Costa Coffee in York

Been here many times before with no issues at all, but this particular visit frustrated me due to one member of staff who was chatting way too much while on shift. The middle-aged woman is short, with brown curly hair and brown eyes. She was chatting with the customer before me since I stepped in the shop. I had to wait nearly 5 minutes for her to eventually take his order and then she asks another member of staff (middle-aged man with brown hair and beard) to take my order. He puts my toastie in the oven and promptly and politely takes my order. A few minutes later my toastie is done and the woman is still chatting away with the customer before me while making his drinks. I'd say I had to wait a further 6-7 minutes for her to finish his 2 drinks before she even starts on mine (There was also another lady behind me also now who had ordered and waiting at this point too). The customer before me had ordered a mocha with full fat milk and used what was left of that to make my hazelnut latte when I didn't ask to have whole milk in mine. I politely ask her to remake it with semi-skimmed because I didn't ask for full fat milk. She starts remaking my latte and then 2 other ladies walk up to her and start chatting with her and distracting her, causing her to forget to add the hazelnut syrup I paid extra for. I waited probably about 12-15 minutes in total to finally get my order and sit down when it usually only takes no more than 5. I don't have a problem with staff being friendly with customers, (I work in hospitality myself) but don't let it affect the speed of service to other customers that are waiting and causing you to get orders wrong and using the wrong milk. If it were another customer with an allergy or intolerance and hadn't noticed what was put in their drink it could have been a risk to their health.

A quick coffee to start the day.

Great small team at this coffee shop.

Nice experience here as usual. Naimh was very pleasant and helpful with dietary requirement knowledge.

Never had a bad drink here, always go for the same and always made as ordered. Extra hot, hot chocolate.

Busy coffee shop and experience marred by custers taking up tables before purchasing.

We didn't get to rate the food because the service here is appalling. We entered the shop, I asked one of the shop keepers if it was OK that we have our dog with us. We get to the counter and order our drinks and food, and right before we were to pay, she is asking us to sit outside because we have our dog. To me, this is really bad service and discrimination.outside is cold, and what is our dog going to do if he sits inside with us ? We left the shop and found right next to it Cooplands coffee place with really friendly staff and great coffee

Christmas hot chocolate wow. Thank you.

I only gave food 1 star as they have no choice of gluten-free other than a small bar.

Not only is the coffee fantastic the staff are friendly and welcoming the prices are fair in comparison to other coffee outlets and the atmosphere is nice.

Newish shop well laid out with good flow. Plenty of tables and cup recycling facility. Was very busy last few times I have used it but service very good.

For once, this outlet was not queued up. It was fully stocked and staffed. It was pleasant to sit and have coffee for once. Usual offer for drinks and food. It is a pleasure when it is like today.

Big fan of Costa, the only reason is got 4 stars is because we had to wait 10 minutes to find a table, otherwise coffee very good as always, staff very friendly and helpful, one of them even trying to help us finding a table without being able to. Shop to small for such a big shopping park.

Well organised with recycling facilities and helpful staff.

Very tidy shop, the staff are so helpful with everything and the food is amazing 😊😊

Excellent customer service and the food and drinks were absolutely fantastic. Would highly recommend.

I have to say this, dogs have no place in any food or drink cafe, restaurant it's disgusting, we sat down and there were dog hairs everywhere it's absolutely not acceptable, especially for people who are allergic to animal hairs, Costa! Change your policies

Very busy Costa coffee,service was ok but not special possibly due to being very busy. The coffee and food were good and would visit again.

I love going for a coffee, but the gluten-free options are very, very limited. They weren't very quick at clearing tables and keeping the place clean!

Baristers always smiley and helpful. Coffee as good as anywhere. Like this place.

Food looks nice but iv not had eaten . Service was great .

Extremely busy but staff rattled through the queue quickly. Staff were rushed of their feet but were friendly and welcoming.

Coffee was good. Two knives, two spoons both dirty so spoilt our visit.

Food & drinks as good as you would expect at a Costa but it's the staff that really make this branch brilliant. They are so friendly & helpful.

Super clean store, every table spotless! We got brownie frappe, blueberry frappe and biscoff cheesecake!!! The cake was perfect !!!!

Staff not welcoming and often get orders wrong. The music is terrible. A smile goes a long way.

Did everything you would expect from a Costa, nice setting with lots of comfortable chairs and a nice outdoor area for nicer days

Good location. Good place to meet up for coffee. In or out 👍 The staff was friendly and helpful in choosing a cake as we can't make decisions about which one .haha. I

Love it, great atmosphere and friendly staff 😄

Very good food at what they offer I decided to get a mozzarella and tomato and broccoli sandwich and a bag of chrisps and a pot of tea for one

I manged to get a coffee straight away, usually your waiting around 45 minutes plus these days as all the takeaway services take priority, they coffee wasn't as good as I usually expect from Costa though. I found the flat white to be more of a cappuccino

Afternoon brew. Nice and clean area and helpful staff. Sfter York Hospital Costa not having any Internet they willingly honoured my "bean"and added to my account. Thank you.

Been here a number of times. Staff always friendly. There is also a good selection off food & drinks.

Worse costa I've ever been too, staff are slow, rude and incompetent. Forgot to process our order after taking payment, then after 5 people after us got served we asked when our would be prepared, got shouted at "got to wait your turn" before they realised their mistake..... Not even a sorry. Toilets filthy, not from customer use, but lack of cleaning, grouting/tiles below hand drier is black/mouldy not been cleaned in months... health inspection overdue...

Nice and comfy and not too busy. Great frappe and muffin too.

Always great service! Friendly staff, unlike the Vanguard store.

Quite busy, lovely area inside and plenty of seating outside. Staff were lovely and efficient despite the rush of people and orders.

I love costa and regularly chose it amongst other. However, this branch is absolutely the worst ever. I have ordered chocolate Frabe and they forgot me and kept me waiting for too long until I stand again in the queue and spoke with cashier to check my order which they finally made it with horrible taste ever. Will be my last visit to this branch and will definitely go with other options in monk cross. I am sorry for leaving this review but u really need to look into this and improve your staff that works here.

Coffee only good thing about this place. Dirty tables, floors and only serving in takeaway cups as dishwasher broken. One toilet out of order and the other might as well have been. The tap was hanging off the sink and the dryer wasn't working. Paper towels had been left somewhere but had ended up all over the floor. Air conditioning was blowing cold air out. All in all an unpleasant experience

Absolutely love this Costa, food is tasty, coffee is always nice. It's a lovely warm relaxing atmosphere. The staff are truly amazing, happy friendly and helpful. The slight downside is it can be so popular that finding a table can be difficult. However, in summer they have plenty of outdoor seating

I am a regular Costa customer however my first visit here was poor to say the least! Hot sandwich was served stone cold, returned and redone, two attempts at making me a Flat White, my usual choice but was like drinking milk on both occasions, eventually made an Americano so I could at least taste coffee instead of drinking hot milk, not sure if you have changed beans but it had a funny taste so left. Didn’t bother mentioning to staff as although they tried to rectify my issues service was very much lacking, no real apology or cracking a polite smile would have been nice, doubt I will be revisiting here again!!