Based on 789 opinions finded in 3 websites
Based on 789 opinions finded in 3 websites
Nº 256 in 641 in Rochdale
Opinions
Off all the Costa coffee shops I have visited this wasn't 1 of the best experiences I have had. Even though the shop, located in the Wheatsheath shopping centre in Rochdale town centre, was 20 minutes from closing we could only order takeout drinks. We ordered 1 large Americano and 1 special hot chocolate, neither of the drinks were hot even though we requested for them to be made extra hot.
Colin O'Neill . 2024-09-18
MORE AT Google
Great service by young girl with lovely smile. She offered me a free sample of cold chai latte. Nice ambience too. Definitely going to visit again soon. ⭐️⭐️⭐️⭐️⭐️
Faiz Qadir . 2024-09-07
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Good for a quick coffee and break.
Farhat Kazmi . 2024-09-03
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Staff not helpful when trying to register my points on my bonus app on my phone.Also not forth in coming forward in promoting your cake offer for.members
Peter Clegg . 2024-08-29
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Tried this place 1st time. The 3x staff huddled around the till seemed to be busy chatting amongst themselves more than being attentive to the customers. After ordering, my 2x cups of coffee were just put on the counter without any courtesy. I had to enquire whether these were mine and one of the three grunted "yeah". Then they returned to their pastime.
Mo Azhar . 2024-08-29
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I consider myself a Costa afficionado, and this is my favourite Costa. The staff are everything, friendly, helpful and fun. Keep up the good work gangsters. I'd give higher than 5 stars for service if possible
Daniel Johnston . 2024-08-23
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My 82 year old mum was confronted in front of other customers by one of the female staff accusing her of not flushing the toilet after herself !! Nasty Nasty or what !!
Catherine Haile . 2024-08-01
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Order received spilled everywhere. Bag was wet, soggy muffin and drinks were empty cups. I want a refund
Courtney . 2024-06-17
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Really good service. Staff were lovely and served quickly. Clean and tidy
Jess Potts . 2024-06-11
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The staff are amazing, so lovely and polite, and always serve you with a smile. My experience there is always great.
Noor . 2024-04-25
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The food took ages and is stone cold
Izzy . 2024-03-13
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We ordered an egg sandwich for someone who doesn't eat meat and it was replaced with a chicken & bacon toastie
Stacey . 2024-01-26
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I will be the first to admit that I was as bad as the 2 members of staff, but I can’t believe how we were treated! The ladies taking the orders and making the coffees were lovely, 5 stars, there were another 2 at the front of the cafe chatting with each other not really taking much interest with what was going on around them. While I was waiting for the coffees my daughter went to look for an empty table but they all needed cleaning. We sat at the one that was cleanest and asked if someone could give it a wipe down. The girl who was at the front of the shop asked which one needed cleaning, and I admit I was a bit impolite when I said all of the empty ones. Understandably, she took offence and started to have a rant about it to the other members of staff. The man who she had been chatting with at the front of the cafe then came over to me to say that what I said was rude and got even more irate when I said I shouldn’t have to ask someone to do a small aspect of the job they are paid to do. At this point he picked our cups up, poured our coffee into paper cups and asked us to get out. The moral of the story is if you want a bit of a slanging match go to the Costa coffee in the Rochdale Exchange.
Diddlydoo Ashley . 2023-12-11
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Quieing up for a coffee wouldn't let a child use the toilet whilst his mother was in the que and allowed a customer to racially abuse the woman. ABSOLUTE DISGRACE
Stephen Birch . 2023-12-02
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One of the toasties was wrong 😟
Lauren . 2023-11-10
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Brilliant service, perfect order!
Marietta . 2023-11-01
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I ordered it to be delivered at 1 pm, it didn't come until 1.25. It was a big order and there was nothing on the food to say what it was so hand to manhandle other people's food to see what it was. It was nearly cold and the drinks had been spilt. when ordering most of the food it said they didn't have yet when someone went in at dinner they did, really disappointing, for the price I won't be ordering from there again.
Karen . 2023-10-12
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Costa Coffee is a typical coffee chain that you can find in many places. The coffee and snacks are decent, and it's a reliable choice for a quick caffeine fix or a bite to eat. The service is usually efficient, and the atmosphere is consistent with what you'd expect from a chain like this. It's not exceptional, but it gets the job done if you're in need of a convenient coffee stop.
jukejmen uk . 2023-10-11
MORE AT Google
My order wasn't delivered atall I want a refund asap tried calling through no answer Ive just moved in so we're all sat here starving with no food
fatima . 2023-09-24
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Didn’t revive my order, canceled it but it says delivered???? We have cameras n I can prove I didn’t receive my order. I only wanted a coffee how hard is that 😖
Courtney . 2023-09-13
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Absolutely wonderful. We never have any problems with Costa. It’s top notch coffee.
Angela . 2023-09-06
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Very friendly driver, great quality coffee and muffin
Shannon . 2023-08-24
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Great service - got a couple of coffees to enjoy with my mum whilst we had a catch up. Great coffee as always, thank you
Amanda Nicholls . 2023-08-19
MORE AT Google
Had hot chocolate was delicious
Debbie Garvin . 2023-08-14
MORE AT Google
Really nice shop very good coffee and food highly recommend it to everyone
ANTONY PEET . 2023-08-10
MORE AT Google
Paid for marshmallows and didn't get them amd it's nit the first time. Best part of the hot chocolate and its really annoying!
Sarah . 2023-07-30
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Food was melted leaking and cold by the time it came. Had left instructions
Georgia . 2023-07-22
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Asia excellent customer service polite and professional
Ajaz Ahmed . 2023-07-11
MORE AT Google
Missing 2 items .. worth £4.75
Lewis . 2023-07-01
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One girl sings while she works. I love this Costa, all the shops should be like this
Nikki Simpson . 2023-06-30
MORE AT Google
I ordered a hot chocolate. I added chocolate dust and marshmallows. I added in the comments if cream was possible. Iv got my hotchocolate no ream, no marshmallows no dust! I could of got one from a machine bit annoyed but they have sorted it out.
Sarah . 2023-06-29
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The only issue was that the lemon tart had melted... Might have been better in with the iced drinks
Lisa . 2023-06-09
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Ace, great drinks and here in quick time.
Betsy . 2023-06-03
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Not bad but prefer wetherspoons free refills
A Valentine . 2023-05-25
MORE AT Google
Can't beat Costa great food, great drinks, great customer service and clean 5☆
Lee J . 2023-05-18
MORE AT Google
Fast delivery, delicious drinks- bonus only ordered 2 coffees but received 2 iced mocha lattes so over all well pleased 😄
User . 2023-05-16
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Food wasn't that nice, cold, wrong drink, ordered Latte got Tea. Missing 1 cheese toastie.
A . 2023-05-12
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كوستا المكان الأجمل والمشروب الأفضل وخاصة الموكا افضل من يقوم بتحصيرها
sami shorhi . 2023-04-20
MORE AT Google
Had 2 lattes and 2 cheese toasties which were nice and the atmosphere was good too.. Nice and quiet..
Miss Crafty . 2023-04-05
MORE AT Google
Coffees were delivered tipped all in the bag with no lids on and the delivery driver left the coffees all on the front of my house on the floor and at the door step and left coffee to leak everywhere. Never ordering from this costa again.
Adam Mellor . 2023-04-02
MORE AT Google
Delivery took way over an hour, drink was cold when it did finally get here
Shawni . 2023-03-17
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Brought a chicken nacho pani And the Terry's orange hot chocolate with cream and marshmallows they was really nice
Hayley Lorraine . 2023-03-01
MORE AT Google
Went in store today with my sister she asked could she use toilet as it was emergency she has just had an operation the person behind till refused her and said it has to go though till my sister is a pensioner and need to use toilet she was unable to use after being refused I think this is disgusting there was hardly anyone in the shop yet she was refused we will not be calling into store again
Julie Howard . 2023-02-17
MORE AT Google
Love our Rochdale Costa manager and staff always friendly and make the best coffee to be found this side of the North stump 😁
Sonja Brine . 2023-02-15
MORE AT Google
Great stop for a cup of coffee & Hot chocolate excellent customer service helpful and polite staff.
arfan Kamora . 2023-02-05
MORE AT Google
Great service good food excellent 👌👌
Faruq Shaffi . 2023-02-04
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The guy running the place had a child behind the counter lifting him in the air making a bunch of noise. How is this appropriate in this setting? The tray looked like it hadn't been washed in days. The spoon honestly looked like someone else had been using it before me. The plate was dirty with black stuff on it. The cup was gross and had drips all down the side. Looked like some of the drips weren't even from when my drink was made. I only stopped in because it was open early as we were passing through and needed to make a call. Definitely won't return. Unprofessional and disgustingly dirty. Maybe if the staff did their job and stopped playing with kids in spaces they should be it'd actually get cleaned.
Dong-Yoo Park . 2023-01-18
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Absolutely awful service when I asked if my partners mum who is disabled 91 years old use the toilet due to being desperate member of staff said we have to purchase something at Costa coffee shop for my partners mum to use the toilet so we all left and ended up going to M&S used their toilets am absolutely appalled about the service that we received the way we were treated
balbir johal . 2023-01-16
MORE AT Google
Left a note to restaurant to make the coffee with less espresso and add some cream and option to have chocolate dusting which they just ignored. Really disappointing when you’re looking forward to enjoying your food.
sadiya . 2023-01-16
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Great café in Rochdale area. Try hot chocolate with Almond milk (it's spectacular!). Sicilian lemon muffin is also a must try.
Hugo Chagas . 2023-01-13
MORE AT Google
Staff were friendly, the tables needed to be cleared at lot faster and I noticed peoples orders weren't being fulfilled in due time. A lady I was sat near hadn't had her toast for a while and was complaining to her husband about it after telling the staff she was still waiting. My coffee and sandwich was just what I needed 😋
Tyra Carr . 2023-01-04
MORE AT Google
Food is a little expensive however I'm never away. Looks amazing now they have done it up
Vikki Wynn . 2022-12-30
MORE AT Google
Did not eat anything. But the hot chocolate with cream and marshmallows is to die for .
rose fitton . 2022-12-22
MORE AT Google
Ordered the brie and cranberry toastie. It was stone cold and rock hard.
Carole . 2022-12-14
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Friendly staff excellent service.
John Simpson . 2022-12-14
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Quiet, clean, and quick service in a comfortable setting. Costa is never cheap, but staff and surroundings have to be paid for.
steven yates . 2022-12-09
MORE AT Google
Grate coffee shop with amazing customer service and good coffee
Carmer 365 . 2022-11-26
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It took 90 minutes to deliver 2 coffees & 2 cakes. The distance is only 4 miles from Costa to my house!
Julie . 2022-11-23
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Excellent food quality really delicious and the Blueberry Muffins are amazing one very satisfied customer Thank You
Nadine . 2022-11-21
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Excellent everything was hot I will definitely order from you again Thank You
Nadine . 2022-11-10
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Mocha frappe spilt in the bag, only half left in the cup…
Reuben . 2022-11-08
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Always a high standard and the staff are great and very welcoming im a regular customer in there and have never been disappointed.
Donna Thompson . 2022-11-07
MORE AT Google
Fast and friendly and efficient
Sarah . 2022-11-03
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I look after my mother who suffers from dementia and is wheelchair bound. As a regular visitor in the Costa Coffee franchise my mother needed to visit the toilet. Thus we went into the Costa in the Newgate Shopping Centre in Rochdale. We approached the disabled facilities only to be told that we had to buy a coffee before using the loo. My mother is on medication and became stressed adding that the staff were utterly rude. Needless to say we exited to find another convienence. Do not go in. There is a far better Costa in the NEXT shop on Riverside Walk 5 mins away.
Adrian Alexander . 2022-10-26
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Super fast delivery with a lovely, friendly driver and great coffee.
Angela . 2022-10-26
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Best coffee in ages *chefs kiss*
Beck . 2022-10-19
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Had breakfast sandwiches delivered and the food was cold and baps rock hard Coffee was great as always!
Lara . 2022-10-16
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Food was cold and coffee was leaking all over the bag
Zoe . 2022-09-22
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Always get my order correct (fussy customer)
Stacy . 2022-08-08
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The lid isn't put on properly, the drink entirely spills over into a paper bag, ruins the entire order. They refund damaged items but I still pay a delivery and service charge just to not have an order. Dunkins packaging never spills over, much more efficient
Shah . 2022-08-04
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Vary good but all the coffee was all over the bag 🎒
R . 2022-08-03
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Missing items again. Nothing surprises me with the staff at Rochdale costa ( Town centre branch )
MOHAMMED . 2022-08-02
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Coffee leaking everywhere, clotted cream that I paid for expired on 9th July (today is 12th) I opened it and it had molded
Shah . 2022-07-12
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Did not receive the delivery at all. Shows delivered on App
MOHAMMED . 2022-07-11
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Every time i roder from here, it never hits the spot. Your drinks always depends on the person making it and here, no one does it right
Fatema Akhtar . 2022-07-02
MORE AT Google
Best coffee in rochdale :) The workers here are very helpful and friendly. I compare other coffee places to here which isnt fair on them because i now have high standards. I am now a loyal customer here.
Misterspacecake Gaming . 2022-06-30
MORE AT Google
The reason for low star rating is that I had a drink missing, tried to contact the Costa we ordered from with no answer and tried to contact the delivery driver, again couldn’t get through. Requested a refund and wasn’t given one!! Appalling!
Tim . 2022-06-27
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Never give cream or jam when u pay for a scone.
Zenab . 2022-06-19
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Missing half our order and what we got was cold or melted
Reece . 2022-06-17
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The lid wasn't put on the coffee and it spilled everywhere. The PAPER bag was full of coffee, it got all over the carpet and soaked my phone which was on the table. Good thing my phone is waterproof or I'd have a £1000 loss here
Shah . 2022-06-17
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Best service ever, all the girls and guys working here are always polite and the coffee is delicious, good assortment of sweet treats and sandwiches. Get bit too busy on occasions thou 😒
iwona michalska . 2022-06-14
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Ordered a bacon bap and received a toastie 🙈
Kayleigh . 2022-06-12
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I haven’t recived my food it has been delivered to the wrong house.
caitlin . 2022-06-07
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Ordered scones with clotted cream and strawberry conserve. Didn't send clotted cream or strawberry conserve but sent butter
M . 2022-06-02
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Cheese toasty was stale not like been cooked stale but old
Katie . 2022-05-25
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It arrived in literally 20 minutes. They had ran out of something so found a valid replacement and added extras in. Really good service
Shah . 2022-05-17
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Never had a problem ordering from here, coffee is always the perfect temp and the treats are delicious. Had a nice and jolly driver too
Charlotte . 2022-05-13
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Hot coffee and hot food. Impressed
Kyle . 2022-04-18
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Driver parked 10 minutes from our house and told us to come get it because he didn’t want to turn his car around
Leighanne . 2022-04-18
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Worst coffee I have ever tasted. Doesn’t even taste like it came out of Costa. 🤮
Kayleigh . 2022-04-01
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Great coffee and a nice cheese and ham toastie
Martin Reed . 2022-03-29
MORE AT Google
Meet my new friend here in Costa,she's from Philippines 🇵🇭 too. I always love Costa coffee ☕️
Rowena Byrne . 2022-03-26
MORE AT Google
Completely incompetent staff, almost every single order is missing items or incorrect and when calling to speak to the manager about missing items, they claimed the driver must have took the missing item....out of stapled and sealed bags.
Lindsay . 2022-03-23
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So nice, piping hot & can actually taste the caramel in the coffee 😍
Kayleigh . 2022-03-16
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My daughter took us there in commemoration of my son's birthday. Well it wasn't bad at all.
Idam Othniel Okoh . 2022-03-12
MORE AT Google
A good coffee I had, but a bit too expensive for what it was.
Myron Szymanskyj . 2022-03-11
MORE AT Google
I love Costa but sometimes the coffee arrives cold and the sausage bap “hard” but. today it was perfect. Sack the one who makes cold coffee & hard baps - keep who ever made it today!!😃
Kayleigh . 2022-03-03
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Fantastic driver, pleasant, polite and great handoff
Umair . 2022-02-23
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Every time I order from here something is off. My previous order had croissants covered in a white powdered sugar. What was it from? Who knows, but it’s grim. Today my order has one Croissant that was rock hard. My best guess is that it was heated for another customer then left.
Alan . 2022-02-22
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Gave us a wrong item (asked for apple crumble flapjack and got a fruit one)
Nicola . 2022-02-18
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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