Costa Coffee in Ipswich

A message to management about the exemplary customer service from Amir & Nieve. A extremely busy Saturday on match day, and both operating the duel counter like a well oiled machine. Both had smiles on their faces and I received my cortado within 2 minutes of ordering. smashed it

It has city facing and platform facing counters, so you can buy coffee etc. from either side of the barriers. It’s a station Costa so more expensive - ‘stop the £4 coffee!’

Having put in my coffee order, I panicked as I thought I was about to miss my train. I rushed out and got on the train with two minutes to spare. Suddenly, through the train window, I saw one of the Costa staff walking, holding my coffee, looking for me. I received my drink as the train doors closed. Amazing and much-appreciated service. Thank you!

Food wasn't that great. No sandwiches or salads just bread and few pastries

This is a railway station branch but before the ticket barriers. There is little indoor seating but little demand for it.

lovely service, the blonde lady who served me was ever so patient when i needed a minute to decide on my drink, and was extremely bright and bubbly to myself and everyone who was served while i enjoyed my coffee. the lad who was making drinks while she took orders also had great energy and was very bubbly and kind. best experience in a chain coffee shop i’ve had in a while - i would recommend costa give these 2 employees a raise!