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4.0

Based on 59 opinions finded in 1 websites

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Nº 332 in 545 in Cheltenham

CUSTOMERS TALK ABOUT DISHES WITH..coffee
Score
OpinionsNoteGoogle594.0

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Great tasting drinks and food.The staff ate very friendly and helpful

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ken coulter . 2024-10-28

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All tables were full of used cups glasses plates etc. lady behind counter was on her phone. We were the only ones sat in the restaurant. When tables were eventually cleared, tables were not wiped clean. Chairs are filthy and in need of a good hoover yet alone clean

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Manda Bakes . 2024-10-24

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Good service and good coffee. Just a shame that a lot of tables are taken up by trays that haven’t been cleared.

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Chloe . 2024-10-20

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Very professional and friendly. Good quick service.

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Izabella Dora Balogh . 2024-09-22

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A cleaner and better cared for site than some.

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Ivor Richards . 2024-08-02

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Ordered cookie dough and this didn't even look like what they advertise? No cookie bits and taste a lot like milk. The staff is also rushing to the point that she knocked her own drink. Idk why she's in a rush when it's quiet anyways. Not a great experience.

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Norly Joy . 2024-07-19

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Toilet Stink!!! Food left on the bar, nobody say it's ready. Too cold inside.

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karolina kaczmarek . 2024-07-08

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I’ve discovered a great new place for a coffee after work. What stood out was the welcome and great personable service. Thank you.

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The Party Faithful . 2024-06-22

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Asked for whipped latte, but i've been served milk on ice.

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Marta Spook . 2024-06-10

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Some tables and floor were dirty

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Neil Cameron . 2024-05-29

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First off. You should know that although not clear. Costa don't allow dogs in their store... ... unfortunately the team are so ignorant and self absorbed that they didn't even realise that we had been standing there for a few minutes....Once the girl finally acknowledged our existence she very quickly said 'oh we don't allow dogs in here. You need to get out now!' at which point I explained 'oh ok well I know for next time...can I order my drink and I'll go outside?' she then looked over at what must of been the supervisor at the time. Who was a bit more cooperative and agreed to take my order and bring it out for me. I suggest you close this place down until you can teach your staff some normal customer service skills... ...All it would of taken was acknowledgement of the customers existence... 'Hi, we'll be right with you' or if the person has a dog 'Hi, due to our cleanliness policy we can't allow dogs in here' Does this sound like stating the obvious?

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Man Vs Mind . 2024-04-03

MORE AT Google

A model for a well run Costa. Does everything you expect and does it well. Staff great and helpful.

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Nigel Savage . 2024-03-21

MORE AT Google

I come here regularly, it's always clean, tidy and friendly. A warm and happy environment to be in. 🥰

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Fleur Townshend . 2024-02-27

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A much better experience than recent visits

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Leechy . 2024-01-30

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This Costa Coffee is kept very clean by the staff members also they are very friendly. There is enough access for pushchairs and wheelchairs. Also, they have disabled access toilets

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Diaz . 2023-11-28

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No signage saying you can't take you're dog inside,ordered coffee and cakes and then was asked to leave! Don't have an issue if this is the policy but if it is give customers the information as they enter the coffee house so they can decide,now sat outside after poor service with 2 attempts to get a hot coffee and one was wrong!

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Sean Rastelli . 2023-08-27

MORE AT Google

Quick visit to waste some time. Great service from the team. Relaxed....quiet visit

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Nigel Walsh . 2023-08-24

MORE AT Google

Just a shout out to Will as he always makes my drink perfect even though its long and complicated! Iced coconut latte, sugar free vanilla syrup, only 1 shot of coffee and little ice. He makes it perfect every time and has the best customer service too!

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Emma emma . 2023-07-26

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At last a really clean Costa with very attentive staff. The man behind the counter was very welcoming. Well done!

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Ramón González . 2023-05-28

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Staff were not too bothered, much more like a visit to Mcdonald's than a cafe.

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Thom Harrison . 2023-05-16

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Nice breakfast tea and cakes coffee not sure about 😸

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Ann Rowan . 2023-03-15

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Great hot chocolates for me and the boys, very friendly service.

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Thomas Rowland-Hill . 2022-12-13

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My only issue is, there doesn't seem to he much if you have to follow a gluten free diet

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Mandy Sprason . 2022-11-06

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Another great coffee with great service.

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Paul Robinson . 2022-10-25

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Great coffee,amazing service especially by the ladies that served me, Jess makes an amazing ginger bread latte

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Robin Dyer . 2022-09-25

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Underwhelming, Hot chocolate ok, panini looked as though it's a cost cutting exercise, over cooked on the top soggy on the bottom and very very little filling of chicken and chorizo , very poor. Come on sort it out!!!

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Dave Green . 2022-09-23

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It's so hot in here. The AC is broken still and it's 25c outside

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Lawn Mowers & Things That Make Noise . 2022-06-14

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