Costa Coffee in Gwynedd

Great coffee and friendly service

Good atmosphere for a relaxed coffee n snack! Lovely people working there.. Thanks for the smiles.. 😃

People sitting outside smoking continuously , obviously they don't have anything to do.

Rude staff crap coffee tasteless tea awful

I visited this Costa to buy a Hot Chocolate made with Soya Milk as I have a food intolerence. The lady that served me came across really rude and aggressive asking questions about my Intolerance which made me feel really embarrassed even the other customers in the cafe made a comment on how rude she was. I call into this cafe quite regularly and I feel now I don't want to go back.

Nice clean and tidy costa friendly staff and quick service

Why are all costa coffee shops so cold 🤷‍♂️ and un inviting is it to make people not want to stay to long ? cold air is continually blasting out come summer or winter ...

Lovely coffee ! Even nicer cake !!

A Costa coffee in the centre of town that is open until 6pm.

Costa is a good stop in Porthmadog. Nice clean toilets too.

Pleasant staff, centrally situated

Not as comfortable as our local costa. A bit dark inside. No sofas just table and chairs.

Great service, friendly and helpful, clean and tidy. Drinks and food were lovely

Came in for coffee to sit out , lady couldn’t speak English or Welsh very well had to repeat myself 5 times. Also a small dog followed me in , ok only guide dogs but she was so rude , there are ways to speak politely, I wasn’t going to sit inside and the dog was in there for 1minute. The lady acted like the world had ended, it really was no big deal. Anyway won’t be coming again , yes I understand no dogs that’s not my point it was the over the top rudeness,

Worst hot chocolate I've ever had.

Very busy free WiFi but expensive

2 ladies behind counter, not very friendly...never smiled once..

Just passing through the area on New Years day, needed a rest.... And found..... Quite possibly the best Costa Coffee in the UK, wonderfully clean, and all tables cleared unlike some other branches. Team worked brilliantly together, service was excellent, big shout out for Lexi, her customer service skills, customer engagement and wonderful smile, made the visit half worth it in itself.

Great friendly staff, relaxed atmosphere.

Pleasant hot chocolate with all the trimmings. An average Costa coffee.

I went to this Costa around 10:30 on a Sunday (1st of October) And I'd love to give a higher review, as the tea was lovely, but the service was unfortunately rather bad. This isn't the first time either. Everytime I come here- the staff are very snappy and rude, and sometimes outright refuse to do certain drinks that are advertised both online and on their menu. Specifically, one dark hair middle aged lady is usually very snappy and rude when I try to order something as simple as a drink. Overall, The drinks were okay but service was enough to deter me from going there again. Wouldn't recommend.

Not busy but still took about twenty minutes and two reminders to get a toasted tea cake. Two young girls not paying proper attention to the customers!

Great food, but not very nice to stay at. Lots of tables not cleaned. But good for a quick snack.

Great maple coffees. Happy staff.

Costa is Costa. why is the aircon on its freezing in there lol edit 2023 (4 years on lol) Aircon is still on full blast and it's bloody freezing in and outside... Isn't there meant to be a energy fuel crisis with expensive fuel. I'm from Spain a business can not put Aircon on that hot or cold to aid in stopping global warming. Never had any problems with the staff here like some say and today we went in 15 minutes before closing, next visit closed at 5:34. Half AN HOUR EARLY as i guess its windy lol. You should just do take out from 5:30 then when people drive all that way they can still get a coffee!

Conveniently locates on the main road in Porthmadog

Sorry the latte was cold 🥶 not impressed I'm afraid

A small High Street Costa. Good service and normal food and drink. If you're after a larger table it might not be for you as it's quite small and tables were mostly two's and three's.

The usual Costa experience, but with the most miserable looking staff team, which created a weird atmosphere.

Nice drinks and a clean table to sit at

Staff were extremely rude. My partner sat down while I was queuing and a member of staff came over to him and said ‘ are you going to order a drink then? ‘ he pointed me out as being in the queue and she then shouted to her colleague ‘ these two have sat down before being at the front of the queue’. I politely asked if there was an issue with us sitting down to which the woman said ‘ if you’d calm down I’d explain to you’ , I then said that we were going to leave and as we walked out she shouted ‘ bye then’ and spoke loudly in front of a line of customers about how ‘rude ‘ I was for asking what the problem was. Will be taking my custom elsewhere in future

Best cortado I have had in a while. Staff lovely and friendly. Place kept clean and tidy.

Social distancing gone mad. Back to normal now.

Also a warm welcome and very good customer service

Great addition to the high street, with nice tables outside. Staff were very helpful and the coffee was excellent

Not much to choose from as they Refuse to Make half the Drinks thats on the App

To be fair it was busy but service was slow and tables not cleared

Nice quiet coffee bar, fairly typical Costa

Staff friendly.Just wish they wouldn't swirl the coffee around the cup before they put milk in. Clean tables.

Almost unbelievably bad experience here on Sunday 30th April at 3pm. Upon entering we were barked at by two women "Take out only!". Which was fine (still 30 mins til closing) whilst debating which coffee to choose (and awaiting for our elderly father to come in) We randomly recieved more rude and obscene slurs which escalated in us being asked to leave or they'd call the Police! Other customers were shocked and leaving with embarrassment. Note to the manager, please check the CCTV and deal with this aggressive, unprofessional behaviour from staff. Shocking!!

Not dog friendly as no outdoor seating at 3.30pm on a Friday afternoon. Asked but sternly told no chance!

Great place for a coffee and a catch up with friends or colleagues

We visited every day whilst on holiday and we're always met with a smile from the friendly and polite staff. The premesis was always clean, including the toilets. What I thought was especially nice isn't Costa it's the custom. It seemed that every person who walked past knew either the staff or one of the customers, and would wave. It felt like a real community hub. Will visit whilst next in the area. Thanks for being a part of our holiday Costa Porthmadog staff.

Fantastic staff, always happy to help

This Costa coffee in Porthmadog the food and drinks were good the service was first class

Usual food offers. Good customer service, friendly and helpful with lots of smiles.

Nice little Costa. Food not fully stocked which was a shame. Part of the cafe was blocked off for some reason so turning people away when not being able to sit inside.

Went to this Costa at 1pm on Thursday 12th January couldn’t believe the sign on the door “Closed for staff lunch 12.30 to 1.30” thought that was the time you should be open, your Customers Lunchtime !!!!

The place was rammed as the heavens had opened and as a result there were lots and lots of people queueing adding stress to everyone working there...... But it's not acceptable to be rude when you're speaking to people !! I was the. Told off for moving a tray so I could sit down as I wasn't "insured" to do it. The coffee and mince pie was lush but the service and staff spoiled the experience.

It is a very nice place. The workers are so lovely, and it's a very relaxed atmosphere. And also the drinks are very good!

Nice outlet very friendly staff

Really good service 👍👌 thank you

Great service and a nice cup of coffee too.

Best expresso coffe in the UK, everywhere!

Come here every year when on holiday, never had a problem.

Something about franchise chains, always the same. No surprise, positive or negative.

That was nice, firendly staff, listening to the customer and of course fairly good coffee

Friendly staff. Ave very tidy. I was on my holidays luved this Costa

Nice toastie and coffee, the air con was much needed as well.

The middle aged dark haired lady serving was SO rude! We asked for a drink that was out of stock and she aggressively told us she didn’t have it. 1) how would we even know this? and 2) you work in customer service - even if you’ve told somebody this 100 times that day already, at least apologise surely? Barely said please or thank you. Manners cost nothing and make such a difference on a customer’s experience. The other staff seemed lovely.

Lovely clean shop, very busy good selection of food and drinks

Good coffee good service, pleasant surroundings

Just the same as all other Costa's only had drinks.

Great coffee house, excellent service, friendly staff. Great prices.

Excellent coffee and M & S sandwiches too ?!

Friendly service, if you are a regular the staff remember your order. The shop was clean and tidy despite being busy.

Can't go wrong with the breakfasts this place produces👌🏻also awesome now it's joint up with M&S... Only thing I can't understand...iced mocha should have coffee and chocolate, yet every time I can only taste coffee?🤔

Great place. Really friendly staff and a nice atmosphere.

A little cramped but the drinks are good

Love the staff, always friendly

Always have a warm helpful welcome when visiting Costa xxx

Great experience friendly staff and excellent service

The food/drink is the same as every other Costa...that's not my reason for a low rating. When we went in today (family of 4) we were confronted with sets of tables with only 2 chairs each (or 3 in places). There was a couple of tables for 4 but they were taken by others and...you know... the odd singleton sitting at a table for 4 by themselves!!? So, being a reasonable minded person, we pulled a square tiny table over to another square tiny table to make a table for 4. At which point we were reprimanded that (although it would be overlooked THIS time) we weren't to do that. It was the nearest possible table and was moved 2-3 feet and made no difference to the safety or gap where folk were needing to walk through. In fact there was a larger gap to walk through after we moved it. We put everything back exactly as it was before we left but to be honest we won't go there again...I prefer to share our pennies with people who have compassion and common sense! What family wants to sit at 2 separate tables and let's be honest spread out further in public than is necessary??

Always enjoy my Costa but this branch is horrendously expensive. Ripping off the visitors.

Very vegan-friendly. Staff are lovely.

have visited on a few occasions, service can be quite slow, never had a problem with the staff, they seem pleasant enough ? just very slow on occasions ?

Excellent Costa branch. Quick friendly service and lots of seating plus free wi-fi. Tried their flat white with winter blend and extra shot. Can easily recommend.

Almost no bilingual signage. Absolutely no bilingual labels on ANY of the products.

Usual nice coffee at Costa in Porthmadog

Friendly Staff....As per usual Great coffee & Food....& Clean

Was served by an excellent member of staff when I asked about gluten free products. Very very helpful. Well done!!

Lovely welcome staff lovely hot coffee and warm toast

It is a very nice place to have a coffee in Porthmadog

What you would expect from motorway services.

Really cute setup and I enjoyed my coffee. Everywhere was clean and well presented.

It's a Costa. Staff with a smile.

Best Costa I have been in, at Portmadog. Busy very clean cleanest Costa toilet I have been in, staff engaging. Felt like a customer rather than just another customer. 👋

Service a bit slow, standard shop, nothing special.

Always good coffee and friendly staff

Great hot cup of coffee and a delicious millionaires shortbread. Very good service.

Really rude staff, they appeared to be more interested in taking your details and seeing your ID, than actually making you a coffee. Reminds me of 1943 Germany.

Costa coffee Porthmadog. Staff were extremely slow for no apparent reason. Such a difference to the Costa coffee bars I'm use to.

Can't beat grabbing a coffee in the morning from this shop and walking 100yrd down the road towards the train station and relaxing on the benches by the harbour. Perfect start of the day. Welcoming atmosphere with friendly staff.

Really nice and friendly staff. Felt very safe here with the track and trace app. The tables were very clean and socially distant. The atmosphere was really nice and would definitely come here again.

Very rude staff especially one woman. I am speechless, customer service on level 0

If their going to speak to their customers in a rude Manor then they should stop and think. Whilst we understand the sign saying only two queuing in the shop but with the mirrored glass you don't know until you have opened the door.

Perfect for ordering via the app as I hat off the train so I can go straight there, walk in, pick it up and leave.

The worst Costa we’ve been in , the manageress are rude and miserable and her attitude towards my disabled husband was awful and her attitude towards his care dog was disgusting.

Very good service and excellent measures taken to prevent covid 19.

Very nice coffee,just spoilt by Street warden