Based on 670 opinions finded in 4 websites
Based on 670 opinions finded in 4 websites
Nº 690 in 1330 in Cheshire West and Chester
Nº 169 of 298 Other cuisines in Cheshire West and Chester
Opinions
Friendly staff, we were served very pleasantly, staff so helpful, they brought our order to the table so not having to stand and wait. I have a mild disability, staff so kind.
Christine P . 2024-11-01
MORE AT TripAdvisor
Love it here always made so welcome and my latte is always perfect. I even get chocolate sprinkles mine.whats not to love !
Barbara Howman . 2024-08-17
MORE AT Google
The ladies working here today were fantastic. It was a busy morning rush with only two and they just took it in their stride and were very friendly. Great work. Also happy that Costa has moved to Alpro, I couldn’t stand the other non-dairy milk.
loretta . 2024-08-02
MORE AT Google
Order was not delivered at all not happy with this at all
Kathryn . 2024-07-23
MORE AT Just Eat
What you'd expect from a coffee shop. Only comfy seats in the window - don't know about upstairs
Susan Humphreys . 2024-05-23
MORE AT Google
Poor service! Driver was at the restaurant for ages waiting to pick up the food and the delivery time changed 3 times!!
Hayley . 2024-04-10
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Honestly love going in. Staff always super friendly and patient. Particularly Rich who gave my toddler marshmellows and big smiles! Will be returning
Emily Dunne . 2024-01-31
MORE AT Google
Ordered two drinks, a toastie and a wrap. Order received of two drinks only and the receipt says “Sorry no wrap or ham & cheese toasties Costa :)”
Rebecca . 2023-12-01
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Received a warm welcome from the colleague who served me, who also maintained a quality conversation about the seasonal drinks and snacks, personally I found this useful and informative and also much better than an awkward silence whilst waiting for drink to be made! Great service. I've been back a couple of times since and always experience the friendly atmosphere, the inside is well presented with ample seating which is kept fresh and clean. The quality of the food and drinks is always of a high standard.
Jenna Crump . 2023-11-23
MORE AT Google
Poor choice of food and was burnt on arrival.
Aidan . 2023-11-21
MORE AT Just Eat
Unfortunately, I have to say that the new venue for Costa is not as enjoyable as the previous location. The new premises regularly closes off the quieter upstairs seating area early on a regular basis. This results in those choosing to work whilst enjoying a beverage are forced to either relocate in the noisier downstairs area if there is room or, find a new venue. Closing off the upstairs early also stops customers from using the regular toilet facilities, leaving only the disabled toilet for 30+ customers. There has also been a high staff turnover since the relocation which has also negatively affected the experience. Although the two long standing staff members remain exceptional in their quality of service, the newer members struggle to deliver good communication, customer service or good infection control in relation to general cleaning of toilet areas, floors etc. This is obviously an area of service which could be improved by further customer service and health & safety training. I look forward to hopefully seeing the new venue develop and succeed as I have been a customer of Costa in Northwich for more than 10 years.
Julie L . 2023-11-12
MORE AT TripAdvisor
Always a long time getting served. Toast and tea cakes are now served in an ugly white what looks like a fish shop tray. The coffee is hot and miss depending on who’s making it. The till is also breaking down. The place and service is very, very tired. Oh but the staff on their day gets priority serving even though the queue is out of the door and people have left
Jane . 2023-11-11
MORE AT Google
Drinks were freezing after taking 80 minutes to deliver, being pushed back twice, i would give them no stars if it would let me
Anthony . 2023-11-07
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All present and correct. Cold drinks separate from hot, food still warm but not sweaty. Good job!!
Leah . 2023-10-08
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So the new store has to receive deliveries at from the front. This meant a lot of crashing about, cages banging when trying to enjoy a quiet coffee.
Ciaran Ellis . 2023-08-28
MORE AT Google
Costa and the crew have moved from their previous location to 51-53 The High Street, Northwich. As always, the welcome is warm and inviting from the costa barista crew. The new venue is modern, comfortable, bright and a refreshing environment to relax and enjoy your chosen brew. My one downside would be that at the moment, there is only one toilet available to customers, with no mirror or hanging place for your personal items whilst using the facility. There are more toilets upstairs but these are not available at present. Hopefully, the upstairs will be available to customers soon.
Julie L . 2023-07-21
MORE AT TripAdvisor
Excellent coffee served by friendly staff
Teresa Finney . 2023-07-15
MORE AT Google
This is my second and last time with Costa Northwich! Last time ordered 3 items - 2 drinks and a millionaire shortbread. Easy order? No - shortbread was missing (although charged). Today, I ordered 2 bubble drinks and I received 7 thin straws.... Whoever makes and packs drinks, could apply a bit of thinking - should I use straws as chopsticks? I think when ordering a 5£ drink I can expect a matching straw...... Shame!!!!
Gaja . 2023-07-05
MORE AT Just Eat
Our first and last visit to this costa coffee in Northwich.. my daughter popped in for two oat milk cappuccino’s whilst I was having my nails done, both coffees were burnt, I took them back myself and on my return I was met with rude customer service, I explained the coffees were burnt and please could he remake them for me… Bruno refused to believe he had made these coffees, he kept shaking his head and kept asking was I sure they were from this costa coffee.. he started whispering to another member of staff telling her about these coffees… not only did he not apologise for making an awful cup of coffee, he was making out that I was a liar…. he picked up the oat milk and repeated himself saying he hadn’t made the coffees… at this point I just wanted my money back, I asked for a refund instead and he said ok I will make them again for you.. I just not to bother and I’ll just take the refund, the girl on the till said me not to make a fuss and handed me a partial refund. These two member of staff need to be retrained not only on their front of house customer service but clearly in improving their barista skills, as this would of been avoided. Unhappy, dissatisfied & disappointed customer.
Caroline J . 2023-06-30
MORE AT TripAdvisor
Excellent helpful service, eager to please. I just had a coffee to pass some time before an appointment
J-Bob Elmbranch . 2023-06-11
MORE AT Google
Order didn't come to the right address, also I didn't receive full refund amount
Adam . 2023-06-02
MORE AT Just Eat
Clean, staff are very friendly would go again.
Kelsie Walker . 2023-05-30
MORE AT Google
Food expensive, staff weird and unfriendly.
SharkTurtle . 2023-05-29
MORE AT Google
Constructive criticism. This Costa is in desperate need of refurbishment. And extra staff as when it gets busy the team is clearly under a lot of pressure. The place feels outdated and dirty with its very old stained wall paint and mucky floor throughout. There's always an unpleasant lingering smell which you can feel as soon as you walk in and it is very dark for some reason. Not a pleasant coffee shop in any way. It's a shame as I love their coffee and the location, but sadly I have been avoiding it for the past year and go to another nearby coffee shop instead. I hope things change.
Cristina I . 2023-04-11
MORE AT TripAdvisor
Pictures show the sea !! It's not anywhere near the sea
Julie Pugh . 2023-04-10
MORE AT Google
Food was cold, overcooked and generally disgusting
Rebecca . 2023-03-25
MORE AT Just Eat
Shame the driver knocked lightly and left food on door step, if I hadn't been in the hall way I wouldn't have heard them, and my items would have gone cold.
sarah . 2023-03-23
MORE AT Just Eat
Took back all my empty take out cups. Did my part for the environment.
Joan McAllister . 2023-02-03
MORE AT Google
Fantastic staff , I love a costa
Paul Stoddard . 2023-01-29
MORE AT Google
Nice drink of tea after a hard day's work 👍☕
diane pickering . 2023-01-19
MORE AT Google
Staff are very nice, they take allergies seriously and made sure to clean equipment to minimise cross contamination.
Jayne . 2023-01-03
MORE AT Google
Very fast friendly service. I had the cherry and almond slice, which was excellent. My friend had the Toblerone cup cake, which was a little dry.
Gaynor Sinar . 2023-01-01
MORE AT Google
Very poor flat White was a warm milk wouldn't of minded if it was busy but it was empty
Shaun Wilson . 2022-12-27
MORE AT Google
Ordered for a takeaway latte, place very busy with a long queue, staff looks busy and tired but they keep the smile in their faces, friendly and helpful, even offer to redo another drink of a customer.
Laisah . 2022-12-07
MORE AT TripAdvisor
Amazingly service and food again 😚
ADELE . 2022-11-18
MORE AT Just Eat
Rang me from other side of town asking was outside with order. Took ages. Costa was cold
Stacey . 2022-11-18
MORE AT Just Eat
Overpriced coffee for the masses! How can a coffee cost more than a pint and has no duty on it?
Rick Weightman . 2022-10-14
MORE AT Google
Never showed up had to order again waiting for a refund
Jade . 2022-10-13
MORE AT Just Eat
Hot drink was meant to be hot not air temperature if that
Megan . 2022-10-09
MORE AT Just Eat
Costa serve a great coffee I was there
stephen mark Twaddell . 2022-10-07
MORE AT Google
i ordered the drink specifically because it said there would be popping balls inside but there was none . i am very disappointed
Maisy . 2022-10-05
MORE AT Just Eat
Stale chocolate twist. Asked to leave it on doorstep but lady knocked and waited
Rosie . 2022-09-28
MORE AT Just Eat
One cheese and ham toastie came burnt and overcooked
Gavin . 2022-08-27
MORE AT Just Eat
Always love coming here as the staff are so very warm and friendly, especially Laura who goes out of her way to make you feel welcome.
Darren Prest . 2022-08-15
MORE AT Google
Very good customer service and excellent cleanliness
David McManus . 2022-08-04
MORE AT Google
Very friendly and pleasant staff and a really nice atmosphere make for a lovely experience.
Paul N . 2022-08-02
MORE AT Google
Nice coffee and work environment
Tommy Rascagneres . 2022-07-30
MORE AT Google
Staff are always lovely, even when it's mad busy bless them. Our go to place when we fancy a coffee and cake date! :)
Skye Shenton . 2022-07-17
MORE AT Google
My coffee had more ice and no caramel even tho I asked for caramel in it
Megan . 2022-07-09
MORE AT Just Eat
Lovely staff, coffee and food. Always clean and tidy.
Elle J . 2022-07-08
MORE AT Google
Great service. Good coffee. Great all round Update 2022: Great expresso and great service
Mario Loulié . 2022-05-23
MORE AT Google
A nice place to stop off for a coffee and muffin whilst out shopping. Expensive though
Linda Gledhill . 2022-05-17
MORE AT Google
No caramel in either of the drinks
Paige . 2022-04-30
MORE AT Just Eat
Great place with attentive friendly staff.
Brian Tate . 2022-04-26
MORE AT Google
Food was half an hour late so was cold and I had to microwave it, however it still tasted good and the drinks are lovely
Beth . 2022-03-30
MORE AT Just Eat
Great as usual. Ham and cheese toasties,flat white and hot chocolate mmmmmm
David Asserati . 2022-03-18
MORE AT Google
Very happy, lovely. Thank you x
Terri . 2022-03-08
MORE AT Just Eat
Very busy, friendly curtious staff. Good place to meet friends
Nikki Sage . 2022-02-28
MORE AT Google
Lovely food and hot chocolate :)
Terri . 2022-02-28
MORE AT Just Eat
Always fast delivery, lovely food and drinks
Laura . 2022-02-20
MORE AT Just Eat
Was late by 10 mins but not a problem really.. Food was very tasty, coffee could have done with a little more syrup but was still enjoyable. Items packaged well
Emma . 2022-02-05
MORE AT Just Eat
Very good coffee nice and hot on delivery.
Anthony . 2022-01-29
MORE AT Just Eat
Thankyou so much for helping with my request order! Excellent service
Jade . 2022-01-23
MORE AT Just Eat
Coffee as good as usual. Service very good as usual.
Barry Dunne . 2021-12-31
MORE AT Google
Staff very friendly , always make you welcome
Deborah Oshaughnessy . 2021-12-13
MORE AT Google
Over priced nonsense, rather have a brew at home 🏡 🙄
Jordan Churchill . 2021-10-21
MORE AT Google
Driver tried handing spilt coffee over into the house while the bag was dripping.
Tara . 2021-10-17
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all of the staff are very friendly :-)
eden . 2021-10-06
MORE AT Google
Good service, very polite and friendly staff
Timothy Leach . 2021-08-31
MORE AT Google
Two items missing and no refund offered
Grace . 2021-08-22
MORE AT Just Eat
Delivery was great, order was not complete.
Anna . 2021-08-10
MORE AT Just Eat
Drink was wrong. Had syrup or sugar in it which was not ordered.
Amy . 2021-08-06
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Friendly staff, tables spaced out, sanitiser available. Lovely drinks. Very efficient.
Tracey Yates . 2021-06-20
MORE AT Google
As always great coffee and service.
Lesley R Evans . 2021-05-31
MORE AT Google
Friendly staff, however, the points are not added to my account when i use this store.
Steven Lawrance . 2021-05-08
MORE AT Google
Northwich retail park is the best turned worst costa there is! A great new store opened a few years back and there were no issues for a long time however now the staff are tired grouchy and disheartened. The store started to go downhill around a year ago when a new area manager joined the force but the big change to this store happened when P*****e w****t was assigned to the manager post. I have visited the store daily for years but now won’t go back I think the worst encounter was when I witnessed her racially abuse a staff member on the counter. Generally she is lazy and spend most of her time walking round with a cloth while the other staff struggle during peak hours and it is having a clear negative impact on the staff moral.Get rid of this waste of space and get this store back to being a great store once again!
379dominicm . 2021-05-07
MORE AT TripAdvisor
The original and best Coffee shop in Northwich.
Bob Uptown . 2021-04-15
MORE AT Google
Always enjoy my Coconut Flat White half way thru my walk.
Joan McAllister . 2021-04-06
MORE AT Google
The service is friendly & efficient and the quality of drinks are good 😊
Susan Reynolds . 2021-03-05
MORE AT Google
It's open! What more can you want in the middle of a pandemic.
Tom S Nobes . 2021-03-03
MORE AT Google
Great and requires further visits to properly evaluate the wuality of the products
ian smallwood . 2021-01-01
MORE AT Google
Relaxing and clean and felt safe
Denise Ikin . 2020-12-12
MORE AT Google
Lovely to be able to enjoy a relaxing coffee indoors again and my flat white hit the spot!!!
Hannah Madeley . 2020-12-03
MORE AT Google
Friendly staff, but IT implementing "Click & collect" has stopped us collecting POINTS! 21NOV2020.
Mike Hindson-Evans . 2020-11-27
MORE AT Google
Nice house... Great coffee... Friendly staff
debbie white . 2020-11-12
MORE AT Google
Good social distancing measures. Good service too.
MA HA . 2020-09-24
MORE AT Google
Excellent coffee, clean and well run.
Wynandchris Saunders . 2020-09-05
MORE AT Google
Best hot chocolate in the world
craig williams . 2020-09-01
MORE AT Google
Only second time back since lockdown. But nice having proper cups hate paper ones
Mary Scott . 2020-08-27
MORE AT Google
Well organised. Goid coffee as usual
David Evans . 2020-08-22
MORE AT Google
Coffee was as good as it has always been. We sat outside which unfortunately means you have to put up with cigarette smoke. When I went inside to use the toilet I realised it was safely set out and may try inside next time.
Sue Bevan . 2020-08-07
MORE AT Google
Very nice coffee, lots of space inside, good sanitisers available.
Neil Hutchinson . 2020-08-03
MORE AT Google
I visited costa coffee Northwich retail park just before the store was shut down due to the corona virus. The staff were friendly and professional as always however the new area manager was in store and I witnessed her being extremely unpleasant to the store manager. Disgraceful.
H6688IThelenc . 2020-04-30
MORE AT TripAdvisor
I collect food that would otherwise go to waste as a food waste hero distributing for Olio a national network combating food waste. For the last week Costa Northwich-Leicester street donated amazing food which I passed on to local charities for homeless plus families in isolation and the emergency services staff at M6 services Northwich ambulance station and Leighton Hospital NHS staff. The team @ this Costa are amazing they really care about their customers and the community... they're even giving free coffee now to NHS staff now their on takeaway service only!
Angela Chappell . 2020-03-22
MORE AT Google
Good value for money good service
john davies . 2020-02-12
MORE AT Google
Lovely friendly staff... fab drinks and service
Rowan gilliver . 2020-01-24
MORE AT Google
Excellent service. I visit daily and the staff always know my order and are very quick. Well done team costa.
Julie Lawrence . 2020-01-15
MORE AT Google
Costa doesn’t accept Costa gift cards?
T A . 2020-01-10
MORE AT Google
This place is great. It's a town centre unit that's quite a lot of the time but when the busy times hit they hit hard, and the staff know it. The staff here are great! They are lovely, helpful, and give you time even when they're at their craziest. The coffee is yummy and the cakes are... Well Costa cakes! What more can be said!
samdeVilleForte . 2019-12-21
MORE AT TripAdvisor
Very nice ambiance and peaceful. Quick service.
Kalpana Patil . 2019-11-28
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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