Costa Coffee in Worcester

The two "barista's' taking orders and making coffee should really try to get jobs a bit more comparable with their abilities.

Rude staff. I went to get a costa at the end of my shift. They close at 5, but I got there before and the rope was across saying they were closed. They were still serving patients so I thought it would be no trouble to make a member of staff (who couldn’t get there any earlier) a drink for on their way home. To be very rudely told we are closed you should have come earlier.

I use this service frequently and feel compelled to highlight my praise to Denisa and all the staff at costa. I have noticed that they greet their customers warmly, always with a smile and open up in polite conversations. They work in an extremely busy shop, serving a high volume of customers that would put most establishments to shame. Thank you for your service.

Denisa princess very good she is very kind . Very good service

Every table is dirty and littered with items but less than 15% are occupied. 4 staff behind the counter chatting and the one who made my hit chocolate kept wiping her nose on the back of her blue gloves. Left my drink there and abandoned the coffee shop in favor of a drink from the mini market next door. For a hospital setting it’s crazy this is the filthiest coffee shop I have been in.

The staff are either rude or act indifferent when serving. The place just feels uncomfortable to sit. They do not fill up Costa reusable cups for some unknown reason which is very annoying.

Disappointed with the staff coming close to closing time. I arrived at 4:50pm to grab a coffee and go to my wife who is staying in long term. I was told by the lady that they weren't serving anymore customers because they had already cleaned down. Even though service is supposed to continue until 5pm. If it wasn't for the politness of the staff I've met earlier on then it would be a 1 star.

Three days running they cleared all the food and snacks away 30 minutes before closing to deter customers. Despite displays clearly stating that weekdays close at 6pm, when I went there at 4:58pm the server very curtly told me, “we’re closed!”. It was so rude. When we queried the time she said, “sorry but we’re closed at 5pm on Bank Holidays. I know it’s not 5 pm yet but by the time I’ve finished serving this customer it will be!”. She then argued that we should’ve arrived earlier and we should have seen the tiny notice at the other end of the counter that gives the early closing times on Bank Holidays. Her tone throughout was so aggressive but this Costa is in a hospital where people get bad news, are sometimes grieving and often feel more vulnerable. Horrible, horrible attitude. I don’t mind if you’re closed, but please BE KIND.

Served today by probably the rudest woman ever. Staff would do well to remember that visitors to a hospital are not there for a jolly, we are often there because something upsetting has occurred. That cup of tea, if accompanied by a smile or friendly greeting, could make a huge difference. When a relative is dying, you don’t need grunts and to be humiliated in front of other customers because you put your sugar in your cup in the wrong part of the cafe! Seats for visitors would be nice too…it’s February and very cold outside. I appreciate that the staff need a place to sit and unwind but surely 20 tables all for staff only (all empty!) is not right?!

Way of approach is very bad😡don’t know how to behave to costumers.

Really impressed by polite, helpful and hardworking staff at Costa Worcester Royal Hospital. Great space for relatives and staff.

Coffee and cake, good as always. Service poor. Staff rude and customers a hindrance to their day.

Pretty much the standard Costa fair - okay but fairly pricey. Almost always busy, in part since the service is often a little slow.

Considering this is a hospital, the Costa is filthy, tables not cleared and wiped, rubbish on the floor, and the staff are so laid back and lazy, its like you owe them a living, Come on Costa sort it out !!!!