Costa Coffee in Birmingham

The ham & cheese toastie was very good and the Maple Latte was delicious

I recently popped into Costa Coffee in Birmingham, hoping to get a proper taste of British culture, so I opted for a nice cuppa tea. I must say, I was expecting something a bit more authentic, considering it’s the UK and all. The tea itself was decent enough—nothing to write home about, mind you—but it lacked that proper brew you’d expect from a traditional British tearoom. The staff were friendly, and the atmosphere was cosy enough, but if you’re looking for a quintessentially British tea experience, this might not quite hit the mark. It’s more of a quick stop for a caffeine fix than a place to savour the finer points of British tea culture. Still, not a bad spot for a casual catch-up or a quick break.

We use this branch every Friday. Always exceptional customer service from Venkatesh and the team. As we are regulars they always remember our drinks order, they are always very friendly, polite and welcoming, even when very busy and under pressure. The store and facilities are clean and tidy. The drinks are well made and cakes very tasty too. Very much recommended.

It's a great place. Love the food and the staff are very friendly. I go there very often.

I visit Costa Coffee at Sheldon almost daily, and I’m consistently impressed by the exceptional service provided by Vanketesh. He is incredibly friendly and welcoming. From the moment I walk in, he greets me with a warm smile and a genuine interest in making my visit pleasant. Despite the store often being busy, Vanketesh handles the rush with remarkable efficiency. My order is always taken swiftly, and I never have to wait long for my drink. His ability to multitask and manage time effectively is evident. What really stands out is Vanketesh’s attention to detail. He remembers my daily order and starts preparing it as soon as I walk in, which is incredibly thoughtful and efficient. Little touches like this make a big difference in my overall experience. Overall, Vanketesh exemplifies what great customer service should be. His professionalism, skill, and friendly nature turn a regular coffee stop into a delightful experience. I highly recommend visiting Costa Coffee at Sheldon and having Vanketesh craft your next coffee.

I am a 'regular',always a pleasant experience,nice location and a new manager who goes out of his way to make sure you're a satisfied customer,just gets better.

Very bad service, waiting in a que with one person serving and the other person chatting away waited 15mins then I went

Need more staff. I popped in for a coffee with my mate. And even though it wasn't that busy, all the tables inside were full of dirty cups & plates. Think this costa could do with more staff. We ended up drinking our drinks outside, and let's just say it wasn't warm to sit outside. The lady that served us made our drinks, and lucky we were watching her as she used the wrong milk. Let's just say she wasn't happy she had to throw it out. Then she was bouncing about like it was too much trouble to make it right. We will not be returning, or will I be recommending this Costa coffee

Ginger guy with hair in pony tail closed the store early than was supposed to be so he could have an early finish won’t be going to this store again have previously been and he has a bad attitude always grumpy enough chances given while he is still working there I will be going else where from now on

Didn’t give me straws with my iced drinks.

Comfortable shop. Not many seats. Parking you have to pay for or we went into halfords car park opposite. Free if don't stay too long. A bit tight for wheel chairs but you can move tables about. Friendly staff. Food good.

Absolutely disgusted in this service. I ordered breakfast costing £29 from Costa via just eat. I then had a phone call from Costa itself saying that they don’t know how I managed to order the items as they currently have none in store and that they will cancel the order however I have to go through just eat to get a refund. I then had a just eat delivery driver turn up to my address with 2 breakfasts from Sheldon cafe. When I’ve rang Sheldon cafe they’ve told me the driver has delivered there order to the wrong address and there having to place another one on there behalf. So I’m now left with someone else’s delivery and my order hasn’t been delivered. So I’m wanting a full refund as soon as possible.

I went here yesterday morning and the service from the guy (small, ginger hair in a ponytail) was appalling. No good morning, miserable, banging utensils around - could do with some customer service training. It's the only Costa I've been in where the staff have been rude, good job this particular shop was a one off.

As Costa's go, it's a good one. 👍

Great coffee, friendly helpful staff

A lovely clean branch, excellent coffee ☕️ as normal. I complemented a member of staff as to the cleanliness of the toilets, which were spotless. Something that you don't find very often in some of the shops. Will definitely visit again if in the area. 😀

I had an amazing experience at Costa Coffee, and I'd like to give a special shoutout to Stacey, the manager. Stacey's exceptional management skills and attention to detail really made my visit memorable. She ensured that the staff provided outstanding customer service, and she was always ready to answer any questions or address any concerns. Stacey's passion for coffee was evident in the way she shared her knowledge and recommendations, making my coffee selection even more enjoyable. Her friendly and approachable demeanor created a warm and welcoming atmosphere in the café. I highly recommend visiting Costa Coffee and experiencing Stacey's fantastic leadership firsthand.

Sunday morning treat, tried the mince pie and its the best one ive had

It is not too big but really clean

Really nice and hot and fresh pastries thank you

Nice little Costa which is on my commute.

Should advertise as closing time for half four as staff stop serving half an hour before

Fast and came hot. I know who made my drink just by the taste as it’s perfect everytime I go in store

Ordered banana loaf and they was all hard and stale.

Lovely driver, food in fantastic condition! Thank you very much!

Very experienced and helpful staff . Great place to be

Lovely little Costa Coffee. Very cosy atmosphere and lovely staff with great customer service.

Good service. Lovely relacing atmosphere, Cake was a bit dry.

Coffee good as usual. Custard croissant was dry with hardly any filling. Had swill each bite with a swig of coffee. Takeout not eat in

Always a good place to visit, especially with friends. First time visited at the Birmingham Costa, but I was not disappointed. The staff made a mess but it was cleaned straight away, they were very friendly and the three cakes my friend and I shared were very tasty. We'll worth another visit.

Friendly and caring staff excellent coffee.

Service and drinks were nice, and I could really taste the coffee.

Driver was very polite and friendly

Hot food was squashed into one small paper bag with a iced frappe and Hot food and cakes squashed into eachother in one tiny bag the cakes were completely soggy so had to throw them away . Waste of money.

Ask for skimmed mild made it with full fat milk it made me verry ill

Very friendly and attentive staff. Would definitely return.

Mocha latte was great . Staff very friendly and wheel chair accessible

Make sure you have plenty of time 'cus the service is EXTREMELY slow. Only 2 people in front of me but 10 minutes from entering to sitting down with my drink. Car park outside only free for 30 mins!!

Food as any Costa coffee is very good, very expensive for what you get great service from the staff

Staff are always polite, best costa coffee by far

The staff were friendly and helpful.

Fantastic service and friendly staff

Staff need a pay rise excellent service 👏

Second time I have been in there and not very happy both times, i thought i would give it another go. I went in yesterday (Sunday) to get some hot chocolates. I have only given a 1 because the 2 men in the shop were friendly. The counter where the drinks are made were dirty, with drink Stains every where not been cleaned, powder for drinks all over. The counter area is not clean too. To top it up our drinks were watery and not chocolatey, no taste whatsoever. They both were horrible. I couldn't be asked to go back and return the drinks as its a dual carriage way. I'm sorry but I use lots of Costa coffee's but this one is dirty and drinks were nasty. I wont be going back again and I hope this review will help the shop to clean up and get extra training on drink making.

Staff very rude and the lady who served me embarrassed me

Best service by management by far.

Friendly staff but not very organised

Lovely coffee, staff really friendly great service 👍

I took out a coffee, it was delicious as usual

Very friendly staff as always and service was excellent

Friendly staff. Great coffee. Highly recommended. Thanks!

New Costa in Sheldon near the X1, X2 and 72 bus routes. Was a bit small inside. Same usual drink and toastie I have at other Costa's.

Great coffee,rubbish Aircon. Doesn't it work better if the entrance door is closed? Will be back though, as I enjoyed my coffee. Thank you

Good quick service. Wish the tables were not wonky tho.

Good Americana and a blueberry muffin

Super fast service ,neat and clean area very friendly employees.....

I have come to this Costa in Sheldon for the first time and ordered a tea. The staffs are very friendly and given me a great customer service. 😊

Staff could be a little more smiley xx nice coffee tho xx very nice x

Great view by a busy road route. Satisfied with their mango drink! Rereshingly awesome....

Great store in a good location. Parking is pay and display, but not that expensive. Has other supermarkets nearby Clean and tidy store, good amount of seats for the size of the store

Excellent nice setting good staff

Friendly and so nice staff. Pleasure to go in. My favourite Costa.X

Very friendly staff, clean and tidy.

Was rude about the Journey when he arrived Food was cold

The driver drove past my house 4-5 times drove up the road and back again I waved at him and showed him my door number and he went straight past! If I hadn’t gone and stopped him I wouldn’t of gotten my order! He showed me he was looking for streetsbrook Rd, I said my tracker says you have my order ! He said yes but where is streetsbrook 🤦‍♀️ you need competent drivers ! He was driving on the pavement at one point you need to sort this out! Food was great when we finally got it! What a stress for a Mother’s Day treat! Never again!

I ordered 2 wiltshire ham and cheese toasties. Only 1 arrived. I asked the driver what i needed to do and he said contact costa. I did and spoke to a manager. They could not refund me as the payment was through a third party. They said they would contact just eat but Ihave no idea if i will get my money back.

Good coffee but when presented with the cup, there was coffee all over the handle and tray it was on so ended up with half a cup

Usual good drink, short wait clean.

My hot chocolate taste like water :(

Fast delivery and good food, one sundry item missing but immediately refunded.

Great service, drivers always happy and polite 😀

Bought the chocolate salted caramel cake from here and was very nice.

Friendly staff favourite branch for a coffee

Always serve great drinks, staff are always friendly, lovely lady serving us today gave our toddler a small cup with a dash of milk, after we asked for an empty cup for him, thank you!

Great service with easy parking

One star as they were out of decaf coffee. It was like this last time I visited. Should be a standard item. Serving staff are pleasant but there's obviously a problem with supply.

I meet here to pick up old women, if you are out there Doris I'm awaiting.

Lovely friendly service, but needs more than one member of staff plus you need to change your closing times on the website I visited at 5.00 and it was closed ,on website it says you close at 6.00 visit 14/05/21

Great friendly staff . Love the strawberry frostino .... great customer service

Really enjy hot chocolate Becky is best making perfect and tasty hot chocolate 😋

Great asset to Sheldon, just what the area needed to bring it back to life and hopefully attract other businesses to the area.

Lovely going to costa meal deal are worth it seating out side just opened a week ago staff were so friendly and pleasant car park free for 30 minute