Costa Coffee in South Somerset

Excellent, friendly staff, great service

My wife has been going to this store for years always getting a white chocolate mocha went in there today and was told we don't serve those never have. She Explained that she always gets them here and was told we'll you shouldn't have as there not a menu item. So we left and went to coffer#1

The new Costa is great ,the staff were exceptionally very good , phoebe was so helpful and kind she is a credit to Costa coffee, her colleague's Beth, Lucy, and Ash, are also a great credit to Costa coffee . Will definitely be going back there in future. Thank you Phoebe .

Embarrassingly bad service these days. I don’t know what happened but they need to go back in time 5 years. So rude to multiple customers in a row it was very awkward.

Atmosphere has dropped in the last 4 months or so. Morning shift is not as welcoming as it used to be - you need people that are all bright and smiling in the morning not grumpy miserable people! I normally only go in now to pick up a free drink and use other coffee shops for food and drinks!

One of the employee is rude and not very warm welcoming, gives dirty looks and looks at you and whispers. Don’t feel welcomed at all.

Staff incredibly rude. Was like they didn’t want to be there. Didn’t even get a hello when I was served today. Not good at all

Not the nicest layout, I don’t usually choose to sit in there, however the staff are helpful and friendly. Normal costa menu.

Popped in for a quick cup of tea and toasted sandwich while in Yeovil. Tea was an easy one even if the cutlery was still filthy. Not required so did not take it further. Waited ages for the toastie and they were brought out staggered so we ate a half each and waited for the other to arrive! Misrepresentative image of what to expect compared to what was served. For nearly £5 each the sandwich was a complete rip off and didn't even have enough 'sauce' to cover the bread let alone lift it with a chunky filling. Staff were friendly but the place felt very much like a back street cafe with extortionate prices that did not reflect the quality. I will not use a Costa again based on this experience.

I was in the shop with my partner, what I notice was one of the staff was dusting the ceiling and lights while all the croissants on top of the shelf was not covered, how unhygienic that was. Really, made me feel disgusted🤢

Th shop could do with being bigger, food is freshly prepared and the staff are welcoming.

Had a Chocolate twist ( half the size ) .But still the same price, not good!

My first visit to Yeovil Costa Jessica was friendly helpful giving a warm welcome five stars

Good food but I feel Costa let's itself down with the unhygienic state of the tables in restaurant. Service was ok though.

I come in and both staff behind the till as laughing and giggling on their phones. I am waiting for 2 minutes before I finally get severed and get given attitude when I didn’t hear ‘Lauren’ asking if I wanted cream. I noticed she was giving attitude to more customers after she had served me. Why work somewhere if you’re not happy there. The other workers are all so lovely

Had a meeting with granddaughter. Nice coffee and chat. Place was reasonably quiet.

Waited 15 minutes to be served then waited an additional 15 minutes for my hot chocolate x

Staff are always so welcoming & happy to see you. This is unusual nowadays! The new fresh baked selection is excellent too. Every effort is made to clear the tables and wipe them down as soon as they are able. Even the ladies is kept nice. I write this review simply because they deserve the recognition.

They closing at 17:00 On the door says closing at 6

Advertising open till 6 on both website and on the door but shut at 5 with rude member of staff not informing anyone till 5 and just asking all customers to leave.

I came in for a coffee and a sit down whilst I did some work, the person in front of me was very rude and felt they were entitled, the barista serving them was an absolute credit to costa as despite the rudeness of the customer they remained very polite and carried out their job to a high standard. My coffee was very nice and I was dealt with efficiently.

Where do I start !! This used to be a nice coffee shop which I visit regularly with my wife daughter and grandchildren and used to be a nice experience, not any more if it’s not closed it’s short staffed tables always dirty and cluttered, food never on display it seems you have to ask and they run to a back room to rummage for it. Costa what is going on it’s not only Sherborne I was in Falmouth recently and by the state of the outside of the shop it looked derelict and a danger to visit !!! Invest in your staff

Friendly & helpful staff who served us quickly. Coffee was served just as we ordered. The premises let it down sadly. Torn & stained seat coverings which definitely need an update.

Lovely coffee, first visit ever. Will be back

Costa in yeovil coffee warm the place could do with a clean especially as you enter the coffee shop thro the main doors old spiders webs etc staff ok but need to no how to make a hot coffee.

You don't get better than a Costa coffee

As usual coffee not hot enough all Costa's The same service good.

I popped in to Costa coffee for a coffee with friends. We were all very disappointed. In a word it is shabby. The windows were dirty. The decor was faded. The chairs were threadbare on the arms and the seats badly stained. The floors were dirty and worn with strips of tape to cover up tears and damage. A bit like you see on a building site. This is not what this part of Yeovil needs. On a positive, the food counter and coffee preparation area was clean and tidy. My coffee was excellent, as was the staff. All of whom were well presented, hard working and polite.

Not very friendly staff, seemed quite task focused rather than interested in the customer experience. The barista was moaning that she was tired and seemed quite rude. I will avoid this shop in future.

Staff were grumpy. Except Emily

Still my favourite place for coffee. 50% discount on cheese toasties and muffins helped.

We enjoy the coffee at Yeovil Costa Coffee, but un fortunately the seating is in a terrible condition and looks filthy.

Good coffee, and friendly staff

I didn't visit, I probably stopped outside to adjust my mask. I won't use Costa on the principle that they don't pay UK corporation tax so I'm not going to line their pockets

Not greatly accessible for wheelchair users. Cafe hygiene questionable.

Ordered by phone service was prompt but flat white was luke warm.

They do nice choices of hot drinks

Friendly staff, always kind and helpful!

Always the perfect cup, lovely staff, very hard working

Polite efficient service you know what you're getting clean and pleasant

Place understaffed nothing cleared away no cups or mugs everything in disposable cartons bit off a mess really

Been coming to costa every week and especially Yeovil are brilliant. One thing that I find when christmas comes costa ditch the lemon tarts?? Why is this?? So Christmas time ruins my costa experience when I have a lemon tart to complement my latte.

Great atmosphere ,nice place to relax for a few minutes

Friendly ,helpful staff.Clean shop. Good coffee and selection of food.

Had lovely drinking a chilly morning

Nice coffee nice place to go for one .

I always enjoy the coffee at Costas and this was no exception!

Filthy and torn seats dirty tables not what you expect from Costa

Very nice staff, polite and friendly. Rather nice cakes too.

Coffee grains in bottom of cup, yuk

Lovely coffee, had been here recently with my friend. The staff was amazing, they wished us, welcomed us and even served the coffee asking if all was ok and if we needed anything. 5 stars for hospitality and coffee (frappe) was lovely too :)

Costa. Great coffee, enough said 👍👍🍵👍👍

Junk. Frosting are not worth 3.75 they just taste of water mainly. Got a refund though.

the lady who served me was so polite and welcoming, very smiley and sweet when it was clear i was feeling very anxious and overwhelmed! such a nice person, her name was Emily :)

Good reliable cup of coffee. Clean and safe feel covid wise

Quick service and chatty friendly staff !

Not to the high cleanliness standard Costa Coffee houses normally are. Seats were dirty and it was only just after opening time.

Ohhh I love Costa coffee, well not so much the coffee , as I personally am not a coffee drinker. I always have a hot chocolate without fail bleeding lush 😁😁

Lovely cup of coffee as expected

Good clean store.. Covid clean when we visited.

I wanted to show my other half the highlights of Yeovil town centre and after the wander around the Quedam centre we needed refreshments so popped in to the local Costa coffee on the high street. We chose a cheese and onion toastie and a piece of lemon cake each and two lattes. The bill was around £16.00 which was good for two people to eat lunch. As we were sitting in the window people watching the staff were busy sanitizing the tables and cleaning everything up. The staff were very friendly and helpful to us. I am glad we have a nice Costa locally as it's my go to place for Chai latte in Devon.

Member of the family came over to visit. We called in Costa Yeovil for a drink and a chat. Very accommodating, we said where we were going to sit. They brought the coffee's to us felt it was very relaxing atmosphere.

Unfortunately today I wasn’t extremely happy with my golden caramel iced latte. It was very bland with only the flavour of the latte which is disappointing considering the extra cost to have a promotion drink. It hasn’t put me off Costa Yeovil, as this is the first instance and I am sure that the next drink will be back to their usual standard

Lovely staff and a good selection of drinks and food.

Having the NHS app and Costas own app was confusing , helpful member of staff , excellent iced latte

Clean, fast service, adhered to social distancing

Horrible, the employees are horrible, the worst service I've ever received, I did the test and trace, and they demanded that I show it, for them I don't have the privacy of not showing my phone, completely ridiculous, I've never seen such a bad service, badly willing! Never again in my life do I put a foot on the shore

Good place for a quick coffee whilst shopping. Helpful and polite staff and still practising the 2 metre rule with sanitisers in easy reach. Well done!!

Very peaceful except for the coffee machine going but other than that it's a great place to get a coffee or a cold 🥶 drink 🍸i think you can get some kind of food there as well. I would go and try it out.

1 off the only reasons I visit Yeo town centre if I'm honest

Apparently i been to Costa coffee accordingly to google.well Ivan tell you I wouldn't step foot in an overpriced shop of any sort

I love their coffees, the staff is very nice and you usually don't have to wait long for being attended

We went there to get a hot choc and coffee my choc was only warm so was my husband's.

Due to the ongoing COVID emergency it’s a real credit to the young staff at this establishment to continue adapt and provide a safe fantastic service. The drinks are outstanding and it’s still a pleasure to visit. All in all always highly recommended and well worth popping in on a cold day for a great take away drink /snack etc. 😎☕️👌

Good friendly service thank you

Yeovil branch . Order online and then informed can't make the drinks ordered . Two weeks now for a refund .

I always pop in here when in yeovil ,As expected 😁 good coffee,polite service ,not over crowded ,a relaxed coffee experience until u want extra sugar then extra milk ow and then sweeteners 🤣😂then u have to keep going up and asking for it.... and avoid the dagger stares from other customers 😂😂I'm sorry xx

Great drinks, sadly lacking in cleaned tables. Considering half the tables are taped off because of Covid, 4 out of the five available free tables were filled with used trays and cups etc. The sign on the table says to wait for cleaned table before sitting. There would have been nowhere to sit, had we done that and other tables clearly had more than one visitors crockery on it. We had almost finished our drinks before someone apologised and cleaned down. In these abnormal times they should have extra staff on, just keeping tables clean and areas tidy.

Great and good to have a normal 25 mins. Could do with more staff though ..but those working were normal professional costa staff. Thank you.

We could sit down to drink a coffee. Appreciated this on a cold day.

Very good service though very slow it was a good job there was only one or two of us wanting to be served

Well kept shop & friendly staff

I do find the food (savoury) and drink at Costa very pricey although nice. The cakes I find to be bland and sometimes pretty dry. With covid you would expect a quicker turn over of cleaning tables but nope you still have to stand around and wait for tables to be cleared and sanitised

Fantastic staff as usual all lovely and helpful x

Expensive coffee that tastes awful

Staff friendly and helped carry my coffee to the table (as I had the pram) coffee is always decent .

Not very clean. Material on chairs are all stained / dirty, the floor needed sweeping and tables needed wiping. The person who was supposed to be cleaning was talking to a customer- with her mask down! (what’s the point!?) It was quiet so cleaning shouldn’t have been a problem. Otherwise friendly staff and delicious hot chocolate.

Very good service and friendly staff

Love Costa Coffee especially their cortado and biscotti biscuits. Visit at least once a week, sometimes more

The staff are professional and friendly and the coffee is good.

Well organised for social distancing. Service was swift but you have to remember to ask for sugar or sweeteners if you want them. Will use again when I am in the area.

People walking in with no masks on this was at Yeovil could better

I have been to Costa's a couple of times since the relaxation of lockdown. Lovely coffee and a chance to sit and unwind for a while in a covid-friendly environment. I will definitely be going there again when I am next in town.

A great place ..in the heart of Yeovil Large ..good choice of seating Drinks good ,you get left alone no rushing you out ..

Plenty of empty tables but all out of action due to bad layout

We stopped a costa in Yeovil to fill in time while our hearing aids were being serviced in the hospital and the service has excellent and we felt safe in the social distance tables which were cleaned thoroughly after each costumers left excellent

quick and efficient felt comfortable first time back after over a year

Cheap coffee that tastes awful at rip off prices

Robust social distancing measures in place. Friendly and polite staff and most importantly the coffee was good and flavoured, most enjoyable.

Tuesday 28th July and we visited this coffee shop which is located on Middle Street in the Quadem Shopping Centre. There were robust social distancing measures in place, including hand sanitiser, distance markers, protective screens and face masks. Due to the number of customers already in the coffee shop, there was only a take away service available. We order 2 flat whites and waited for them to be made. Once ready we took our coffees and left the premises. The staff we encountered were polite and efficient. It was no surprise that the coffees were really good, most enjoyable.