery square Costa very poorly run

Quite busy,an extra member of staff required?

Might be helpful if the hours on the website were accurate. Actually opens 45 minutes later than advertised, you would think they would want to make the most of the commuter trade as it's directly next to the train station.

Only 2 staff mid morning and they were fairly slow (pleasant though). The gingerbread latte came, with no gingerbread syrup, so was just a latte with cream ontop didn't taste very nice. Would have returned but queues were too big. My friend had a bacon roll but the bacon dropped out before being put on the grill and it was just dumped back in. Not very appealing. For the cost it was disappointing. On a brighter note the cake selection looked amazing and it was clean.

The poor staff here get my 5 stars. Only three of them trying to fulfill all shop customers orders yet Costa has installed one of those awful internet tickers for people too damn lazy to get off their backsides to get a coffee. The poor staff have to deal with a busy site next to a train station versus waiting delivery couriers vs keeping the place clean. Come on Costa - the shop customer MUST take priority and fulfillment for lazy internet users must be seperate. You will drive your staff into the wall as they get negativity from shop customers when trying to fulfill web orders. I was next in line to place my order yet the poor barista had to prepare FOUR iced frappes for a web order. Not good if you are due to catch a train. Costa - you need to sort this.

Fantastic Staff when it was short of staff

Haven't been here for a couple of years. Service has really gone down. They close at 3pm and low staff. Rubbish was over every table so nowhere to sit down. Not staff fault. Management need to invest more into it.

I'm not a massive Costa fan as there coffer is bland. However, as I don't know Dorchester too well and I was about to go on a long train journey, i went in. The guy making the coffee couldn't be any lazier if he tried. He just lent against the furniture and was slow. The young colleague said 'you're so slow, you're like a snail'. He hadn't made a latte right and it tasted horrid; undrinkable Honestly, go elsewhere and support a local business. This place has issues.

I live right next to this Costa and they seem to shut early most days. Its Sunday and the closing time is 4pm, have just gone down to them to find they have just shut and locked the doors on a few people to start cleaning up at 3:20! Happens during the week alot also

It was ok, but not as good as Costa usually is. The staff weren’t really interested and the toilet was really gross. However being a Costa out drinks were still exactly the same as every other Costa, which is what we really went for.

The worst costa coffee I had gone too. DONT GO. My order was wrong and so was my family member as well. And the toilets are terrible. Go else where for a drink. Never been to a worst costa in my life

Great branch made exceptional by Barista Jack. So helpful about gluten free options.

Possibly the worst coffee shop I've ever been in. Gave it a second chance today after a terrible first experience but it was appalling again. Stale food served by clueless staff, bucket sized cups of weak coffee, zero customer service skills. Simply awful.

Friendly staff, great hot chocolate.

Comfortable surroundings, fast efficient service with friendly staff. Very convenient location in Brewery Square opposite the Dorchester South railway station

Very handy sunny cafe for the station, Premier Inn and Brewery Square and open nice and early.

Es justo detrás de costa café. Cerca hay restaurantes. Es un área pequeña pero con buenos comercios también.

Very short staffed for the amount of people wanting to be served

It's a nice Costa well run Nice staff Clean cosy

Excellent coffee. I was served by a very smiley and helpful member of staff. Coffee was excellent as always. Shop was very clean and bright. Toilet was spotless.

Amazing place! Amazing customer service, especially Scarlet who always puts a smile on my face

Great coffee along with nice seating areas and great service:)

Staff are very friendly and doing there best untill the full opening hours go back to normal over the next couple of weeks . Very prompt and efficient service . We'll done team copper Street.

Usual Costa. Friendly people and good location.

Please can you sort out your opening times? On multiple times I have arrived for coffee and something to eat, to find not open at time expected. Opening times online show 6.30, but arrived to find it is 8 oclock!!!! Please sort it out.

Really nice staff but the new opening hours are laughable. 8am opening when most people at that time of the morning are getting on a 7.07 or 8.07 train is just crazy. The franchisee must be losing a ton of money from commuter custom, too. Sort it out!

It's got all the Costa branded stuff and handy for the station, however no dogs allowed inside

Useless opening hours here, what coffee shop closes at 17.00 ?? Very annoying if your catching a train opposite and no coffee. Costa used to be better than the rest but now it seems to be the opposite :-((((

Could have been cleaner, difficult to move around because of furniture layout, and prices just ridiculous for what you get.

Friendly goog hot choc, great stopping point whilst waiting for a train

Lukewarm chai latte... scalding hot-chocolate, no toppings, slow service and no consistency

Had a lovely sausage sandwich and latte, lovely little Costa

Great coffee. Handy for the station

Gear place, easy to park for coffee near the station

Good caffeine free coffee and the chocolate sparkles cake was yummy .

Would have been more than 3stars if the toilets had been clean and the staff more professional.

Well, its a Costa. If you've not been here before then, its pretty much the same as all other Costas. Good coffee ☕

after ordering clearly to the female barista she then proceeded to not once but twice make me a drink with regular milk as a pose to soya milk, after explaining i had a severe lactose intolerance. she then was unfriendly and was quite rude towards me. i don’t usually write a bad review but felt in this case that my safety was at risk and that it was extremely rude. she also got my friends order wrong, and failed to make my drink decaf also.

Great coffee, bit pricey but you come to expect that with Costa. Staff friendly and surroundings comfortable

Coffee was good, no gluten free food though, no mask wearing by customers while I was in there. I wore mine though.

It was ok but the staff are a bit slow .

It's a Costa, unfortunately no gluten free sandwiches

Surly staff. The coffee was slow to arrive and mostly cold.

Clean tidy and good service, only gripe is that a I individual should not be allowed to sit at a 4 person table, stops others

Needed good coffee, got great coffee. Staff were polite and knowledgeable.

Have been going to this costa for a long time but unfortunately the standard of the coffee has plummeted, today I had a flat white which was more like a cup of milk!!!! these coffee shops are only as good as the staff that make the coffee, unfortunately time and time again it’s poor get a grip Costa

Most excellent staff and atmosphere

Usually a good coffee and swift service

Excellent food, drinks and service.

Good coffee but have to take a few stars off for the guy that gave us the coffee Rory as he smacked the cups down rudely and went "there you go" and just turned his back on us. No explanation of what drinks were given or polite thank you/good bye.

I always enjoy a ruby hot chocolate minus cream etc.!

I absolutely love this place, the staff are amazingly kind and welcoming, it's so nice to be here

Closing time but just nipped in before barista shut down. It's your classic Costa, steam steam gurgle gurgle whoosh chocolate on top? Yes please. Type of place. Inadvertently top a circuitous route to find it from the carpark over the main road..... Go right NOT left passed the cinema..... Save yourself the walk, and get a Danish as a reward for not hiking the Dorchester trail to get to it. Funny manager and support crew, oh nice coffee as always.

Staff uncooperative and arrogant

Really friendly staff good coffee.

Nice outside seating and decent coffee

Nice clean tidy covid 19 compliant but golly gosh they are so very very slow

Coffee was bitter, so left half, sorry. Also did not find waste bin outside to put rubbish.

The staff were very friendly but my cooler wasn't really blended much to the point where it was just chunks of ice with the syrup. It wasn't busy so its a little sad but not the end of the world.

Friendly staff, great coffee ☕😁👍🏻

Quick friendly service , even with lunchtime queues

Very convenient & good quick service

Its not the staff at fault, its costa doing . I have lacto free milk . They have stopped doing it . I am sure they will lose business. Me as one

We only had a drink but the 3 young staff members were lovely . Very good service and they knew a lot of the customers names so personal touch too.

Don't like coffee so I had a hot chocolate. It was OK but the staff was very helpful

Had a lovely coffee sat out in the sun

Great food and coffee, & not too busy. Very Covid-19 procedures

Ideal location from and to Dorchester South Train Station being approx 100 yards away from Station Exit. As with most Costa Coffee Shops the Drinks were Refreshing, and as you would expect.

Okay. Rather slow and fraught service

I’d forgotten about the Government subsidy so was delighted to pay £2.36 for 2(!) flat whites on a Monday morning. It end next Monday. Enjoy while you can. Great coffee here lovingly prepared

Rather rude member of staff upon entering. We did apologise for using the wrong entrance, but your signage needs to be clearer. Other staff were much more friendly.

Change of opening times 8am open