Costa Coffee in Cambridge

I’ve been to many Costa and the service I had in most of them was honestly quite good - much better than Starbucks and Nero. This one is no exception and probably has the best service I’ve seen in a long time in a cafe. The staff is always patient, especially when customers spilled their drinks (me but not only me!), they would quickly come to help wipe it off. When tables are messy, they also very quickly come to clean upon requesting. The atmosphere is great! Many tables with sockets, and the temperature’s just right. I love spending an afternoon working here. I won’t comment on the food and drinks cuz I normally don’t expect much from Costa lol

My daughter used to work here so it's automatically brilliant, whilst of course necessarily having gone ever so slightly downhill since she left. No, not really. The only way it has gone downhill is that the manager no longer insists I accept a Parent Discount! Nice space, nice people, good coffee (love Cortado ☕♥️), not too busy when we came in on a Saturday morning. All good 😊 (Might be more crowded during the week in term-time, especially if raining: huge sixth-form college very close.) Update: love the "medium" mocha (Do Not Ask How Big The Large Is) and embrace of Spanish-style one-knife/two-spoons cake-sharing culture 🍰😎.

Nice Costa, clean and cozy. Can get busy after school hours as many students hangs in there...

My personal opinion the service was way too slow. Two of barista seems didn't much bothered to make tje drinks, i was waiting longer then 5 minutes... And there was not queue 🤷‍♀️, 3-4 customers including myself.

Milkshake 💫💫💫💫💫 my favourite chicken and bacon toast sandwich

Disability Freindly and Polite Staff

Molly was a fantastic barista/server this morning however shouldn’t have been on her own on the shift as by 0805 there was a queue almost out the door. Coffee was okay and food was good. My main issue is the fact they have stopped doing military discount(have been told that they’re no longer allowed to give it). This seems mental.

It's a busy place but there is plenty of seating space for working.

Very nice and clean space , attentive staff, delicious drink . Highly recommend .

Over the years, my wife and I have been regular frequenters of Costa. However today I encountered probably the worst outlet I have ever visited on Cherry Hinton Road in Cambridge. At 11.45am it was impossible to find a seat because the place was jam packed with local students. Not only do they take all the seats, often with 1 person spreading across a table for 4 with lap-tops, chargers, paperwork etc but it was apparent that very few were actually buying coffee, refreshments etc from the store. We saw many students go across the road to Tesco and return with drinks and food which they consumed on the premises. The staff were completely indifferent to this! It very obvious that they go the the premises for free WiFi and device charging and in doing so deprive other customers of space and seats. (Note: the behaviour is not unusual in all the coffee shops in Cambridge but this is the worse I have ever experienced. To top it off, when I stood up to go the toilet, on eof the nearby students asked me if she could have my seat as I was sat by a charging point that she wanted to use!! We will never return to this outlet.

Very good experience, thank you!

My son & I have started to make this part of our routine on a Sunday. The staff are very friendly and kind, they are so good with my son and now exactly what he likes. The drinks are always made well and it's got a nice atmosphere

Very nice and big flat white and very quick service. Egg, mushroom & spinach breakfast bap is tasty too.

Coffee was wasn't very hot at all, the man behind the counter clearly wasn't in the mood for serving people. Very disappointed

Gabby who served me had super angry face and was very rude!!!

Alleen koffie gedronken. Een zeer goede koffie. Bezoekje waard

Wonderful space and our barista Laura was extremely accommodating of our rather difficult request! So grateful - a lovely spot!

Lots of seating, with good wifi, usb & plug sockets. Clean toilets and helpful staff.

It was 08:20 am so I took a point off as not many people were around, but I love Costa to bits and like the special offers on a Friday

Very convenient location, the usual Costa quality of goods and service

The drinks here are as good as every other costa, mabye even better, it is in a convenient location and worth the stop if you need a drink.

Lazy sunday afternoon inside Costa... i do not think thy allow animal companion's inside of the shop...the service could have been better, we did not know the shop closes at 1600hrs....the coffee was ok...mmh watched the world passby

Lots of seats and areas. Although it's full of college students around mid morning to lunch, which leaves no where to sit. Staff are lovely

Place is a joke! Ordered a clock and collect and when I arrived the barista was on his phone behind the counter and hadn’t prepared my drink! It was dead inside and just said oh yeah I’ll get it ready now! 🤦🏼 St. Ives store sooo much better!

If I could put zero stars I would. I Visited this shop this morning to be greeted with a sour face and even worse customer service. The staff on shift today really aren't good ambassadors for your company. And because of this bad treatment you have lost 3 customers from this location today

I had bought food and so had all my friends and this worker came up to all of us, who weren't being disruptive, and very rudely told us to get out if we weren't going to buy anything, while we still had food on our table from the Costa? And said "and I'm talking to every single one of you." She was incredibly rude and harsh and kept harassing us even after we went and bought more food saying "are you leaving?" no wonder their customer service is on red. We will not be coming again and it is insanely rude that Costa allows this insulting behaviour to come from its staff. It puts a very bad image on everyone else and I hope she gets a stern talking to for her unnecessary rudeness.

tasty sandwiches and decent coffee, but very bad customer service, they treat people like animals, especially the barista who has dark hair and wears black clothes, she has been rude to me multiple times like she is the customer here, very unprofessional behavior.

one of the baristas called me tight for asking to pay for a baby chino, one complained that i was only buying a £1.70 drinks and shouldn’t be aloud to sit in . i have been to this costa many times and have payed a lot of money there and still they are rude when i buy cheaper drinks or want to eat in when i buy cheaper drinks.

Lovely staff, lovely food, lovely atmosphere! Xx

i love the toasties and hot coco, that stuff slaps oh my god

Staff are nice and helpful, coffee is passable, but frankly Costa is in a race to last place with the food. Frankly Cambridge has much nicer independent places within walking distance. Go and find them.

Sep-20 OK, it's a chain coffee shop but their social distancing measures work OK and staff were helpful.

Good place for a coffee and cake.

Great coffee but this, really? More drink spilt than in the mug! WHY DID YOU DELETE MY PHOTO-RE-UPLOADING THIS MESS AGAIN WITH A REDUCTION OF STARS

coffees better than the hot choc but still nize

Good coffee and atmosphere.I am a regular customer

Muy amables y esforzandose por entenderme

Coffee mostly good here as should be.

On this morning, with these two disorganised staff members, I enjoyed watching my coffee finally emerge. 16JAN2020

Típico café ocupado de la costa, el servicio estaba bien, aunque algunas mesas estaban sucias y sin limpiar, la calidad habitual para el café, el papel de tocino estaba seco y sobrecalentado, así que no sabía nada bien

Usual quality cup of coffee in pleasant café. Shame they had already run out of croissants before 9.30am.

Food, coffee and seating if you're eating in. Not much else to ask for.

Great service ploit and fraendley staff

More staff required . 2 not enough

The hot chocolate I was served was lumpy and didn't get offered any cream or mallows to go with it otherwise nice clean place

Fantastic Costa! I am regularly here and always lives up to expectations despite being busy!

The coffee was average coffee shop. Nothing exciting. But the seating arrangements are very cosy and most seats close to the walls have a charging outlet.

My favourite coffee shop chain i recommend the cheese and ham panini

A nice spacious shop service with a smile and a clean place.

The Customer service were rude on 21st September 2019 at 10:30am

Gets overrun by sixth formers so finding a chair is very difficult. Most of them aren't customers as well.

Buon locale per consumare bevande e snacks, sebbene trovo che l'arredamento e la pulizia del locale siano un po' scadenti.

Me quedé en Cambridge durante un mes y durante ese tiempo desayuné allí. La comida y la bebida eran agradables y el equipo era amable.

Miła obsługa i czysto. Szkoda, źe nie wszystkie artykuły były dostępne.

Staff was slow and didn’t seem to care about waiting customers. I had to call a barista to serve me as they just stood there idle

A very busy Costa with many people going in & out either eating/drinking in or just buying to go. Sad thing only one toilet for use by all.

Excellent service, especially from the store manager.

Chain coffee shop, pleasant enough surroundings and interior. Popular with students from hills road sixth form college.

Nice coffee and great customer service

Lively and usually packed with students, like an off-site refectory. Surprisingly energising.

Very polite staff nice coffee nice and clean

Like the staff here, happy, helpful and, a great coffee every time ! 🙏 pictures from various Costa places, Bedford, Milton Keynes, Cambridge

Very accompanying when it's not school time, during school time there is not much room but the students will often be happy to give up their seat if asked. Otherwise, good serving time, comfortable and warm, an easy place to chat or simply take a break.

Nice cafe. Good coffee. Needs more vegan options.

Good place to read. But not impressive coffee.

Costa is bare weird like sometimes it can be really nice, but most of the time it's like you're going to a caffe nero which has come under new ownership and the new owners are messing with pre-established vibes. Just a bit dead really, went in to do some studying and it was quite empty, yet service was slowww. Literally took like nearly 10 mins for them to serve 3 people I swear down. Also some really rude Italians near me playing videos on their phone really loudly, it's a shame because I actually really like Italians but these man ruined them for everyone else. Anyway pretty poor ratings, but it's a costa still most of them are dead. If you want to go to a slyly better one, the one on hills road is nicer.

Coffee as good as expected. Often does double cups for hot takeaway.

Great service great coffee and tea helpful friendly staff great atmosphere Absolutely superb

Good coffee. Be it Flat or Espresso.

It's a coffee shop by Costa... If you've been in one before then you know what you're getting... If you haven't then try it... One of the better coffee chain shops.

Handy for the cinema, populated mainly by students

Pretty appalling service to be perfectly honest. There was a queue developing with only one server while the other prioritised putting out muffins instead of assisting her colleague. The barista then made a comment about using my Starbucks cup (brand competition shouldn't come into effect when saving the planet...) which came across extremely Judgemental and made me feel most uncomfortable. She then proceeded to make a big deal of it when another colleague arrived, holding the cup above her head. I felt extremely out of place and anxious. I wouldn't come here again, nor recommend.

Usual Costa C high standards. Very nice location as just by Cambridge Leisure - across road.

Always super friendly, I go almost every morning as the staff make such a great effort to be helpful and cheerful while making great coffee

Nice place but the staff are rude

Always great service, and let me in early as it was raining. : )

Lovely staff and a beautiful place to sit in the afternoon to enjoy a coffee and cake!

Nice coffee but need to turn down (or off!) heart.fm all the time!

Situated opposite the Cambridge Leisure park, and just round the corner from a busy sixth form college, this place is seldom empty. You can usually get a seat though. Standard chain coffee shop. You know exactly what to expect.

Only let down due to the state of the toilets. During the visit I had with my daughter there was about 5 people in the store and all the staff were being the counter. This drop increase would have been the perfect time to clean up the toilets. Toilet roll all over the place and general water puddles on floor. If it wasn't for this the review would have been higher. As all the staff were very friendly and professional.

Best coffee shop on the high street.

Typical small costa cafe Squashed space, great coffee, staff in tight shirts trying to make coffee faster than we can find spots to sit down in. Mums and kids in prams spilling drinks, what more do you need to make it real life.

Amazing place, nice environment whith a fantastic team. The Manager was very nice and very friendly.

Goodd selection of cold drinks for the sunny weather

An excellent place for a quiet coffee before going to a film over the road.

Always quite crowded. The staff are quite friendly but due to it being crowded all the time, it is a bit un-hygene

Good coffee. Polite and helpful staff

It seems the staff doesn't pay too much attention to the orders un the evening. One hour to close the coffee shop and they start to serve take away coffee only!!!

Friendly staff and nice to go to a Costa without waiting in a massive queue.

Love the coffee and the atmosphere, spend a lot of time doing work in here

Really nice atmosphere. Friendly staff. Good music. Comfy couches. What’s not to love.

Nice and cosy! Love the brownies and all the drinks!

Fast service and comfortable chairs

Il fait un peu froid à l'intérieur du Costa

Ένα καλο μαγαζί για καφε με καλή εξυπηρέτηση αλλά λιγο ακριβό.

appauling service, incompetent staff. 1st time I've had to give up and leave after waiting 10 mins and not getting served, and there was no que !!! won't be going back with their attitude to customers :(

Bit pricey like all these types of places but overall good

Always in Costa. Great service and great drinks

Great flat white. Awful location.

Restful place (except when 6th Form are on -seems to double up as extra study area in which case heaving), across the road from Leisure Park.