Costa Coffee in Highland

Today I had order a medium hot chocolate and received a small I understand that it was quite busy and mistakes are made I pointed this out to the lady with blue hair in a polite manner. I then received in a very rude tone “I will go check” she seen this was right. She took the small hot chocolate poured it into a medium cup and added more milk whilst she rolled her eyes. She added more whipped cream and banged it on the tray. I thought this was so rude and she shouldn’t be working there if that’s how she treats paying customers. All the other staff were so lovely even though they were under a lot of pressure so this lady with blue hair was quite a big let down.

Stood waiting for it to open, the ladies could see me and decided to wait for an extra two minutes before opening time?? Not sure why as they were just standing and watching me.

Staff were great, drinks came quickly, place was clean - will definitely be back!

Love Costa nice meeting place and chat

Went as usual Sat morning . 9th sept CLOSED!@! Went again .Monday morning takeaway or cupboard cups and we're closing at 3pm. What is happening???

The best Costa in town bar non. Service always brilliant,happy to help,

Older woman who is the manager is so rude, I am not sure how she got a job here. I am suprise this Costa makes money.

Saw some of the best customer care in ages here on Monday morning. Both members of staff were kind and considerate to their customers and cheerful whilst efficiently keeping things moving. It was a pleasure to watch. Coffee was good too!

Service was ok, staff could try smiling instead of walking about looking glum. Doesn't inspire great customer service feedback. Wouldn't have posted if at least one of the three assistants looked happy to serve. :(

It was a Costa, it was very much like the others in the chain

Some Lovely people work in this costa cafe . Travelled to inverness from Mearns and visited eastgate mall. Shawn and Daina served us , and not just a perfect flat white but a lovely chat and info about places we can visit in inverness . They wrote us places we can visit and now its on our plan for this summer . We promised shawn we will get him a present when we next visit to inverness in summer

Had coffee with a friend there recently. Great coffee and the staff were absolutely great. A perfect place to meet up with friends.

Typical shopping centre based Costa Coffee shop.

Don't be misled by the £1and £2 breakfast deals. Read the fine print. Cost me over £10 for two coffees a small sausage bap and 2 pieces of toast ( no croissants left and JAM COSTS EXTRA). Service was poor. No tray provided although the person on front was given one. They were behind the counter. (I use a walking stick.) Staff look disinterested in what they do. Won't return.

Busy on this Tuesday morning, table cleaned and served quite quick latte nice

Our friends got married here December 2021. Lovely hotel, friendly and helpful staff, the food was great too.

Met my friend at costas in east gate shopping mall... Danni and Hannah were so polite, upbeat and helpful. Great service and lovely coffees... teas, juice.... and lots of cakes...

Not a good visit today... Service VERY slow. Sandwiches selection limited. Turkey and cranberry sandwich: bread so thin it couldn’t hold the filling together. Coffee only lukewarm.

On appearance seemed quite busy however once in, discovered just lot of tables not cleared, normally very clean but not so on this occasion. Coffee as always was good standard, staff friendly enough .

Lovely coffee, nice atmosphere great for meeting friends and family

This review relates to the Costa Coffee located in the Eastgate Shopping Centre. Quick service. Empty tables cleared and cleaned quickly. All the usual Costa hot drinks and snacks. Enjoyable visit Recommended

Friendly enough staff and seemed covid secure.

Old lady serving in here was extremely rude and unfriendly. A real disservice to the reputation of the chain

Nice , clean and friendly staff

Lovely staff. Relaxing atmosphere and great chai latte. ☕ x

Eastgate Costa is the best💚💚, all staff are great

Queuing at the door to get in but everything set up well

Nice enough hot chocolate but gave had nicer. Mince pie nice but the nicest thing was the young man who served me so pleasant.

Staff are rude portions are to small

Great coffee and very friendly staff

Lots of different dairy free options!

All staff very pleasant and helpful. Cleaning of tables excellent. Drinks & food very good.

Good food, but I'm not so keen on the coffee, it leave a bad taste in my mouth

Friendly staff and a lovely skinny vanilla latte

Always up for a Costa! Never fails. :-)

Really disappointed. We came for a lunch treat whilst doing Christmas shopping. The usual long queue and lots of tables waiting to be cleared (every Costa we use seems to reduced seems staff numbers after their refurb). But where was Christmas here? Only two small Santa stickers on the outside window, and not a decoration in sight inside. No Christmas music and no heating. We have found this to be a common problem in most Costa's, but this visit really was the worse! The air con was on really cold, and very high - the lamp shades were actually moving around in the air currents. Everyone was sat huddled in padded jackets - it was incredible - not at all welcoming whether is is Christmas or not. The atmosphere was awful and we just felt relieved to leave, back into the comparative warmth of outside!!!

Amazing try their hot chocolate

Heel erg lekker en mooi uitgebreid ook lekkere koffie zelf met caramel! Jammer dat die niet in Nederland zit

Great choice of drinks, hot and cold. Lovely cakes and biscuits to go with it all and the sandwiches and paninis are amazing

I only came there due to starbucks being very poor, It was actually good in there very dark could do with better lighting, drinks were good staff nice my local costa could learn alot

Good coffee as always,great choices and super helpful staff

Staff are very friendly and helpful .Very clean place

It's coffee it is over priced and the decor looks tired

Solo bollería, varios tamaños de café, no hay zumos recién exprimidos como en todos los sitios que llevamos visitando en Edimburgo e Inverness, ni tostadas ni breakfast típicos escoceses y SÚPER CARO, si podemos no volveremos, baños estropeados y sucios👎🏼👎🏼👎🏼

Coffee was good but could have been hotter, it goes cold too soon

It was right next to the train station at Inverness, was well kept and clean everyone was helpful carried my coffee to the table for me very helpful much appreciated.

Good food and drinks, and it's everywhere!

Only 1 thing please try clean the tables !!!!!!

Great coffee but hate the fact it's now owned by tax avoiding Starbucks

Place just got a complete redesign! The new place is more modern, spacious and lighter. the new place feels much more brighter and comfier. Coffee is great and staff are friendly as usual

Great coffee at the best coffee place in town. Great selection of sandwiches cakes etc. The staff are friendly helpful and hardworking. Brilliant

... but not more: the cappuccino and the black coffee were quite ok but not as strong and powerful as in Italy - so the Italian touch is more on the walls of the cafe than in the cups :-) , the cakes were tasteful.

Lovely chilled places for a coffee.

If you're looking for Costa in Inverness, the Eastgate branch, by far, makes the best coffee. Just goes to show that in these 'copy and paste' corporate coffee shops, it's all down to the staff.

Best coffee I've had in a long time , comes very close to Coyote Coffee , would definitely recommend cappuccino with caramel flavouring ❤️

It was ok table legs all buckled not that clean overall

Great coffee and a large selection of sandwiches, cakes and snacks.

Such a busy venue that always takes forever to get served and then find a table due to its popularity. Try the other Costa that is only 200 / 300m away, it is smaller and not as busy.

We often stop by this costa for a coffee and a catch up and usually there is nothing to write home about. Last visit my girlfriends father ordered a medium sized coffee while my girlfriend and I both had small. When we received the coffees they were the same size, but the medium was in a larger glass. Very deceptive if you ask me. I appreciate that mistakes can be made so we didn’t feel compelled to confront any of the staff about it.

A great place to meet friends. Always nice service

Great as usual. This our favourite Costa in Inverness. Always busy, but seat available by time you are served. Lovely staff.

Great weekend place at the village Glasgow

I love a skinny chai latte, and they make it beautifully.

Best Costa Coffee in Inverness! Wenn ich in Inverness bin, ist ein Chai Latte von dort Pflichtprogramm!

We ordered 2 latte and 1 toasted sandwich, this took around 20-25 minutes before we sat down with our order. Also a big gripe Im afraid but i had to go to the counter to ask someone to come wipe the table and the girl behind the counter tried to pass me the cloth. Almost laughed out loud and needless to say as I stood still in shock the girl took the hint and came round to clean the table.

Good food decent coffee queues not too long

Good coffee. Had to stay in a queue for 5 min. I guess it is huge traffic. It is possible that you wait and there is no place to sit in.

Swift service despite being especially busy.

Mince pies rock! Costa is Coffee....

New winter roast is really nice

The staff were very helpful here as I was in excruciating pain and being disabled they bought my tray tae the table and enquired if I was alright. I said when my painkillers settle would be O.K. I must say a big thanx tae em all and well done. The food was warm and washed down with a lovely hot Latte, plenty of seating with subdued lighting certainly made it frae me. Cannae say much bout the pain though.x.

Great coffee, amazing ambience..

Best Costa in Inverness, brilliant coffee and cakes. Staff always friendly and helpful and like a good blether, they go the extra mile. Shop is clean and tidy and you can’t fault that. This is my go to place!! Keep up the good work guys 👌🏻

We visited cafe today, and the dark curly assistant, removed my coffee, while I was at the toilet. My husband was reading the paper, and did not notice, there was a quarter of a cup left. We visit this cafe quite often, and have noticed the same person going round tables and removing cups and plates, as soon as people put their cup down. I think this is very rude.

Fast service - efficient and polite in good clean shop. Found this the normal reliable Costa standard. Outdoor seating as well.

Busy. Noisy. Untidy. Poor coffee.

Great coffee as always. What more can you say.

I had a fantastic visit to Costa today, lovely cappuccino and lovely food, not only that but they took my tray to my table for me too, I will be back soon

Better than Starbucks that's for sure

A very busy branch of the chain (soon to be taken over By Coca-Cola - and just in time!). Overworked staff - only one barista coping with multiple involved orders. Result - lukewarm, tasteless liquid with a touch of foam on top masquerading as a cappuccino. Foodstuffs all looking tired. Clean toilets. Bet bet - go to Café Nero.

When doing some shopping in Inverness we went here for a coffee. We both had flat white coffee’s that were good. Efficient service by friendly staff. The cafe is kept in a clean condition.

Good coffee, cakes are a bit pricey but nice. Nice place to sit and chill while the wife shops.

Ordered 2 lattes and 2 raspberry muffins, in my opinion it's very overpriced for what you get especially the raspberry muffin

Always very busy, and sometimes areas get blocked off a bit early, but the drinks and food are very good and the staff seem to manage to remain cheerful under the pressure.

I love Costa coffee. Disappointed in their vegan cake. The paradise slice was to die for.... the oat thing... not so much.

Great coffee, good selection of cakes, sandwiches etc friendly service. 😊

Superbly run Costa, staff are always so friendly and service always with a smile and a chat.

Great coffee at fantastic price. Coffee lovers

One of the better Costas I have been in coffee was lovely so was the panini I had didn't have to wait at all and the staff were very friendly and helpful

Nice selection of beverages and cakes. Very Nice staff with great customer service

This is a good, clean branch of Costa Coffee, located right in the Eastgate shopping mall in Inverness which is right by the train station. Service is reasonably fast, which is often not the case in coffee shops of this kind and they serve the usual range of cakes, pastries, muffins, toasties etc that always come fresh. It is a friendly cafe and we would return here.

Great coffee shop, food good too. Not too busy, plenty of seating available. Facilities in good order

Better than expected... We do have Costa in Singapore too, but this was actually our first time chilling at Costa. Will check out Costa back in Singapore too!

Great coffee and quick service.

I visited recently with an adult with learning difficulties. The staff were understanding, patient and friendly. Thank you! Central location. Plenty of seats. Busy place but you don't feel crammed in.

Popped in here for a snack whilst awaiting a train.Perfectly acceptable cheese & ham toasties for the lads, but think the classic selection of sarnies at almost £4 is overpriced as they're titchy tiny wee bites.Absolutely adore the caramel fudge frostino which is basically a liquid dessert for the sweet - toothed.Certainly seemed to be a popular venue and was a lot larger inside than it looked initially and had a good choice of seating.

Parada en Inverness y esta cafetería es un acierto para comer algo sin exceso de precio a la vez que bueno y con rápido servicio.

Unfriendly. I asked for extra hot latte but got it Luke warm and the tea cake was barely toasted. It's a pity they don't give their customers what they ask for.

Avendo pochissimo tempo, abbiamo deciso di fermarci qui per un velocissimo pranzo a base di panini. Trattandosi di panini e tramezzini preconfezionati, il gusto non era malvagio. I prezzi contenuti, considerato di essere in Scozia.

Speedy service, good vibe. Probably the best costa coffee i've had in 2017 (so far).