Costa Coffee in Barnet

Friendly service, delicious lattes

Dirty tables , dirty toilet. staff are rude. Service is terrible. I asked a latte with soya milk, i got a latte with skimmed milk…. And when i asked to change the milk, the blond women on the till was so rude with me. What if someone can’t drink cow milk, just plant based? Some of the staff are new, but instead to train them, they just laughing behind the bar… this was the last time that i tried this shop. Before the cake was dry. I don’t understand how this Costa is still open. Forks, spoon are dirty and it’s better if i don’t talk about the mugs and plates…. Maybe if i contact with the head office gonna change a bit. But i don’t think so… staff is on the phone. They don’t care about the coffee, they don’t care that someone is pay for it… disgusting!

You know what you are getting in terms of food and drink at a Costa, but what you can't be sure of is the service and the staff. Fortunately both were exemplary when I visited this branch. Very friendly, polite and attentive staff, working hard to deal with a big queue.

The staff are very nice and friendly. It's great that you brought back the previous Soya milk.

Today 14/08 at 18:00, the man working behind the counter was amazing after I had a small accident outside and he let me use the toilet to change shirts. After changing he was helpful again when explaining the ice blended drinks menu, will definitely come back. Thank you. 10/10

Interesting experience. Nice staff, plenty of seats, clean. Music hammering away in the background which may not be to everyone’s taste. Coffee……ok. Far from the worst I’ve had but not particularly special. A toasted ham and cheese sandwich was a revelation. Of the wrong kind. See the photo. Never ever experienced a toasted sandwich where one side had the consistency of concrete and the other side was barely warm bread. The reconstituted ham was transparent and the cheese was liquid and without taste. Took just the one bite and binned the rest. Dreadful. I’ve learnt my lesson and won’t be going again. I would have brought it to the attention of the staff but it was busy, a long queue and I didn’t want to wait.

Why do staff allow a customer sit all day occupying a table with 2 seats with bags of belongings.This happens most days.Brings down the atmosphere

Comfortable place with plenty of tables and chairs and good toilets. Friendly and efficient staff. Wifi

Excellent and Fast service. enjoyed a lott

It used to be a nice store, now long wait times as most of the staff busy having cigarette break after cigarette break. Some of the baristas are struggling to make it a good experience while the others just don’t seem to care about customers. I’m not sure that this mentality will help the shop. I feel sorry for those kids who are usually doing most of the shifts alone without the help of their colleagues. I don’t think the store manager cares as this is a reoccuring issue for a while now.

The frappe I ordered was horrible, liquid not frozen - totally below Costa standard and they did not send the biscuits they charged me for. Ballards lane Costa - I will avoid from now on

I'm here in Finchley central at costa once a week the morning coffee outstanding. The staff were very friendly and helpful special Melissa she's excellent on making coffee and breakfast. as the weather was cold and ring but inside also looked very pleasant. we will definitely stop by again. Thank you Coast Coffee at 32 Ballards Ln for lovely food and coffee pleasant experience. Thanks to Melissa.

Nice, quiet place. Had a coffee there many times and tea 🍵

Worst coffee shop… made an online order, they had none of the items requested but decided not to cancel but send disgusting food instead. Thanks a bunch!

Disappointing - I went to this costa recently and got a decaff latte with oat milk and an egg spinach and mushroom bap. The bap was disappointing - it had barely any filling at all, it was 99% bread. Costa’s coffee is quite watery it tastes like a cup of milk with a funny flavour, not sure if they burnt the coffee. Bluebelles down the road does proper coffee.

Been charged a bottled of water when I didn’t purchase one. Only realised when I left. Staff are busy talking to friends and amongst each other they don’t bother checking.

Costa Coffee provides a welcoming atmosphere with its warm interior and friendly staff. The cozy ambiance creates a serene environment, perfect for focused work. The coffee is not only delicious but also served generously, making it an ideal spot for coffee enthusiasts. While the croissant might not match the finesse of traditional French pastries, it's worth trying. On the brighter side, the Mac and Cheese stand out with its delightful flavor, adding a savory touch to the overall culinary experience.

It came 20 mins late after pre ordered time. Coffee was cold

The staff should know why Costa does not use almond milk in their stores.

I ordered a large latte and got a medium. And the hot chocolate cup was only half full. Really bad, not happy at all

I always get my morning coffe here and i love it amaizing service especially from store manager Paulina

Quite disappointed with Pauline's attitude. I felt rushed as I was ordering even though there was no one behind me. She wanted to finalise the order as I was pronouncing what I items I wanted, decided for me that both drinks will be large. Napkins were nowhere to be seen and when I returned to the counter to ask for some, was given one tiny square. I asked for some more as it were two of us, and was told with contempt that I have to wait because she is meant to go to a break.

Lovely place and friendly staff

Often in a rather scruffy state around 1700hrs.

ordered a large chai, only got a medium and the toastie was burnt for the 2nd time in a row. not sure what’s going on recently since i usually like ordering from here but i’m very disappointed and don’t think i’ll be going back. not expecting my refund which is even more annoying

They had no brown toast, the card machine was playing up, the lady serving was getting inpatient.

Wish they had transparent and clear pricing for their drinks. The screen says £3.60 for a large coffee and you are charged £4.20!?!

Very good service here. The staff are super helpful Quality and consistently tasty coffee

Can be better with staff giving more attention to customers .

Fast and efficient service and lovely hot coffee

Great place to get a coffee ☕️ in the morning usually I’m going there over the weekend to meet my friend. Clean and staff is friendly.

Good place for weekend catch up with friends. Love coffee ☕️ strong go like I like it. Store is clean, staff friendly 😊

Coffee was ok but well over priced and the food was an average standard. The service could have been better and the atmosphere wasn't great. I would certainly recommend you go to other similar places that charge far less and give a better option. Overall I would give 5 out of 10.👎

Great service. Only point - coffee could have been hotter. Otherwise fab

Lovely last-minute coffee and snack before driving home to The Midlands.

Coffee was very well made Driver was polite

The worst Costa Coffee... No comments 20min to wait for strawberry frappe. Waist time ... One of the Lady she don't know even how to make normal coffee and speaking in deference lounges...

I was went to Costa Coffee for three days and I think 🤔 the pret coffee is better than Costa Coffee .

I received an incorrect item in my order, how do I get a refund?

Nice cafe the most popular cafe shop in London

Hot choc is made very well to the Costa standard. flat white is okay. staff are friendly. The biggest let down? the chewy soft croissants. 🤮. thought it was just a bad batch the first time but the second time was just insulting to French bakers and people with taste buds everywhere!

asked for 2 bacon baps got sent a sausage, i did not ask for a sausage if i wanted a sausage i would select that in the options.

Normally amazing but maybe due to weather the bread was a little over crispy!! Coffee and Service fantastic as always

They seem to serve Romanians first even tho you've ordered before them. Same as every costa these day. Bad service

My coffee has a different taste at all branches, even espresso; I purchased two coffees, but both were filled with water without any taste.

Clean and tidy and always organised place I usually get the best flat white in here served with a smile, all the staff are exceptional but ADEL she is out of this world. Thank you

Great staff and the coffee is always good

My panini was rock hard with hardly any fillings, the COLD chocolate was water😐absolutely terrible… oh I added marshmallows I got 3 crushed marshmallows in a extra cup😂thanks! Ridiculous

Fast delivery, hot drinks, polite courier. Ballards Lane Costa always excellent :)

Lovely coffee the sausage bap was very nice, cheese and ham toastie was ok, great recyclable packaging!

Service with a smile and on time, that was the service I received from the deliver driver today, that what I and most people like to receive, well done!!! 😎

Unfortunately is not possible to give less than 1 star for slow service for a not busy day. I am very unhappy.

My husband and I visited Costa in Finchley Central today to have a cold drink as it was soooo hot !!!!!! Unfortunately when we asked for a Fruit cooler and a Frappe we were told that the mixer wasn't working !!! At the end we settled for iced latte which was not very nice 😒 We think that the place needs a lot of TLC as it looks a little run down and sad 😥 Perhaps if someone cleaned the windows and the floor it would make a lot of difference ! Come on now Costa ! Get your act together !!!

Didn't have the bubbles for the new drink so I ordered a mint frappacino that wasn't very minty a bit disappointing!

Like every day, I bought my coffee from my favorite Costa shop today. Today, the lady I think is there as a supervisor, making her voice heard to the guest with her attitude and high voice. It bothered me that he was trying to say "I am the king". that's why I felt the need to write a comment to 5 star employees. 1 star lady in plain clothes to the lady who did the inspection.

I asked for 4x brown sugar, but nothing been send

Great to see a woman delivering

Got the wrong panini delivered which was very disappointing as I have allergies to tomatoes

My favourite Costa shop. Very friendly staff nice service ☺️

Service was very poor, rude and unprofessional staff.

It was on time but the drinks were just two cups of icecubes. I paid for lattes not ice cubes. What. A joke.

Asked for 5 sugars gave 1. Cake was missing. Terrible service.

Coffee was not hot at all. Place needs new chairs. Chairs are ripped and soiled. Not the best experience overall

I used to go to costa alot however since the barista in training short skiny girl her atitude is unacceptable and discusting. When you work in the cafe it doesn't matter how you look it important the atitude twords the customer is what matters

No update available. Driver over an hour late. Coffee was cold

I ordered 4 items but I just received 2 of them!!! I'm really unhappy with that

Good food and friendly, professional service. I highly recommend it. Don't miss out!

Coffee and staff perfect. Only negative school children sit in there without buying anything; hence taking space of potential customers.

Love the Team here. Glad they don't rotate the staff so much. Coffee always excellent

Used to be a friendly, welcoming cafe. One of the short, curly-haired barista is extremely rude and confrontational, pretends to mishear you, just to get your order wrong.

This Costa Coffee is my favourite. I have been coming here for years now. The staff is very nice and polite and always makes nice coffee with a smile. It is the cleanest Costa I have ever been in.

Really happy and friendly driver. Thank you 🙏🏼

The driver had not read the delivery instructions and rang the wrong doorbell, but he was lovely and apologised. The food and drink were great as always!

I’m a regular costumer here, very nice and a relaxing atmosphere the staff are very kind and welcoming and smiling always, but especially Hamida , Paulina and Ildi they are all so nice and charming always fast to serve and satisfy customers needs!

Warm atmosphere, lovely hot drinks! All the staff members are always kind and friendly! Especially Maria ❣, she makes my hot chocolate exactly as I love to have it and with her lovely warm smile, she is one of the best reasons to visit this coffee shop again and again! Well done team! Thank you!

Slow service when not busy ! Over the months I've deduced the staff favour some customers over others. Nothing overt , it's the little things.

Coffee perfect. Only downside the vegan bacon bap could have had ketchup/sauce offered as a side - but plain

Delivery driver took the longer route to my home, and then stopped the journey for a while before finally making his way to bring me my food. My food was with him for 15/20 minutes, resulting in it arriving cold and hard. No fault to the restaurant at all because they are always great, just the driver.

Incredibly rude barista this morning. I asked for a coffee in a tall size and he aggressively barked back "WHAT DO YOU MEAN TALL?" Then slammed two cups on table and said "I would call this small." Obviously i was probably confusing it with another coffee shop size but is there any need to be so rude and patronising to a mother waiting for a coffee with her baby. Certainly won't be returning there.

it was great, except that the driver apparently had not read the delivery instructions and nearly went to the wrong place!

quick delivery, lovely driver, great coffee! 10/10

My favourite Costa shop. Very friendly staff

It's OK. It's Costa. They serve coffee

Very Unprofessional- Store manager called PAULINE is very rude and totally unaccepted customer service. I went this afternoon to get coffee and hot chocolate , it was for 2 different people so I requested to make 2 payment .But she goes I cannot pay twice as she saw £10.0 on my hand . I said cancel that and make new one than she insist me to pay by cash which i don't have it. I requested to make payment though card than she rolled her eyes and threatened don't do this next time .I won't go there ever now . bad bad bad bad bad service .

I never write a review. But we came today for a coffee. And when we asked to cut our chocolate twist, the barista in a long black hair was very rude. Saying she can't cut it but if we want she will cut it with a knife using for panini. Fair enough we refused. Because of her attitude. Also she was raising her voice and wasn't polite. I think she needs a proper customer service training, how to speak. Meanwhile other girl was serving us coffee with a smile. I wish i could be a mystery shopper at the time. I work myself as a barista, and service from her was below 0

Coffee is OK, but the sandwich I bought was made with stale bread. When I took it back to the counter I was told it was not their fault because they buy the sandwiches ready packed from the supplier and was refused a refund or replacement. But they did offer to toast the sandwich for me so the bread wouldn't seem quite so bad!! Oh that's all right then. Needless to say, I declined this offer.

Very friendly and quick service!

Busy coffee shop in a busy location. Occasionally under staffed, with everyone working hard taking orders in person and online as well as trying to keep the place clean and organised as best they can.

Great place to grab a coffee and work

Tasty but the always leave the whipped cream off everytime I order

Tasted good but clearly didn’t read order notes as I asked for whipped cream on top….

Appalling experience. I order a coffee. Waited patiently. Get a call from the delivery driver to say come to the door. No knock. I come to the door to find a soaking wet empty coffee cup on my doorstep and no delivery driver, he’s obviously made a run for it! I call him back twice but he doesn’t answer. So I call Costa and explain and the very abrupt woman at the end of the phone tells me if I want to get my coffee I’m going to have to come in to get it… the whole reason I ordered for delivery was because I can’t come in to collect it! So she said I will have to sort out with just eat as it the delivery driver’s problem. Thanks Costa. Will not be ordering from here again, appalling customer service…

FrostinoFrostino, I like the furniture, has a great selection of coffee, great frostinos, nice sandwiches and nice pastries. The toilets are clean and the staff are friendly. Cappuccino is nice but I really like the coconut latte. The only think I don't like is the name 'Costa' reminds me of Diego Costa and no one likes him.

The Salted Caramel Frostino had a little too much ice in it and was a bit lumpy! The taste was fine, but it didn't look as good as it normally does (I have ordered this many times, both in person and for delivery, and it was usually very smooth).

Although I only order via Deliveroo my drinks and food , I just wanted to say the way my order comes it’s absolutely perfect and delicious. Never ever any problems. Plus I always get the sweetest note saying thank you have a nice day . Which always makes me me smile .

Staff talked alot and it took awhile to get there attention

Very nice and very polite, much appreciated.

Speedy delivery, great coffee and a hand-written thank you note.

quick delivery, great coffee and a lovely hand-written note from the team. 10/10

It was all soooooooooooooooo scrumptious. THANK YOU!