Costa Coffee in Worcester

Dirty crockery and poor and sloppy service. Dirty table . Please re train staff help them to welcome customers

It was delivered early but I was missing an item.

This Costa just off the City Walls road. It's just the right place after I am going. shopping .you must look at breakfast boards just outside. I DON'T think you could bet the prices. The staff are very friendly and helpful.

An over-generous and mandatory one star. Incredibly bland and staffed by disinterested robots.

A very popular coffee shop brand in Worcester. Excellent coffee and snack

Again app directed driver to wrong location 8 Hamilton Road ! when will the app direct to 8 Derby Road. Lastly food was good quality but cold.

Absolute joke, asked for no marshmallows and got them, both cheese toasties were disgusting and cold even after they had just come out of the oven. Weren’t cut and put it the packet properly so filling had fallen out. Definitely need to train the staff properly

U should invest better into training staff making proper coffee! I just wasted over 4 quit for one brownie Frappe which was absolutely disgusting, she put way too much syrup in and it wasn't drinkable and it went in a bin ! I had the same frappe from different Costa which tasted amazing and this is the reason why I stopped visiting Costa in a past you just never know what u gonna get! I learned my lesson again Costa is absolute waste of money!

The dirtiest Costa I have ever been in. The toilets were filthy my cup was dirty and there was food all over the floor and smeared up the windows.

Just visited and the two ladies on the counter were both very pleasant and professional explaining the drinks to me and boy they got my drink just perfect a credit to the company

the drinks ordered were undrinkable and they got the order all wrong

One of the best coffee shops in Gloucester city centre.

Clean tidy , tables around cleaned quickly, great coffee and I had a Bakewell tart

Whoever you have making the frappes, please train them better this is literally just sweet milk, tastes nothing like chocolate fudge. I’ve had them before and they’ve been great, this is barely drinkable

drinks was nice & hot, but the tea had no milk,had to drink without

I wouldn’t bother ordering from here. Took just over and hour for 3 cold drink only to be 2/3 full and 1/3 of that was froth

Twice in a row I didn’t get the sausage bap yesterday I got bacon instead of sausage and now I didn’t get one at all also the frappe is a mocha

Service is very poor. I ordered a banana loaf but instead, I received a chocolate twist which I am allergic to. If the item is not there at least ring and say it please next time

The only two working toilets are both out of order which you don't find out about until after your purchase. It looks as though the issue isn't recent nor about to be remedied soon. You're expected to use Asda's toilets, which is a fair bit away, well into the shop, and I highly doubt un-agreed by Asda. Especially considering they have their own coffee shop. The store shouldn't really be operating a 'dine-in' service until they're fixed.

Lovely place. Makes it even better seeing it's my Accountants meet place.

my breakfast wrap is missing only got the coffee

Waited over 90 mins for it to arrive, then it was cold and the incorrect drinks order, good job I’m not diabetic with the syrup(which I didn’t order) in the latte

I love this place but unfortunatly in my last visit was the last. This place as been degradating for few years now. In my last visit i started by having to clean my own table, the the cutlery were disgusting, have ask to be replaced and and a very bad actitude from the guy at the till, than for my surprise my drink was with hairs and again after asking for new drink didnt receive any apology or simpathy from the staff. This was defenetly my last visit. Not to mention the prices are a total rip off, obviusly nothing to do with staff.

Fresh, hot and on time! Thank you

Wrong order I ordered a ice latte and you gave me a hot drink you mongs get a grip how hard is it too read a order and do it muppets

Need to request a refund as one item not available

My Hot chocolate was lovely. This young lad I presume was doing his Costa training, was also serving great customer service as well as doing his training. The drinks were made at a great pace, and the toastie was on top ⬆️.

Called in for a coffee. Decided to have a slice of cake as well. Service was great, very polite and prompt. Cake was delicious and cappuchino excellent.

Lovely place to sit when the sun is out. Always a great coffee...

Empty but still dirty tables. No cold drinks being served.

My first time in Worcester. It's a sunny day and busking with beautiful weather. I grabbed a cappuccino at Costa and the staff are friendly and helpful. Very spacious and clean. They have a variety of cakes and other snacks. The service was quick. The table arrangement was great. Toilets are clean. Overall this is quite a nice Costa.

Had popcorn frappe, tasted like coconut. I'm not sure if they gave me the wrong drink?

Good service . Hot food . Peaceful atmosphere

Always good, staff helpful brought my tray to the table as I have mobility issues

Had a lovley sausage bap :) with a hot chocolate!

Missing 2 of 3 items 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️

Cakes ordered were not available and no alternative allowed. No sign of a refund as yet. Only coffee delivered.

My order was missing the creamy mac and cheese

Good and without fuss, just as most Costas. Insufficient seating for the population of the area.

Missed out my croissant food was cold

Have been coming to this Costa for a while now and absolutely love the atmosphere. Whether you are here to work, chill with friends or just have a coffee, it's the perfect place to do so.

COSTA COFFEE CAFE ITS ALL WRIGHT TO GO TO FOR DRINK AND SOMETHING TO EAT AS WELL.

Great place for a quick coffee and cake or sandwich 🥪

Great coffee & toast in a nice restaurant

Compared to the Costa on Black pole, totally different feel. Almost feels like it needs a refurb, staff look fed up.

Friendliest service I've had in any coffee shop for some time. And a good coffee too.

Typical Costa menu, can get busy though.

Didn’t even have my order turn up!!!! Really not happy.

Coffee could of been filled to the top and sausage bap was rock solid couldn’t eat the top bit of a waste of money

No vegan options whatsoever. So had nothing to eat. Extremely poor. For vegans it doesn't even score one star imo.

Received half a cup of cappuccino, which was like a flat white and also disgusting. Tasted like it was made with old coffee grounds. I will never order again.

I thought “Large” referred to the amount of coffee I would receive, not just the cup in which it is contained. Very disappointed at having spent almost £5 on half of a cappuccino. Will use Cafe Nero in the future. Driver was on time and and very pleasant.

Ordered and paid online for pick up. Arrived at store 35 mins before closing time and told they were shut and no serving available. Still haven't recieved a refund etc. Avoid.

Not impressed with the service from one member of staff. The batista was friendly and did his job well. However the girl was on her phone instead of getting on with our order. Didn't ask if we wanted ketchup which is standard in any costa. Generally a bad attitude from her.

Such slow service that one coffee was cold before my other drink was served. Too busy doing online orders to serve customers in store 😢

Overall 4 telephone calls received from the delivery guy as he could not find the location even though the full address was provided upon ordering. Frappe ended up being just liquid by the time he finally found the location. Not happy.

Food tasted amazing. I ordered a large latte and only got a medium, apart from that it’s alright

Luv the coffee and all the food they serve especially the carrot cake it’s yummy quick delivery always on time amazing 😋

This order did arrive however the person delivering had dropped the coffee. I was called by him shortly after to say that I would receive a call and be offered a full refund. I have not had any other call so I am unsure if this has been refunded. I would appreciate an update on this please. It is not the first time I have had an issue with items being delivered, but it is the first time I have complained. I am happy to find another delivery service if needed. Many thanks Amanda

What a great place to grab a well made drink and just sit for a while!

Lovely new café at blackpole retail park. Nice new building , good staff and great products.

Great staff, nice and clean, fast service, amazing gingerbread latte and panini *****

Awful experience, ordered a bacon roll and coffee, bacon roll was left at costa !!!!!!! So now Im left with a very costly coffee

Came in on 26/12/21 5pm with 3 kids and husband . I'm coeliac and joso talked me thru all the allergy folder and service was polite and thorough thank you to him!! X

Great seasonal Christmas coffees and hot chocolate. Also love the toasties.

It was very busy and no where to sit

👍d wifi good coffee centrally located in Worcester City centre

Nice pit stop can sit outside or indoors it was clean and tidy and the staff were helpful to wheelchair users that came in. Although soft drinks for young ones are very limited the smoothie carton was welcomed by the little one iced latte hit the spot and we shared the slice of cake. Recommend it for that coffee pit stop.

Payed for large got regular in a large cup

Love love love this store staff are polite friendly and after going everyday since the day they opened (apart from lockdown and when there closed) its like home from home ! My order is always on point even down to them knowing when I change to winter and summer drinks ! The staff really do make this store can't ask for better there's always plenty of space inside and outside they go above and beyond to make it a pleasant experience thanks guys and girls...Julie ur amazing ...Jo,patty,milena,and so many more never change ur the best !

I love the cappuccino!!! So nice and smiley lady from the staff in the morning, she made my day!

They made my drink wrong the first time and second time! I asked for a summer berry cooler bearing in mind I had one in the Tewksbury shop that morning which was made perfectly! When I received the drink in Worcester it was runny not thick as it usually is ( remember I mention Tewksbury. It was lovely and thick) I asked why the thickening powder wasn’t added both times and was told they don’t add powder in any of the Costa’s (apparently the shop manager has worked in all Costa’s! ) When I told her I had one that morning in Tewksbury and it was made with powder she basically called me a liar ! She was very rude. Customer service was nonexistent! I asked for a refund she didn’t say please or thank you once. She ordered my husband to come to the till for the refund ! Not one apology from her. The worst Costa experience I’ve ever had. RUDE !!!!!!

Not too busy but friendly atmosphere

Dirty dishes piled by windows but food was good

Lovely, friendly staff. Out of the 3 Costa stores in the city centre, this is by far the best.

Great service , but forgot to not add chocolate swirl

So well positioned to relax and people watch

The quality and flavour of costa coffee, along with the wide range of coffees in particular is amazing! They also have a wide range of other beverages, cold as well as hot! It does tend to be on the pricey side but the quality is stunning and most definitely well worth the cost of a coffee !

Went in this afternoon and it was really disappointing that the lady behind the counter couldn't make many drinks due to no stock.... Stock arriving tomorrow... A very disappointed customer 😒

All okay apart from my black coffee had gone cold when it arrived.

As always, great service and the hot chocolate was to die for! I love the thick cream and marshmallows 😋

Wrong products arrived, rang the store but they didn’t care

The ham and cheese toastie was stale and difficult to chew. There was also very little filling, considering the price paid. The coffees were perfectly splendid 👌

Food was okay/coffee was better but didn’t receive full order for the second time Disappointed

We all love a great coffee and a good old chat ..roll on the 17th May we can sit in and enjoy a warm coconut milk hot chocolate 🍫😋

Nice coffee but certain staff need more personality, in my opinion we pay enough for coffee so a little more care from the staff ,??

Loved the Terry's Chocolate Orange coffee. Must try the After-Eight mint one next.

Quick. Screens up to make it safe. Polite and friendly staff

Pretty rushed not gonna lie. The drinks weren't the best but food was nice. I left my phone there 🤦 and staff were really nice when I picked it up. So struggling not to give 4... Butttttt is has to be a 3 unfortunately.

Had a couple of problems since the lockdown but the managers will try there hardest to make the problem go away:)

Usually very good,love going here, but a staff member was petting a non guide dog in the store and then served us without washing her hands.

Обслуговування на вершині,кава чудова,затишна і тепла атмосфера кав'ярні

Costa coffee ok what can one say

Went here with family and it was very busy, we were lucky to get a table but many people were left without somewhere to sit. However, this isn't something that can be helped with social distancing and the fact that it is small. Otherwise very good.

Clean enough but very cold inside

After months of lockdown and shielding we ventured out to the city and ended up in Costa Coffee in St Martin's quarter, Worcester. Both members of staff were very friendly. A good cup of coffee becomes a great cup of coffee when the staff make you feel so welcome. Patricia and her colleague certainly earned five stars as well as the coffee.

Great social distancing protocol and policing without being even remotely pushy!

Pleasent and helpful staff and we'll spaced tables

In the heart of St. Martin's Quarter and just off the main road if Worcester Costa Coffee is pleasant, clean and has free wifi

Loved the cat! Excellent friendly service, thanx