Costa Coffee in Blackpool

We visit this costa regularly due to hospital visits. It’s generally pretty busy and the staff are often run off their feet but they are always polite and helpful. They do seem to run out of things quickly- hence the four stars - however it’s one of the cleaner costas and the furniture is well maintained.

Very busy hospital Costa. Staff worked hard to get the large queue served as quickly as possible.

The staff behind the counter work nonstop they are very helpful. I did witness one of the staff helping an old gentleman with his order fantastic, but the only problem is that the tables needed clearing it happens in lots of cafés staff come out with a tray and return empty handed and walk pass tables that need clearing see the problem?

I had 20 minutes to spare waiting for a prescription after an appointment, so decided to treat myself to a coffee from here for the journey home. Mistake! I use Costa a lot and invariably enjoy it, but this outlet is sadly far from typical. No smaller sizes available as in high streets, so smallest available Americano was £3.30(!) and to add insult to injury, there was no skimmed milk, always my choice with any brew. It's a hospital, yet the higher fat content milks were the only ones on offer. So I took it black and added the skimmed milk when I got home, but if I was going to do that I might as well have called in a McDonalds drive-through and bought a black coffee at almost a third of the price. Never again.

20 min in the queue to get an overpriced coffe and they wouldn't accept a Costa voucher to pay because they don't do vouchers they only sell them to you. I am guessing I can only use this voucher on the Costas that nobody goes.

Quite busy but you get served quickly food and drink are nice, staff are friendly and the seating area is always spotless

Staff are very good, especially Danielle. Always a brilliant welcome from them all.

Called in for a cuppa after an appointment at the hospital. Very busy. Excellent service, especially from Daniel. She was extremely helpful to me. Nice atmosphere. All the staff were great.

Bloody expensive. Quite disorganised. Staff don't pay attention to minor details like giving you serviettes. Rubbish all over tables at weekend everything served as takeaway articles. No normal tea for over a week. Needs a bit of management attention, quite poor operation. On the high Street this would be punished.

Flat white wasnt very hot wasnt the way a flat white should be, egg mayo sandwich dry didnt eat it total waste of money Staff too busy chatting so took ages to get served I wont use this costa again

Just ordered 2 slices of brown toast. They were in an insulated pouch which was too small so couldn't be closed. Into the pouch was added my plastic knife and 4 packs of butter. By the time I got back to my desk the butter was hotter than the toast. It all went in the bin. I did try to call but no answer and the 'contact us' option is faulty.

Carrot cake served in/on a paper bag with a plastic fork. Toasted teacake and butter served together in a cardboard packet, making it very difficult to spread the butter as it was a melting puddle. All hot drinks served in disposable cups and water served in one-use plastic glasses. This Costa doesn't use reusable crockery, cutlery, glasses etc. as they don't have a dishwasher and haven't had one for at least a year! How can the owner of this franchise (?) justify this? The amount of waste produced in this Costa must be phenomenal, as it's a very busy cafe. I'm not sure how much waste is recycled, but all the waste from tables (that customers seem to have to clear themselves) goes into one bin, and I suspect it all then goes into a central general waste bin. Very poor Costa, you must do a lot better!

Diabolical queueing, worst one in Blackpool Not able to get what i wanted, Disappointing if your spending time in hospital visiting,closed at tea time,what good is that ?

Rude staff and clearly meed a lot of training. They had 4 customers and they were making coffees gone 10minutes ago! Too busy checking their phones and chatting about things not related to work at all... but mainly rude staff and I've seem much better coffee in my days. The coffee was disgusting. If they cannot make a double espresso right they should be very worried!

Staff are amazing, so friendly and helpful. Large white hot chocolate with cream and mallows is perfect when finished visiting

Staff standing about talking instead of cleaning dirty cluttered tables Maybe sweep the floor occasionally Quite dirty for a hospital setting

Just fine if you have an hour to waste while queing for their overpriced average tasting coffee. the barista staff don't know where the coffee beans come from either.

This has got to be the worst Costa Cafe on the planet. Dirty floors, filthy tables, miserable staff, no crockery, no cutlery, no decaf, no large or medium paper cups, inch thick dust on light fittings AND THIS IS IN A HOSPITAL FILLED WITH VULNERABLE PEOPLE. Disgusting. Should be either revamped or shut down.

Worst Costa Coffee shop on the planet. Dirty tables, filthy floors, dust an inch think on light fittings, rude staff (throwing drinks at customers) no crockery, no cutlery, paper cups but only small ones, no decaf AND THIS IS IN A HOSPITAL FILLED WITH VULNERABLE PEOPLE. Disgusting. SHUT IT DOWN.

It's inside Blackpool Victoria, good enough if you are visiting the hospital.

Usual Costa bit more expensive. Handy though

Service was good .Costa inside hospital . I needed quiet place to rest .excellent service Jean

Beautiful coffee. Lovely staff and manager

Lovely coffee before visiting my mother in hospital

Great Costa friendly staff, large car park, with disabled spaces, near morrissions, curry's, aldi,McDonald's, dunelm,tk maxx, and a few others all on the same industrial estate.

Great when they have stock and amd can make the drinks you want.

Lovely coffee and friendly barista. The staff are very friendly and very good at what they do. Great service as always from costa coffee.

Fantastic Café by the entrance of the hospital, cakes are at eye level and it is accessible for the disabled. Highly recommend to anyone...

I should think Costa was like the name suggests Costa Muchas pour va vour. I was in the fracture clinic not Costa ffs and that was brilliant, they found a wire in my knee 10/10👍

Friendly service and reassuring COVID precautions.

Standard Costa, one member of staff mask kept falling, being a hospital there are plenty, good number of seats and well spaced out. Not all tables cleaned between customers

Can't remember going but the branch is in the hospital and I have used them before. Always got good service and top quality products.

Visit here at least once a week due to hospital visits. Unlike most other Costa’s, the service is very quick and very friendly. The areas are clean and well spaced out. I normally have a mocha and latte and they are consistently good. Well done to the staff here for being so helpful and efficient.

Staff here are absolutely lovely never had a problem with any of them, which is what you need when you’ve been visiting someone in hospital, drinks are always warm and very tasty, sandwiches are brilliant as well as the cakes/ cookies etc😍 they’re a delight. Only downside to this costa is that it gets very bus/ or is busy constantly... meaning long queues and being unable to eat in, however i understand due to it being located in a hospital! therefore it is not the end of the world, and still remains at 5 stars. Tables are always clean and this place has a nice atmosphere❤️

The coffee is still the best but because of COVID-19 drinks are only for take-away. When I'm having coffee I prefer to sit and have a proper cup.

Nice place to relax and have a good coffee

Not so much the coffee which is always good in my opinion, just so glad that there is a place for visitors to rest, chat and wait in a nice environment. Well done BVH for putting this in your atrium. I hope it is a source of revenue for the trust as well.

As usual efficient and pleasant service.

It's always consistently good product and service with new products coming often too. The staff always offer to help carry tray over for those of us who obviously have problems.

The staff are friendly and helpful, lots of seating including an upstairs area, even when it gets busy it's very spacious.

Great staff, nice coffee options but too expensive hence only 3*

I love Costa coffee after my Hospital appointments, the staff are always so friendly and obliging.

Fast service good coffee Ideal to take to my outpatient appointment.

looks nice.the coffee is expensive.the last time i brought from here it cost me £10 for 2 normal coffee's.

Really nice latte n coffee love it

Great service and excellent quality of coffee and snacks,

This Costa is always good and the staff are very helpful.

Called in for lunch after a appointment. Was going to have a salad. But I couldn't see any rather disappointing

I visit Blackpool Vic monthly for a check up and usually stop for coffee at Costa located on ground floor next to WHSmith. Service for past few months can be a bit hit and miss with longish waits and lack of staff. Today was the exception...served very quickly and I noticed that staff were really friendly and efficient. Tables were being cleared and there seemed a nice atmosphere about the place. Ordered a small mocha and blueberry muffin which was dispatched quickly. Very impressed with the improved service.

I enjoy a coffee but find the food ridiculously expensive

Very good service and staff really helpful 👍

Had a great coffee,the widow sills have been cleaned but all the corners missed,light fitting still gathering dust and a few cobwebs,perhaps they are getting ready for a Halloween event.

I'm a bit put off going after the price rises which seem unnecessary when the shop is so busy. So don't go as often

Coffee delicious but prices a bit inflated.

Victoria hospital coffee shop lovely

Stewed coffee tasted like it's been left on ages...not hood

Had a great coffee,seating area in need of a good clean at 8.30am,food debris under tables and dead flies and dust on the window sills.The light shades also very dusty. Shame on you the Manager instead of looking miserable behind the counter ,get in the restaurant area and give all areas a good clean,doesn’t take much to keep high standards of cleanliness if done on a rolling daily basis.

Very nice. Staff friendly very clean. But i think a little pricey when im there 4 times a week x

The hot chocolate was not nice this time around not hot enough

Had a lovely cup of tea and a muffin.

Good coffee what more did I expect

Came today as im an inpatient and I've probably been everyday since i have been in. Half of it closed off (for no reason except less for them to do at closing time). Service was shocking and embarrassing...two members of staff publicly arguing and the member of staff left to do the drinks slamming and throwing stuff everywhere (guy with curly-like hair and a poor attempt at a moustache and beard). His treatment of staff and the way he spoke about them was disgusting and the way he spoke to customers was the same. A customer went into the closed off area (as the opened area was full) and he shouted from behind the counter (in front of a very busy and full shop) for the guy to move. He needs some serious customer service training.....or sacking!!! What a shame costa

Sadly, worst Costa that I have been in. Slow service, no card machine, paper cups, premium prices etc.

No fault of the staff but typical of Costa’s approach - under staffed and barely adequate food and drink. The place was filthy and all the staff were working flat out serving. They don’t care about their staff or their customers, it’s all about maximising profit and then avoiding paying any tax. Nasty people.

I think people first need to. Remember that this Coffee Shop,is in a VERY busy hospital. Once you accept that you will realise just how good the staff are.We travelled all the way from Liverpool and we’re hungry when we arrived. The staff worked so hard and quickly to keep the queue down and should be congratulated for doing so. Always pleasant and helpful despite sone “awkward “ customers.The food was good and not over priced...

I was visiting a patient, the Costa team were most obliging, providing milk in an additional cup so that my wife could add it to her tea to her liking afterwards. very polite and friendly.

.....if you visit here chances are you're in hospital, on appointment or visiting so really would rather be absolutely anywhere else......

I was going about my daily visits earlier and came across this Costa. I'm not the type to walk past a Costa and leave without popping in for my chai latte and blueberry muffin, there I am, stood in the queue smiling, waiting patiently. Finally my turn. "one chai latte and a blueberry muffin" I said proudly! "I'm sorry sir, we've not one blueberry muffin!"

Located at ground level of the hospital. Busy when we get there but that's fine. Managed to get a sit though 😊. Service is good, staff is friendly.

Had a hot chocolate and cookie with friends nice and quiet a decent size Costa staff were nice and the place was clean will visit again

Nice clean, nice coffee, and chocolate drink for grandson Handed loyalty Card to staff to put my points on got card back noticed not put on, will have to do later Check your recept Still enjoyed

Always look forward to going to have a coffee when have hospital apt nothing to much trouble will bring your order to your table

As expected a good cup of coffee from Costa, plus they didn't charge us for a child's milk. Queued up a bit long though really. However, good overall

You either like costa coffee or you don't- for me it's drinkable but bland, consistent and predictable but a lacks the depth of flavour that you get from a house Starbucks or Nero. That said, always attentive and polite staff and although busy, table cleared quickly and cleaned. Massive improvement on hospital cafes of the past so can't complain.

We love Costa's Coffee and we had a cake each as well. Plenty of room to sit inside and outside. Plenty of selection of things to eat at a good price.

Costa is always a great pleasure to visit. Very friendly staff, always polite. Delicious coffee and sandwiches

Un típico café, si ha sido una costa que han ido a todos ellos. Servicio rápido en una época

Como siempre el café, señorita sirve era muy agradable y sonriente. 8. 30 lunes 27 / 2 / 2017 papeles no había llegado, ella les llevó más de elegir uno, muy servicial.

Cada vez que voy a la costa, el personal es siempre amable, sonriente y acogedor y las bebidas son siempre caliente y muy delicioso para degustar todo el excelente servicio por parte de todos los miembros de personal

Visited this week after a long wait in a&e with the eldest after he took a bad head injury at school. We were passing costa on our way out of hospital and he decided a costa was just what he needed to cheer him up but it looked at first appearance like the shop was closing down for the night. We checked with staff if there was time to order anything hot and they welcomed us in for takeout with open arms and nothing was too much trouble. The eldest had a hot chocolate which really warmed him up after all that hanging around in hospital for five hours and he also went for the chicken and bacon sandwich heated which he would highly recommend "best sandwich I've ever had from costa- was amazing!"

This branch was a real godsend to us recently having a relative in for 6 weeks, friendly and lovely staff, good food, and cakes.

Always busy here,all staff happy to help and smiley As usual great coffee in a relaxed un rushed environment.Tables kept clean and tidy .

I had cause to visit the hospital and called in for a coffee when I was leaving. I requested an extra hot latte with no foam and the young man explained that a Costa Coffee without foam in the UK is called a wet coffee! (America is a no foam). The place was clean, quick service and staff were friendly and coffee as always was very good.I will certainly be visiting them again as I'm back to see the consultant on the first June.

ブラックプールにもいつものCostaがありました！お夕飯でちょっと残念な思いをしたあと、口直しにいつものCosta！ここは裏切らないから安心です！

Went as a group of 5 handed over our toasties etc and ordered our drinks, seemed to take longer than it should have and we eventually sat down to await our sandwiches, which they managed to mix up with another tables order, come on it isn't rocket science!

Professional staff a clean place and good food & coffee ideal when visiting some one in hospitalCan get busy but you can take your drink into the lounge of the hospital Good car park and not far from Stanley park

Nicely appointed Costa at Victoria hospital.Had a cappuccino and fruit flapjack,good coffee as usual.

Very friendly staff and quick service too I got a large latte and very nice and foamy milk too :-) Also place was welcoming and clean also alot of seating area too

The Costa shop service was very nice well mannered and polite the drink it's self was really nice and just what I needed to complete the start of my morning . The cafe its self was a let down it was dirty food on floor tables not clean properly and it put a let down to the service I received the staff was standing around talking when the tables and floor could have been clean.

Victoria Hospital is a large NHS teaching hospital which caters for large numbers of staff, out patients and visitors every day. The Costa Coffee outlet in the main entrance concourse is ideal for a range of coffee products and light refreshments. Whether arriving early for an appointment or relaxing after visiting an in-patient, there is always plenty of choice for everyone.

I came to work at the Victoria Hospital in Blackpool in mid-November. I paid my first visit to the Costa Coffee outlet inside the main entrance of the hospital a few days later. Since then, I have been hooked on to my daily fix of a small Cappucino. All the guys and girls who serve here (the Baristas) know me personally and go out of the way to serve me exactly the way I want. I am especially thankful to Jamie, Rachel, Jordan, Chris, Rebekah and a few others whose name I am unable to recall at present. Thank you all!And a big thanks to the Costa brand for allowing me my time of relaxation at the end of the day every working day! Your rewards programme is awesome. I get a staff discount of 10% on every Friday, PLUS the points towards my free 11th coffee on payment of 10 cups ...The only snack I have here is the Chicken fajita, which is marvellous. As I do not have pork, I cannot comment about the dishes that have this meat inside them.

Called in for a coffee and cake prior to an appointment. The young man who served me was very pleasant and professional also prompt.

Always pop in for my usual Cuppa when visiting the hospital,The only gripe is "clear n clean the tables more often.It is off putting when you try to find a table.

When visiting the hospital, its good to find a place to relax and get your thoughtsBus stop just outside Stanley park just over the road

Although it was very busy when we visited the staff remained cheerful and attentive. Usual Costa high quality coffee and tea. Very clean toilets particularly as the number of users was high.

Can now get coffee at both ends of the hospital,new Costa seems more popular with staff.I tend to go to the one near the clinic entrance.Nice coffee,only moan is they are slow to clear tables and that applies to any Costa I've ever been in.Staff always polite and friendly.

Which ever Costa you visit i always find the staff really friendly and polite and love the general feeling around the place, the Coffee is always good with plenty of choices, the food and snacks are always looking good and i love the carrot cake they offer.Yes the prices are pretty high but for me its worth paying that little bit extra for the great service and selection.

There was shortage of staff issues when my Nan and myself came here for a quick drink before visiting my Grandad in the hospital. The two young lads coped with the big queue very well and stayed calm and very friendly. I had a small skinny latte with a vanilla shot that the man behind the counter said was nice so I took his advice and he was right it was sweet but not a sickly sweet and I would have it again. The café was clean and of a good size and very handy if you have to come to the hospital regular to see a patient. They had a good range of different drinks, cakes and hot food.

very expensive for what you but its a very homely enviroment very friendly staff and child friendly . toilet factlies gd also for disabled . food expensive

First visit in ages to Blackpool Vic, delighted to find Costa for a welcoming coffee and cake after an appointment. Lovely friendly staff and relaxing surroundings.