Alma De Cuba in Liverpool

Awful experience. Booked a private VIP booth for our friends hen and they have now closed. Refusing to give our deposit back of £140 to us despite speaking to several different people. They are now ignoring us. If they re open I would not reccomend booking with them or paying any deposits as you run the risk of losing your money.

Really thought this place would be a great choice to have dinner with two friends and their partners and my self and my partner. All went lovely until the (use the term loosely) women came out with their costumes on and arses out, we asked them politely to not come to our table as we were all couples and it felt a little awkward , however they proceeded to hound our table thinking it was fun to try to gain the attention of myself and my two lady friends partners. They lingered by my fiancé and my two friends partners and would not leave . As I struggle with my mental health it took a lot to go for the meal in the first place . And to have to be made to feel so uncomfortable and anxious whilst two half naked women are trying to wind you up by not taking a hint . If you want a nice meal with a partner I would AVOID this place at all costs !

We had a fantastic day celebrating our friends 50th birthday

Booked 6 weeks maybe more ,for my mums 65th birthday on 31st Aug. Received an email 27th August to say we have cancelled your booking due to the entertainment staff ? Although we can book you a table from 5 onwards ?? I booked afternoon tea !!! Afternoon tea was 2 till 4 so the staff that can entertain at 5 , can't entertain from 2 till 4???? fair enough but they should have said ,WE haven't enough bookings for that day so we won't waste the entertainers time ,but since I booked 6 or more weeks ago for a very special occasion ,why not honour it without the entertainment. Alma de cuba wasn't bothered offered another venue ZEN but it's overpriced and bottomless brunch is SUSHI not scones and sandwiches. I have been left 3 days to find somewhere else to have afternoon tea as this is what my mum wanted to do . I will NEVER EVER go there again ,completely and utterly unprofessional and out of order given the short notice . Also went on there website to book again out of curiosity for Saturday 31st august for afternoon tea at same time and there still taking bookings instead of informing people they won't be . Shame on you alma de cuba

Ok. Visited yesterday for Sunday lunch. Food well, not good. Service, two staff on! All saved by the gospel choir. The gentleman who was serving us was fantastic, but run off his feet.place was tatty. Toilets not clean, door hanging off, no paper. Worn seats. Don't get me wrong, we enjoyed ourselves, and danced away, the choir amazing. Would I go again! No.

Great night, delicious food and great entertainment.

Didn't have any food. It was Saturday for afternoon tea with preseco very good afternoon dancer's were fantastic great atmosphere drinks were good although maybe pricey

Literally the most boring place we went in all weekend. We were there about midnight on a Friday night and the place was empty with absolutely no atmosphere, no dancers or any entertainment whatsoever. We expected something amazing!

Now a cocktail connoisseur! Came here the other week for a cocktail class, guided by the lovely Will. Great atmosphere, good fun and surprisingly, I made some decent drinks too so added bonus haha. Would highly recommend both this place and Will, had a blast. Will be returning :)

We arrived as a large group for gospel brunch, a brilliant day! Food was lovely, staff were great. Such a good atmosphere couldn’t recommend enough We took the bottomless option, really easy no waiting for 1 drink to finish to get another was really good

Bouncing, good atmosphere, great cocktails 👍👍

Myself and three of my family members booked a table for the Gospel Sundays event the restaurant was held on 28.07.24. We waited quite some time for our starters, and when they arrived they were lukewarm at best. When our mains came, again waiting longer than anticipated, we were very disappointed. Three of us got the lamb leg roast, and one got the cod. The cod was painfully dry, to say the least. For the remainder of us who got the lamb, the vegetables were, in our opinion, evidently frozen judging by texture and taste. The potatoes had an awful taste to them and were incredibly difficult to cut through. Again, we suspected these were potatoes from the freezer. The lamb itself was alright, but tough to cut through and very fatty. The relative who ordered the cod also ordered some loaded fries to go with his meal. These never made an appearance, save for our bill at the end of our time at Alma De Cuba. Two of us in the party were gluten free, so for us they removed the bread from our starter and the yorkshire pudding from our main. It was good to have such an option, of course, but we did feel like we were missing part of our meal. My relative, who isn't gluten free and ordered the lamb, stated the yorkshire pudding that came with the dinner was pretty much inedible and she left it. Service was slow, but you could see all of the staff scrambling to do their best, and all members of staff we encountered were nothing but professional. We felt very bad for them, as people around us were complaining and we could see others sending their plates back. There were people sat close to us, who had arrived not long after us, waiting for their mains after we'd finished and were gathering our things to leave. Though, I will say staff did not so much as acknowledge the long wait times and were taking away plates before others had finished. When, really, they should be taken when everyone is finished. I'm giving two stars because the Gospel choir was sensational. Otherwise, it would have been a one star review. I do not recommend paying a visit here. You'd get a better roast dinner at your nearest Toby Carvery. We left still hungry.

We booked as a group of 8, when we arrived at 2pm we tried to order drinks we were told there was no tonic water or Prosecco as it had been busy on Saturday, poor management for a city centre establishment to run out of stock on the busiest time of the week. We then sat for an hour we didn’t have our order taken we heard other tables had waited over an hour for their food to arrive we decided to leave, our hostess was apologetic but the manager I assume who couldn’t be bothered to iron his shirt which gives the impression of how serious he takes his role wasn’t that bothered by us leaving. I pointed out as myself am in a customer service position communication is key if there is a problem lack of staff, delays in service etc let people know so they can make a decision to stay or not such a shame this place had gone down in my opinion and I personally wouldn’t bother to return. The party who waited over an hour for their food was trying to celebrate a ladies 90th birthday and it really poor service to treat people this way. Don’t put yourself on discount deals if you don’t have the staff to cater for it and it really does lessen your value as a business.

I’m not one to be negative about a venue however this venue definitely does not live up to the claims on their website, the food was not the best and we sent most of it back and to be fair they did remove the items from our bill. Two lovely ladies provided the entertainment but not a full entertainment programme advertised. We had a young lady serving us a she was marvellous, such a shame she works there as she needs to be working elsewhere she is such a gem. We would not recommend this venue or return, such a shame as the building is lovely.

Bought voucher on Groupon .. wasn’t expecting much to be honest . How wrong I was ! The food was outstanding as was the service and entertainment! 10 out of 10 ! Can’t wait to return .

Attended on a Friday night for a hen party of 20. Table booked for 2030 and we had to pre order didn't get out first course till after 22:20. Food was good quality and well presented , however long wait and poor communication let the night down would not recommend for large groups very disappointing, On the plus size large discount off the bill. Took all night for the manager to come and speak to us left poor waitress dealing with unhappy customers not fair on her bad management.

Vi har rest till Liverpool under många år och nästan alltid gjort ett besök på Alma de Cuba. Vi har varit supernöjda med allt – atmosfär, service och personal, mat och dryck. De här besöket var dock helt annorlunda. Atmosfären var i stort sett sig lik, med ett tillägg av mycket hög musik. Ingen mötte oss i dörren. Vi blev visade vårt bord och fick varsna två lösa pappersark som utgjorde menyn. Någon fråga om vi ville ha något att dricka, fick vi inte utan fick hålla ögonen öppna för att kalla på personal för att få en vin/drinklista. Vi beställer drinkar och vin till vår mat. Vinet kommer först, drinkarna senare. Personalen var lite som yra höns. For fram och åter och ställde sporadiska frågor om vi fått beställa etc. Ingen servitris/servitör var ägnade åt just vårt bord. Pojkarna verkade mer intresserade av sina frisyrer än att ge god service och en av dem tuggade tuggummi med öppen mun medan han serverade. Kan tänkas att jag är gammalmodig, men det såg inget vidare ut.. Min och ena väninnans mat var bra, men den tredje av oss hade beställt en kötträtt hon ville ha medium rare. Fick in maten – köttet var well done.. Hon skickade ut maten och fick tillbaka något liknande, men iddes inte göra om proceduren. Vi kände oss helt enkelt inte omhändertagna och kommer troligen inte göra ett återbesök nästa gång vi kommer till Liverpool. Ledsamt men sant.

We attended for Afternoon tea for my sisters birthday. The atmosphere was electric with the salsa dancers, food was great, staff were very attentive and really lovely and the drinks were flowing fast and furiously…..loved it and would highly recommend

We came for afternoon tea for a friends birthday and was absolutely blown away! The staff couldn’t be more welcoming and attentive. Such a wonderful atmosphere around the place and the samba dancers boost the vibe so much. We all had such a fun time, really enjoyed every minute of it the drinks were flowing! Huge thank you to everyone upstairs- Kai, Leighton, Lennon, Libby, Fleur and Ryan you were amazing!!! ❤️ After afternoon tea we went downstairs into the garden where the vibe was electric, the DJ had everyone dancing. Thank you to Will on the downstairs bar for being so friendly and kind. ❤️ Thank you Alma de Cuba for the best time!! 🫶🏼

I had been given the task of organising my sister’s hen party in Liverpool in August 2023. As a previous guest at Alma de Cuba I had it as a definite venue and in fact the finale of the hen weekend. I was wanting to get booked up early to ensure we got this venue included in our itinerary and so I booked it as soon as I began the organising (11 months beforehand). I booked the Lady Chapel which sounded amazing and so fitting for such a special night. The private area and bar I was promised meant that the hen would feel extra special and the girls an amazing night - just as I intended for the final night. It also meant that the hen with epilepsy had somewhere to go when the strobe lights came on and they could be included on what was going to be an amazing night. I went ahead and booked the Lady Chapel, received confirmation and went ahead and paid the deposit. When it came to putting in the pre-order I submitted the order and stated the booking name and that it was booked for the Lady Chapel, this was 2 weeks before and all was confirmed to be ok. We arrived quite early and upon arrival I went to the bar and stated the name and where we had booked. I was met with a confused face when the barmaid confirmed that the Lady Chapel was actually booked out to a 40th birthday. We were led to the altar booth where we sat quite deflated as the 40th partied on next to us. I had found the confirmations and asked to speak to a manager. He was very apologetic but confirmed that there had been a double booking and despite my early booking, the 40th party had booked afterwards. It was a disappointment to everybody and a huge kick in the teeth to myself. I had spent so much time organising and hyped up Alma de Cuba as the finale. We were originally offered a round of shots for the inconvenience but one of the girls was persistent on more of a compensation for the let down. It certainly took some persuading but we eventually were given a bottle of spirit for the inconvenience. That being said the entertainment was fantastic on the night and the atmosphere was electric. Unfortunately as the hen with epilepsy had nowhere to go when the strobe lights came on (which were directly onto the altar booth) her and another had to retire home early. When the night runs smooth this place is brilliant. But if you book please make sure you are prepared for possible disappointment. Such a shame.

Beautiful place, food is amazing and the entertainment is spot on! We was staying on a stay and dine at arthouse and this is the restaurant we was given food and can i say we was amazed because we only paid £129 for the stay and dine for both of us! The food was delicious, the cocktails are of good quality and the staff are amazing. Thanks to ryan he looked after us the whole time and even later on in the evening when we returned he made us feel very welcome and gave us 2 for 1 cocktails. We will back and definitely recommending to friends as a deal like this is not to be missed!

Really great venue. Attended with my wife & friends & had a great Saturday night. The in-house entertainment was great & the music was a great mix! We will return on our next visit to the city. Thank you

Extortionate, rude staff, not disability friendly.

Never tried the food there , I am just going for the party atmosphere during a night out. One of the best places in Liverpool.

Went on a hen do, food was great although the order came wrong for a couple of the party it was sorted. However we booked this as we were told there was dancing entertainment from 8pm and we left at 9.45pm to just loud dj music. Disappointed.

Empty, no atmosphere and the strawberry daquiri was rank and expensive

Stunning interior so classy& trendy definitely a place to book if your having a party or hen.. Thoroughly enjoyed myself & will be going back with friends for sure.

We all had a fabulous time at the Samba Afternoon Tea for my Hen Party. The food was delicious, the dancers were amazing and Ryan our server was very accommodating. We had guests from age 15-81 and everyone had an absolute ball! Highly recommend.

Just had lovley food here we didn’t fancy getting a big meal each so we ordered a few starters for us both to pick at they were gorgeous and so flavoursome they made sure we had everything we needed they gave us side plates to eat from as they seen we were sharing some starters will definitely be returning again wonderful experience. Also the cocktails were so nice the wonderful libby looked after us so well and a big thanks to honour who made are cocktails will definitely be booking a masterclass soon!!

Me and my fiancé had heard about this before but never been we decided to give it a try after hearing so many good reviews we went and were so impressed down to the wonderful food all the way to the lovely drinks (WILL BE RETURNING!!) complements to the chef as food was amazing

We did a cocktail making class as part of a hen weekend. Honor who led the class and was super patient and knowledgeable and made the night memorable.

Had a fun cocktail making experience with Honor. She was so lovely and engaging. Made the evening so much more enjoyable having her as our bartender

Me and my husband booked after a friend recommending this lovely place we had food and it was nothing but amazing the atmosphere was great we even had drinks downstairs after as we loved the entertainment to. We will be retuning again!

food was 10/10 drinks were fast and cocktails were brilliant deffo recommend amazing night out with family will be returning 100%

Fab day bottomless was unreal couldn’t reccomend more. server Leighton was nothing but accommodating couldn’t ask for a better service! Venue was spotless and cakes was out of this world can’t wait for next time!!!

My night at the lovely Alma De Cuba was absolutely UNREAL. I was looking for a place to go with my family and was recommended here by a friend. I honestly have no complaints; the service was good, the waiters and waitresses were so friendly, the food was delicious and the entertainment was brilliant. Everyone really enjoyed the night and will be returning!!

I brought my mum for mother's Day. Everything was amazing The choice of drinks was so good proseco wine beer any spirits food was delicious salmon starter lamb roast the service was exceptional and the singers and dancers was so good and got every up dancing Can't wait to come again bring the rest of the family

we all loved the food and the night especially for a works night out this was recommended by a friend and loved every minute we purchased a booth downstairs after are meal and proceeded to party downstairs loved the dancers and bottles were fairly priced the lovely remi looked after us and gave us our bottles and made sure we were well looked after

Lovely night cocktails were gorgeous entertainment was great absolutely fab night!!! A date night will definitely be happening again!

Me and the lads went for a few drinks and booked a booth spectacular night was very good down to the entertainment and how we got looked after so well would highly recommended and will be returning

Lovely food very romantic date and we also went downstairs after for a few drinks was very good night entertainment was amazing dancers were so interactive with everyone

Had a lovely Mother’s Day meal was very busy atmosphere was good recommend as food was lovely so we’re our cocktails deffo will be returning

I loved the venue entertainment was immaculate service was good fair priced will be returning again absolute belter of a night especially for drinks with the girls

I don’t know what is wrong with English people and food. You guys have no idea. This is the last time I trust reviews on Google. Food was so expensive for what we got. McDonald’s serves better food, tables and floor was filthy, sticky and disgusting. I don’t want to even talk about service, they were so friendly but yet unprofessional, probably not their fault but management’s. Nothing had anything to do with Cuba. What can I say just close it down and sell it to someone that actually knows how to run a restaurant. A waste of this amazing venue.

A few years ago this was a lovely place - great atmosphere and food. We went today and were shown to a table after a 10 minute wait, despite having booked. We were told we would be given a drinks menu shortly but after a...

Dinner with client and booth. Brooke looked after us from start to finish and went above and beyond. Absolute credit to the company. Looking forward to visiting again on 23rd March

Long wait for food, one of the meals was cold. After being sent back, it arrived back still cold! My friend eventually refused the third attempt at a hot meal. The veggie option was poor, just quinoa and peppers and no asparagus and cost £19!...

We arrived at 8pm and did not receive our starters until 9:30pm even though they had been pre booked, this was only after asking multiple times! The food was poor and expensive, options for those with allergies and dietary requirements are absolutely appalling! Service was again below average, no apologies for the long waiting time and entertainment lacked the energy that is advertised online. Overall really disappointing - would not recommend!

Slowest bar service ever! After feeling invisible for 30 minutes just gave up. The bar was also empty, looked like it had been ransacked, nothing behind it. Very disappointing. The lowered the atmosphere probably because everyone was sober!

I have never had such a terrible experience in a restaurant when it comes to customer service. I organised dinner here for my sister’s hen party, which was a terrible mistake. Despite pre ordering, it took 2 hours to get starters, we had to find waiters to take our drinks order and then waited 45 minutes for drinks. To top it all off we were charged for drinks we didn’t have, Kai Erskine their Assistant Manager tried to show us up by counting glasses on our table to which he was wrong and couldn’t justify over changing us. Unfortunately, prior to this point we had paid as they sneakily print off separate bills for food and drink but added drinks to the food bill and I was refused a refund. I tried to deal with this matter a few days later over the phone to not cause a scene, when Kai assured me I would be refunded. Since my call, he has ignored every attempt I’ve made to get in touch with him and I think this is disgusting. Kai Erskine is a terrible representative of this business and customer service.

Regrettable. They are called alma de Cuba and they don't play a single Latin song. Painful. They deny what they are. On top of that we almost came out on fire...

Huge shoutout to Ryan who dealt with a large hen do group so well! Service was brill and so accommodating! Entertainment and atmosphere was great!

Ryan was fantastic! Lovely afternoon. Lots of fun and the dancing was great. Will definitely remember for other occasions!

Ryan was really good and accommodating. The food was lovely and so were the drinks. The dancing was amazing!!! Thank you Ryan.

We booked a booth and we all loved our experience the shows were amazing loved every minute especially the dancers and the fire breather was so impressive loved it staff were so friendly

great food staff were lovely. Place was spotless highly recommend for family dinner as entertainment was amazing service was fast

This was a great experience really enjoyed every minute service was great so was food and drink highly recommend the visit lovely girls night out

Food was very tasty and just the right amount to be satisfied service was immaculate as it was very busy and the atomosphere was great highly recommend

I went here 4yrs ago and it’s was an absolute delight, some of the best food in Liverpool, great atmosphere, service and events. Went over the Valentines weekend 2024, quite disappointed. Food used to be 10/10 now it’s a very generous 7/10. The food is presented well but upsetting especially when you ordered king prawns and you are served standard small prawns which were obviously frozen and chewy For such and posh looking place full of potential there are about 4 cheap wines on the menu, which was terribly disappointing. I even had to clean my chair it was full of crumbs and the table was sticky like a bar in a pub and needed a good clean, it was not busy so zero excuse for that!

absolutely LOVED every minuet the dancers were amazing,great entertainment great place for a date night and a few drinks loved the food highly recommend

Such a nice place to eat! We only ate here but I would imagine the entertainment would be equally as good based on the atmosphere. We were a little thrown by being given the valentine's set menu upon arrival, as this was not communicated to...

Attended for our Hen night. The experience was fantastic, we were really looked after for our cocktail making and dinner. Kai, went above and beyond to make sure we felt comfortable and had a great time! Specifically our bride. Also Amy served us and navigated...

Lovely location with great drinks. Friendly staff who were very helpful and accommodating to our large group. Would go again.

Amazing spot!! 100% recommend for a hen night. Service was brilliant and cocktails were on point. Would defo come here again

Great service and the service was what was advertised when we booked and staff were understanding to the group being late

Went for a hen do it was amazing. Would come back. Staff were friendly and energy was fun and lively. Bride had a great time.

Came here for a friends hen do, staff were more than accommodating and made my friend feel amazing on her hen do. Can’t recommend enough.

Attentive upon arrival, amazing service and drinks. The atmosphere was good, we had an amazing hen night here. Cocktail making session was really fun and overall would recommend

Excellent service and great vibes all night! Every thing was impeccable! Travelled all the way from Birmingham for this experience and will definitely be back!

Great night was amazing. Was here for a hen night and had so much fun. Would definitely come back here. Highly recommend!

Amazing! Service is 10/10. Made our hen the best experience possible. Would 100% recommend. Can’t wait to return! And enjoy another night of good music and food.

Great night of cocktail making and drinks for my friend’s hen. Really cool vibe and amazing food. Would definitely return again!

Amazing experience, staff went above and beyond to accommodate! Made a hen extra special by adding extras and making memories

Sooo pretty, however not enough people on the bar

Booked the afternoon tea , very disappointing selection of sandwiches and Costco cake , poor service in general . Dancer was fantastic - very engaging and friendly . Really offended to be made to sit separately from friends who had upgraded to the bottomless drinks package , spoiled the atmosphere, you need to find a way to ensure the correct people are accessing alcohol not insinuate we are all out to fiddle you . Would not return

Food was good however eating your meal in your coat is not good. Fix the heating. Shame really I would have returned

This place gets better each time, we dined at the weekend to enjoy their 50% off dinner which was delicious! Service and value for money is always on point, special mention to ryan who looked after us, he is such a credit to your business....

Great food, amazing venue, great service from Ryan who was amazing all night, thank you for making it a lovely night . We will 100% be back

Great food, amazing venue, great service from Ryan thank you for making it a lovely night

I had been eager to dine at Alma de Cuba for quite some time, and it truly lived up to my expectations. The atmosphere was delightful, complemented by an attentive staff. Kai, the manager, ensured that both my mum and I were well taken care...

I came for dinner and some drinks. Very Fun and beautiful place, I felt very welcomed and if I needed help I got it fast<3 This one lovely server Chloe, made me feel super welcomed. Probably the nicest server I have ever met. I want...

Fabulous food ..great service .

Came on new years, nothing like it was advertised and when we asked about why it was falsely advertised to have dancers and cannons they said that normally happens on a Saturday. Even thought this was the main selling point of the ads for New Year’s Eve. massively understaffed and rude. It’s expected that new years would be busy but this was beyond a joke. Saw bar staff pointing and laughing at how busy the bar was. Embarrassing event.

Fantástico fin de año!! Un lugar increíble. Volveré!

Shocking!! Here on NYE and they only have 2/3 bartenders. Feel absolutely awful for the poor staff 40 minute + wait at bar and having to deal with unnecessary abuse. Upper management should be absolutely ashamed of themselves… APPALLING, DONT COME HERE!

Fun place and drinks are a little expensive, but we enjoyed the night.

Christmas party! It was a great night all staff that looked after us in the restaurant upstairs were amazing and also everyone who looked after us in our booths. Special mention to Natasha for being brilliant getting everything set up and through the night. Remi...

This bar has become so cheap over the years. It used to be a lovely venue for some chill cocktails and now it’s fulls of plastic glasses and reserved tables. We came in at 5:45 when it’s dead and we could not sit anywhere other...

Always came for the gospel lunch choir on Sundays but they don't have it anymore. Such a shame 😪 so be careful and they still bill it as " gospel choir lunch" when you book online

Had the bunch it was OK only had 1 dancer , food wasn't there strong point, an can imagine the atmosphere would of been better if there was more people an more dancers , amazing building the staff did well but not sure I'd go back

Had a night out with my volleyball team in here! Amazing! Great venue , fantastic entertainment and fabulous vibes overall! Loved music , not one boring tune 👌 Next time will come to try food 😋

Really was a good night, meal was fantastic and service was first class, music was just up my street, I only gave 3 stars only because I was teetotal and felt cold all night infact I was bloody freezing, other than that it was a brilliant Xmas party night.

Thanks to Chloe Ann who served us it was amazing atmosphere was great and the bottomless brunch was fabulous enjoyed this would recommend

Didn't have so did not rate it service and atmosphere great.

Great venue, staff were all lovely and the food considering it was Christmas fayre was very nice. Definitely recommend this place and will go again

What a lovely night the food was so good !! The salmon was to die for and the parsnip soup ! The atmosphere and the dancers just made the night will be going back again soon !!

We went here Friday for a works do. The atmosphere was great! We had lovey food and will deffo be booking again. Thank you!!

Great building but sitting eating we were cold. Christmas menu only, Disappointed as specially wanted to try Cuban food. Service was slow but it was very busy.

Brilliant venue, great entertainment. Food lovely. Amy was very attentive and ensured our drinks were never empty! Recommend for special occasions.

Good selection on afternoon tea, samba dancers very good, chloe our waitress very good and looked after us