Costa Coffee in Cornwall, Isles of Scilly

The staff are always lovely and chatty, even when they are super busy. Always talk to our dogs and offer them treats too! Lovely experience!

Missed my order was waiting for ages

Very epic staff very hot coffee very good best I've had

Just had a caramel latte, worse ever . Could not taste the caramel and hardly any taste of coffee. Very poor.

If I could give the service 0 I would have. Every costa i have been to have provided excellent service even this store did yesterday. However the assistant managers attitude was disgusting, she was so rude and wouldn’t agree to half a shot of coffee which is done in every store. I feel so strongly to say that women should not be in a managerial role speaking to customers like this, as surely her staff are being spoken to with even less respect. We decided to take our business to Starbucks instead. What a horrible member of staff. This review is to do with the drive thru costa.

Staff need training on how to make a flat white coffee

Kudos to Ian who sliced through a long queue on his own. The man has more arms than an octopus.

At Victoria Services Cornwall, young female server made us feel that we were interrupting her job as she took our order. Didn’t speak to us at all apart to ask for the amount owed. Didn’t confirm the card had gone through. We paid for an extra coffee because as we thought she’d not heard us first time so repeated the order so got two of the same product. Complete lack of pleasant customer service.

I love going to the costa drive thru at the Cornwall services! Always the best service from the brunette lady with glasses !! She’s so polite and chatty 😌

They don't stock half the things they sell on the menu nor advertise AT the drive-thru. And no one bothers to put stickers over the things they don't have. So annoying that it happens every time and now at the ~15th time I've become so sick of it that I'm writing this! So if you want something specific to eat, including seasonal things, you probably won't get it here.

Nice coffee....wasn't impressed with lad serving though. Over filled cups so couldn't add much milk. Then put lids on two cups that were overflowing. Returned to ask if he could empty some out of one and add extra milk. He did but in a way that made me feel uncomfortable...he couldn't care less.

Visited in store recently for coffee and asked the lady at the till if all of the cakes apply for the free birthday slice from the app (it was my birthday, obviously) and she just simply said yes. They always seem quite grumpy at the shop inside the services which is a shame. I've worked in customer service and hospitality for years but even without this, surely it's just kind human nature to say happy birthday when someone goes into store and clearly scans the birthday cake reward?! Thought that was really bizarre. That said, I only popped in here because the drive thru was shut for a few days. I visit there weekly on the way to work and everyone there, everytime I go is always so lovely, friendly and chatty. They must recognise regulars and we have a bit of a natter whilst I'm paying - the drive thru is a credit to Costa!

Just got a mocha. So piping hot I burnt my tongue and the mocha doesn't taste anywhere like a mocha!

It was really cold in the shop on this visit, not the first time On previous occasions, I've asked them to turn the air-con down. People sat in coats and the staff were too busy chatting in the kitchen On this visit, we couldn't find a clean table (part of the course, unfortunately), dirty or still had trays or dirty cups. It wasn't so busy at the counter that someone couldn't have cleaned them Coffee is OK, sometimes bitter which may indicate it's not being ground to the correct ratio The store in St Austell has a captive audience as no other coffee shop in the precinct stays open past 4pm I don't go here through choice anymore. Which is a shame, as I have always preferred their beverages to other viral shops.

Visited Costa after a tough day for a hot chocolate and was served by Harvey, just want to say what a pleasant young man he is, friendly, professional and a highly motivated person.

Great welcome, efficient service with a smile. Well done!

Tea and cake was fine, shame I couldn't enjoy it because a member of staff was having a very animated and loud private conversation with tow other people just inches from seat.

I visited this place on the 19th May 2022 at around 6.30pm after visiting Landsend Nice and clean establishment , well laid out however the customer service was to be desired. I Ordered my drink and was served by a young black haired female with glasses on. She slammed the drink in front of me and as I said thank you I was ignored and she walked off. She was more interested in getting the shutters down. The female mopping the floor sensed my disgust as I walked passed and said thank you and have a pleasant evening . No sooner did I leave the shutters were slammed shut. I understand people want to get home but this was dam right disgusting service . If I could score lower I would. Won’t be returning to this Costa ever again!

Stopped by on the 16th April, you would think staff are happy, friendlyto customers and energetic on this hottest day so far. But the opposite was true. Rude, rude, rude,. Bought costa coffee reusable tumbler. Requested to have my coffee in there. Considering this cup wason the counter with dust , surely you would think someone is going to wash both the cup and lead. No. I had to tip the whole coffee oitside as the lead had not only dust but dumped direct on the counter by this tall big gentleman who looked so annoyedand unhappy with what he was doing. It is the pandemic yes, but training staff to be friendly goes without saying

Always accommodating, kind , friendly, clean!

Love this place they know my order don't even need to ask lovely friendly staff

I went to the in-store Cornwall services Costa coffee on the 9th of march 2022. My partner and I ordered a medium mocha and white hot chocolate. From the get go the gentleman who served us didn't seem to care much about our order. Nor did he seem to care about his etiquette towards customers. Upon getting back to the car we discovered our drinks were without question the worst we've ever had (we have multiple Costas weekly) Reason for the mocha being terrible was that it was an Americano which at no point I asked for. We decided to head to the Costa drive thru- which is usually the one we go to at Cornwall services (and never had a problem with) a colleague called Joe assisted us with our concern about the quality of the drinks and she rectified the situation swiftly and politely. Thankyou very much Joe. Costa drive thru at Cornwall services has impeccable customer service at all times. The same cannot be said for the in-store branch. Stay safe, Your local guide

Great service from Costa Drive Thru' at Cornwall Services. Always polite, cheerful and patient with indecisive people like me. Bravo!👏

Very friendly staff, great coffee, lovely stop.

Ignored then served someone else out of turn. Disappointed but Didn’t wait to try the coffee

Traffic trouble, full, chaos. So left.

Service station pretty much what you would expect.

Way to busy, but hey if you're desperate anywhere will do. Definitely a place of last resort.

Always pleasant and helpful and a very friendly service 👍

Good coffee , friendly quick staff

We were served by a lovely lady. Very friendly asked us about our trip. Excellent customer service! Very refreshing to be served by someone so happy and positive, she was a real treat!

Really nice looking store, and very covid safe, however they could seriously do with some customer service training. All I wanted was my usual white mocha and although I know its not on the menu I am always accommodated. This time though I would have had more luck getting blood from a stone the guy serving has the social skills of a lemon would not let me order my drink and tried charging me an extra £2 on top of the normal price, and all with a nice side of attitude to go with it.

Always clean. Staff are friendly and helpful

Great coffee, pretty good customer service. If you need a strong pick me up, avoid Starbucks and choose this coffee.

Only went to Costa on the vending machine in fuel garage, I'm a lorry driver. Good though, it's open 24 "7,which is handy because i work nights,👌

£2:65 for a cup of Luke warm coffee will not get one from there again

Love my Latte however it's best from the vending machines in store is very hot or miss usually miss. Stick to the vending machines.

Surprising nice for an out of town service area. Nice staff decent surroundings.

Such a nice friendly atmosphere

Friendly staff and always happy to help

Got a grilled cheese, no napkins provided which is always super annoying and should just be automatic? The americano even in a 'mini' cup is absolutely tasteless. It might have just been hot water, I can't tell (this is an overall Costa criticism. Even an extra shot doesn't help). The one way system is confusing af. There are plastic windows to order through, but aren't used and the staff awkwardly take your order from the side.. Left annoyed and unsatisfied.

Cornwall services petrol station - hot chocolate was weak & watery, never again, I'll get my costa elsewhere.

Love the coffee and lemon drizzle cake here 😋

Fabulous place to go for a coffee but the showers as the services are the worst in England

Nice cost in small service mall to take a rest from driving if u coming from far a way

Very quick and efficient. Very clean and tidy. Also price had not been inflated because it was a service stop.