Costa Coffee in East Renfrewshire

i ordered two cookies and was substituted two brownies which i wont be able to eat but luckily i have sisters who can eat them for me the drinks were really frothed up from the journey but the seals worked very well and it was a very mess free solution tried soemthing new with the hot chocolate but it was unfortunately much to sweet for me.

Great coffee ☕ and friendly staff with a excellent atmosphere. 6sep. 23,colour and tables have changed. It looks more sterile now and not as welcoming as before. Staff still very friendly

Costa at The Toll is a friendly and inviting café with a diverse crowd, from young to old. The staff are always welcoming, creating a pleasant atmosphere perfect for everyone. My daughter and I often visit after a library trip, enjoying a warm drink and immersing ourselves in our books.

Me and my daughter went for cappuccinos & some cake s 👍🏴󠁧󠁢󠁳󠁣󠁴󠁿

Staff always really helpful and friendly - they really make the place

Really friendly and kind delivery driver

Staff super lovely but £5 for a bit of bread, and a couple of teaspoons of tuna and cheese. Didn't realise it would cost £20 for 2 tiny innocent smoothies, a chocolate cookie and like I said 2 bits of bread with a ridiculously small amount of tuna on it.

My friends and I arrived thinking we would get a lovely drink together but we were in shock when my good friend was served a boiling hot drink with no warning that the lid wasn’t even on right and she burnt her hand. Not to mention past traumatic experiences with this specific location. Terrible and not good experience

Must have made this order an hour before it was sent out. Toastie was solid and the coffee was freezing and half full.

Clean and tidy coffee shop with friendly service.

I always enjoy going to this costa whether it be to grab a take out or relax and work on my laptop. Friendly staff and worth a visit.

No food delivered but marked as delivered.

Popped in to purchase teas and a latte,I wasn't sure if one of the people took milk, the server gave me some milk which I thought was very nice

Excellent staff very helpful and good service

Visit frequently, always served promptly even when shop is busy. Staff always attentive and friendly.

Order bacon roll, recieved sausage roll

Bag was burst cups where empty

Nice coffee. Comfortable surroundings.

Why accept an order when you dont have the stock to fulfil order?

Sadly the foil cup lid cover was not sealed on the lid. Coffee was spilt , bag soaking and half of the drink gone.

Paid on Just Eat for a £34 order which should have came with 4 toastie sandwiches and two lattes, but only the coffees and one toastie came, how can they not read or call up if they didn't have it, utterly disappointed with this service.

I have been a customer o and this particular coffee shop, more or less since it opened it's doors, I am so disappointed ☹️ that whenever my wife gets me a coffee ☕ from here then it's supplied 3/4 of a cupful (when the operator pours the coffee it's only goes to 3/4 cup the rest is filled with bubbles), because of this it makes the coffee extra strong. I do like to go to this shop as it is my local but due to the parking problem's associated with this shop I might just take my business elsewhere. I love COSTA COFFEE and this is the only shop that in my travels (from Middlesbrough to Wick + all of the Island's), appears not to be able to give Customer satisfaction. I am so sorry Michael but I feel I need to make this complaint. Hugh....

Arrived on time and food was still lovely and warm.

Can’t fault the store or delivery but the chicken Caesar wrap had no caesar sauce, it was dry and tasteless. The chocolate twist was pretty much just pastry, almost no chocolate at all. Obvious cost saving measures from Costa who clearly think their customers are stupid.

Coffee was okay. No waiting, really. When in need of a coffee this place is fine.

Lovely delivery driver, very patient and kind as I hobbled along to the front doir.

I visit a friend in Clarkston regularly each time I’m there I pop into costa for a coffee before my train home, the assistant Jen is always very welcoming and always offers to heat up my bun, service with a smile and that extra of asking how my day is and then listing goes a long way. Fantastic customer service.

Extremely slow service. It looks like staff has no idea what to do.

It's a Costa Coffee and it fulfils that role well

Visited on the afternoon of Sunday, 25th June and was incredibly disappointed with the cleanliness of the place. It wasn't particularly busy during the few hours we were there and despite there being 3 members of staff on, not one attempt was made to clean up the messy tables or mess on the floors left by others. This used to be a really nice, clean place to visit so it's a shame to see it become so grubby.

Can't fault the first class customer service, though I think I popped in at the wrong time as stock was low... Staff were making every effort with housekeeping but you can see where the unit is looking tired - as a company Costa seems to have went down the McDonald's route and saturated the market, but with price increases it's not what you could call value for money at the moment

Staff is not trained, have to wait 35 minutes for our drinks, after 35 minutes we being told that our order can't be fulfilled as ingredients out of stock. No apologies

Coffee very bitter and tasted strange.

A lot quicker than I expected. Great service

Always friendly staff and comsistent food and drinks

I was here for lunch with my youngest grandchild. The service isn’t super-fast but it is friendly. As usual it was quite busy with a fair number of school kids. It’s standard Costa fare - and as usual on the high side of acceptable pricing.

Friendly staff but no impressed by one member who dropped two items on the floor and picked them up to use without washing them. Seats Nd floor were disgusting and dirty. Only here because of a birthday voucher. This is February and there were house flies in this establishment.

Handy for a quick coffee before the trains for Glasgow or East Kilbride arrive at the station.

Urrgg worse coffee I've had in a long time. Luke warm and weak, couldn't even taste the coffee. 1st and last time for me.

Was on just eat, order when through. Never showed up. Got a notification 3 hours after I ordered to say driver was on the way and still nothing showed up. shocking

Once again, I received nothing. Driver disappeared off map one street away and marked as delivered. Has happened too many times, won't be ordering again.

Excellent customer service from Costa Clarkston. Thank you so much!

2 hours waiting for our order and it’s still not arrived. No contact whatsoever and the number goes straight through to an answering machine. Wouldn’t recommend at all

Ordered pack of mini Muffins ( daughter won’t ear unpacked food from Costa due to flies) but got unpacked muffins as substitute . Straight in bin. I ordered croissant to heat and eat with savoury filling - but got the gooey chocolate strip thing- straight in bin. Daughter ordered frappe with no cream topping - was covered in cream topping so she wouldn’t touch it - straight in bin. So that’s a flat white for £16! Awaiting refund.

Coffees were lovely and hot! Fajita could have been hotter, as could Mac cheese. Mac cheese was also a bit bashed about.

I visit costa in Clarkston as often as I can around my shifts at work. I'm always greeted in a friendly manner by name and they know my usual order without having to ask. There are some members of staff in particular who are fabulous and go out their way to make sure you've got what you need and promptly. Jen, Michael, Saffron, Sandra, Grace and Oliver are all assets to the company and make it such a lovely place for me to go to for my coffee and toast. I can sit and relax and read my book without hassles. All excellent baristas with great customer service skills

No problem with the early delivery

Was a wee surprise to cheer up a colleague who was unwell and the delivery was spot on.

coffee was cold and from the time i ordered to when it arrived it was well over an hour

I wish there was more tomato in the mozzarella and tomato panini and maybe only half a pump of vanilla in the coffee instead of a full one (it was a bit too sweet) but other than that eatery thing was hot and delicious.

Order was cancelled still haven’t received refund

We did not receive this order. It has been paid for and we are waiting for it

My order wasn’t delivered at all but I’ve been charged ??

Amazing customer service received from Sandra at Costa Clarkson, thank you for all your help! Went above and beyond my expectations. Lovely chocolate frostino also!

Nice relaxed atmosphere. Pleasant and helpful staff.

This is the order that DID turn up after your competitor that starts with an S ripped us off with a non-delivery. Their service also starts with an s... thanks for the perfect iced coffee, that arrived still cold. 😊

My drink had too much syrup and my marshmallows and chocolate flakes were missing

Terrible. I told the guy I didn’t want extra packaging and I was just going to carry everything. He took the bap out of its packet and put it in a box, stuffed in extra napkins then put it in a bag. All of that went in the bin. What a waste. They really don’t care.

My favourite Costa with the friendliest staff!🥰 Great coffee and great service 🤩

Still really hot and tastes delicious!

I’ve been given oat milk instead of coconut milk and I can’t drink oat milk I have covid so I have been really looking forward to this. So disappointing

Clarkston Costa is so much better than auldhouse!

Food came in 15 mins, everything i ordered was there and was hot ready to eat.

Ordered two muffins but only received one

They never mark up the decaf coffee!

Guys i ordered 2 pieces of the sparkle cake and you sent me the wrong items, also the delivery driver was rude saying that you tried to call me and that i should keep my phone switched on?? but i had no missed calls on my phone from you when i checked. I also put instructions regarding how to locate our flat on the order note, but the driver obviously didn't read the instructions and then proceeded to complain that he couldn't find the flat. Drivers shouldn't be talking to customers like that because it reflects on your shop. This is disappointing because you've always been great until now 😐

Perfect as always Costa ☕🍰 thanks guys, fast and friendly delivery and the drinks arrived nice and hot ✨✨✨✨✨✨

Perfect as always Costa 👍 thanks guys

Awesome as always!! Thanks Costa

I only drink tea but enjoy the atmosphere and cakey treats.

Perfect as always Costa , thanks 🎅🎄

Wanted extra shot in one drink, they put it in wrong drink. Other than that it’s a normal costa

Perfect ✨ great hot choc and lovely cakes, fast and friendly delivery and the drinks arrived nice and hot as always, thanks Costa ☕🍰👍

Awesome hot chocolate and the sparkle choc cake was delicious ☕🧁best Costa in Glasgow, fast and friendly delivery and items always well packaged, thanks Costa Clarkston 👍🎄🎅

Completely wrong order delivered! Can’t get through on the phone!!

I found my interactions with staff awfully unpleasant and I see them as very ill mannered individuals. Asking for things as simple as where is the sugar got them wound up .Disappointed to say the least .

Lovely drinks and snacks, and fast and friendly delivery, thanks again Costa Clarkston ☕😉👍

Best Costa on the planet! the hot drinks are alway perfectly made, are well packaged and always arrive nice and hot, really nice Italian wafers and the Terry's choc orange brownies are fab! Fast and friendly delivery as well..Thanks Costa Clarkston ✨☕🧁😊👍

The hot chocolate had leaked everywhere and was undrinkable as the cup was completely soaked and the lid wouldn’t stay on the cup. I will never be ordering again.

Fantastic cakes and hot choc and fast and friendly delivery, thanks Costa ✨

I would like to thx Sandra and Michael for customer service.They are excellent Ambassadors representing Costa Coffee..You go in as a customer and leave as a friend..Thxs again..x

Everything perfect, drinks arrived nice and hot, really delicious hot chocolate, and fast and friendly delivery, cheers Costa

Wrong items sheer negative customer experience through just eat

Impressed! the drinks were lovely, same with the Italian wafers, all the items were packaged really well and i loved how you put a covering under the lid on the hot choc because it really helps to keep it nice and hot. Nice and polite delivery driver as well, thanks Costa 👌

One of the worst Costa shops I have ever been in. cappuccino has a nasty aftertaste. the staff are unfriendly & are more interested in talking to each other rather than serving customers

Very clean premises, well stocked and friendly staff.

Driver was late, only picked up one bag from the restaurant meaning that I got 1 out of 4 items in my order

Wanted a quiet coffee on a Sunday afternoon to read the paper. This was prevented by a male member of staff who drew attention to himself by shouting and even breaking in to song at times. Not acceptable.

Yet another coffee shop that didn't have any cream. Ridiculous.

Nice peaceful place lovely staff

Great tea love the mushrooms roll.

I ordered a ham cheese toastie and got a vegan ham cheese toastie which tastes disgusting. When I called Costa they said they were out of normal ham cheese toasties. Thy could only apologise. They should have called me and advised there was only vegan ham cheese toasties and would I like something else in its place or a refund. Instead I got an apology and told to contact customer service. No I have to go through the mission of contacting customer service for a refund

golden caramel iced coconut latte,,yaasss

First time using this service and despite a clearly printed order, half the food items were missing. Refund apparently on its way, which is good, but not impressed at missing lunch.

Very friendly staff, superb service 👍😊

Nice guy who delivered and very good

Very friendly staff ,perfect service

Does what it says on the tin. Nice but predictable. Friendly but sterile. Homogenous - could be anywhere in the world and experience would be similar.

Great service as always thanks guys 💖

I just love this place....very friendly staff..... especially Saffron who is constantly buzzing around and makes the best coffee.