Costa Coffee in Liverpool

Middle aged women with glasses behind the counter didn’t have a clue what she was doing told me she couldn’t warm a pice of cake up in the microwave because of “cross contamination” when there is no raw food prepared on site everything is precooked and sent into the shop absolute simpleton

I tried to order a piece of cake and a cappuccino from this shop and when I asked could I have the cake warmed up in the microwave something I always request when I go to Costa the staff member very rudely stated "I cannot put the cake in the microwave because of cross contamination" I was shocked and amazed by how stupid she sounded as I have had this request granted many times at multiple different Costa coffee shops and there is no raw food actually being prepared at Costa everything is prepackaged and cooked before it is served in the shops all they are doing is putting things in a microwave I was a long standing Costa coffee customer but that was the final straw I will not be returning to this or any other Costa in the future

Always great quick service always remember my order when I return.

Ordered a small caramel latte and it just tasted like hot water with milk, this has happened in several Costa I have visited. Would rather go to Dunkin donuts. Cheaper and much better quality coffee.

I visited on the 31/07, with my boyfriend. He got a lemonade and was received with a warm welcome however when the same blonde girl served me I felt judged and didn’t receive the same kindness. Tables were covered with trays and cups etc, whilst the blonde girl with glasses (hair in a bun) was working away, the former blonde girl was just stood there staring out the window and checking her phone as opposed to tidying up. As well as when a boy brought his tray to try and be of help, she tutted and walked back over with the tray. Overall, I didn’t feel welcome here and not sure if I’d come again.

Perfect coffee as always and staff are always friendly

Amazing staff and amazing service

The coffee is good but overprice and the place could be cleaner and nicer for the price they are charging

Had lunch here with my friend we both had the sandwiches, which were very fresh and enjoyable . Washed down with a pot of tea and an americano. Plenty of tables and very friendly staff.

This Costa Coffee is located at the ground floor of the MetQuarter mall. It was an easy location for my husband and I to get to because our hotel was across the street. We had great service and tried the Hot Cross Bun Cappuccino and Hot Cross Bun Hot Chocolate. We would definitely come back. It’s a nice quiet area with a good amount of seating.

Always a lovely place to go staff are great great good service i go every Saterday x

We always use this costa when in the city centre but was disappointed on this visit as there was no cream for the hot chocolate and no bread for toast

You sit down for a quiet coffee only to keep hearing sorry some o e didn't put I w machine on no cold drinks and coffee machine keeps going on clean mode so make take some time for a coffee then a member of staff tells customer go round the corner to a shop I won't name and get a sandwich there cheaper is this really customer service

I think this place is slipping lately coffee in Takeaway cups only. I’ve been coming here For years. 😡 I will give it a go in a few weeks if no better it looks like Starbucks. Well I’ve given it time it good most time. But when the Big guy is working it’s rubbish Tables and cleans full of cups. And badly poured coffee. If he’s working I will go somewhere else. 🤬and I think he’s the manager. 🤣

Not too busy, nice atmosphere, great coffee

Typical Costa experience. Polite staff.

I used to go there a couple of times every single week but after what happened today,I'm not coming back.Waiting to be attended for a long time ,i saw people jumping in the queue and being attended before than me ....2 little girls running the coffee shop (teenagers )and one single guy clearing out the tables.The girls were moving positions all the time ,apart from being quite slow .How many people in need of a job and costa employing no profesional staff???i swapped to Starbucks straight away :S disgusting:S

I feel relaxe when i sit in Costa coffee..sometimes i go with my children and sit long time and after that go ..

Tasty latte and delicious mince pie.

Some staff could be a little more polite, tables need cleaning at regular intervals.

Staff here are always friendly, the coffee shop is clean and choice is plentiful

Lovely coffee as always staff very helpful

Muy buen café al estilo Starbucks pero cadena más pequeña. Wi-Fi regular cuando la quise usar. Tienen tarjeta de fidelidad y Merchandaising

Understaffed in the mornings. 1 guy running around shattered bless him. Hire more people 👍🏼

It was as I expected it to be a good experience.

Excellent Coffee friendly staff.

Enjoyed my hot chocolate here today the place was clean .. experienced dirty cups an filthy toilets last week in Liverpool one Costa cooffee will never visit this Costa again an it wasn't the first time being dirty

Bit disappointing today. Got coffee order wrong twice. I didn't have a lot of time just took drink, was not nice so ruined lunch with friend.

Ok as normal but wat u order sometimes you dont get but good otherwise

Great Ethiopian coffee here-so smooth

Wasn't the cleanest lots of midgy flies

Nice costa with plenty of seats inside and out.

Staff and service is next to none 👍

Clean tidy ,only 1 toilet ,for busy shopping centre insufficient

Flat White how it should be. Most Costas don't too milky but this barista got it spot on

Good location. Nice to be able sit out in the center

Typical Costa coffee, nice staff, and as stated below fairly quiet location.

Busy costa in the middle of shopping. Staff work hard and are always with a pleasant demeamour.

Quieter than most city centre Costa's, great coffee, good value.

Very friendly and helpful staff. Nice coffee. Nice treats.

A bit expensive but nice coffee

Allwsys clean @ the MET1/4 fast friendly staff as well

Relaxing with a coffee, what more do you need x

Shop was fine toilet's need a bit more attention

Wonderful !!! Great Service xxxxx

Always burnt. Nothing on Starbucks. Frostinos are good

Service extremely slow. Was in queue fr over 10 mins and staff didnt seem in any rush. Gave up on my coffee and toast and when to use toilet. Absolutely disgusting. Smeared dirt on seat so had to us antibac handwash to clean. Why is it 99.9% costa toilets are dirty. and smelly - some are in need of serious deep clean

Nice, clean, and tasting coffee!

Went to Costas in Metquaters today just after 4pm. Half the Cafe cordend of because Staff was hoovering .What a discrace. Customers dont want to listen to a Hoover when enjoying a coffee. Rather unfriendly Staff. Surely the hoovering doesnt need to be done when the Cafe is full of paying customers. Shame you can't give Zero Stars

Could be a bit cheeper lovley place wide range of lovley things 👌

Great tasting coffee, good atmosphere

This is my favourite Costa store.The Met Quarter store is always clean even when they are busy the staff rush around to keep the place clean and tidy. Staff very friendly and polite.Toilets always clean no matter what time of the day you go.Good variety of products and most of all excellent coffee.

After a hard day around city the staff cheered me up with their natural charisma and humour drinks were fab too

Overpriced coffee and food but staff are Very good and make you feel welcome

Very busy. Staff quick didn’t wait long.

Great place to chill and drink coffee

This Costa is in a shopping mall plenty of seating in and out the shop.

Really lovely costa the staff are wonferful very helpful quick with uour order coffee is lovely and hot.

Negative experience bad mannered serving girl talking to her college , whilst half serving half talking .

Coffee was fast per standard Costa service. Pastel de nata was... Well... Not really a pastel de nata. If It was warm, it would've been a lot better

Costa coffee always good. Couple of new coffees on the menu.

Great friendly staff sitting on concourse is still warm an dry while you watch world go by

Antonio's up the stairs is massively better.

Good location in the center of the city. A little quieter then others.