Based on 331 opinions finded in 3 websites
Based on 331 opinions finded in 3 websites
Nº 2709 in 7028 in City of London, Westminster
Opinions
Not very pleasant staff who don't make much effort to understand tourists.
sandrine jorba . 2024-07-22
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I think out of all the branches visited. This has to be the most warm and friendliest branch. They are ever so welcoming. Beverages taste good. Nice and cosy and will certainly visit again and again!
A Khan . 2024-06-11
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very nice and helpful staff but: veeeeery slow service (or possibly understaffed??)
Olga Emme . 2024-04-27
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The service is so slow I almost lost the will to live. Then the server forgot I had ordered a croissant along with coffee so after waiting ages had to remind her. Then she deliberately ignored me again for ages so I decided life is too short and left sans croissant. First world problems huh.
liz friend . 2023-12-20
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Like any other Costa Coffee, drink and food are the same. Service is great, staff served with a smile and enjoy your drink. Busy during morning time.
Havana . 2023-12-06
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The slowest service ever! Can't believe how long it takes them to prepare a coffee and even if you just want to pay for a bottle of water from the fridge they are incredibly slow. The toilet is filthy Small spaces between tables Music is too loud
Ali S . 2023-11-07
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Good coffee on a Sunday morning
Brian Richards . 2023-10-30
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Small and cosy with a great staff to serve you!
Viorel Amaricai . 2023-10-11
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Waited more than 20 minutes for a tea because they had a "big order" and only 2 people working behind the counter at 9:30am in the morning when it is the busiest time of the day. Toilets disgusting without toilet rolls. Service unfriendly. The barista refused to give me tissues so I could clean my table and just told me to go to another table. Disappointing + WIFI not working.
Camille Riveron . 2023-10-10
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It is unfortunate that as a Costa consumer I really disliked my visit due to the incorrect timings they have on the wall and the Reciept, I visited this branch in hopes of having a coffee whilst ensuring I have calculated time to do some work, prior to entering and purchasing a coffee I read the poster on the front door and it stated that the closing time was 18:00 on Sunday and the receipt states a closing time of 20:00 , however this is actually FALSE and Misleading as I and all the customers were asked to leave at 17:30. This review goes to the person in charge of this franchise, receipts and manager. Not towards the employees or product whatsoever. To conclude I asked to Refund my coffee due to my inpleasent visit and since I was not satisfied but got told that you pay for the product so the employee at the till did NOT issue a Refund.
Fam Productions . 2023-10-03
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i've always been loyal to this costa, and most of the time i do get a tuna melt and it always hits
joe mama . 2023-10-01
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Service was not helpful and staff are slow to clean tables/take plates & cutlery away so new customers can eat in. Stuffy, hot store made stay uncomfortable.
Mike Stoneley . 2023-09-15
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Nirav is the best barista. He always makes special coffee. Young mike with the glasses makes best flat white.
Shahroz Javaid . 2023-09-14
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Great vibes, lovely customer service and delicious food and beverages!
T V . 2023-07-08
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It's a Costa you either love Costa or prefer to be somewhere else. The cleanliness, service was deffo 5 star's, the coffee is what Costa sells and was the right temperature etc
Treve Jenkyn . 2023-06-29
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Best iced whipped caramel latte to date
Fasil Khan . 2023-06-24
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Friendly , good customer service! Good and coffee not top level but acceptable
謝家豪 . 2023-05-14
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Good location but a bit slow for service 2 behind but only one server and same server making the coffee
michael nye . 2023-05-14
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Muito bom serviço e muito bem apresentado 😊😊
Lilia Fernandes . 2023-05-02
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Having our little snack after mass.
Maria Theresa Gilligan . 2023-04-20
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Thank you so much to the younger barista guy this morning ( so sorry I didn’t catch his name but it was around 8am) for being super friendly and amazing service !! Thank uuu so much :)
Cory Weston . 2023-04-01
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Great place for a great coffee and pastries!
Yonas Beyene . 2023-03-30
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Wifi free trial 2 hours. When you ask voucher code they cant give it.
Walter Okpa . 2023-02-03
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Very good coffee. Always love this place.
James Clarke . 2022-11-24
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My favourite Costa in London, visit every Saturday after finishing my milk run. Great staff! :)
Owen Carroll . 2022-10-29
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Very poor quality coffee. Cannot even taste the coffee I just threw it in the bin. The customer service was OK.
Hassan Buschi . 2022-10-16
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Love this local Costa - it's become a bit of a hub in the community with really friendly staff and a local vibe
Simon MacLoughlin . 2022-10-02
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Always a good experience whenever I've visited, nice and helpful staff and very clean and tidy
Syed Ali . 2022-09-20
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Everything is ok. But 1 staff taking orders and making drinks. So waiting time is longer than it ought to be.
Mark Sherwood . 2022-09-04
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I'm a regular customer and very happy with the services
Azadeh Nasiri . 2022-08-31
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Loved the mint choc chip frappe and fudge brownie frappe both where absolutely delicious 😋
Amanda . 2022-06-03
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wonderful and accommodating staff!
Liam Lysaght . 2022-04-01
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Good solid food and sandwich prewrap like Preet and good Americano coffee
Dan Fargo . 2022-03-26
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I just had a delicious hot chocolate with cream on top, it was sooooo good!
george miu . 2022-02-17
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Not the greatest costa, people serving needed a little help remembering our order ... twice , coffee was lukewarm... so ensure you remind them more then twice that you want your coffee extra hot
Krim “Z00T” Jino . 2021-12-26
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Very welcoming and pleasant staff.
Hassan Radwan . 2021-11-18
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A bit crowded but great place to meet up and have a quick drink. Staff are nice and friendly. Plenty space to sit.
Alloisa . 2021-11-09
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A little sweet but nice. The staff should be less unhappy when it comes to free drink... I'm a regular Costa customer and I desserve the free drink.
Romenick Tester . 2021-10-23
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Im costa fan but today i had worst coffee ever and the service was so bad
Musa . 2021-09-22
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Staff seem to think that a 5pm closing time means they stop making coffee at 4:15pm. Despite head office assuring me that they will serve coffee until 5pm, the employees seem to be unwilling to do the job they are paid for.
Ozark Estate . 2021-09-16
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Great service plus good meeting place.
Jonas Asante-Appiah . 2021-06-29
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Great staff! Just started going to this branch because its near to my new work. Already having conversation with the team there. Really lovely bunch of people!
Max Kynman . 2021-06-21
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It's was good expect the staff are not friendly.
Huruy M . 2021-06-20
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Friendly service, clean and great choice of drinks for good prices
Chenai Lockhart . 2021-06-12
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Would give 0 stars if I could... I've gone into this branch 4 times and had an issue with my order every single time, staff have a bad attitude and seem like they don't care about customers, not gonna bother with this branch anymore and I wouldn't reccomend anyone to go there.
Samanta Grudzien . 2021-05-13
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Coffee ok but only filled 2/3 of the cup at times. Snacks and sandwiches are tasty but over priced.
B Lee . 2021-02-28
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Thank you guys! So amazing and so much care was put into making sure that my breakfast and absolutely delicious coffee arrived nice and hot.
Silvija . 2021-01-16
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Extremelye poor customer service. Unprofessional, bad attitude by the 2 guys who were serving customers this morning 08:10am 26/11/2020.
Haval Kurdistan uk . 2020-11-26
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Was nice place with kind Staff...
Ozzy Guide . 2020-10-27
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Really nice Costa branch. Lot of choice of sandwiches and cakes, social distances and cleanliness are well follow by the staff, friendly and attent service! Highly recommend !
Maria aston . 2020-10-23
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Hate the coffees (Too strong) but loved the frostinis.
Mike Kelly . 2020-09-23
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Picked up a sandwich and coffee last week. Visited 1st time after lockdown and was pleased to see that the store is well laid out for social distancing and the team is much more friendly now.
Dipa Kotak . 2020-09-21
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Went to Costa this morning , barista guy very very kind,be back for his coffe but also for his amazing customer Service !!
Rajaa Benqaida . 2020-02-15
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A well located coffee shop, pleasant staff & quick service.
latif farooqi (LEO) . 2020-02-06
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Warm and cosy with plenty of charging ports. Good swift customer service. Clean seating area for eating in.
Rashid Mohammed . 2020-01-16
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Friendly Staff and always Clean. Lovely Atmosphere but can get very Busy. This Franchise Store does not partipate in all Promotions by the Costa Chain so ask before Ordering.
Randy Swain-Johnson . 2020-01-11
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Failed to make my order correct
Poonam Kaur Mereuta . 2020-01-05
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Convenient If you’re in the Harrow Rd or Westbourne Park tube area, but always so DIRTY. Several times I’ve gone in feeling like a coffee and then left again because the place looks filthy. Costa should make sure they have the same standards in EVERY neighbourhood, not just the affluent ones.
Farida F. Alvarez . 2019-11-28
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Good but more expensive than others
Atta Rasheed . 2019-11-28
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Harrow road Branch is a favourite for me .. nice decoration .. friendly staff .. good service and there is a toilet ☺ always busy ...
Hala Kashkash . 2019-10-23
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Too high price but GOOD quality
APURVA JAGDISH MEHTA . 2019-09-24
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Very warm and friendly staff, nice environment
steve williams . 2019-09-18
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Great coffee, but food not that good
Lenin Diaz . 2019-09-04
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Staff very friendly and accommodating
Lisa Brown . 2019-08-13
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Im a bus driver at Westbourne Park station and everyday morning i grab a flat white. I have tried other costa’s flat whites but is never as good as theirs .I would recommend to everyone to try it. Not to mention that the staff there are so friendly and kind
Hanim Demirdas . 2019-07-24
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Excellent Flat White made with perfection
Mabs Rahman . 2019-07-24
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Great atmosphere and the perfect Macchiato.
Captain Harlock . 2019-07-23
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Great little coffee shop at the top of Elephant Castle.
Dom Einhorn . 2019-07-15
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Claudia was extremely friendly and made me put a smile on my face ☺️
Laura Stanciuc . 2019-07-12
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Great coffee shop, nice staff. Love the panins and shortbread
Sandra Chung . 2019-07-09
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Air conditioning broken,shabby environment
Gary Kirwan . 2019-06-29
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Love the frostinos! My fav is the salted caramel crunch with cream obviously!!
Amy Gilmartin . 2019-06-26
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Very busy but drinks were made quickly. Staff were friendly.
Viva Lansiquot . 2019-06-26
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The staff is always lovely.they are quick and smily and the place is clean.
Silvia Labra . 2019-06-22
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Super friendly staff despite being on a busy edgy corner - thank you!
Anna Baker . 2019-05-14
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The coffee is the best I have tasted. The staff are very friendly.
Sarah . 2019-04-17
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Along with Nero's, Paul and Starbuck's, one of the four power players in the bricks and mortar coffee market. We hope to bring a Costa and a Nero to the sadly missed Maison Blanc and Patisserie Valerie closed shops on Holland Park Avenue (HPA). I have never had a bad experience in a Costa Coffee.
Jordan Wrench . 2019-03-10
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Like Starbucks with good coffee
Martin Tancock . 2019-02-19
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Why do I keep going back to Costa, they just don't care about good coffee..
Justin Newman . 2019-02-17
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Nice location & spacious but bad Attitude from the stuff. & unfortunately unprofessional manners With all hope improve themselves.
Fenec Fenec . 2019-02-14
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Ok place to drink any tipe of coffee you want!
Manea Iulian . 2019-01-30
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Coffee seems weaker than it used to be. Cappuccino not very 'frothy'.
june williams . 2019-01-17
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It's in good place and nice to seat and drink your coffee but toilet was really dirty.
Zerya Demir . 2018-12-21
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Nice shop. Service was quick. Clean
Yasmin Jacobsen . 2018-12-20
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We could take a daily coffee with our dog but as it's not pet friendly we can't.
Jaume Estapé . 2018-12-20
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Parfait pour un petit déjeuner continental.
Maitena Lapeyre . 2018-12-10
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The coffee was terrible. Milk was overheated so you couldn’t touch the glass for at least 15 min. Knifes were super dirty and it was disgusting to even touch them. Big NO NO.
Karolina R. . 2018-12-09
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Il miglior caffè bevuto a londra
Maria Antonietta Scarascia . 2018-11-11
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I costa mum karo had a lovely day and everyone was brought hot cocoler and day drunk
Noor S . 2018-11-10
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Clean, lovely coffee, but keep changing the working staff, which need more training to satisfy customers need!
Sherif ElSamman . 2018-10-26
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Nice place, always packed though. Not the best coffee but can do.
L . 2018-10-15
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The customer service here is terrible because they did not ask me if i wanted my hot chocolate in or take out and no cream for my hot chocolate .staff are arguing over working hours
fatiha jebari . 2018-10-04
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Always a good place to work on your laptop
Daniel Zandbergen . 2018-10-03
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Buen café y pasteles, muy recomendable.
Toni Cerdà . 2018-08-16
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Latte was a milky mess, so weak it was untrue. Go to Pret or Nero for better coffee
M L . 2018-07-29
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Nice ambience, staff during the morning more friendly than late shift staff! Nice addition to the Harrow road.
Le Pearl . 2018-07-27
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Good coffee and breakfast sandwiches selection. Covinient spot on busy street.
Zurab Lobzhanidze . 2018-07-19
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Just went in for an iced coffee and they don’t have ice ! Seriously no ice for an iced drink ? What is the point ? How does a place who mostly sells drink doesn’t have ice in the middle of a hot summer ! I think the person I spoke to was just lazy and could not be bothered Would not recommend
Leila hedjem . 2018-07-13
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Nick only went and bloody screwed us over and we spent over 5 hours here but Melanie sorted us out in the end. Probably spent over 50 quid here but overall I would advise, it's a great day out. If you're bored just spent five hours here and you will absoutley love it.
Sam Jackson . 2018-07-12
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Nice chilled atmosphere by harrow road crossing into notting hill
Anthony Murray . 2018-06-24
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Had a great time at brunch! Thank you so much to Sonia for making our experience even more amazing🫶🏼
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Une très bonne soirée passée dans ce lieux chaleureux. Les cocktails sont excellents, le service rapide et sympathique.
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I will start with the basics. Service was not only good it was great! Staff were attentive at all times. They provided recommendations, there was a genuine smile with each plate the placed at the table. They were interactive and polite at all times. The food was so tasty, authentic to the taste, opinionated reviewer as being Spanish I look for the seasoning my mum always plates at home. I’m usually so underwhelmed by so many tapas restaurants and they lack the right seasoning and lack the authentic taste. This did not fail. The ambiance was good and the place is clean and organised
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The food and atmosphere were fantastic. However, the service could use some improvement. We were charged for a dish that was unavailable. Additionally, we ordered tea, but after waiting for 15 minutes, we were informed that our order was forgotten. They continuously brought water to our table without asking if we wanted more and cleared dishes without checking if we had finished eating. From interior design aspects.. Ladies watch out.. there is no place to put or hang your bags 😅! The light are soo dim and the candles on the tables are not a safe thing and is uncomfortable with the dimmed lights… Hopefully, they will make improvements to their service & decor choices