Costa Coffee in West Lancashire

Miserable manager and serve awful coffee. A couldn't care less attitude. Other staff seem nice.

The girls there very friendly, very helpful & good service really respectful

Latte was all milk £4 😩 had to take it back and complain to get one with some coffee in I thought the staff we’re a bit miserable wouldn't recommend i won’t visit again

I was visiting the area for some work along with my family, the staff here were very arrogant and showed a lot of attitude. Not at all a welcoming atmosphere, regret visiting this place

I love a Costa as a treat now & again, just had a cappuccino it's My Favourite... The place is lovely & clean & Staff very friendly... Would recommend a visit to anyone... 10/10...

Watery coffee, miserable staff, always getting orders wrong and they pull faces when you ask to correct the drinks. Such a shame.

Nothing wrong with service. However place needs a good deep clean. Tables not cleared. It's not just today its been like this it everytime you go.

This is the nicest Costa in the area, spotlessly clean and the pastries very nicely displayed. Unfortunately today, my coffee was awful and service very slow. This has become a regular coffee stop for us and previously my coffee was always made very nicely. This particular Costa is dearer than others, and however attractive the shop is, I won't be coming here for a dry Cortado very often after this.

Rude incompetent staff, made an old lady caffeinated tea when she ordered decaf- barely apologised even when it was explained she had adverse reactions to caffeine . Then gave me a skinny latte instead of full fat- no apology. Made me another which was barely warm - by this point I had given up and left

Coffee to take away straight in the bin! Awful bitter taste. Definitely need to wash your equipment. Coffee spilt all over the counter. Staff r so miserable awful place

UPDATE: Had to reduce to one star, place is still dirty, hands stick to table, very slow service, not too interested in helping customers, and now cant even bring food to the table. what a waste. Used to be a real hidden gem with great service. But after so many changes it's another dead space, poor quality drinks, staff who couldn't care less, poorly stocked. New manager seams work-shy.

An excellen for a game on a slow Sunday. Staff are great.

One of the best Costa's I have been to. Very friendly and helpful staff and the place is always spotless.

What a terrible Costa, very slow service, all the staff did was chat constantly, the white chocolate just tasted of hot milk and nothing else, definitely would not go back there

Great service! Enjoyed the mango frappe.

Love there chocolate in there but its a bit over priced with extra 80p just for tiny bit of cream . I normally go as a treat now .

Friendly staff. Clean chilled vib

Whoever was working today around 3:45 I think their name was Jonny makes very good hot chocolates! Hot drinks, clean place and friendly staff😁

As far as Costa coffee ☕️ above average

Visited this morning at about 11.30am. Two of the most miserable people serving (one female on the till and a male making drinks) I’ve ever come across. No hello’s, no niceties, nothing. Grim. Topped off with the fella making the coffees wiping his nose with his hand 🤮 and then touching the coffee cups. Never the cleanest of places either.

Love a Costa :-) they always make a good flat white here, never too much trouble and always smiling

Can't fault this Costa. The staff is friendly and helpful, the service is quick with a smile.

Latte was lovely but table hadn't been cleaned after previous customer and no one appeared to be checking. Fortunately my friend had some wipes.

I go here a lot and the place is always clean and tidy and the (sometimes) queues are dealt with quickly and efficiently. Coffee is great as usual.

I ordered a large mocha to take out and was advised to get a smooth blend of coffee which I prefered but my mocha had no taste of chocolate what so ever it just tasted like a really weak cappuccino, for the price I payed I am very disappointed that it didn’t even taste like a Mocha.

Uninspiring coffee shop just like a string of others, experience one you've done them all. It is a pity the staff working in these places aren't allowed to stamp their mark on their workplace thus producing the shops own identity rather than follow a corporate mould.

Stopped for a quick break, coffee and a teacake! Only one member of staff on but took it in her stride and very pleasant as was getting busy.

Popped in for a coffee whilst waiting for husband. Young lady serving most welcoming and helpful. A very pleasant experience. Coffee and toast wonderful.

Lovely vibe to it his Costa. Always a smile from the friendly staff and the coffee is top drawer

Quick and very friendly service

Excellent service. Two young guys served us, had the best cappuccino the smooth blend as recommended. Used the restroom which was immaculate. Best Costa I have used.

A great cup of coffee at a reasonable price in a restful place

I have to say I come here every Wednesday and sometimes at the weekend I can’t fault the staff at all the girls are all so lovely nothing is too much trouble for them. Great place to eat and drink make you feel so welcome. 🥰🥰🥰

Great service and very friendly and relaxing

Lovely staff and one of my favourite places to visit with my family and friends as well as to study. Always looks clean and looked after

Very nice place . Nice seating area and friendly staff

Always very helpful staff, very good service

Very clean and spacious place to meet up

Always come here staff are so nice,always got a smile.The place is clean and tidy spacious in side.Avery relaxing Costa to visit.

It was excellent spotlessly clean and could not fault in any way

This is a very busy store. We just got a seat.

Lord street costa Eastbank street costa ...don't go thrhough the dirt😡😡

Great place to go after having dinner out. Coffees were hot and tasted great.

Very nice shop staff lovely and friendly 😊

Very relaxing, pleasent polite staff Food /drinks v good The place itself is clean tidy.

Nice coffee ☕ pleasant staff in perfect surroundings

Had a lovely relaxing black forest hot chocolate and cake with my dad here today. The Cafe was clean and had a nice atmosphere. We'll done to this store x

Friendly staff and coffee made as you like it. Gorgeous sweet treats. What's not to like?

Nice place nice staff good coffee

Service good hot chocolate and toasted sandwiches lovely

Good service,well manner staff!Will be back!

Coffee and hot chocolate and lemon tart was delicious lovely comfortable airy cafe and nice seating area outside.

As usual great coffee and great service

Great service, great coffee & lovely piece of Millionaire shortbread.👍❤☕

Really clean, tidy and friendly staff

Okay but not very friendly and had a cold cup of coffee served on one visit

Same as any other Costa, if you are a fan of the brand you'll like this one too. Lots of free parking.

Great. Good service and very friendly staff

Always very polite nice outside seating an right next to the shops which is great when you need a nice coffee.

Friendly staff and quick service. Nice seating area aswell outside

Just as good as usual, nice to be sat in sunshine for a coffee, been a while.. forgot my points app on phone..

Friendly staff Covid safe Nice coffee

Service was slow but staff were friendly

Lovely large shop, once we can all sit in for drinks i can imagine this shop being a lovely place to sit & have a catch up either friends it a chill on your own. The staff were lovely & it felt such a shame to have to take our drinks outside to the car. I will definitely visit again once lockdown is over

Great service and very helpful staff

Great coffee and a brilliant service.

Plenty of space to wait while you're coffee is made.

Friendly staff and gorgeous coffee, lots of gluten free products aswel.

Clean friendly plenty of seating. Not too busy for a quiet relax

Clean store and super friendly staff :)

Handy little coffee shop, great location. H&S on entering hand sanitiser masks, being worn by staff.

Coffee made just the way I like it and fantastic staff they know what I want before I open my mouth haha

Love love love this costa!! The staff are always amazing here, wouldn't go to the one in the centre. Always clean and helpful 🥰🥰

amazing food. excellent service. helpful staff. would recommend

Great service and friendly staff.

We've been going here since it opened. On Saturday we paid our first visit since lockdown. Staff were totally disinterested with Covid19 saftey. Dirty tables and cutlery on the floor. WE WILL NOT BE RETURNING ANYTIME SOON

Comfy relaxing, pity it's still closed.

Never been before in this shop but found it nice and friendly and clean

Hit and miss depending who's serving you TBH

Costa is a recognised place on the high street. It's part of a chain of coffee shops so the staff are all trained to do and work the same. But they were all pleas t and kept the tables clean after someone left ready for the next customer. Nice coffee and even nicer cake selection.

One of our regular haunts it does what it says on the tin

Very relaxed atmosphere, staff were chatty and helpful, brought something I forgot to the table and took my money and brought the change.

Lovely staff and nice hot coffee 😀

Staff really polite girls verry helpfull and shop clean

Good friendly staff. Remember your order

I have been using this Costa regularly since it opened. I probably go in about once every two weeks to meet friends. The cafe has a nice open atmosphere. It always seems clean and the staff are very friendly and helpful. I like the coffee and regularly order a snack. It’s a good place to eat if you don’t want to have a big meal. If it’s a nice day, there is seating outside and you can enjoy a coffee in the sun. Parking is usually easy though the Hattersley Retail Park is becoming increasingly busy. I had a free coffee last time I went as I had accumulated lots of points on my Costa card and the lovely girl serving reminded me to use them. I really like this cafe and would recommend it to others.

Love the atmosphere and staff are now friendly and welcoming having had staff changes since first opening

Nice and quite costa, only issue is that because it's a smaller one it runs out of certain stock quicker

My grandson just loves the cheese and ham toasties

Nice quiet Costa, not too busy

Very friendly staff. Nice and clean. Would recommend to anyone to pop in.

I called in for a relaxing coffee after dropping my son at nursery. Staff were very helpful. They went out of their way to check ingredients to make sure there was no dairy in the drink I had selected. Sometimes when I go in places I'm made to feel like a nuisance for asking if products are vegan friendly but here they were lovely, friendly and helpful. Makes a big difference to your day.

Black forest hot chocolate is pure heaven in a glass. Great service. Comfy seat.

Really nice place served by really nice staff. Hot chocolate was lovely.

Very nice staff and great coffee. Sat outside as was a nice day

Clean Costa with friendly staff and free parking.

Enjoyed my time there don't like them brushing up when you are eating did the same at Aintree. Not higenic..

Clean, friendly, good service and good quality food

Nice venue ... with seats outside

Lovely and clean and tidy. Nice staff. Wi-Fi really slow.