Costa Coffee in Cheltenham

Ordered twice: First time - gave me completely wrong order. Second time give me a bap that’s clearly been in someone’s back pocket for the entire morning, squashed and doughy. Forget my biscuits. It’s 3 items at a time, sort it out! Shocking

Great tasting drinks and food.The staff ate very friendly and helpful

All tables were full of used cups glasses plates etc. lady behind counter was on her phone. We were the only ones sat in the restaurant. When tables were eventually cleared, tables were not wiped clean. Chairs are filthy and in need of a good hoover yet alone clean

Good service and good coffee. Just a shame that a lot of tables are taken up by trays that haven’t been cleared.

Very professional and friendly. Good quick service.

A cleaner and better cared for site than some.

Ordered cookie dough and this didn't even look like what they advertise? No cookie bits and taste a lot like milk. The staff is also rushing to the point that she knocked her own drink. Idk why she's in a rush when it's quiet anyways. Not a great experience.

Toilet Stink!!! Food left on the bar, nobody say it's ready. Too cold inside.

I’ve discovered a great new place for a coffee after work. What stood out was the welcome and great personable service. Thank you.

Asked for whipped latte, but i've been served milk on ice.

Some tables and floor were dirty

First off. You should know that although not clear. Costa don't allow dogs in their store... ... unfortunately the team are so ignorant and self absorbed that they didn't even realise that we had been standing there for a few minutes....Once the girl finally acknowledged our existence she very quickly said 'oh we don't allow dogs in here. You need to get out now!' at which point I explained 'oh ok well I know for next time...can I order my drink and I'll go outside?' she then looked over at what must of been the supervisor at the time. Who was a bit more cooperative and agreed to take my order and bring it out for me. I suggest you close this place down until you can teach your staff some normal customer service skills... ...All it would of taken was acknowledgement of the customers existence... 'Hi, we'll be right with you' or if the person has a dog 'Hi, due to our cleanliness policy we can't allow dogs in here' Does this sound like stating the obvious?

A model for a well run Costa. Does everything you expect and does it well. Staff great and helpful.

I come here regularly, it's always clean, tidy and friendly. A warm and happy environment to be in. 🥰

A much better experience than recent visits

This Costa Coffee is kept very clean by the staff members also they are very friendly. There is enough access for pushchairs and wheelchairs. Also, they have disabled access toilets

Food and coffee nice and hot. They ran out of blueberry muffins which I oedered 1 of and put a note on the bag apologising and gave me a lemon and a Victoria sponge muffin instead!

Food hot and tasty , drinks perfect !

No signage saying you can't take you're dog inside,ordered coffee and cakes and then was asked to leave! Don't have an issue if this is the policy but if it is give customers the information as they enter the coffee house so they can decide,now sat outside after poor service with 2 attempts to get a hot coffee and one was wrong!

Quick visit to waste some time. Great service from the team. Relaxed....quiet visit

Both orders wrong and no straws

Food hot and drinks were spot on as always ! Xx

Just a shout out to Will as he always makes my drink perfect even though its long and complicated! Iced coconut latte, sugar free vanilla syrup, only 1 shot of coffee and little ice. He makes it perfect every time and has the best customer service too!

Not happy with hot chocolate as it tastes of coffee

Perfect coffee + even better banana bread!

At last a really clean Costa with very attentive staff. The man behind the counter was very welcoming. Well done!

Staff were not too bothered, much more like a visit to Mcdonald's than a cafe.

Cheese and ham toasties was hard and dry and couldn't taste cheese. Asked for chocolate Sprinkles on my cappuccino but didn't get any.

the drinks are all watery and it was supposed to originally come by 5:25pm and it is currently 6:23pm and it was delivered a few minutes ago.

Nice breakfast tea and cakes coffee not sure about 😸

Items missing from my order and when I asked the driver he said I don't care not my problem was extremely rude to me

Ordered 3 drinks and got one that was full and two mostly empty all of which were ice cold. Never ordering through this again.

Great hot chocolates for me and the boys, very friendly service.

Lovely croissant which I had with butter and jam. Cappuccino was nice and hot. Delivery driver was pleasant and friendly. Altogether a nice breakfast!

Ordered 3 coffees only 1 arrived

My only issue is, there doesn't seem to he much if you have to follow a gluten free diet

Another great coffee with great service.

The person who made my drink left me a sweet note! Made my day and was all delicious.

We've just received our fairly large order, delivery was OK. Not the driver's fault as we have lots of road works, but the food and coffee is awful! We ordered 1 x ham & cheese toasty, the one side was toast the other side was bread, far from a toasty! I ordered a Caramel Cortado to find it was half full, literally two or three mouthfuls. We have ordered from Costas a few times before but not had one this bad in a very long time. Very disappointed and upset with the money we have spent.

Great coffee,amazing service especially by the ladies that served me, Jess makes an amazing ginger bread latte

Underwhelming, Hot chocolate ok, panini looked as though it's a cost cutting exercise, over cooked on the top soggy on the bottom and very very little filling of chicken and chorizo , very poor. Come on sort it out!!!

Nearly everytime there is a item missing. You need better staff. It shouldn't be hard to count 4 items.

Brilliant delivery driver - everything arrived perfectly! Really pleased thank you!

The delivery driver was very friendly

No sprinkles on top and tasted weir could taste the strawberry so very disappointed

All good no issues apart from my white hot chocolate was stone cold 🥶

It's so hot in here. The AC is broken still and it's 25c outside

such a lovely restaurant!! very very happy with the customer service!! thank you for the chocolate twist!

The cake is so dry, stale and hard it is totally inedible. £7 worth of cake straight in the bin. Such a shame as have ordered from here twice before and it's been great. Wont be bothering again.

Missing item again and another item replaced

Good coffee and nice vegan sandwich.

I swear every time I order, something is missing. My mocha coffee wasn’t delivered despite it being on the receipt very clearly.

Great service from Costa and just eat delivery, very happy thankyou

Lovely just could be slightly hotter

Once I got the notification that the order had been dispatched it kept the driver at the same point on the map (outside costa) for 15 + minutes. My food arrived cold and the drink was all melted. The lemon muffin was not in there, I had a substitute which I didn’t want. Please refund this order.

I ordered a medium but a large turned up, which is fine but I didn’t have enough sugar and I’m on a fluid restriction due. to my dialysis so not happy

Very nice delivery lady, polite. I am disabled and can’t walk, delivery lady put items where I asked so I could reach them easily enough. Thank you☺️

2 of the 8 items i ordered were missing.

Staff contacted me informing me of the ingredient shortage therefore not being able to provide a drink for me, offered me a different drink and also gave me a pastry for free apologising for not having the drink

Food was cold I had to wait over an hour

Excellent food and drink and excellent delievery service

Although the delivery was quick. The wrong drinks were delivered. I ordered two caramel lattes and instead received to iced caramel lattes.

Delivery was 45 mins late despite being pre ordered for 3pm. One item was missing and we were sent a Latte instead of a Cappuccino. Won't be ordering from here again.