Costa Coffee in Sutton

Hello lovely’s 🌹 and coffee lovers too☕️☕️💯, Rafaela who served me was ever so polite, service with a smile, friendly, engaging and proficient, I had a flat white with an extra caramel shot which Rafaela put in the coffee which was great, it tasted so nice,she complimented me on my Lindberg glasses which was really sweet of her, Thank you ☕️🌹💯 The only down side is that it is a very noisy coffee shop compared to other coffee shops I’ve been to I did try the new Apple and rhubarb cold drink it was very refreshing💯

Efficient service clean nice coffee well distanced tables furniture includes tables or one sofa NO WI FI today 15/10/2023

Excellent cappuccino as usual - great service.

Yuly and Anna served me today at COSTA in Cheam. I was really impressed by the cleanliness of the place and the politeness of the 2 ladies. I think they deserved 5 or 10 stars if that is possible. All the best for you ladies .

Ordered a chai latte to takeout, left the shop and tasted it. To my surprise (it wasn’t particular to my surprise as the staff appeared to not care for their own hygiene let alone mine), the chai tasted of mud, grass and damp. Upon further inspection I smelt the cup and it reeked of damp. Went back in immediately to get another made that would not poison me and again the same issue occurred but this time I tested it in store. Was informed there’s not much he could do as that’s all that were none in the storage room (no doubt couldn’t be bothered to get cups that wouldn’t make his customers ill) and made another from a cup further back. This time it tasted less of damp and mud but was still there. As I was told nothing else could be done (no refund even suggested) I was left with no choice but to bin the chai. Rip £4.65, hopefully with the money he didn’t refund me he could buy some shampoo and deodorant. Oh wait he still would social distance from his shower head. Trust me the shower head won’t kill you. God knows what the hiring process is there but the staff are certainly the least hygienic individuals I have ever witnessed. Anyway, he was a very sassy man slapping the cups around, it’s almost like he has no respect for himself or his customers or he wouldn’t give them items that would make them ill. Thanks pal half of cheam has probably developed a new strand of Covid-24 from your lack of care, respect and hygiene 👍🏻

Hot chocolate to die for, especially with added whipped cream !

Comfortable, lovely coffee and able to relax

Great service. Delicious Oatmilk Latte. Free wifi so I was able to do some coursework on my chromebook. 😊

Had their lovely me steak and cheese sandwich for lunch.

Some drinks good, some drinks not. Too expensive, but love the tomato, cheese and pesto panini. Just don't love the price. A drink my friend got made her unwell. Toilets didn't have soap. Nice atmosphere, but too busy.

Lovely coffee as always and nice friendly staff!

Although the place is a bit dated and the toilets needs a good clean. The Chinese food and services is first class. Best dish is lobster with noodles.

Originally I gave them 4 stars. But the service has gone from inept to just rude. That's my last visit now. Simply being able to distinguish between eating in and take out is beyond them. They can't even be bothered to take food to the table after taking ages to prepare. Then it was so super heated I burnt my mouth. There are other places in Cheam.

I asked for a strawberry frappe with extra sauce..................instead they gave me basically blended milk............... its not hard to follow instructions for a drink. If you cant even understand an order request that I suggest this role is not for you

There was no ice in my iced tea.

Quite possibly the worst run Costa in the UK.

What can you say about a place that runs out of large cups.

Really dirty place. I am socked, because usually Costa places are clean. There is not a chair without stains. Really disgusting 😒

some staff are nice, however some do not display good customer service and are rude.

Avoid at any cost the visit there. Appalling slow service (+10 min), always crowded, no oxygen indoor, the toilet is dirty or not working. The staff do not care and do not smile.

Weve visited this place maybe 8 times over the last 5 years. On half of these occaisions the toilet was out of order. Even today the staff had to use the railway station one, which is appalling. However the hand sanitizer had run out and the tables hadnt been wiped despite the fact only three tables were taken over the hour and a half I was there. Hardly busy. Coffee was good as usual, but I am surprised this branch has not improved over five years! ( its enroute to family so we pop in regularly)

Very cold service. Maybe due to the fact costa is owned by the mega corp Coca Cola. Update: Came in the other day with the line out of the door. Was there for about an hour. The person behind me complained. And she simply said to him: he does the food while I do the drinks. Seemed to give have very little cares. Took her time restocking the food outside, refilling beans in the machine. Just seemed to care very little that the line was out of the door. I will not be returning any time soon. Not the employees fault but this establishment needs a serious staff increase. This should not be the case for a coffee house in greater London. What a joke. You need at least 4 to 6 people working there not two. I feel sorry for the new guy cause he was in training a few weeks ago and is now expected to know everything.

Love this costa. Nice staff and coffee tastes really good

Woefully slow service. I appreciate there are staff in training, but they are turning away deliveries, asking drivers to cancel orders, while making customers in store wait 15-20mins for a coffee. You're lucky if the order is correct when it arrives too. The cherry on top is that one member of staff's significant other was invited back behind the counter to make his own drink. Against policy I am sure...

Horrible service, this Costa Coffee branch is Cheam is falling apart. Nothing works as it should. Never coming back again.

Staff always indifferent, croissants are never fresh at weekend s, and Cheam Costa will you please fix your toilet it's hardly ever working, if you run a large cafe and serve food and drink you are obligated to have a working toilet for the public.

Not very friendly service. On visiting the toilet, there was no toilet paper and the last checks on the toilets show 17/06/21 on the sheet !!!! Its 5th November today !!!! Terrible ....wont be returning here, going to a chain Costa Coffee in future and not this franchise...

Used to love this branch, but due to recent staffing changes I won’t be going back. Staff are rude, waiting times are slow and something always seems to be broken.

I won't be rushing back. Service levels have declined steeply lately at this branch. Very slow on the previous 2 visits and today, having bought a coffee 15 mins before closing time and having only just started it, I was told very abruptly 'you need to leave now, we're closed'. No previous warning, please, sorry or thanks. I expect better from Costa.

Very bad customer service and very rude stuff never I’m comeback there

I have been coming to this Costa for a few years now. Unfortunately due to major staff changes it now has really slow service, feels dirty and generally is not a pleasant place to visit. I have now started to go to Ewell Costa.

Service was very very slow. I was the third in the queue (and no one was after me) and it took me 15 mins to get served. Flat whites order turned out to be latte's. Good job I wasn't in a hurry.

Too many people in the queue. Had to leave before served.

Friendly and knowledgeable staff. Very rarely is the coffee anything but perfect.

I've downgraded this to 1 star for the simple reason that I've yet to see the staff wear masks correctly. At best they have their nose hanging out with the mask barely covering their upper lip. I will not be buying anything here until they take public health seriously. Update-This review was posted months ago and STILL today there is one staff member working behind the counter without a mask. Also a customer wandering around the store unchallenged with his mask round his neck.

The staff are extremely grumpy in the morning and very rude. No point having a coffee to start your day good when they ruin it with their miserable attitude.

Strange seating layout of 1 person per table. Staff are behind screens but don't wear masks in the cafe. Waitress got very close when clearing table when we were still there. No social distancing. Nero in Cheam is better.

Went in and ordered 15 lattes, all made to lovely milky perfection.

Ok....just another Costa coffee place

Small location but friendly staff and good coffee

Excellent place for coffee staff very friendly and helpful

Muy bien me han atendido y limpio

Service is always prompt and the staff are always friendly.

Costa was very quiet, this is what I would class as an off-peak time ( four o’clock. ) Member of staff made me feel like they were doing me a favour and seemed careless about the shop and the customers within it. Lily J

This is one of the nicest Costa coffees I've been to. The staff in the mornings are always happy to see you and very attentive. They greet you with a smile and a warm hello. They seem to know all of the morning regulars and the people are treated like friends which is nice. Coffees and drinks are made very quickly. The food is always delicious.

Very fast service, but why not offer a £1 discount for using your own cup? That will reduce waste and encourage people to be more socially responsible

exellent service, clean tables and wasn't that busy

E um bom local para tomar o pequeno-almoço e relaxar

Love to drink coffee here nice polite and they make the coffee how you like it

The staff are friendly and obliging. They also keep the place nice and clean

Bloody expensive -no table service I sat and waited for my bacon roll and wasn't told it was on the counter waiting for me to pick it up !yes I've got legs and can wait and walk up and collect it (I had to do do that anyway) but I think I could have been given a nod that it was ready.Typical Cheam snobbery

Very lively place. Good meeting place for friends to meet up for a chat. Had Americano and a flapjack.very nice! !

1 of my favourite Costa local to me, the staff are always very friendly and the branch is always clean and tidy.

Good coffee! Always give food to the homeless people outside

New designs love that place more then beffore

Recently refurbished cafe. Delicious cakes. I had a lemon muffin and latte. Lots of people meet there. I felt very comfortable sitting alone. Buzzy friendly atmosphere.

Very homely , villegy feel in a nice way

Buen servicio, y buenos cafés...

Super friendly staff. Very welcoming and nothing is too much trouble. They also make my 2yr old daughter feel like a million bucks every time which is a nice touch.

I enjoy to come here with friends Most of the drinks are quite nice but as with all chains expensive i would say it would definitely be worth going there

Great but always full of big family groups, which makes it hard to get a table. Often have to resort to joining the smokers in the walled 'garden' out back just to sit down.

Very understaffed, although staff are really lovely, but very dirty.

Staff always rushed off their feet but always so friendly and polite.Nothing is too much trouble.

Always good service, baristas all speak English. Great for people watching

Functionally appropriate with friendly staff. A nice place to meet or sit for a while.

430pm Sunday take away cups only and no chocolate Tiffin...other than that always good

CHEAM BRANCH - First member of staff serving me was very friendly and service was good. However, when it came to using the toilet I asked what the code was at the counter & received abrupt reply from Marisa 'It's on the receipt'. I'd been in Costa for an hour at this point, so I've not just walk into the coffee shop. Rummaging down your bag to find a receipt when you're in need of the toilet is not good customer service. Another customer alerted me of the number in the end.

Heavily crowded on Saturday morning, good to grab coffee and sandwich

Great staff. Popular so may be a short queue. Well worth a visit.

Ok, pricey as the rest of them, staff can have a bad day especially on Sunday morning

Grumpy service and toasted sandwiches were served cold. Staff not in a hurry to clear and wipe tables so this is completed by the customers.

OK when you need a coffee...and a warm!

We have a good time and staff are nice.

Some Batistas are great. Others very poor

Hot chocolate was really tasty. Enjoyed.

Clean and welcoming. Shame they don't sell coconut milk or almond milk though

One of the good Costas around, clean, the know their coffee, friendly staff.

Waiting for Costa to open and it is 08::10 when they ment to be open at 8am .