Costa Coffee in Rochdale

Off all the Costa coffee shops I have visited this wasn't 1 of the best experiences I have had. Even though the shop, located in the Wheatsheath shopping centre in Rochdale town centre, was 20 minutes from closing we could only order takeout drinks. We ordered 1 large Americano and 1 special hot chocolate, neither of the drinks were hot even though we requested for them to be made extra hot.

Great service by young girl with lovely smile. She offered me a free sample of cold chai latte. Nice ambience too. Definitely going to visit again soon. ⭐️⭐️⭐️⭐️⭐️

Good for a quick coffee and break.

Staff not helpful when trying to register my points on my bonus app on my phone.Also not forth in coming forward in promoting your cake offer for.members

Tried this place 1st time. The 3x staff huddled around the till seemed to be busy chatting amongst themselves more than being attentive to the customers. After ordering, my 2x cups of coffee were just put on the counter without any courtesy. I had to enquire whether these were mine and one of the three grunted "yeah". Then they returned to their pastime.

I consider myself a Costa afficionado, and this is my favourite Costa. The staff are everything, friendly, helpful and fun. Keep up the good work gangsters. I'd give higher than 5 stars for service if possible

My 82 year old mum was confronted in front of other customers by one of the female staff accusing her of not flushing the toilet after herself !! Nasty Nasty or what !!

Order received spilled everywhere. Bag was wet, soggy muffin and drinks were empty cups. I want a refund

Really good service. Staff were lovely and served quickly. Clean and tidy

The staff are amazing, so lovely and polite, and always serve you with a smile. My experience there is always great.

The food took ages and is stone cold

We ordered an egg sandwich for someone who doesn't eat meat and it was replaced with a chicken & bacon toastie

I will be the first to admit that I was as bad as the 2 members of staff, but I can’t believe how we were treated! The ladies taking the orders and making the coffees were lovely, 5 stars, there were another 2 at the front of the cafe chatting with each other not really taking much interest with what was going on around them. While I was waiting for the coffees my daughter went to look for an empty table but they all needed cleaning. We sat at the one that was cleanest and asked if someone could give it a wipe down. The girl who was at the front of the shop asked which one needed cleaning, and I admit I was a bit impolite when I said all of the empty ones. Understandably, she took offence and started to have a rant about it to the other members of staff. The man who she had been chatting with at the front of the cafe then came over to me to say that what I said was rude and got even more irate when I said I shouldn’t have to ask someone to do a small aspect of the job they are paid to do. At this point he picked our cups up, poured our coffee into paper cups and asked us to get out. The moral of the story is if you want a bit of a slanging match go to the Costa coffee in the Rochdale Exchange.

Quieing up for a coffee wouldn't let a child use the toilet whilst his mother was in the que and allowed a customer to racially abuse the woman. ABSOLUTE DISGRACE

One of the toasties was wrong 😟

Brilliant service, perfect order!

I ordered it to be delivered at 1 pm, it didn't come until 1.25. It was a big order and there was nothing on the food to say what it was so hand to manhandle other people's food to see what it was. It was nearly cold and the drinks had been spilt. when ordering most of the food it said they didn't have yet when someone went in at dinner they did, really disappointing, for the price I won't be ordering from there again.

Costa Coffee is a typical coffee chain that you can find in many places. The coffee and snacks are decent, and it's a reliable choice for a quick caffeine fix or a bite to eat. The service is usually efficient, and the atmosphere is consistent with what you'd expect from a chain like this. It's not exceptional, but it gets the job done if you're in need of a convenient coffee stop.

My order wasn't delivered atall I want a refund asap tried calling through no answer Ive just moved in so we're all sat here starving with no food

Didn’t revive my order, canceled it but it says delivered???? We have cameras n I can prove I didn’t receive my order. I only wanted a coffee how hard is that 😖

Absolutely wonderful. We never have any problems with Costa. It’s top notch coffee.

Very friendly driver, great quality coffee and muffin

Great service - got a couple of coffees to enjoy with my mum whilst we had a catch up. Great coffee as always, thank you

Had hot chocolate was delicious

Really nice shop very good coffee and food highly recommend it to everyone

Paid for marshmallows and didn't get them amd it's nit the first time. Best part of the hot chocolate and its really annoying!

Food was melted leaking and cold by the time it came. Had left instructions

Asia excellent customer service polite and professional

Missing 2 items .. worth £4.75

One girl sings while she works. I love this Costa, all the shops should be like this

I ordered a hot chocolate. I added chocolate dust and marshmallows. I added in the comments if cream was possible. Iv got my hotchocolate no ream, no marshmallows no dust! I could of got one from a machine bit annoyed but they have sorted it out.

The only issue was that the lemon tart had melted... Might have been better in with the iced drinks

Ace, great drinks and here in quick time.

Not bad but prefer wetherspoons free refills

Can't beat Costa great food, great drinks, great customer service and clean 5☆

Fast delivery, delicious drinks- bonus only ordered 2 coffees but received 2 iced mocha lattes so over all well pleased 😄

Food wasn't that nice, cold, wrong drink, ordered Latte got Tea. Missing 1 cheese toastie.

كوستا المكان الأجمل والمشروب الأفضل وخاصة الموكا افضل من يقوم بتحصيرها

Had 2 lattes and 2 cheese toasties which were nice and the atmosphere was good too.. Nice and quiet..

Coffees were delivered tipped all in the bag with no lids on and the delivery driver left the coffees all on the front of my house on the floor and at the door step and left coffee to leak everywhere. Never ordering from this costa again.

Delivery took way over an hour, drink was cold when it did finally get here

Brought a chicken nacho pani And the Terry's orange hot chocolate with cream and marshmallows they was really nice

Went in store today with my sister she asked could she use toilet as it was emergency she has just had an operation the person behind till refused her and said it has to go though till my sister is a pensioner and need to use toilet she was unable to use after being refused I think this is disgusting there was hardly anyone in the shop yet she was refused we will not be calling into store again

Love our Rochdale Costa manager and staff always friendly and make the best coffee to be found this side of the North stump 😁

Great stop for a cup of coffee & Hot chocolate excellent customer service helpful and polite staff.

Great service good food excellent 👌👌

The guy running the place had a child behind the counter lifting him in the air making a bunch of noise. How is this appropriate in this setting? The tray looked like it hadn't been washed in days. The spoon honestly looked like someone else had been using it before me. The plate was dirty with black stuff on it. The cup was gross and had drips all down the side. Looked like some of the drips weren't even from when my drink was made. I only stopped in because it was open early as we were passing through and needed to make a call. Definitely won't return. Unprofessional and disgustingly dirty. Maybe if the staff did their job and stopped playing with kids in spaces they should be it'd actually get cleaned.

Left a note to restaurant to make the coffee with less espresso and add some cream and option to have chocolate dusting which they just ignored. Really disappointing when you’re looking forward to enjoying your food.

Absolutely awful service when I asked if my partners mum who is disabled 91 years old use the toilet due to being desperate member of staff said we have to purchase something at Costa coffee shop for my partners mum to use the toilet so we all left and ended up going to M&S used their toilets am absolutely appalled about the service that we received the way we were treated

Great café in Rochdale area. Try hot chocolate with Almond milk (it's spectacular!). Sicilian lemon muffin is also a must try.

Staff were friendly, the tables needed to be cleared at lot faster and I noticed peoples orders weren't being fulfilled in due time. A lady I was sat near hadn't had her toast for a while and was complaining to her husband about it after telling the staff she was still waiting. My coffee and sandwich was just what I needed 😋

Food is a little expensive however I'm never away. Looks amazing now they have done it up

Did not eat anything. But the hot chocolate with cream and marshmallows is to die for .

Ordered the brie and cranberry toastie. It was stone cold and rock hard.

Friendly staff excellent service.

Quiet, clean, and quick service in a comfortable setting. Costa is never cheap, but staff and surroundings have to be paid for.

Grate coffee shop with amazing customer service and good coffee

It took 90 minutes to deliver 2 coffees & 2 cakes. The distance is only 4 miles from Costa to my house!

Excellent food quality really delicious and the Blueberry Muffins are amazing one very satisfied customer Thank You

Excellent everything was hot I will definitely order from you again Thank You

Mocha frappe spilt in the bag, only half left in the cup…

Always a high standard and the staff are great and very welcoming im a regular customer in there and have never been disappointed.

Fast and friendly and efficient

I look after my mother who suffers from dementia and is wheelchair bound. As a regular visitor in the Costa Coffee franchise my mother needed to visit the toilet. Thus we went into the Costa in the Newgate Shopping Centre in Rochdale. We approached the disabled facilities only to be told that we had to buy a coffee before using the loo. My mother is on medication and became stressed adding that the staff were utterly rude. Needless to say we exited to find another convienence. Do not go in. There is a far better Costa in the NEXT shop on Riverside Walk 5 mins away.

Super fast delivery with a lovely, friendly driver and great coffee.

Best coffee in ages *chefs kiss*

Had breakfast sandwiches delivered and the food was cold and baps rock hard Coffee was great as always!

Food was cold and coffee was leaking all over the bag

Always get my order correct (fussy customer)

The lid isn't put on properly, the drink entirely spills over into a paper bag, ruins the entire order. They refund damaged items but I still pay a delivery and service charge just to not have an order. Dunkins packaging never spills over, much more efficient

Vary good but all the coffee was all over the bag 🎒

Missing items again. Nothing surprises me with the staff at Rochdale costa ( Town centre branch )

Coffee leaking everywhere, clotted cream that I paid for expired on 9th July (today is 12th) I opened it and it had molded

Did not receive the delivery at all. Shows delivered on App

Every time i roder from here, it never hits the spot. Your drinks always depends on the person making it and here, no one does it right

Best coffee in rochdale :) The workers here are very helpful and friendly. I compare other coffee places to here which isnt fair on them because i now have high standards. I am now a loyal customer here.

The reason for low star rating is that I had a drink missing, tried to contact the Costa we ordered from with no answer and tried to contact the delivery driver, again couldn’t get through. Requested a refund and wasn’t given one!! Appalling!

Never give cream or jam when u pay for a scone.

Missing half our order and what we got was cold or melted

The lid wasn't put on the coffee and it spilled everywhere. The PAPER bag was full of coffee, it got all over the carpet and soaked my phone which was on the table. Good thing my phone is waterproof or I'd have a £1000 loss here

Best service ever, all the girls and guys working here are always polite and the coffee is delicious, good assortment of sweet treats and sandwiches. Get bit too busy on occasions thou 😒

Ordered a bacon bap and received a toastie 🙈

I haven’t recived my food it has been delivered to the wrong house.

Ordered scones with clotted cream and strawberry conserve. Didn't send clotted cream or strawberry conserve but sent butter

Cheese toasty was stale not like been cooked stale but old

It arrived in literally 20 minutes. They had ran out of something so found a valid replacement and added extras in. Really good service

Never had a problem ordering from here, coffee is always the perfect temp and the treats are delicious. Had a nice and jolly driver too

Driver parked 10 minutes from our house and told us to come get it because he didn’t want to turn his car around

Hot coffee and hot food. Impressed

Worst coffee I have ever tasted. Doesn’t even taste like it came out of Costa. 🤮

Great coffee and a nice cheese and ham toastie

Meet my new friend here in Costa,she's from Philippines 🇵🇭 too. I always love Costa coffee ☕️

Completely incompetent staff, almost every single order is missing items or incorrect and when calling to speak to the manager about missing items, they claimed the driver must have took the missing item....out of stapled and sealed bags.

So nice, piping hot & can actually taste the caramel in the coffee 😍

My daughter took us there in commemoration of my son's birthday. Well it wasn't bad at all.

A good coffee I had, but a bit too expensive for what it was.

I love Costa but sometimes the coffee arrives cold and the sausage bap “hard” but. today it was perfect. Sack the one who makes cold coffee & hard baps - keep who ever made it today!!😃

Fantastic driver, pleasant, polite and great handoff

Every time I order from here something is off. My previous order had croissants covered in a white powdered sugar. What was it from? Who knows, but it’s grim. Today my order has one Croissant that was rock hard. My best guess is that it was heated for another customer then left.

Gave us a wrong item (asked for apple crumble flapjack and got a fruit one)