Costa Coffee in Wokingham

Absolutely terrible coffee if you could call it that, out of my large cappuccino I had 1/3 of the cup full of coffee and the rest was foam. And it tasted like the grounds had gone through an incinerator before hand. On top of that they messed mine and 3 other peoples orders up within the space of 10 minutes . Just wow and I didn’t even get my whole order!

Well drive through, drive somewhere else, disgusting option's quality undrinkable total waste of time stay away.

I decided to go for a drive through to get my hot chocolate, So I asked the person to make mr a hot chocolate that I would really like, One I received the hot chocolate it was amazing and the taste of it was so nice and plus we got free chocolates, one fo my very good days and I will come back, the guy was very nice even though I forgot his name.

A good start to the day but the drive through staff seemed ver under pressure. We sat in and the barista was efficient and helpful.

If you have been to Italy you know a good bar, good coffee and excellent customer service. At the other end of the spectrum is this place. The drive thro often closed, staff shortages, tables outside which could be lovely, often dirty and rubbish everywhere. Despite staff doing their best, they are mostly min wage teens who could care less. In fact have stopped coming here as its a shambles. Go to the Cinema one now, much much better.

Used this Costa twice during a visit to family. On both occasions staff couldn’t be bothered if they served you or not and were continually talking to each other on subjects not work related. Whilst there customer had to return piece of cake as it was dry and rock hard. Really disappointed as drink in Costa fairly frequently.

The staff were very, very busy - but super polite The girl serving remembered our order from the day before : very impressive . My decaff mocha with oat milk was spot on

This is without doubt the worst Costa Coffee I have been into. On walking in I asked a member of staff why the air conditioning was on full when it was 15 degrees outside…she completely ignored me. Then I ordered 2 portions of toast and butter (1 brown & 1 white) with 2 Lattes. I noticed she only put 2 slices of bread in the grill. On pointing out that I wanted 2 toasts, 1 white and 1 brown, she took a slice of white out and added a slice of brown!!!! Anyway it finally got sorted. The butter was straight out the fridge, so rock hard. To make things worse she then came and told me that she only taken payment for one toast so could I come and pay for the other toast SHE forgot. Instead of bringing the toast to the table, we were called to collect it. The Latte’s were not great either. No foam and weak. The WiFi was not working either. Awful, Awful, Awful

I’m not sure why I kept going to this Costa, I guess it’s around the corner and convenient but enough is enough I won’t be returning. On a number of occasions I have asked for chocolate sprinkles on top and not got them or have taken my lid off and had to ask for them again. The only Costa I have even been to that doesn’t cut a toastie in half. I was once fobbed off and told that a customer should ask if they want the toastie cut in 2. Surely other customers must of complained about this. I know I did about 4 times! In the photo it’s cut in half. The tiny bit of cream you get zigzagged a cross your drink is awful... clearly just ripping you off. Please up your standards!

I ordered a drink I often order and it tasted really off. I asked to change the drink and I had to pay for a second. Not very good service especially as I was alone and made me feel bad for asking. Wouldn’t recommend this costa.

I come here regularly while on a bike ride with my son we will stop over or while i am out and about ,there is always a long drive thru queue and it mainly always busy ,staff are friendly ,coffee and food is mostly always good, seems to me the prices of their drinks are going up lately which seems greedy and unfair to its customers

Went through drive through and ordered small caramel latte and a medium hot chocolate (requested both of them not too hot) and a ham and cheese toastie. My order was repeated back to me correctly. After having driven off I discovered both drinks were scorching hot there was no caramel in the latte and the sandwich which had no napkin was stale. Will not go here again. Also my points did not go on to my account.

I went in just for a warm drink before I got a train to Reading I had 15 minutes before the train arrived the staff were friendly and there were people in there but there was a short queue so I got my drink really easy and had enough time to not rush

Costa offer a variety of drinks and snacks taking into consideration food allergens/intolerances meaning, I can always find something which wont cause a problem.

I may be behind the times but this is the first Costa drive through I have seen. They also have the Costa cafe. Service is polite, friendly and quick. They have an outside area that is covered, so smokers can have a coffee or for sitting out when it is warm. Plenty of parking. The food and coffee are good. They also pay their taxes, so what more could you ask for? They are also conveniently placed for Winnersh triangle business estate.

I was waiting for my coffee for literally 35 mins and she literally ignored me. After asking like million times she didnt reply and the male staff replied and gave my coffee. I felt so upset. neverever going back. The manager didnt care either.

The positive is that there are no queues, possibly down to the fact there is the new drive through opposite. My coffee was needed this morning ( wipes brow!!) The service seemed too familiar and not very professional, but more to the point the coffee tasted like dishwater! So disappointed this was the one coffee shop brand Ive always relied on to deliver the perfect Latte, flat white etc..

Good coffee, good service and nice clean spacious seating and tables. Recommend. Easy parking with plenty of free spaces and easy to find just on the roundabout at Loddon Bridge.

The manager of this Costa has let this Costa deteriorate drastically. Weak tea, stale cakes, lack of choice of cakes and snacks. Poorly made coffees. I'm sorry but the staff are not trained Baristas. Lack of stock everytime we go. There is room in the market for a better coffee shop. Staff don't care about their customers which is crazy because that's how they earn their wages.It's a shame because it could be a grand little Costa. It has free parking and you can sit outside. Well you could until all the tables and chairs disappeared!Sadly this Costa franchise is becoming another rip-off business.

Very rude staff. Terrible service. They’re really not bothered. We had to repeat ourselves many times, we even had to drive round twice as one of the sandwiches we wanted they’d run out of. When I asked to see a menu card to choose an alternative the young lady looked at us and laughed. So we had to drive all the way round again to see the menu on the board! When we asked for an extra coffee you’d have thought we’d asked for the world!

It takes at least ten minutes to be served a coffee, even though there’s at least 4 or 5 staff members stood gawping at the excessively long queue. When the coffee is eventually served, the order is wrong and there Barista acts as if they’ve just woken up.

It's a Costa, you know more or less what you're going to be getting so it's the service that tends to differentiate the customer experience.A friend and I ordered a couple of cakes, a tea, and a latte. The woman who took the order at the till repeated the order back to me as though she wasn't sure (although she did get it right). My friend and I were talking to each other so weren't paying too much attention to the preparation of the drinks - the cakes and the tea got put on a tray but not the latte, and the chap who'd made the tea then turned away to talk to two other colleagues. We asked the woman who'd served us at the till about the latte and she shrugged, said "I don't know" and walked off. She didn't bother to check with a colleague if the drink had been made (actually it had, it hadn't just been handed over). It's rare I come across such spectacularly disinterested customer service but this Costa wins the prize so far this year.

It took 20mins from the time of ordering for our teas to be made,the staff are unfriendly and unprofessional-too busy chatting amongst themselves! No matter what time day/night I go thesaurus is always already 8 people long....really don't think Costa works well here.

Waited over 15 minutes for my latte only to be given a totally different drink to what was ordered! Noticed them botching up other customer orders too! Imagine if customer had an allergy and took a gulp out of the incorrect order! Heads would roll because i for one would sue! Tge staff were not even busy or overwhelmed with orders they were busy chatting with each other without a care in the world! I got the impression it was done on purpose so that customers would just change their mind and go away!

We decided to try this Costa as a change from our usual Costa in Wokingham, and on first impressions it was good - lots of free tables, comfy chairs and relatively quiet. But it went down hill from there. Tried to order a Hazelnut Praline latte, to be told they didn't have it, not a problem, so got two lattes instead and a Christmas sandwich. They then didn't accept AMEX, yet they accept it at other Costas. Furthermore, they charged me wrong for the sandwich (which was on 50% off) and I didn't realize this until later. But the worst part... I then persisted to wait... over 10, maybe even 15 minutes for the lattes to be made. I had to be asked twice what I had ordered before it was even made. It was chaos, and I certainly wasn't the only one waiting ages for drinks. It is clearly badly managed and badly run by a bunch of young people. Will never return. Will be sticking to our trusted Costa in Wokingham!

Came here today for a coffee and to do some work on my laptop. Lots of vacant tables but none clear. I asked at the counter and was told they would be clearing some soon. They did but they weren’t cleaned so still a mess, despite not being busy and several staff being available. Disappointing

I used to get brilliant service at costa winnersh but not any more the staff don't know what they are doing resulting in extremely slow service, being charged incorrectly, cold coffee. Very disappointing, I will not be going back here again.

Always had really good service and great drinks here but staff I have seen before seemed so fed up.

Handy and new Costa next to a new Aldi which is all very convenient for me.

Interesting that a lot of people are saying the staff are pleasant. I find the staff here indifferent. We go to Costa a lot all around Reading & Wokingham and the staff here are not the best. Today I noticed two things which worried me about general hygiene. One of the staff who was serving food sneezed and then didn't wash her hands and the person steaming the milk didn't use the steam option after wiping the nozzle down with the cloth.

Enough parking space , a branded shopping mall nearby , a place for kids to play nearby . Friendly staff . A very good place to visit in an evening weekend .

I met up with a friend today and was most impressed with cleanliness and friendly staff. It's such a convenient place to meet up and easy to park. Will definitely use it more.

Ordered a flat white and a flat mocha, the flat mocha tasted and looked like they hadn't used any milk only water, which was very disappointing as it is was more like an americano with hot chocolate. They also loads of staff on, most of which where doing nothing. Other Costa coffee shops seem to be very good at making their products to high standards, and this one looks like they haven't been trained properly as don't have the same standards.

love the smell of Coffee.. draws you in, nice to relax and have a bite to.. Service was good and so was t he staff...

Went to the cinema that costa was in and ordered a hot chocolate which was really weak so was a little disappointing

Situated within the Showcase de lux cinema complex but open to the public. Standard Costa. Adequate service.

Visit here at least once a week to get a coffee and sit while working. I understand it’s busy with the cinema but doesn’t stop the staff making a coffee properly! A few times the milk has been over heated which gives it a bitter taste :( and tables are left dirty longer than they should. But good location and parking to meet clients in the area.

It's nice to be able to stop by this pleasant Costa set within the Showcase Cinema. Just a shame that Costa coffee has become so weak - my latte looked like hot milk!

La Costa App y más sitios web muestran que este café abre a las 8:00 de la mañana del sábado. Nos dijo alguien poner mesas fuera, a las 8:05 que el horario de apertura es de 8:30. Así que tienes equivocado - app y los sitios de la red o el gerente del café? No un buen aspecto - no eran los únicos que habíamos visto en internet antes de salir y nos dijeron lo contrario. . .

Visit this Costa on a weekly basis and staff are always pleasant. Service is always generally pretty quick despite there being queues at times due to it being located in the cinema.

El servicio que recibí aquí fue fantástico para una Costa. Me había traído un muffin que para mi deleite y probado junto con mi fantástica café traído gran satisfacción. Yo recomendaría esta rama específica.

Una de las mejores Costas que he visitado. El personal es extremadamente amable. Gran servicio, nada de problemas. Gran lugar para encontrarse con un amigo para ponerse al día y un café. Lo recomiendo sin duda.

Uno dei locali da me preferito,gentilezza e cordialità , prodotti freschissimi spazi ampi, si fa un ottima colazione, si trovano...

Aunque ahora tenemos un menú Costa combina capacidad mostrando cómo cada tipo de café. Aún no saben cómo hacer una pantalla blanca. Todavía me pregunta por qué compro café de este lugar.

this coffee shop has gone down staff do not seem to be organised and the café is unkempt and crockery not cleared away on time. Seems to be lack of management and no one is telling the young staff what to do.

Leigh Delamere? Está a 50 millas de distancia, así que el comentario no es sobre este sitio web. De todos modos, mi primera visita desde que Costa fue agregada a la de cine. Me encanta, bonita zona de descanso grande. Como para el servicio. Una vez oí que el promedio de las pruebas de conducción adolescente pasa después de 17 horas de clases, pero Costa tome 24 horas de capacitación para aprobar un Barista. Servicio de primera y un espacio encantador. También es muy práctico para la gente a usar.

Visited Saturday evening. Had a latte and a raspberry and white chocolate muffin. Latte was like dishwater, pratically no coffee in it. The muffin, oh my goodness! It was like eating cardboard, stale and awful. Never again. They clearly are fobbing off customers with bad junk, sorry alas true. Never again.

Cleanliness very poorStaff poor not efficientFood quality was okCoffee quality was okWhat a poor place virtually every table had old cups etc.. on them.There was no effort made to clean them up.At the time we were there it was very quiet.One to avoid.

Nice to be able to get a coffee to take into the cinema. Had a toasted panini before i went in and there was no filling. Really expensive, nothing in it. Like eating dry bread. I go to an independent Coffee shop where the panini's are delicious and properly filled so I know what a good one tastes like. Had to rush to the film and closed when I left the cinema - complained to head office and received a £10 voucher. Went last night too and there was only one member of staff on. They often seem short-staffed.

It is great to have a costa coffee at the Showcase cinema, both for great parking during the day and to have a drink or snack before or after a film. The costa is very accessible, the staff are friendly and the prices are what you would expect. The chairs are really comfortable and there are lots of various types which is helpful.

Good staff well trained and very pleasant, with easy parking and access to the cinema. Suggest a good place to meet also.

Very bad. Arrived at Showcase at 10.15pm only to be told by staff we couldn't have coffee because they were closed. No hot drinks available by Showcase refreshments counter. Multiple excuses given by Costa staff were " we have been really busy and running out of lots of stuff" and "short staffed". Finally got 2 coffees but had to argue. This is the second time we have experienced this. The first time we accepted the excuses as we did not know the advertised closing time is 10.30pm.

Normal nice costa environment, it is in a nice building so it has a nice feel. Staff are very friendly and helpful.

First time I have ever felt uncomfortable in a Costa ! Staff behind counter miserable . No greeting , no smile , no manners ! My coffee was not very hot ,just drinkable . No chocolate on Capacino so when my husband took it back and asked for it the guy serving said absolutely nothing and just lent across with the shaker and it came back to me with about an inch of chocolate on it . The young lady who brought us our toastie was very pleasant but the extremely thin guy who appeared to be the manager had the same attitude to everyone . Customers AND staff . Time for a course at charm school me thinks !

The definition of a flat white is a coffee beverage that is prepared by pouring microfoam (steamed milk consisting of small, fine bubbles with a glossy or velvety consistency) over a single shot. It is somewhat similar to the traditional 5 oz cappuccino or the latte although smaller in volume, therefore having a higher proportion of coffee to milk, and milk that is more velvety in consistency – allowing the espresso to dominate the flavour, while being supported by the milk.So what I don't expect is some lame milky coffee. It's amazing how much the flavour of the coffee can change when it's not made correctly. Either someone burns the milk or its made like a cappuccino. Cheers. Apart from that the staff were friendly and the ambience was great.

Wonderful addition to the Costa outlets in the area. Free parking a bonus - nicely fitted out. Slightly surreal location as its in (and adjacent to) the Showcase cinema lobby, but it's well designed and comfortable and always spotlessly clean.All of the staff are friendly and make excellent cappuccinos (can't say that for every Costa branch!)Surprised they didn't incorporate a "drive thro') but I guess logistically that might have been difficult.

Very good as always, quick to order, usual Costa style, good location, fast service, lots of snacks to choose from, freshly made.

Congrats for Costa coffee for selecting such a nice location for their store,Free parking - always easy to find a placeeasy accessOpening from 7.30pm till 10.30pm so you will never miss a breakfast of a quick lunch!Outside area is very nice and still safe for kids!