Costa Coffee in North Hertfordshire

We were in Teco getting food for an elderly dementia relative when we went upstairs to costa for a coffee when There was a middle aged lady behind the counter who was on her 8th day of an 8 day shift, she didn't even look up at us and when we asked her to pick a credit card to pay for the bill she became quite rude telling us to just pick a card as she didn't have time to play sill games as she was trying to get the que down. There was only one person behind us in the que, and we were only trying to pay. Definitely think that no matter what's going on for you, maybe pause and think about how easy it is to be polite and have manners !

Avoid this coffee shop, unless that is you want to end up as miserable as the staff who serve you! The woman who served us today was as miserable as sin, a smile would have been far too much trouble - in fact she never even made eye contact with us! She obviously didn’t want to be there and made it very obvious, she didn’t want to engage, only said she had a queue….there was one customer behind us! The customer service in this joint needs a review! Shame on you Costa!!

Really fancied a coffee after a long drive but was not able to as the coffee machine was out of action All staff were extremely apologetic, I felt sorry for them as they had a lot of unhappy customers, Costa should be dealing with issues and those staff need more recognition.

The male Barista was extremely rude! Absolutely no need for his comment at all and clearly needs more training on his customer service skills

Arrived at 14:30 to find it shut. This is not unusual as it frequently shuts early. I have never known it open at 17:00 although it may well do. Cannot rely on the cafe being open after shopping. Do not make popping in a part of your plans.

I visited here on 17thof march we received the best service from Demi. Kind genuine and personable, Great atmosphere in the shop and service was very quick with the best made coffee I have ever had in a costa. Staff in this store are a credit to your company. I will definitely be returning. Thank you

Always service great coffee I either go to the high street or Tesco. Great customer service in both store

This is a Tesco, good place to meet for coffee. Snacks and meals available all day. Large supermarket.

We went here having had a quick shop. We ordered a latte and a soy milk latte...it was fab that we could order a soy milk latte (no extra money) without being penalised financially having Soy. The only problem I can say was that there were a lot remnants of coffee grains on the other latte. However all in all it is a good clean relaxing place after shopping.

Plenty of seating, but couldn't sell half the cakes because it was on show for the next day. Could be cleaner.

I dunno, there's something about the machine setup maybe (and possibly the charming and beguiling staff), but the coffee out of this place is the best I've tasted. I usually have a small black americano, unsweetened, undoctored. It turns out great each time! Too bad the place sits atop Tescos though, up some very steep stairs. There is an elevator however, and the locaion is convenient if you're out to do the shopping I guess. Kudos to the staff.

The staff here are very friendly and the costa is one of the better Costa establishments within a Tesco that I have visited.

Until fairly recently my work was as a Chauffeur, having completed my morning's jobs I would normally arrange to meet other Chauffeurs from my company in our "Office", at least that way our Boss would know where we all were ! Alas all good things come to an end and I retired. However I do still make visits to the Costa Coffee site in the Tesco Extra and keep up my acquaintanceship's with the staff, such as Sarah, Vickie and Stewart the Manager. Keep up the great work everyone, see you soon

I guess to visit on a weekend gives substandard quality. The coffee is weak and lacks the taste. If you pay£ 5.00 you would expect a brilliant coffee but unfortunately it falls short of taste. Barrista is a fancy name but they should get better training how to produce a good coffee. Iam happy to spend a day there and teach them how it's done Also it could be cleaner

Had another coffee here the other day, should give up trying the muffins. They always taste stale, usually leave most of the cake. The coffee i probably the best around, but food seems to miss out. always seems stale to me. Usually friendly service here which is nice to see.

Still lets you down with the pastries, I cannot think the last time I had a fresh pastry here. It is a shame because they do good coffee. Plenty of seating upstairs in the Tesco also no problem with parking, friendly staff.

Visited on Saturday staff really nice although coffee was stronger than expected for a mocha. Although a guy was clearing the odd table of cups the surrounding floor areas and rubbish, crumbs on the seats really were filthy. Never been this bad before. Appalling

This has its good and bad days, some days you go here and the tables are sticky and dirty other days they are clean. I would imagine this is down to who is on shift. The coffee is not bad here, but sometimes the pastries can taste a bit old not fresh. Be careful when ordering. Staff are usually very friendly service with a smile.

The Costa Coffee (upstairs in Tesco Extra) is a nice large airy space that is not overcrowded with seats and tables. Service was good, but the coffee lacked something and left an aftertaste that lasted quite a while – our table was also sticky through not been wiped when the table was last cleared. May visit again when travelling through this part of the world as the next alternative place to stop is even worse (although is open 24-7).