Costa Coffee in St Albans

The manager Rebecca has zero customer service skills and was extremely rude and dismissive when we had an issue with our order. The wrong drink was made and I was charged incorrectly. We were told there was nothing she could do and she bit back with everything we said. I can’t understand why a manager would act like this! Nothing was resolved. Avoid this costa at all costs unless you want bad service and the wrong drink!!!

All Costa have to do is follow the order instructions. Asked for 4 sugars in the bag and a large latte - received what is clearly a large filter coffee with 2 sugars. Having worked for Costa I know it’s quite easy

Thank you so much for what you did today with our sons 16th birthday thank you

Friendly staff, warm relaxed atmosphere and a wide range of drinks and snacks - great Costa.

Great place for breakfast and catch up

Banging Flat White. Very surprised.

Good place for coffee, and the staff were very friendly with a great atmosphere in the cafe. Would have been great if the washrooms were well maintained and cleaned!

Never received my sausage bap, delivery person aware and took a photo said he would come back

Not a coffee fan, I make the best at home and didn't understand the hype about queuing for one especially. It's been here a good few years now and I've been caught short this morning rushing about and I felt dizzy and I refuse to eat McDonald's breakfast so I just ordered an egg & spinach bap and in case I didn't like that a tuna melt with a cup of tea. £10.50. Not too bad price wise however my hunch was right. Bland beyond belief, both choices, like eating cardboard. I think at least add in salt & pepper sachets at checkout. The tea was lovely though and the young lads working here were fantastic service wise. Not quite sure what type of person eats here as I thought the brits were becoming food educated. Boring in my opinion, I'd rather give my money to a tasty local independent.

Bacon roll and a lemon curd tart with a coffee. The location was busy, and I enjoyed my visit

Always have issues with this Costa, forgetting whole items off the order every time. They’ll charge you but won’t give you what you’ve paid for

Friendly staff. Can be busy so service can be a bit slower, but very acceptable.

Nice place to work with good WiFi.

Highly recommend the bre and cranberry toastie, The hot chocolate was actually still pretty warm. My order took so long to process however after that delivery was quick (I live like 15 mins away)

Good Costa with drive through staff helpful in my experience.

So far my coffee and pastry are good, atmosphere is ok. The only things I don’t like about this place is…the toilets seem very dirty even you went early morning, it seem dirty and look like never been clean at all which make you have doubted about the overall cleanliness in food, cups and etc. you can see their floor are dirty and full of stuff on the floor.

Hot chocolate not hot. This always seems to be the case with all Costa shops 😕

drink was curdled and didnt get eton mess blondie i got a popcorn brownie

The blonde lady with an accent is very rude and argues for no reason. She threw hot chocolate at my face and forced me to get out the store

I love this Costa the last time I was there the manager who was covering from the Galleria Costa noticed I was feeling unwell with the heat I am 79 and was on my own they were so kind to me, I would like to say thank you so much for their kind attention x

Didn't have tea we asked for, told after we paid then picked another one which I believe was slightly cheaper but no effort made to check this, also given lemon end skill peel rather than a people piece of lemon, and my friend looked at strangely when requested a proper piece of lemon. Terrible service overall from a luxury brand during times of asturity.

Lovely staff and very welcoming

The team that was working on 19.3.23 worked well together. There was evidence of routine whilst ensuring the staff maintained great customer service.

Natalia was very friendly and helpful, she has a great smile and lights up the branch

I always do a drive through and all the staff are amazing beautiful people with lovely remarkable customer service ❤️ bless them for the hard effort they put in. Godbless you all. Xx

This is a Toblerone latte, came without the chocolate and in a very dirty glas it was half full. Never been in a such bad Costa before .

Yesterday I had one of the worst experiences at this branch. I was up to this point a regular! The staff got my order wrong from the start, she was then rude when I asked her to rectify it (after all I paid for a product, I believe I still have the right to receive what I pay for). I was nothing but polite and patient with her. The hole situation then escalated to another staff member rudely telling me that I have been rude only because I said to her why is it so hard to understand an espresso with cold milk (cold latte) , to a standing by customer who didn’t have a clue what was going on, but took it upon himself to get involved and then ended up threatening me with violence. Mind you, I’m a female. Honestly an incompetent unprofessional staff and impossible to get hold of Costa complain department. I have been told that the staff dealing with my order was having a bad day! I also have a bad day as human beings do , but don’t treat people with such a disregard and disrespect! If you can’t handle working with people , why not look into other options! Disgrace and substandard service with hint of xenophobia!

Great service great people. Y'all know why it's called Costa though best have ten arms or ten legs before hand. Still great place great people.

Undoubtedly the best place for coffee n cake 🎂 😋

I didn’t get the coffee can I have my money back

Really lovely Costa place. Staff were very helpful and carried my tray out for me as I was a bit off balance this day. Will definitely go back to this one.

Iritating foreign staff with no customer rapport.

Good latte, delicious chocolate twist and friendly staff this is a good start for today.

You gotta love a Costa, especially the hit chocolate when it's made properly. Only downside the differing prices from franchise to franchise 🤷🏾‍♂️👍🏾

my latte was not very hot they did make me another one

Great coffee and lovely staff Highly recommended

Service was ok. But the coffee was poor! Not made properly.

This place is just the best, team are absolutely incredible. Always so happy and friendly and are working so hard. The best costa there is!!

I've become a regular at this store,the staff are cheerful,friendly&professional,and keep me updated on the special offers,

A new store located in a small shopping complex with a B&Q, The Range, & Aldi store nearby. Internally a very clean well laid out Costa with plenty of customer seating with the usual offering of Costa Coffees & snack food, I.e. toasties, delicious smoked bacon rolls, cakes & biscuits. Also provided is a drive through option for coffee etc on the go, & outside seating weather permitting. Staff encountered were all polite, professional & friendly.

Come here all the time as there's space to work in a super clean cafe with amazing batistas.

I went to buy a hot chocolate took me a 30 min wait for me to order I asked to eat in but gave me a take away cup and no mask for a one also hot chocolate not even warm

We're vegan and lactose intolerant. We waited ages for oat milk coffees but they gave us dairy milk instead, which we obviously couldn't drink. Waste of time and money.

Great coffee value for money as coffee is a big mug

Great service and friendly staff

I come here regularly with my friend. To the point the staff are like family. Such a friendly atmosphere plus perfect coffee. Clean and tidy and the staff are so helpful. Best investment to this area 100% just wish they were open later 😃

Quick service, tasty coffee and friendly staff.

Here we are nearly noon and not any hot food or not even a sandwich. Staff having to stand about with nothing to do. Could try clearing tables. Not the Costa I know.......

Really clean, never had trouble getting a table and staff helpful

Nice and quiet spot to catch up with friends, the only disappointing thing would be the lack of options for lunch items especially vegan or vegetarian options.

It's all milk and a touch of coffee. Costa always churns out weaker, tasteless coffee compared to the rest.

Very attentive to customer needs.

A little more guidance for the staff, would be useful.

Set on a new retail park developed on what was the site of the gas towers. Good indoor area, seating available outside and drive thru. Good service. Useful place to get a coffee while shopping 👍

Standard coffee, food expensive like all Costa

Drive through coffee... Mrs loved that

Nice food and drinks, very comfy, slightly cold inside. The toilets need more regular looking after, I noticed an older lady struggling to access any of them due to them being, as she said "way too disgusting", therefore I think cleaning should be made a bigger priority than just standing behind the till and chatting.

Newly built cafe with lots of space and friendly stuff.

Friendly, clean and plenty of places to sit

Pleasant & Polite staff, fairly quick service, abide by Covid rules and app so safer than some Costas , inside & outside seats. Retail park area. Parking.

I hadn't the app, but was told very rudely by this lady server to get out , but my mate put me into system,this other nice and kind lady said she's always like that to customers, I think think she needs to see the manager to get a warning and don't bring your problems into work , other girl with tattoos was ever so polite and friendly she needs a raise ,but il never go in there again , should give no stars but the cheese sandwich 🥪 was nice,

Lovely staff and great coffee ☕

Nice atmosphere, friendly and helpful staff. Drinks and food are always good

Nice cup of coffee with a smile 👍😋

This has to be the best drive through I have been to for any chain ever! Ordering was easy and very clear. The person taking the order was extremely pleasant, polite, helpful and clearly spoken. This was followed by attentive and friendly staff when collecting our order. Such a joy when coming out of hibernation to experience such wonderful customer service. Thank you so much.

I really like the taste of Costa Coffee and my teen kids love the hot chocolates and in summer, the fruit coolers so I know its somewhere we will all be able to choose a drink and if needed some food! I now use the app to order ahead, which is v convenient and then can pick up and go, especially useful in Covid times.

Quick service, very pleasant staff and love their food.

Cant say anything bad really.. staff were helpful got what I ordered pretty quick using the drive through. Price is fair enough for a posh drink..

They continue to serve the standard range as takeaways. Not the same as sitting inside but the best all of us can do at present.

Lovely toasted sarnies and coffee. We adored the salted caramel brownies too

It sells coffee, over priced and silly names but it's coffee

An excellent Costa cafe. Friendly staff and of course amazing coffee ☕. Thsnk you, Costa

Drive thru only here but very good

Quick service and bright staff.

Service a bit slow but coffee worth the wait

Easy access for takeout with plenty of distance and staff really polite

Great location with drive through..plenty of space inside to sit and chat with friend. Friendly staff.

Clean, nicely decorated and very friendly staff.

Great service for a drive through.