Costa Coffee in New Forest

Staff are very rude and aggressive and always frustrated with the customer. A definite lack of customer service, everything is too much trouble. If you request anything they ignore you. It's always the same old faces that behave that way and no one at Head Office is aware so they get away with it. When you have bad service there take the time to write in if you're taking the time to write a review and perhaps they will train staff how to be polite.

Love this place. A great community hub. But lacking staff to provide quality service. The staff there are good and efficient and do their best during busy periods

Friendly staff but felt very cramped and enclosed. Extremely noisy, sound seemed to echo

Nice Costa in a quaint high street.

I've been a customer of Costa Hythe since it first opened and I'm pleased to say that whenever I see Ellen is working I'm always happy. She is friendly yet efficient. She has been there from the start and is a real asset to the place.

Only 2 members of staff and they were absolute stars. Very busy Saturday, customer constantly queuing. You should be very proud of yourselves

Decent facilities and is extremely popular. Occupies two retail spaces, which isn't obvious from the outside, so normally there's enough room. Good quality coffee, and the staff members are very friendly and attentive. It gets busy so the tables are often in need of a clear when it gets busy. Pied a Terre area outside, especially for when the weather is more clement.

The staff here are great. It is just unfortunate that Costa has become too expensive for food. I wouldn't mind paying this price if the food was made that morning on site, but it is mass produced and packaged in plastic wrapping.

Friendly staff, professional and willing to assist

This is a great coffee shop and has been our regular place for a few years.

It was a cold november day and I foolishly thought pampering my wife and myself with a festive Black Forest + cream hot chocolate so went into this place and order it with plant based ‘oat’ milk. What I got its two paper cup. I asked about the cream suspecting its not there. Oh I was right no cream in it, after ask cream, the quite moody barista girl simple solution was drain out some hot chocolate from the cups and put some cream in it and closed the lid. Nice. No spoon, no napkins nothing. I had to ask two spoons as well. Even the hot chocolate was watery and doesn’t taste like the Black Forest, also doubted its oat milk based so I didn’t drink it, let the flies have it. £8.90 well spent, thank you Costa. My advice avoid this place.

I popped into Costa in Hythe today to grab a hot chocolate. When I went in, there were 2 other customers just receiving their takeaway drinks. No other customers seated that I could see. 1 staff member making drinks. Another staff member (who I assumed was the more senior) walking around. She walked up to the counter in front of me, didn't acknowledge me. Looked at the order for an uber collection that was due in 8 minutes. This sent her into a spiral. I spent about 3 or 4 minutes watching this spiral and listening to the venting. Two more customers joined the queue behind me. Still no acknowledgement from either staff member of the actual physical customers stood in their store. I gave up and walked out. The filthy look I received, through the window as I walked away, from the senior member of staff was the only acknowledgement of my visit that I received!

Always nice in this branch. The staff work hard to give great service and keep the place clean.

Wow . This place has gone downhill since my last visit. Not a happy atmosphere today

I was in this town watching the boats when suddenly I needed a coffee. I chose Costa as I know what to expect, a decent coffee at a decent price. This cafe has two entrances so it's important to know which one to use, the left hand side as you look at the shop. Tge coffee I drank was of a good quality however there was a lack of sophistication so I can only give 4 stars. This should not put people off, still very good indeed. Today I chose no cake as I wish to save money and reduce weight too, so i opt skimmed milk.

Cosy little coffee shop happy friendly atmosphere very polite well trained staff

Disappointed to have used the Too Good To Go app 24hrs ago, prepaying for food at Costa Coffee Hythe, then driving, parking and walking here today, to find they decided to cancel my prepaid order an hour ago. So, no food available. Nothing else even offered as a gesture of goodwill. Added edit: To add insult to injury, I was pretty surprised to be standing outside Mamma Mia's half an hour later to see the same 2 staff members waltz past me with their own Costa bag of goodies. It looked like they did have my order available after all, but made an executive decision to keep it for themselves instead. Not a good look...

Staff were friendly and service was quick even though it was busy. It’s also dog friendly and there was a lovely Bernese dog in there today.

The barista was hilarious and spoke to everyone exactly the same will definitely go back

I'm not really into costa, I find it quite expensive.

I've never known such miserable welcome in a Costa. Not an ounce of welcome, a smile wouldn't have killed anyone.

Drinks prepared in good time. You know what standard to expect. However, a lot of empty tables had cups, plates left on them.

Very busy quiclk pleasant staff. Tables needed clearing.

friendly and helpful staff fresh coffee clean shop would recommend a visit

Staff don't seem happy at all. Not welcoming. Go in to get a drink and they have no ice! No ice! So they can't make any cold drinks! Was absolutely gutted to travel there and couldnt get a strawberry and cream drink

Nice seating area but serve was very slow when we visited and had to wait a long time.

I'm sorry to say that the customer service was absolutely shocking, I could understand if the place was packed to the rafters with customers but there was only two people in the line including myself. The chap in front got served and then the barristers decided to have a chat amongst themselves, not even acknowledging my presence. I was gobsmacked at the lack of customer service.

Love there hot chocolate special when they Do the ones at Christmas time

Great coffee and tea as always. Staff pleasant. The building could do with a bit of spring clean. Our visit was somewhat spoilt by a small group of people at an adjacent table who wanted to share, at some volume and intensity, their particular viewpoint on an ongoing international military and humanitarian crisis without any due regard for the nationality or sensitivity. But there again we are lucky to live in a democracy.

Nice open layout and always great coffee.

Always a lovely place to stop for a catch up. Normally quiet. Sometimes noisy with kids running around.

Delightful place. Always make a great coffee.

The coffee is never consistent... Watery lattes, hardly any froth on cappuccinos and Luke warm. The majority of the staff are nice and helpful but think some need an injection of enthusiasm! And perhaps a refresher on what the coffee is meant to look like.

I was buying hot drink and food for homeless person staff were very rude talk to each other not pay customer good service not happy will not return in further .

Love it here, wouldn't go anywhere else local for a flat white or festive latte

Nice cafe and always busy, spent longer queued that sat enjoying our cake and drinks. Staff are always friendly and professional, especially when they restart a drink on the order because they got it wrong. Took a couple of attempts for me to point it out as she was making it and question again when put on the tray for her to react. Finally she read the receipt and didn't make too much of a song and dance about it. I just felt a bit bad about the growing queue but they were all made aware that it was my rejected drink causing the delay. Didn't have to stay long, drinks weren't at any temperature that could cause a scald so we could wash down the rather nice cake easily and get on our way.

Busy, hit and miss on the service

Always great people and the best coffee. I visit Hythe from the USA twice a year and my first stop when I arrive is always Costa

Nice and friendly staff it is very popular in Hythe

Coffee tasted like Costa unlike services on m1 at Trowell. Service good.

Slow service but otherwise usual Costa

Great coffee but long wait to make it

Well run outlet. Nice Flat White

Hoy en dìa es tan difìcil encontrar un lugar que es sofisticado y no es caro pero hoy lo hice. Costa Coffee . Estupendo.

In respect of my thirst and hunger I went here and drank a nice coffee and I ate a nice piece of cake. It was good.

My favourite pitstop for a coffee

Visited Hythe this morning was in a small que social distancing a lady and 2 young men in their 20s were in front but the 2 young men were clearly together chatting and stood side by side and near the lady this was whilst they were paying them the Costa employee whose name tag said Nathan shouted at Tom of his voice are you together referring to lady and 2 teenagers they said no he then shouted social distancing there a pandemic which is fair enough but not to shout loudly then shouted for crist sake he was referring to all in que but the lads were ones not social distancing but he clearly didn’t want to direct it at them but to the other customers including myself who were in fact on your markers doing social distancing one customer said if that’s how u speak to your customers I’m off that employee Nathan I have heard him shout before a customers not a good representative for Costa I will not be visiting Hythe shop again

Good service. Satety measures in place! Enjoyed my cuppucino!

Still only takeaway at this moment but it's like my local. When I walk in I hear , usual Pete ?. Nice to be a person not just a customer.

Our cappuccinos this morning weren’t up to your usual standard. Tasted a bit odd - maybe the milk got too hot or something? We had our first coffees from you for a long time a couple of weeks ago and they were excellent, so not what we expected today.

Staff are always super friendly and make a mean cup of coffee. Pretty sure this is one of the best Costas I've been to based on the staff. Costa coffee it self is pretty much the same everywhere but service is special here.

Love the festive hot chocolates!!

Very disappointing trip to Costa coffee today. We travelled to Hythe as they had 30% off the mobile orders using the app. Went into store and their system was down so you couldn't collect/use points, or get 30% off due to black Friday deal. The staff member working there got very defensive when asked whether they could still apply a discount or recommend how we could contact coffee about this. Poor experience and will not be returning to this branch.

Appreciate its busy but staff aren't always helpful

Very friendly, quick service. Food and drink amazing 👌

I use quite a few different Costa's and although I think they are all good this one is the best. The staff are very helpful, efficient and always appear cheerful (looking as if they enjoy working there).

Loved the coffee and the service was good too.

Was in and out quickly social distancing observed and hand sanitizer on tap :)

Ok ,over priced as most coffee shops these days but you know what you're getting.COATA shops seem to lack cleanliness these days and that's before the virus issues.

Not keen on the coffee but their tea and toast is very good. (That's the Hythe branch).

Costa coffee as you would expect always busy - great bacon rolls

Much like any other Costa, surprise surprise. Drinks were fine, muffins not dry, pleasant atmosphere. Efficient service. A smile, a smile, a fifth star for a smile. Alas, I could not gain a smile, even with an awkward attempt at humour.

Tried again for a coffee break while shopping but gave up due to slow service, added to which tried to find a table not covered in dirty china and failed. The places looks generally grubby

I visited this Costa yesterday and while I am aware it was only an hour until closing I thought the staff were very unprofessional. My drink was not made fresh but poured from a jug already made on the side and they then went on to spend a solid 45mins-1hr complaining about how they should be getting promoted and that the person responsible was not doing anything about it. While I appreciate their disgruntled, this is not something a customer should be hearing! Very rude attitude towards management and generally inappropriate conversations to have in front of customers. Certainly made me as a customer uncomfortable.

It is convenient for friends and famil to meet clean friendly welcome place.

A menudo en Hythe para ir de compras y por supuesto no puedes comprar sin un taza de cafè. Asì que recomendo que visitar Costa Coffee donde puedes pedir cafè excelentè con pastel delicioso. Este tienda es muy sofisticado y sobre todo no es caro. El menù es muy grande ahora y tiene muchos ideas y sugerencias interesantes. Recomiendo sin reservas.

Very poor food hygiene from two students serving the coffee. Real shame they got rid of the VeriFone card reader as the worldpay machine looks ugly and old!

Cuando estas en este barrio entonces recomendo visitar esta lugar porque es muy bueno. Por so no fuera bastante puedes comprar otra cosas. De Que otra maneras puedes pasar tiempo asi. Cafè fabuloso y azucar libre.

It was very busy but the staff worked very hard to keep everything ticking over

Staff can be temperamental but overall they're fairly friendly.

Friendly staff, line goes quickly, new, brighter layout. Lots of space inside.

Service slow - not busy. At least 4 tables needed wiping/cleaning but staff chatting and looking at phones. Toilet had no toilet paper so I used disabled toilet. It had not been cleaned that day. I won't be having a coffee here again as my last experience was poor. I thought it may have been an off day last visit but obviously this branch is quite sloppily run.

Mientras esperando por a mis a amigos decidi visitar Costa Coffee y tome un caffe latte, delicioso y calor. Ahora esta lugar es muy sofisticado y moderna y por supuesto no es caro. Creo que deberias visitar por un experencia magia.

Great coffee and friendly service

Recently refurbished. Always good coffee and great for people watching if you get a window seat.

Usual Costa products and seating. Looks bigger on the inside than it does on the outside. Step access from street but there is a ramp available for wheelchair. Opens on Sundays when other cafés in Hythe are closed. Good toilet for disabled.

Drinks were good, unnatended flies in food cabinet though

Disorganised staff, stale cookie, messy toilets.

Muy buen Lugar. El cafe es primero classe. Creo que este es mejor. Pastel muy bien en survicio amable. Tambien limpio.

Open 7 days a week with a good selection of coffee drinks, toasties and other snacks.

Friendly staff who aim to please,seem to enjoy their jobs and are happy to be there.Usual choices,know what you are getting.

It is friendly and the coffee is excellent.

Standards seem to be dropping.lack lustre staff.

Friendly local Costa. Prefer independent cafes

Can not make almond latte, was there in 05/05

Love that it has alternative milk

As always long queue, slow service but good coffee & obliging staff.

A fine hot delicious luncheon for 2 consisting of flat white coffee toasted cheese and ham sandwiches low fat crisps and a piece of cake. Fantastic value st under twelve quid. Staff also worthy of note including manager.

Friendly staff,lovely coffee and cake too!

Good waiting line, good service, good value and I had something to drink for the train/ferry journey back to Southampton.

Always a great place to get your coffee fix ☕no matter what the weather 👍

Great place, lovely staff who bend over backwards to help (especially the girl with long pink/purple hair). I would recommend this place!

Coffee is delivered efficiently, staff are friendly and shop is set in a pleasant location.

Typical Costa. You know what you are getting.

A Costa coffee house, on Hythe high Street. Located opposite Waitrose Pleasant seating inside Friendly staff Good coffee Good atmosphere Easy parking

Good service, always busy but clean.

Fantastic Staff, Great Atmosphere, Always a Pleasure to sit and relax ,watching the world go by.... 😊

How times change. This coffee house was a mens tailors for 70 years, and then the recession came. A very smart and clean establishment which always appears busy and yet always room to sit. Coffee good and I recommend the raspberry and white chocolate muffin. One slight moan. For my sins I smoke and there outside tables to use but not for smoking. Signs on tables no smoking so I suppose that will please some. Staff are very friendly and quick to serve. Well worth a stop if your in Hythe.

Very friendly staff great coffee

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