CAU Liverpool in Liverpool

There is no email address for the restaurant so I put this through on the enquiry form a week ago. As I have not received a reply, I am putting this review on here. Re booking on 7 December 2024 at 20.45 I wish to let you know of my complete dismay at your level of service on Saturday. I booked a table for myself and 3 friends (four ladies in our sixties) as we were in Liverpool for the weekend. We have eaten there before and also in our local Birmingham restaurant. We had had a lovely meal with you on Thursday (and spent a fair amount of money) and because it was so nice, I re-booked for Saturday at 20.45. However, as you will recall, the weather was absolutely atrocious with Storm Darragh and so we decided it was best to remain in our hotel to eat. I rang your restaurant in advance of 20.45 but the phone was not answered. So my friend braved the elements and went to your restaurant to advise that we would not be attending. You can imagine my disbelief to receive an email at 20.53 to inform me that the restaurant had cancelled my booking and that you have charged me £40. I appreciate your terms and conditions but I do believe these were extenuating circumstances. The whole of the West coast was told not to venture out unless absolutely necessary and to be perfectly honest, I don’t believe a table booking was classed as that. Like I say, we had enjoyed a meal with you two days previously, we had tried two ways to cancel in advance of the booking slot and you still debited my account with £40.

Good service, delicious food, good mood awesome restaurant

Visited middle of the day for a christmas meal with work colleagues. So disappointed with everything. We booked some time ago for 7 and the table had been set for 6. Waited over an hour from ordering to receiving starter. No explanation why just a free bowl of olives which half of us did nit like anyway. Starter was nice but main course was very disappointing. Steak was overcooked and so fatty and tough and the peppercorn sauce tasted like instant gravy. 4 of us chose steak and all had the same experience. To be fair ive had better steak in pub grub!! Dessert was nice but you can't really go wrong with ice cream. There appeared to be a function om somewhere else in the restaurant and that was where the chef and rest of the staffs focus was, leaving us with a less than satisfactory experience. Such a shame and if I was paying I would certainly have complained !!

I have booked a table for a birthday, but they didn’t care about that at all. Service fees were not acceptable at all. Totally, overpriced place

Great experience- food was delicious, staff and service brilliant. Well worth a visit. Saturday night was very busy properly best booking

We had reserved. It was clearly communicated that we would have the table for a maximum of 1.5 hours. After an hour we want the dessert menu which we were denied. The plates were cleared while my mother was still eating. Her plate was taken away from her as soon as she had the last slice of pizza in her hand. She had to stuff the piece in very quickly and we were very rudely asked to finally make room. That's why never again even though the food is very good. The ambience is ok, the plastic plants seem dusty and the noise level is too high for the price range.

Visited Riva Blu Italian for a drink before dinner. Amazing venue and awesome atmosphere. Great service. Drinks were good too. Even it was quick visit but had super cool time there. Sure will be back when in Liverpool again.

Amazing! Umberto was an absolute gem. He made me a spicy mango margarita and then made me a spicy margarita without mango which was his own style and it was lovely!!! Had to come back to the bar after my meal for another round of drinks! The food was gorgeous as usual but Umberto made the night extra lovely! Will be back!!!

Umberto gave me and my girlfriend the BEST spiced mango margarita cocktail and he made his own spiced margarita for her also and she was very very happy. Food was also amazing like always but Umberto gave us the best bar service amazing guy thanks very much you made me and my girl very happy, we will be coming back because of him, thanks again! 💯💯👌🌟🌟🌟🌟🌟

Excellent food. We were served by a very friendly waiter from Zaragoza and the place is beautiful. The pomodoro pizza and risotto were very good. Highly recommended to spend a good evening in company.

2 meals were served luke warm. Service was slow and music was too loud.

An excellent evening, this was our third visit to Riva Blu, gets better each time.

Awful experience. Booked a table for 6pm, arrived on time and was told there would be a 15 minute wait, so we waited at the bar and ordered a drink. 20 minutes later we asked how much longer the wait would be and we were told we wouldn't likely be sat down until 7:15pm. Not surprisingly we decided to leave. The staff should have called to inform us of the delay before we arrived. Massive waste of time and ruined our whole night. Will not be going back.

I am not one to write reviews ever, but the situation and experience we had today warrants such an effort. There was an abysmal lack of communication from staff to inform us that there was over an hour delay for our table (and an additional 40 minutes to be served at the table as informed by the waiting staff 20 minutes after arriving at our 6 O’Clock booking). In future my advice to the staffing team would be to inform customers via email or phone call to confirm they will still be coming after informing them there is such a delay, so you can save all of our time and money (travel, parking, drinks) instead of hoping we just take this on the chin. What a disappointment. Luckily there were more accommodating Italian restaurants in the local area.

The food was amazing and the stuff was very patient and helpful. I highly recommend to try their desserts.

Great Italian!! We will most definitely return & would recommend to others.

My husband and I went here when we visited liverpool for a weekend away in October. It was amazing! The food was absolutely delicious (and filling) and great value for what we had. Also the cocktails were out of this world! We would come back here without a doubt!

Food with soul! I loved the burrata and they also customised green pesto pasta.. however I love to see more vegetarian options on the menu. The staff is lovely. PS the pistachio tiramisu has no tiramisu.. please change the name to pistachio indulgence!

The starter dishes were delicious. But the main dishes we ate were very tasteless. The service was slow.

Great food Great service especially from Georgia We will be back!

Been sat waiting over an hour on a Thursday night for a pizza. Not even busy in here

Food was excellent and staff very nice but avoid at busy times as it took over an hour for main courses to be served

Super friendly staff, amazing value and stunning food , will definitely be returning

Will not be recommending, service poor, wait for food, cold pizza, cutlery ( knife not clean) disappointed.

Went here for dinner, was 15 minutes late due to traffic was told the booking was automatically cancelled wasn’t sure about this. Waiter was very nice although our food took over an hour to come out and no communication to say it was delayed when asked. Food was very nice and at least worth a bit of waiting. Probably wouldn’t go back again.

The service was excellent! My friend and I ordered two mojitos made by a bar man named Angel! A real Angel for sure, a really funny guy with positive energy! We'll surely go back for a few more rounds of mojitos

I had my birthday meal here with a party of 17 people. Great atmosphere, friendly staff and lovely food and drinks. Our server was Victoria and she was very helpful especially with a table of so many. They were able to provide for my gluten free and vegetarian guests, the menu had so many options of these requirements,10/10 would recommend

Lovely dinner. Lovely staff and great Pizzas.

A place to go to enjoy authentic Italian food in Liverpool.

People are nice and very pleasant, the food wasn't great. A baby carbonara had so much pepper that not even I could of eat it. The sea food linguine was way too spicy and not edible.

Starters of the truffle risotto balls and potato croquettes were lovely and really enjoyed them. Really set me up for high standards for main. I tried the garlic bread with cheese someone else got on the table and was shocked at how bland it was. Next time they should just order it from Rudy's next time. It had no flavour whatsoever and didn't even taste of garlic. Unfortunately I was very disappointed with my sausage gnocchi. It was unpleasant to eat and far too chewy. I think next time I'll stick to somewhere with a potato gnocchi for a lighter taste and better flavour. £16 for it as well was a kick in the teeth. I ate a couple of bites and left the rest. No one even asked me if there was any problem they just took the dish when collecting everyones plates at the end. Found that very odd... It was also unbearably cold in there and made me severely uncomfortable. I had to put my partners coat on in the end. I was still freezing. Again, no one asked me if I was alright even thought I was wearing a full coat at the table and and shivering. About 45 minutes later the heating kicked in. Thank the lord. But wasn't enough time to enjoy it as we were leaving 5 minutes later. Unfortunately wouldn't return which I find a shame because the starters were really decent. But paying the amount I had to pay for a mostly unenjoyable experience knocked me for six.

Lovely meatballs also the wine was half price due to it being Wednesday.

Always our go to place... fabulous service, food is super tasty, great wines...

We had dinner there, the food & wine were very good with a wide choice with a nice buzzy atmosphere. The staff were excellent, very attentive & looked after us really well, it's a restaurant we shall visit again on our next visit.

A fantastic place,Wonderful ambience and atmosphere. Great food beautifully cooked and delicious too. Friendly and helpful staff and excellent value for money too. A fantastic location with excellent access for the disabled too. Recommended.

Always professional service! Delicious food. Stylish interior

I booked a table for 16 to celebrate my birthday. From the first enquiry to leaving the restaurant I could not fault the service, the food and the communication I had with them beforehand. The table was upstairs so we could enjoy the atmosphere in the restaurant but at the same time there was a degree of privacy. I would certainly recommend it.

Stopped in on a rainy Saturday evening for a couple of cocktails and shared a pizza and gnocchi which were deliciousiously authentic. Great atmosphere, friendly staff and lovely cocktails. Definitely recommend if you are in the area. Reservations recommended.

Really nice place and all the staff were lovely, ordered a margarita pizza and bruschetta as a starter, they were both amazing. Only thing Id say is my partner ordered a diavalo pizza which we’ve had before, however this time it was extremely spicy compared to how we’ve had it before. Other then that it was all amazing 😊

Amazing food with an incredible atmosphere. Very friendly and the service was excellent.

Went here for my 5 year anniversary and everything was perfect. The food was gorgeous, the service was the best I've had in liverpool so far, the cocktail menu was small but tasteful and delicious. To top the evening off they gave us a free dessert with happy anniversary written on the plate as a special celebration. Everything was amazing and I'll definitely be back for special occasions!

Very nice discovery. We were very well received. We ate very well. Succulent dishes in a warm atmosphere.

Even though their entire Internet went down, we still managed to get our food and drinks which were great. Wonderful atmosphere.

The delicious food, the first class place, the service and attention of the waitress Almu de 100, her recommendations and treatment are appreciated.🥰❤️

What an absolute find. Great meal great service.

Food and service was fantastic, had a fantastic time. Big shout out to our server Victoria she was amazing :)

Really nice spot, been here many times as Riva or formerly as Gino’s. The food is always spot on, I would highly recommend the bruschetta gamberino, you will not be dissapointed. Really friendly staff who are very welcoming and accommodating. Great atmosphere for a restaurant, music at the right volume and distinct chatter in the background from other visitors. Food was delicious, steak really well cooked and seasoned. Look forward to my next visit.

Family meal here. Excellent service. Range of food. Steak/pizza/pasta all of which was very good. Nice house rose.

Outstanding service throughout the evening with genuine Italian staff who know customer service. Restaurant is immaculate and the food is perfect in every way! Whilst expensive it is value for money at every level.

One of the best pizzas I’ve ever had!

I celebrated my birthday at Riva Blue, and I can't express how wonderful the experience was! From the moment we arrived, the staff went above and beyond to make the evening special for me and my family. The manager was kind and attentive, making sure every detail was perfect. They took the time to ensure we were comfortable. The food was delicious, and the atmosphere was just right for our celebration. I can't thank Rae and her team enough for making my birthday so emorable. We'll definitely be returning and recommending Riva Blue to everyone we know!

Never disappointed when I come to Riva, always a friendly welcome. Food is always amazing and the manager Raimonda is always so good to us, always so attentive. Up there in my top 3 favourite restaurants

Aggressive and sanctimonious attitude from the husky blond girl from the moment we were seated. The pasta was undercooked and portions are pathetic, my wife was severely sick from her meal as well. This was the worst service we've had in a long time, the two colleagues stared at us the whole time we was there smirking at us. The blond girl was extremely irate when I asked to take the service charge from the bill and raised her voice infront of other guests, she then proceeds to complain about us behind our back to a the poorly dressed italian colleague in the ill fitting suite (I mean literally behind our back, merely 3 ft away at most) This was meant to be a birthday meal with the family but frankly it was ruined and we felt nothing but uncomfortable the whole time. We will not be returning again.

Only had drinks, unhurried and relaxing watching the world go by.

Absolutely delicious, staff were amazing.

Lovely light meal tasty ,in a fantastic setting ,service was quick the servers were excellent, lovely atmosphere outside in the sunshine

Lovely meal - enjoyed sea bass, seafood linguine and prawn linguine. Only thing I would say is the portion of calamari was a bit small for the price.

Lovely Italian restaurant with a fabulously extensive, varied and authentic Italian menu! Service can be a little slow, however it's absolutely worth the wait ☺️ Friendly staff, and if it's a sunny day, sitting outside is beautiful! If you go inside the building, down to the toilets, you'll find opposite the old bank vault which is a really cool hidden secret (see video) 😎

What a great experience, the staff were attentive without being overbearing, the food was delicious .We had a wonderful evening.

Location in the center of Liverpool, slightly slow and not too friendly service, good food even if something is missing, overall it's ok, good price

It took 45 minutes to prepare pizza, pasta and a fish!!?

Beautiful restaurant with excellent food, nice and friendly service

Very nice place! I will certainly come back again. The menu is rich and makes me want to try everything. The interior is absolutely gorgeous! Absolutely my taste on decoration. I was just a little disappointed about the waitress who left me and forgot about me while I asked her to clean my chair so I could sit. I had to wait like 10 minutes up to finally have a very nice person to help me.

Really welcoming and warm feeling atmosphere. Staff were extremely friendly, considerate and helpful and the food was exquisite.

Some of the best Italian food I've had. The Frittatina Carbonara and the Tiramisu al Pistacchio in particular were special. Great atmosphere and service. Perfect for families or a date.

Rival Blu has good Italian dishes. They offer special events and discounts for Club IR, I'm in the club but I didn't get it, disappointed. Waitress - nice friend person. My order was wrong but I was too hungry to complain and wait again for so long. 2 people's lunch is like £100, we have 2 starters, 2 main, 2 drinks and water

Excellent service and great food

Quite simply fabulous food, atmosphere and polite hard working staff. Thank you team RB!!

We ( my wife) and friends have been eating and drinking here since it opened and now As Riva Blu, the management, staff and food make it the success it deserves.

Pleasant atmosphere, great staff service, good quality and diversity of Italian cuisine options, good wine and drink options.

Excellent food, the service was attentive and particularly due to Dalia who made the evening special for my wife and myself

Wow what a amazing place We ate lunch king prawns in chilli n garlic linguine With garlic and rosemary bread For dessert we both had Rum baba and chantilly cream Everything was superb Service and all staff team where attentive professional and polite Food delicious hot fresh top quality Atmosphere was excellent Music playing at a easy level A accessible toilet which was clean first class products hand soap With baby change facilities fully stocked with wipes nappies bags cotton buds so well thought out Will definitely visit again as our favourite Italian in Liverpool Definitely recommended

That is the only restaurant that I would rather say. No comments. I am extremely disappointed, the food , the lack of coordination. The whole experience was rather traumatic. We waited for our food for 2:30 mins, everyone had a complaint. Absolutely not the best quality Italian as they claim. The only authenticityqqaaq are the few waiters who are Italian...

Noisy, slow, and indifferent food

Visiting from America, this set the bar far higher than a large majority of restaurants there or in the area. Some of the best food I have ever had.

Nacho and his colleagues are all friendly and attentive, charming

I went to this restaurant twice. The first time I was very well attended to and the food was great. On the second time (June 1, 2024), I was extremely humiliated, without any exaggeration. I had a bottle of wine and then ordered my dish, which took forever to arrive. I didn't bother to complain and ordered another glass of wine while I continued to wait. I went to the bathroom and when I came back, the manager (maybe) came with the bill and told me that I had already been served and that they had even removed the dish when I went to the bathroom. At first, I thought it was some mistake until the scoundrel had the nerve to tell me that he had served me himself and that he had the camera footage, which he still hasn't sent me and never will. At the time, I shouldn't have paid for everything, just for what they served me, but I was so shocked that I ended up paying and didn't even punch him in the face, which is what he deserved because I would never do that in any establishment. To this day, I don't understand why he did that to me. It couldn't have been a mistake. I imagine he doesn't like Brazilians. I am Brazilian and I am learning English. I really don't understand, I was extremely humiliated and to this day I hold myself back from going there and smashing his face in. I hope for some feedback. I left my phone number and my email with him and he still hasn't returned my call.

The restaurant has a large capacity with an inviting cocktail bar at the entrance. The staff is courtious and attentive. It serves well prepared Italian food, so avoid ordering Caesar salad like I did, which I ate only because I was hungry. The focaccia and the mixed appetizer platter were very good, as well as the pasta and gnocchi that my friends ordered. Finally, we ordered varied desserts, all really good. The wine was overpriced.

We had the mezzanine floor for our sophisticated hen do lunch celebrations. It was perfect. The service was impeccable, the staff very good and all the food was delicious. Not one of us had a bad word to say. The restaurant was very organised, comfortable and spacious. Nothing was too much trouble for them. I will certainly return with family and friends again.

Amazing experience for my nans birthday. Staff were great, food was excellent! Will be visiting again

Very over priced for the portions they serviced .plus they added a service charge that they didn't mention .4 mains and 2 glass of wine and one tiramisu and it was £120 can definitely say u get a better and more tasty meal from Tony macaroni

We stopped by Riva for a pre-dinner cocktail, and it did not disappoint. The bar area was beautiful, with immaculate decor. We tried the Espresso Martini and the Amalfi Me, both of which we highly recommend and thoroughly enjoyed. We'll definitely return for a meal next time we visit.

Took 25 minutes to get a coke and a soda. Asked to eat inside as there was a chill outside after ten minutes, we were ignored! Food comes quicker than your drinks! My wife really enjoyed her starter plates, she had courgette fries and tomato and basil. I however had the Carbonara and it was one of the worst carbonara's I've ever eaten. It was full of fat rather than bacon, completely put me off. Definitely not worth the price. Asked to speak to a manager, also ignored. Waiter said " the manager said the bacon is now from Italy so there is more fat than bacon and it was probably not cooked long enough".. SHAMBLES OF A PLACE!!

Like to say thank you for a great time we had. Staff food and drinks so nice.

An ordinary Italian restaurant, you can eat, but don't expect a miracle

Brilliant staff. All very polite and professional well done to all.

I visited Riva Blu today and the service was brilliant. I brought my 9 month baby and all the staff made it as stress-free as possible, helping me with pram etc, providing anything I needed to help me with baby. The food was nothing short of exceptional! I had Bruschetta Gamberoni and it was 10/10, would recommend this place highly and will definitely be returning, thank you.

We came here on the off chance on Sunday without a reservation and they were able to get us in. Which we are so happy about because the food was outstanding. All the waiting staff were helpful, and it has an amazing vibe. The decor is beautiful and you could see your food being made. The service was brilliant, didn’t wait long for our food even though they were really busy. We would come back and have already recommended to friends and family.

We went to Riv Blu on Sunday 28/04/24 as a family of 4, the atmosphere and staff were lovely, the food arrived quickly a tasted amazing. The price for our food which included starters mains desserts an drinks was very reasonable. I will definitely be returning and highly recommend

Lovely food, good wine and a very competent and friendly waitress. The linguine frutti de mare was sublime.

I went to Riva Blu Italian with a group of friends for birthday dinner. We had table pre-booked. There was a little wait time but overal we had a great time. Food was tasty and atmosphere amazing. Would definitely come back.

Food was nice although portions were small for the price. The service however was not great, with incorrect drinks brought on more than one occasion, one drink not turning up and being put onto the bill, and just generally slow service although there were only a couple of tables in.

The fastest food (8min) and the slowest desert (almost 45min) but it was fantastic meal and especially the desert ciocolato with ice cream vanilla which I had two finally (the second came on normal time). Staff very nice and professional, i liked especially the waitress that she gave me the second desert, she was funny... Thanks and I will come back.

We had a fantastic meal for our daughter's graduation. Everything was perfect! Fantastic staff too. Well done Riva Blu Liverpool. Visited one or two other similar restaurants on Castle Street but this restaurant is head and shoulders above.

Had an wonderful time with the girls, such a warm welcoming atmosphere and staff are so friendly ❤️❤️❤️

Great meal! All the recommendations they gave me about the food were gorgeous. The manager accommodated all the requests of my little son, my kids were so happy! I’ll be back soon!

Very nice Italian. My daughter’s favourite and very child friendly. Decor is very nice, highly recommended!

Lovely meal last night. Calamari and garlic bread to start which were very tasty. Husband had the chicken for his main and I had sea bream. Fish was delicious, cooked to perfection and was a decent portion, potatoes and veg ok but bit bland. Our lovely waitress Victoria was very efficient, friendly and welcoming, thank you Victoria!

I booked Riva Blu for my daughter and her friends to celebrate a couple of their birthdays and by all accounts, they had a wonderful time. Full marks for food, service and atmosphere and a special mention for the waiter who looked after them who was excellent.

Brilliant place, staff are fantastic, genuinely kind and considerate.