Costa Coffee in Gwynedd

Visit this place on a weekly basis, pop in early morning , 8-9 am , awesome coffee, fantastic service, always clean and tidy , no fuss, this is what its about. Well done , keep it up. G

I come here often and a lady called Non is always cheerful and lovely towards us, which always makes us cone back for lovely coffee and a chill afternoon

Popped in today with the wife, the lady who served us is allways cheerful lovely latte and a nice clean cafe ideal place to people watch.

Popped in to Costa Pwllheli earlier this afternoon and ordered my usual…latte and Americano one shot for my wife. As always it was absolutely brilliant as always. Pwllheli Costa Coffee is the best one anywhere and the staff are always very professional and courteous and they always make all their customers feel welcome. All of the bad reviews below are from a disgruntled ex member of staff so pay them no attention whatsoever!

The woman manager was very rude, cutlery and tables were very dirty. My coffee was terrible - it was cold and mainly froth! Food thrown on the floor, and my child’s sausage bap was served with the sausage out of the bap and the top fallen off which the young man just shrugged his shoulders at and laughed. It was just terrible service!

Great coffee and snacks and the store is always spotless. It’s a great location in the middle of the village, we love sitting and watching the world go by! The staff are super friendly and helpful and very patient as I practice my Welsh when ordering! Diolch yn fawr!

I walked in the place and it was quiet but had dirty tables everywhere. I placed my order with the store manageress who I found loud and quite rude and sarcastic. By the looks of it in the reviews I'm not the only person that thinks the same. Shame as I do like a Costa just not this one any more.

There’s a big woman with redish hair that works here and shouldn’t be! Awful customer service, slams the coffee on the bar no smile or thank you. Get rid of her costa because she’s loosing you customers every day!! Thank god for clare

I visited the Pwllheli store yesterday at 4.45pm with my children. I received a rude reception from the only lady working in there (the other staff member was male), she was reluctant to serve us and seemed agitated. I asked her when the store closes as thought this may be the reason and she said 5pm. I continued to place our order and while I waited for it to be prepared I sat down with the children. The moment we looked to be settling she shouted across the bar “what are you doing? We’re closing now”. I looked at my watch and replied that we had 10 minutes plenty of time to have a drink and if we haven’t finished we’ll obviously leave if they’re closing. She huffed at me I then preceded to tell her how rude she was and 2 other customers agreed with me. She replied with a sarcastic “sorry” and I told her she needs to think about how she speaks to her customers. I am shocked that I experienced this and had to point out the rudeness of a person working in a customer service role. I won’t be visiting again. Costa are making some terrible decisions at the moment which I’m afraid is going to cost them dearly.

Wouldn't let us in because our track znd trace wouldn't work. The curly short haired lady was enjoying the authority of turning people away and we had masks too. No wonder it was empty we got a lovely welcome and witherspoon across the road. My flderly friends and family don't have smart phones what are they supposed to do.

I come a few times a month with my friend .. always pleasant staff and orders quickly.. and a good chat about cards with one of the ladies.. covid safe

I had Costa Loyalty points to use so this was my first choice for my family whilst in town - but spotting the dirty tables and somewhat chaotic queue as I walked in - I gave this one a miss... Went to the old Station cafe (Buffers) across the road instead.. much better.

I love Costa and have visited quite a few since lockdown was eased and had no problems, with good measures in place. This one was an exception unfortunately. I walked in with my 2 children and joined the queue. Whilst in the queue (one person in front of me who was getting a take out) we spotted that a table was free and as we had heavy shopping bags I asked my children if they wanted to take a seat and I'd bring their drinks to them - which the did. A few minutes later a member of staff (manager I think) waltzed over to me and asked if I was wanting to eat/drink inside - I said yes please and she responded well we don't have any tables free. I advised that we had found one that was free and pointed to my children at which point, she yelled (and I mean yelled) at us that the table hadn't been sanitised. My children jumped up out of their seats and scrambled back over to me where we were yelled at some more, in front of a shop full of people - a man came out of the toilet and it appeared he had previously been sat at the table and the manager very loudly asked if he was OK as we had taken his table. (I need to add that the table was vacant when my children sat down and unless we have a qualification in crystal ball reading I don't know how we were to know someone might have been using the table). I asked whether she would prefer us to get a take out at this point but we were 'allowed' to use the table once it had been sprayed. We had our drinks but rushed them and left as didn't feel welcome in the slightest. If the manager gets to read this at any point, please, the only thing I ask is, before you shout at someone, before you make a show of them in front of your entire shop, please consider what kind of day, week, month or even year they might have had and that, the coffee or hot chocolate that they've come in for may have just been a much needed little escape. Be kind - it doesn't hurt. If you have rules that are unknown to the customer, please have someone greeting people on the door so that they can be informed or at least have a sign with instructions. Unfortunately we won't visit again.

Visited lunch time today, shambolic queuing system with the manager trying to keep order and serve at the same time. Few people slipped in without a table in front of me and were allowed to stay in so I had to wait longer. So different to the system in Llandudno last week which was no problem. If you wanted a table inside in Pwllheli you had to wait outside and loose your slot in the queue priority was given to take away and sitting outside ( in the rain ) The manager was rude and was shouting at customers. COVID-19 should not make establishments be like this. More tables could’ve been available and still maintain the 2 metre rule. Pathetic system here adding to the scaremongering and treating everyone as if they are contaminated. 😡

Shocking service at the till when ordering drinks People skills are not hard to acquire especially if you treat customers as you would expect to be treated When collecting the drinks the service was miles better and a more pleasant conversation Drinks were nice but a poor experience from the beginning

Good lunch had here. Mushroom and cheese toastie was good. Coffee fine and the tiffin amazing as always. Table could have done with a clean. Staff were great though. Like this venue as it’s lovely and light due to the glass frontage.

Morning coffee + biscuits + toast Unexpectedly was brilliant They sure keep the standard high Coffee is unfailingly excellent with nice standard of service Strategically located in central Pwllheli we noted Clean loos New tables and chairs Nice temperature inside this cafe My only slight criticism is could CC extend their food menu ? Well done and see you soon C

Always enjoy going here as often new blends of coffee to try The service if unfailingly very good I admire anyone who can serve up a hot coffee first thing in the morning with a smile!The food such as biscuits etc tasty and reasonably priced I welcoming ambience particularly noticeable Thanks everyone C

This is a nice friendly Costa Coffee at the centre of Pwllheli. Service is not the fastest you will encounter!! We went at 5:30pm and the place was quiet, well kept and clean.

Made such a difference being quiet but staff where great, coffee was good, seemed clean. All seemed to help with the pram

We popped into this coffee shop whilst waiting for the train to Barmouth and found it to be a well presented cafeteria very near the railway station. We received the usual excellent standard of coffee with very friendly and pleasant staff and can certainly recommend it.

Stopped for breakfast takeaway, bacon rolls and toasties. Excellent. Coffee also superb, as in any Costa we have found. Always reliable for good food and coffee.

Costa pwllheli has recently had a new manager but since she took over the staff are stressed out she shouts at the staff on the shop floor in front of customers the tables are filthy due to not enough staff pwllheli is a buisy branch and 2 members of staff and a manager that constantly shouts at them constanly is never going to work i will not be visiting costa pwllheli again i will take my buisiness over the road to weatherspoons the staff try their best but there is not enough of them on and a manager that shouts at them and has been heard to swear on the shop floor and has been heard to say that she despises children is not somewhere i want to visit.

I LOVE A GOOD COSTA! Popped in to escape the damp and windy streets of Pwllheli while waiting for the train.I've never had a bad experience at one, and this one continued the trend.Nice latte and cake for me, fruit shoot (Not his usual smoothie) and cookie for my 5 year old. Only recently started taking advantage of my Costa app, and getting my points here were nice and simple.Staff were friendly, and went all out on greeting there regulars. Which was nice to see. Good location, good coffee, good service.

Fantastic staff, great selection of coffee's, drinks and snacks with excellent service. Big thank you to Maria, Colin, Wiesia and Vicky for your kindness and support in allowing my son Aled to get the full Costa experience. He skipped out with happiness at the end!

A short break between property viewings. Welcome cup of coffee. Nice chocolate tostada as well. Staff v helpful. Clean and tidy.

I visited this on a recent trip to Pwllheli, and wasn't disappointed. I ordered a tomato, mozzarella and pesto panini, plus a lemon tart. Also, a vanilla latte. All were excellent. The staff were nice, the interior was nice. It's Costa, so don't expect to get a full lunch with much change of a tenner. That being said, can't complain at the quality.

Always a good brew in costa, lovely friendly staff, nice and clean interior. Got busy quickly. Very good

love the staff here. they are always nice and never to busy to have a chat. they always remember the regulars and even what the regulars order. the nicest costa staff are in this branch

Good coffee shop in a central location. Plenty of seating and a good atmosphere. Excellent variety of snacks and drinks.

Small costa in the centre of town. Very nice, good coffee as usual. Staff polite, efficient and cleared tables quickly. Everything as it should be.

We have visited here before and will again. This morning we had flat whites and paninis. Both excellent. Thanks.

Great location, tables & chairs outside, lovely staff & an excellent brew! Although it is a Costa this one excells

When you are away it is sometimes comforting to find your favourite coffee shop and this Costa did not disappoint. All the usual offerings efficiently served.

Costa a lot but hey the staff made up for this and had a laugh , Cosy in side and out side they have chairs and tables for those who like the out doors

Just another costa, the staff are friendly and polite always. The cafe is also always clean and tidy. It is also in a good central location

Rarely visit here as i prefer the local independent cafes.My son pestered to go in so i relented.It was not very busy and the service was prompt and polite.However i found ordering a little difficult as the signage of what was on offer was'nt very...

Visita improvisada decepcionados con el descanso. . . . Deteriorada y sucia. sucio café y tostadas buen servicio aunque puntuales lástima de la zona de estar, especialmente cuando los visitantes unas vacaciones de la ciudad acogedora. . . . . Vergonzoso.

Yo sólo los turistas o personas en su descanso para comer aquí. Es caro para obtener y en ypu whst verano nunca hay suficiente personal. Que necesita para mantenerse en la cima de limpieza fuera mejor por favor, suficiente basura volando alrededor de la ciudad como es.

warm welcomegood atmosphere great coffee latte cakes drinking chocolate go every day would recommend to all

Exactly what you'd expect for Costa. Nice seating area outside but quite often was cleared up. We visited a couple of times during our stay and had to clear tables ourselves.

Great for a quick coffee, friendly service, delivered what we expected, always recommend the cortado (memories of Spain... well kind of!). Free wifi and on street parking.

Friendly staff and costa coffee! Nothing unusual or exciting about this place. Just your typical coffee house.

It's just another busy coffee bar! Not as clean as some of the city venues we use, but hey, this is a holiday venue where customers make a mess.

OK so having teenage twin daughters life revolves around wifi - so Costa gives us everything a coffee for mum & dad and free wifi for the girls..... sitting outside people watching in nice weather is wonderful

Best staff around.....my mocha is the best....clean...tidy and it's like home from home to me...totally relaxing place to be inside or outside ...

great coffee and sandwich, very welcoming staff, will be back with more friends, the millionaire shortbread was amazing

Good coffee - nice coffee bar - over looks people outside. Service slow - but that is what I come to expect from Costa for some reason.

The coffees and food were the usual good standard. Friendly service . It was quiet on our visit ( Sunday afternoon ) .The cafe was clean and well kept.

Favourite place to go with my friends! Lovely drinks and very clean. Also the workers are very kind. Recommend you anyone who likes drinks ☕️☕️

This Costa is like loads of other Costats - what a surprise. The diplay of foods was brilliant - probably best seen. The coffee was ok - I like a little stronger - I could have asked for a second shot but I didnt. The staff were superb - huge smiles and very attentive. Very clean and well looked after. Nice outside area when weather good - so I did. Opposite the railway station - perfect. A good Costa

As I frequent this Costa store at least once a week, there is always a warm welcome by friendly staff in both Welsh, which is the local language and English. Like others I've noticed the un-cleared tables and other minor foibles. This always seems to happen due to,at times, low staff numbers. One thing that astounded me tonight though, was seeing an area? manager who'd been sat at a table with a laptop doing what managers do, get up and leave to go outside. Nothing wrong with that, but to leave the laptop open and on for at least 10 minutes(I left before he came back in) was irresponsible. The three staff members were quite busy, so would not have noticed if anyone would have fancied their chances and walked out with a free, Costa info, laptop. So if the man in question was there to check up on the running of the store, he should surely lead by example.

This costa in pwllheli is the worst we have ever been to its dirty tables never cleared coffee is cold and the food not cooked caked were hard. The staff are rude and the manager uniform was filthy not what you would expect from costs won't be going again

Myself, parents and my children stopped off for some light refreshments. It was lovely, clean and refreshing. The customer service was spot on, answered all of our questions due to some dietary requirements. We asked advice on promotions and I felt that the baristas were knowledgable and extremely helpful. Overall 10 out of 10 and highly recommend.

This is a good Costa. Drinks were made extra hot when asked for, clean, quiet. Only issue, only 1 toilet.

Super location and place to eat & Drink. Food good with excellent choices for snacks and more and drinks excellent too. Friendly & helpful staff. Toilets very clean and well presented. Love it.

Love the cafe and the drinks are amazing. The seats and couches are nice and I love the smell. ☕️☕️☕️☕️☕️☕️☕️

This was our local resting place. A family of six does take it out of you. We found Costa Coffee very convenient and well presented. The staff although overworked were very professional. What made our experience special was watching the weather blowing a gale outside and being in a warm, pleasant atmosphere that is great with children too!

We need to visit Pwllheli often for fuel and boat maintenence and always end up killing time in Costa, but no more. From now on we shall find somewhere else for a quick bite and coffee. Its Costa so we all know what we get. This is badly run. Tables never cleared, you can look at the dirty table next to you for an hour. Our paninis are never cooked properly at this branch, cheese is still hard and cold. Is the machine broken? Staff are friendly enough but if you go and its busy, it's a chaotic mess, if they are quiet, staff scarper and you can wait, too long at the counter, despite the fact you can hear them all chatting.

We were cold so Costa was welcomed, we just came in to decide what we were going to do next so we had a coffee and used the free wifi. Coffee was the same as always in Costa, shop was clean, staff friendly, service quick. Job done!

We ordered small Cappuccino with an extra shot and a hot chocolate with marshmallows , what we got was cold and lukewarm chocolate, poorest Costa I have visited.

This is a Family favourite.The Staff can even remember preyious Year's Drinks.Again Super Staff. Clean premises including the ToiletsGood selections and a Good Meeting Plcae too!

I love costa! The shop was big and spacious, the staff were very friendly. The place was clean and tidy. Prices are high, but personally I don't mind paying for a good coffee, the money was off a winning scratch card anyway :D

Nice big shop. Too many seats squashed together. Unfortunately half the people in the shop were young people gathering more for the free wifi rather than buying coffee, mad some people feel uncomfortable and leave. Had a feel of not being organised and not enough staff.

I go there every week after finishing work at lunchtime, its always busy there, staff are friendly and polite. I had to wait for my coffee and by the time it came it was cold so had to have a new one but no problem though. Food is expensive there for what you get, its only a snack and I think its too expensive for what is served, my opinion!

Called in here on a Sunday afternoon whilst in the area and options for a coffee were limited. Coffee and cake were up to the ususal Costa standard although had to wait for staff to appear from the kitchen before I was served. Very much the standard Costa range with a large seating area outside which overlooks a nearby roundabout so I am guessing at busy times there would be a lot of traffic fumes.

Costa refreshes no matter where you are. Pwhelli, where it's located is a compact yet lively market town on the Lleyn peninsula just 8 minutes by bus from Hafan y Mor.

Maybe just bad timing but I've been here before and felt the same. The staff are really friendly and the product is as good as you'd get in any Costa Coffee. However......there always seems to be a lot of early teen kids in there. They take up all the tables in groups of 5 or more and only appear to have one drink between them. So when as paying adults or with a family you enter the premises you can't find a table or seating area big enough. Not sure if it's something Costa can do, and maybe the kids do buy other drinks etc while they are there. But I want to go there and enjoy a nice cup of something hot without all the kids there. I have sneaky suspicion though that's it's all about the free WiFi that's on offer as all the kids were on their various mobiles.

In a great location in the middle of the town, same great standard of coffee from this branch (my favourite chain of coffee shops) so was pleased. Nice place to stop for a hot drink while exploring the area.

Visited during a busy busy period just after new year, only two staff on duty run off their feet trying hard but thats no consolation for customers in the queue. No tables had been cleared and the place was an absolute mess and one of the tables seemed to be being used by the manager as an office as it was full of Costa paperwork and even a small tablet computer left for anyone to take. They had also no milk other than full fat as the excuse was the fridge had gone off overnight?? Who has full fat milk these days apart from babies? Very often the exterior windows are filthy dirty. Who runs this place? This Costa needs some help big time!! My first and last visit.

Not enough staff to cope , long wait, uncleared tables. Nothing homemade. Dirty toilets and floors and windows. Costa need to up their game.

The problem with "NERO-COSTA-RBUCK" coffee outlets is the inconsistency in quality and staffing. Being franchises, you take a chance, Whilst Costa at Cambridge services A14 and Bangor score highly, I am afraid Pwllheli depends which staff, time of day and whether the sell-by date on the overpriced confectionary has been checked. The location is good and in the summer sitting outside can be pleasant unless the Abersoch bound traffic is spewing out exhaust fumes. I had an Americano which could have been hotter and the android who served me had not yet had the smile module fitted. Welsh speakers seemed to get better service as I queued behind a group of local teenagers who were exchanging notes on the coming weekend. Tables had not been cleared but it was busy. A two out of ten experience and I might go again to sit outside with the dog in the spring,

Much better than Starbucks in my opinion. Prices are about the same so it doesn't make sense to go elsewhere. It's in a good spot right in the centre of town with plenty of seating. There is also a good selection of cakes and biscuits :-) so my son was very happy.

Called in for coffee I had a lattee and my friend had a flat white. Both were very good, the cafe was clean with a friendly staff.

Costa Coffee's blueberry muffins must be the best in the world. They are the same excellent quality at each cafe. Excellent.

Usual Costa coffee shop. Needed a bit of a tidy up. Food and drink expensive. panini's not cooked and cheese not melted.

Great coffee ...can recommend a flat white ! Service with a smile ! Nice place to meet up with friends !

Costa is costa , really friendly staff in there , nothing to much trouble , good coffee, excellent hot chocolate (with cream and marshmallows) , good latte , always clean and tidy. Sandwiches are always good for pre packed stuff , what more is there to say , Always a safe bet in Pwllheli .

Always a quick, friendly service when we go there for afternoon tea. The tea is fine if you squeeze the bag hard to make it strong enough. Also you get the option of full milk, unlike other places which automatically assume you are on a slimming diet. Sadly there are never any scones when we arrive at 4.30 pm, so I usually settle for a toasted tea cake. It is always excellent. The cake counter shows lists of ingredients. Do the cups have to be so thick? I can hardly get the rim in my mouth.There is an issue with the toilet though: firstly it opens straight into the café -- very continental. Secondly, I waited over 5 minutes to go in because the door appeared to be locked as it was showing red in the lock indicator. Then a waitress then suggested I try the door. It was unoccupied! Last year when I tried the door it flew open and the person sitting on the toilet looked most put out.

costa coffee you usually cant go wrong, but yes it can... night mare the coffee was cold to start with, tables were not cleared, the staff were arguing among themselves , and the toilets were in a state...we asked to speak to the manager and was told he was out....so we went, and shant return

A very bland setup, as you might expect. The service and drinks opposite, at Wetherspoons, are much better and of superior value.

Yuk, hope the staff keep their own homes cleaner. We sat for 45 mums while people came and went. After each table left no one came to clear or clean up. People were having to move cups and plates in order to sit down. When we left half the tables were covered in old cups and plates, it was not that busy so staff had time to clean up, I think they were just to lazy to bother. Drinks were fine and staff friendly enough, just a shame it looked so dirty.

Having frequented other Costa Coffees I feel this one needs to up its game to reach the standard expected. My latte was not hot enough and the toasted teacake arrived with some bits of brown paper on it (I think). More training required?

Opens early so can have a coffee before work or before shops open. Nice place to people watch in the summer as there are plenty of tables and chairs outside.

Coffee was fine but cost the earth. Sandwich left much to be desired. Try the local bistro just down the road called Taro Deg, proper homemade food and good coffee with reasonable prices