Costa Coffee in Norwich

What an amazing team at sweet briar. Raheem, Lake and others, they are polite, fun and bubbly. They were respectful to all customers of all ages.

Allowed 4 people on table smoking just outside doors and caused me to have a very bad experience.....if your asthmatic or have a lung condition walking through billows of smoke to get in isn't appealing....when I spoke with manager and asked if they could be moved along or the tables nearest doors outside be non smoking the answer was defensive and said it wasn't policy.......then simply change the policy to the recommended 20/30 feet away as giving people asthma attacks isnt good customer service...... Health above habit....

Standard Costa. Busy today but service friendly.

Very nice hazelnut latte , friendly batista, quick service , would visit again

Toilets need cleaning and coffee was lukewarm

I would ideally like to give the staff at this Costa many more stars than 5. My mother had a funny turn and was quite poorly. They went above and beyond to help her. I can't thank them enough for their kindness, efficiency and compassion. They deserve a pay rise for how they dealt with the situation!! Thank you once again. 😊

Great service. Staff very friendly and helpful. Would recommend

As usual staff friendly with lots of smiles and nd café clean and tidy.

Usual Saturday aftet shopping. Service is always amazing, food and drinks are too. But today...wow the salted caramel frappe is the best one l have ever had. It was perfect. I cant remember the name of the guy that made it but he needs to be complimented. Thank you for making my lunch more enjoyable.

Good food and excellent service. One of the staff took time out to show me how the app on my phone works, thanks for that. Well worth a visit if you are on Sweet Briar or in the area.

Absolutely love this place. My social worker and I go for coffee afternoons here and food is always on top and coffee or whatever I drink is amazing would reccomend

Hot food and coffee. Good place for short stop etc.

This is definitely a nice happy place of mine, whether I'm able to sit indoors or just in the car (depending on anxiety). I've always loved the drinks here and there's never anyone there that is annoying in any way

Nice large space, comfy seating by the windows and extra seating outside for fine weather days. Small selection of food that's quite honestly way over priced but the coffee (and large selection of other beverages) is good quality and priced about the same as other coffee chains. Worth a visit when shopping at Sweetbriars.

Costa is always great. Best coffee around

Nice staff with a good place to sit. Parking with many spaces.

Marvellous ambience.. Friendly staff.. Exceptionally clean.. Keep it up.. Months later still maintaining high standards.. A little jewel.. Probably the best outlet in Norwich

Lovely coffee shop, just not any fresh gluten free options but it's still nice to pop in and have a coffee.

Warm and cosy....but no oat milk today....but that didn't spoil my Toblerone latte! Yum!

The toasted cheese and ham sandwich was very dry and hard

Someone said recently this location was newly refurbished.....nor convinced this is true as the place whilst generally clean didn't sparkle as you would expect. As for service, dropped another star for this....OK, times are rough and working life isn't always fun but any chance of a smile with the service? Both women behind counter had faces more akin to a wet day in winter at the seaside.....and when asked about croissants all I got was a grunt and told no, there arnt any. At that point (1045) delivery arrived with fresh cakes etc.....would have been nice if they had suggested I wait for a few minutes. I think next rime its the M&S cafe across the retail park where at least the staff looked happy!

Can't stand Costa Coffee outlets. If I wanted not very good coffee served up in a soup bowl with a tiny handle them I would go there, but I don't.

Cosy, comfortable and good coffee.

Not the best service today sadly but might have been due to being busy!?

I liked it, it was quite and the staff was nice. I would go again.

Not busy today although staff seemed to in a hurry. Not best experience

Several of the staff were wearing their face masks on their chins even those that came out into the seating area. The exception was the young lady who cleaned the tables and chairs so thoroughly it was impressive I would give her 5 stars.

Order 2 medium and 1 large Americano, came as 3 medium Americano. Checked the receipt, we did pay for 2 medium and 1 large Americano, though. I wondered how many of this type of mistake they make per day. Do check yourself. After all speedy service can not guarantee no mistake.

This Costa is well positioned with lots of good seats and welcoming staff.

Clean ,tidy,well presented display and polite staff.

Black Forest hot chocolate mmmm.

Convenient location for out of Town shopping with plenty of seating

Don't like coffee but their tea is ok

We had coffee at your SweetBriar branch today 10/11/21. It was busy as 2 other cafes on the park (M&S and Ikea) have closed. We were really impressed by the way your staff were working. Tables were being regularly cleared and cleaned and counter staff were very efficient in keeping the queue and waiting time to a minimum and as a result everyone seemed happy and contented and enjoying the ambiance. Well done

I like Costa coffee, but I is so sad, especially around COP 26, that the company have decided to end the 25p reusable Cup discount.