Costa Coffee in East Hertfordshire

Good chocolate cake, friendly staff and a good atmosphere.

Was served by the amazing Alia. Was so kind and helpful

The manager at this branch is a credit to Costa. She always gives the most excellent customer service. Such a wonderful person.

The service was very efficient and courteous making it a very enjoyable experience.

Staff who obviously don't want to work, robotic service. Toilets disgusting. If the toilets are bad, it says a LOT about the management (or lack of it)

Nice and quick service. Drinks spot on....

Normally go in Costa regularly...Great...team and younger sure but get on with it as long hours to...lovely coffee and millioner short cake ...Great

Always a pleasure to visit. Clean, friendly, love the carrot cake.

Good place to go and have a drink plus Good selection of food if you need something to eat

I came with my baby yesterday.. the girl taking orders was very nice. My baby was being fussy. She calmed him down, gave him chocolate. Thank you so much. Enjoyed my drink as well.

It was nice having coffee at costa. The syaff a nice and polite. The coffee and cake i had were delicious

Visited 13.00 on 02/04/2023. Coffee Shop was not particularly busy and tables and chairs were dirty. One chair had a brown substance all over it, won’t visit again for a while.

Walked in at 14.35 in Bishops stortford. The 2 girls on the counter where talking about their personal business. It took a while to be acknowledged. The service was very robotic but fast, once acknowledged. The quality of the mocha is better in the machines. I asked for the drink in a takeaway cup but barista started to pour it in a eat-in cup because they they didn’t listen. Attention to the customer=0. Unfortunately this is quite a re-occurrence in Bishops Stortford!! Much better the other shop in THORLEY/Tesco. There was only another customer behind me. So, it wasn’t really busy as well.

This Costa chain which is based in bishop Stortford town centre needs more staff to handle more customers when it is a need of hour.

Not busy, but still managed to forget to make my coffee. Left stood waiting until chased up for my order.

Popped in here quickly for a takeaway coffee with my Dad this past weekend. We were waiting quite a while to been seen as one of the staff members was walking round to the other two servers, coaxing them into allowing her to leave early. When she finally got her way she came over to take our order but hardly paid any notice to us because the entire time she was putting our order into the system, she was loudly and abnoxiously going on about the fact that 'this is the first time I've been able to go home early, I just can't wait to go home'. Made us feel guilty for even ordering from her. When she finally left we found we were waiting quite a while for our orders, because that same girl never passed on our order to the two girls she had ditched to go home. They were apologetic but seemed very understandably stressed and rushed after being left. Really disappointed as I used to love Costa, but the flavour for me has been paling in comparison to other shops and the service is clearly all over the place :(

Arrived at 16.40, we were informed that they would be closing at 17.00, the staff working were rude and short with us.The cakes looked like they had been thrown in the bag and the barista touched the insides of the cups with their bare hands. We left at 16.50. Safe to say we won't be returning. Shame as we regularly visit Costa for its consistency and quality.

Ok place to relax. Staff isnt professional. Making faces to their colleagues whilst talking to you and thinking you cant see it🙈 place not clean and I must admit that it shows from far that management is saving on staff as they need more staff on shift to look after the place

Delicious coffee and cookies. There are always places.

Excellent place to go for toast sandwich breakfast, especially Sunday morning when they open at 9, 1hr earlier then rest of restaurants in area. Good coffee, standard good Costa service

To start the shop has several young members of staff who seriously need to understand what work is...floors and tables were filthy and the staff all seem miserable. The coffee was okay but it's expensive and you don't get much, with competitors across the street they don't seem to want custom? We had food too but my children could have made better tbh. Little choice, pre boxed sandwiches (white sliced bread from Tesco type), biscuits and crisps. The crisps we bought were oddly stale, I approached one of the girls about it and her response was just 'that's okay, just leave them there' as if I was going to carry on eating them? They need seious help from higher up to get this place vibrant again.

Good selection of hot beverages and cakes/pastries etc.

Arrived more than 20 minutes before closing. Rude counter staff woman yelled over her shoulder that I had to have a cardboard cup, because it was too late in the day. I agreed, as I had no choice. Then she yelled at another staff member to make my tea. A third staff member was ordered to take my money and wrongly told my order. Alia was the only staff member with any skills at customer service. She was friendly, polite and helpful. The customer toilet had been locked by 4.40, although there was no sign, saying so, and nothing directing me to the open one. When I asked Alia about it, (other staff too busy chatting to notice me) she showed me the other toilet. Despite the sign 'A warm welcome...' I felt unwelcome and not wanted.

Lovely staff, always make the best frappes ❤️

Visited store today around 11.30 Orders a hot choc with cream and on tasting it it was off , took back to who I assume was In charge , no apology, no offer for a refund !! Cream was not removed from serving just a huffy barista who couldn’t cope with the 3 person que and re making my drink . The poor girl on the till look scared to speak tbh bless her !! Management need sorting out and stock needs checking

Vanilla latte horrible taste vanilla added to it. Asked for a replacment bloody horrible taste

Every time I go to Costa, I find that it closed for days. But I found Starbucks now! Very nice which is better than Neros

Great coffee but 2nd time we have been refused cups and given take away cups as there was no one to wash up apparently !

Unfortunately I have had better coffee at other Costa Coffee shops

Staff was friendly and helpful and knew what they were doing. It's was good to see masks was used and the dining area was cleaned straight away when customer got up to leave.

The man making the drinks is the loveliest and makes a friendly environment ❤️

Staff are efficient and kind but coffee is often average at best and sometimes unsatisfactory. Decent place to work with your laptop or have a meeting.

My iced latte tasted like a cup of milk, not worth the money. However , I took the drink back and they had made me another one, which tasted a little better but not worth the money spent at all. May of just been a problem with the machine that day I’m not sure .

Nice to chill out with a frostino on a hot day

Bad services the girl working here with brown hair thinks she is the queen.This isn’t Buckingham Palace. You are at costa bishop’s stortford so do your job properly u are not the queen.

Staff cold, no good customer service

Unfortunately the last couple of times I have been here, the staff have been really unfriendly and I don’t think I will be coming back. The environment is no longer welcoming and I do not appreciate the attitudes of the ladies working there. I spoke to another customer outside and she expressed she also felt uncomfortable due to the demeanour of the employees. I feel really disappointed and let down by my local Costa store.

I have been 4/5 times in the last 2 weeks and always received rude and unprofessional service from the two lady’s that serve me. They raise their voice when I clarify my order, my drinks are half full and they never hesitate to take the opportunity to snap and make the customer feel uncomfortable.

When she take my order she was very rude, she was shouting, I didn’t say anything. I was waiting other people maybe her voice volume higher. But unfortunately she was very polite with other customers. It’s big surprise for me, because I’m not regular customers of this branch, But she can shout it.. Sometimes I got upset seeing rude customers but now I do understand them. Education most important things… 👏🏼👏🏼👏🏼

Great coffee as usual. They’re doing the best they can with these silly restrictions in place. Good location and friendly staff.

Well deserved coffee, wellvprpared

I love this Costa as the staff a very friendly

Always had great coffee experience at this store, the staff have a polite and chatty way, that does of course make you want to return as a customer. Even in these times of horrendous face masks covering they stay cheerful. Hats off to all the staff in this type of industry who put up with us troublesome people.

I always buy my suits from here

What's not to like about Costa Coffee? Nice establishment. Cutlery was served dirty for our cakes but otherwise good coffee break.

Hit and miss I have to change my previous number of 🌟 from 4 to 1 I carry on visiting this place but sadly it gets worse every time Bad customers services, very dirty, very disorganised on my Las visit I ordered expresso and I like to believe is the bad organisation and not something else but the girl service 4 other orders that order after me and when she done my coffee left on the coffee machine for over a minute making my espresso cold and we a funny after taste that I'm very familiar with as I been on the business more then 20 years there for is clear that this machine doesn't get clean properly I have return today they have improved on dirtiness. Toilets are disgusting,

Good place to have a nice coffee in the centre. Staff were nice and friendly, specially the ones preparing the drinks, but I must say the place wasn't very clean.

No social distance and the staff didn't care, good coffee tho

Very friendly staff and great service every time ❤️😊☕

Comfortable seating, friendly staff!

Great coffee but I do think management should keep out the beggars !! Don't need the Hassel thanks !!!

Really nice and friendly staff and amazing coffee

No charge for different milks, unlike others

Fast in personal service but great coffee,

Nice relaxing environment to sip coffee

Epping suffers from lack of staff

Lovely atmosphere, great coffee and lovely food

Find it odd that a person went in, plugged in the laptop, sat and ate her own food not buying anything, not even a drink.

I love a good cuppa coffee ☕! 😁

Lovely staff and great place to sit down and unwind in the middle of a busy day

Nice place, friendly and professional staff but horrible cappuccino (I could not even finish it).

nice place, good staff, horrible cappuccino

It's a Costa. However a very friendly one

Best coffe and soya Chai latte's. Cosy

What's a Costa Coffee? Between £2 and £2.70. Trust me, that's so much funnier said out loud.

Lovely place to drink and eat in. Good service from great lovely staff.

I didn't hate it I liked it. People are very helpful and friendly

Probably the best it's ever been. Low waiting times and you get what you ask for.

Great coffee and great service.

Friendly staff, great facilities.

Great coffee, good amount of seating and friendly staff.

Friendly staff and plenty of space for a buggy, what more could you want!

One of my favourite place in Bishop's Stortford. Great coffe, nice and professional Staff.

Lovely costa, staff was super nice.

Great service and a good cup of cappuccino.

A good Costa. Clean, good product and friendly staff.

Great coffee and nice baristas :)

Coffee shops like this are all very similar and generic, but I do like the Bishop's Stortford branch of Costa. Its spacious and clean, and the staff are great. I often choose this place, over other nearby coffee shops, to meet friends.

Great good for a great price. I love it

Staff always cheery, working hard and coffee is consistently good. Bit too much upselling.

Buen sitio para tomar un capuchino

Great service, amazing coffee, minimum waiting time and staff are friendly and engaging. Great value and friendly atmosphere!

Can't beat a Costa especially when the staff are friendly. Nice little busy Costa in the heart of Bishops Stortford.

Nice surroundings. Quick efficient staff. Lovely coffee

If you've been to one Costa coffee you have been to them all. They're grand. It's coffee like.

Good service, with friendly amusing staff. The place is clean and there is now a public toilet which is down a corridor long enough that I think it must be in a diffent postcode. Nide cakes and they do make a nice coffee. Lets hope Coke don't ballsmit all up.

Always a good coffee and service

My favourite café brand with multiple locations.

Love this place, great place to stay and do nothing all day 👍😘😘

keep changing their menu but good drinks

Such friendly helpful staff and the best coffee !

Always helpful in this store, food and drink is top notch

It's a ok.coffee place not many options for cold drinks and it's pricey

Really good coffee friendly staff can be noisy at times with undisciplined young children as all coffee bars are.

Great staff, always polite, best Costa branch and I have visited a few now

Friendly service, quick at checkout, send reward points card so got £2 off

Lovely coffee shop with a nice mellow atmosphere and great staff.

Good overall but the aircon wasn't on

I like the coffee and the toasted sandwiches. The large size coffees are huge!

Nice coffee shop, usual Costa range, staff very helpful and friendly.