Costa Coffee in Eastbourne

Nice coffee and biscuits. Reasonable prices.

It's a mediocre coffee chain, there's not a lot to review.. In my opinion, it would be ridiculous to ever give a huge chain Costa, Starbucks or Nero more than 3 stars overall (unless there's dramatic change). LETS BE REAL - if someone requests a large or a medium, please fill the drink up, I'm not paying for empty space in the cup.. We also reviewed the NEW CHRISTMAS drinks menu - this was not good, far too much syrup is being used in these drinks, they're sickly and unpalatable. Really disappointed, if it wasn't for the wonderful staff you have working there this would be a one start.

Food was tasty, albeit expensive. Coffee was hot, service was average, lots of help at counter but not overly fast. But the branch is also a drive through.

It always looks like they don't sweep and clean the floor. The tables are always sticky and sometimes look untidy with dirty cups and plates left on tables. It also seems understaffed where they have a drive thru, too, so they are trying to keep that moving and neglecting the instore customers so queues form.

Drive in at Hampden Park is a nice new building. Good quality coffee and tea as usual in Costa. Staff member was helpful and friendly. This Costa has gone downhill since it was opened. The toilets are disgusting, one is out of order more often than not and the other one is filthy. This needs addressing ASAP.

Too many people sitting by themselves on tables for 4 working on their laptops so nowhere for others to sit down.

Quick service, with a nice and quiet atmosphere.

Staffing and opening times issues appear to have been mostly resolved in the past year. The coffee is still good.

Visited recently as we were in the area. Its a Costa which I think you either love or Hate as like most chains they are all similar and provide the same range which is reasonable. This particular outlet we visited on a warmish day so decided to sit outside. We took our coffees and cakes and sat very comfortably in the sun looking across the car park. It was pleasant until we goy invaded by a seagull that swooped down taking half of one of the cakes and the folk. So beware if visiting of sitting outside. With regard to the business the staff it was ok and usual Costa pricing so nothing we didn't expect. Staff were a bit slow and not very friendly but efficient. Wood I go again Yes it was clean.

Nice place to wait if you're waiting for your vehicle to be done at Halfords

Have a nice cup of coffee nice and large cups nice and peaceful atmosphere

Excellent location and nearby parking but service didn't seem fast

Dirty cups and plates on tables

first time visiting a costa in Hampden park the server Tamara was very polite and chill she explained to me the drinks as i was finding hard to choose a drink she recommended the chocolate fudge brownie frappe which i had had previously a while back and it wasn’t prepared to the standards but what she made was 10/10 honestly looks like she has alot of experience definitely will come back and try again

I love Costa coffee but every now and then you get one that is especially good. Today was that day - absolutely loved my cappuccino this morning!

Young guy at counter was really helpful, super customer service 16/6/24. We got a reward treat from the app with our coffees, 2 x ginger cake was delicious

Lovely coffee. Can be a bit loud if you have any hearing issues.

Jake served us and was great, knowledgeable about all the products. Funny and he does his job and the same time. Brilliant attitude 👍

It's not the best coasta I have been to. None of them can make a drink that looks like the picture.

This was my free birthday treat:) It was quite busy, friendly staff and looks good inside...

Enjoyed the lunch and this place is always busy but atmosphere is great.

Absolutely brilliant place, I love coming here, the staff are absolutely amazing, smiley and happily chatty, very friendly, came for an early birthday breakfast, it wasn't loud, nice music in the background and a generally nice place to sit and watch the world go by. Will 100% be back

Nice space and easy access with close parking. However seemed to be served by most incompetent staff member ever. Of the 4 very standard things we ordered she couldn't find a single one on the till system.

Been in here twice now, both times my partner and I were served by the same person. Both times he was rude and just seemed like he didn't want to be there. I understand it's a stressful job and he probably doesn't want to be there, but it made my partner and I feel like we weren't welcome at all. It felt like we were getting in his way just by asking for 2 drinks. He got our order for the first drink, put it through the till, then as my partner started asking for his drink, the staff member turned away and talked to someone else. When we asked where to scan my Costa card, he said nothing, just looked grumpy and tapped the scanner. When we went to pay, he didn't even tell us our total, and just tapped the card machine. He didn't smile once. Every other member of staff there seemed relatively smiley and friendly but he was just plain rude. Disappointing that both times I've been there, I've been served by him. It's a pretty standard Costa in terms of food; quite pricey but the drinks were nice enough. Very loud though; not even any music playing and yet my partner and I had to shout at each other just to hear each other.

Brought hot chocolates and wasn’t offered cream or marshmallows.. when the drinks arrived I asked for cream and marshmallows for my daughter’s and was told it costs extra and they had no marshmallows! £17 well spent 🙄

Very nice place, I use a lot. Very friendly and helpful staff.

I use the Hampden Park Costa drive -thru’ regularly and the usual guy serving is lovely, helpful and leaves me with a smile but todays chap serving on the intercom & at the serving hatch (approx 2.49pm) messed up all our orders, didn’t write on the lids what they were until we asked and another assistant had to tell him what they were & didn’t use the drop-down serving tray to give us our food & drinks so my partner had to struggle to lean out the car to get them. We had to ask for a cup holder. He gave me cream and not my partner which was the wrong way around and a plain hot chocolate rather than a Terrys Chocolate hot chocolate for my partners son, which we’d pay for! We’d driven down the bypass before we realised and on the way to our afternoon out. Very disappointing. He wasn’t engaged at all. Usual guy is one of the reasons I go there (higher pitched voice guy) Not a good experience today Costa. Sort it out :(

Since it opened has slowly gone downhill …. Service appalling

Was happy that we were getting a drive through Costa,but when ever I have wanted to drive through its always closed.

Lovely coffee and atmosphere 😀😀😀

Lovely place to sit and enjoy a coffee with friends and relatives

Called in for a quick coffee and croissant..all clean and pleasant

Coffee was tasteless today and the cake I had was dry so not the best experience, putting it down to a bad day

Ordered a vegan sausage sandwich from this store and it was cooked in the oven with my fathers cheese toastie, on the same tray. While eating I noticed the bottom had spots of cheese on it. We went back in and the correct measures were taken when heating a replacement, staff were quick to solve the issue.

Used the drive thru. Great service, friendly staff, great drinks

Always smiling and helpful staff. Latte, Frappe and croissants ordered quickly and prepared promptly. It's a nice Costa, I prefer the layout here to the one in town.

Awful toasted sandwich, could not bite into ham was tough and chewy. Really unenthusiastic staff. There was no queue but had to wait for someone willing to put themselves out. Finally served by miserable young man! No customer service whatsoever!

Sat for a while after Hotpod Yoga , had MS high protein Porridge , was very welcome , a pleasant Chill ...

Coffee. What more can I say. The staff were friendly and the coffee was hot

Staff are very rude and un-welcoming. Didn't make any efforts to greet customers. Chatting away with other staff members instead of serving customers efficiently which results in getting my order wrong. The atmosphere was shocking!

Love this coffee shop. Staff friendly and polite.

Can't comment on the inside of the place as both times I've gone to go in it's been shut due to staffing issues. It's in a really convenient location with garages nearby so it should be the perfect place to sit and wait whilst your car is repaired but as mentioned both times I've arrived with the intention to do this it's been drive thru only which you can't do without a car! I got a flat white once in the drive thru... it was okay. More expensive than some Costas.

Been 3 times in the last 6 weeks, availability is awful, staff member uninterested and blunt, no please or thank you, missing components of drinks. Messy store. Won't use again.

I had a cup of tea which was just like dishwater. I let it brew for aged but cheap tea bags no colour and no taste at all. I never normally go there because of the ridiculous prices. Costa. Why don't you at least buy decent tea that tastes like tea. Wasted my Money on this.

Availability is poor. When driving thru and no Availability, have to queue up ages before being able to leave with no items. Visited a few times and each time there is very limited availability... never again.

The staff are always amazing, helpful and polite. But the management is awful. They frequently don't have ingredients, or cups or this or that. I honestly don't remember the last time I actually managed to get what I went in there for. I get a feeling the staff are overworked and underpaid, as they are alway flat out but rarely have more than 2 in there at a time. Yet again a large company run by people that dont care, working the lower workers to the bone. Such a shame.

The lotus biscoff cheesecake is to die for 😋

A great location and friendly staff with great tasting coffee. Giving it 4 as the open hours consistently vary from the ones on the website, often closing earlier.

Convenient for Dunhelm & Morrisons. Staff not exactly brimming with smiles & looking pretty miserable. Normally well stocked for choice but not on Sundays. They seriously need new cleaners as the place needs a jolly good shakeup especially the toilets which are abysmal !

Twice in the space of a month, but not consecutively, we queued up at the drive thru only to be told "sorry we don't have any decaf available" , today we were also told "don't know when it'll be delivered either just whenever"! Not good enough Costa. Whoever does the ordering for decaf coffee clearly isn't ordering enough and if its an automated ordering service then the manager needs to make a phonecall.

I only had a cup of tea. I go there quite regularly and there were different staff into day. When I left I used the facility's they were discusting. No one had cleaned them. There was coffee on sink and floor and the toilet in one had not been cleaned. It's a shame because this in my experience has not been the norm

Good selection of drinks, cakes and sandwiches. Lots of members of staff working so you don't have to wait too long for what you've ordered to be made/prepped. Plenty of parking. Clean toilets as well as a disabled toilet.

Pathetic and wrongly listed opening hours, should at least be open the same hours as the shops surrounding it. Lists as open from 0800 but isn’t unless you drive through.

The best Costa in Eastbourne. The staff are super friendly and happy to help. The store always has loads of stock of food. Especially the vegan options.

Service was OK would've been better if customers were actually paying attention instead of staring into their phones whilst queuing up. Coffee was nice, but getting expensive

Need more gluten and dairy free foods, not just cake.

It looks nice from the outside but from the inside not great the staff weren't particularly nice to customers.

Magic bag pickup from too good to go

Popped in for lunch today with family, kids love using their Costa reusable cups. Hot drinks for me tho. Great service as always we go in credit to staff

Used for 3rd time and their coffee has an odd taste? Totally different to any other Costa? Greggs next door was better by far!

Open, warm and friendly. We went at 7.30am which made for a pleasant trip before work.

Good sized Costa, complete with indoor and outdoor seating as well as a drive-thru. Lots of parking directly outside (limited to 3 hours). Staff were friendly and the choice of food/drink is the usual. Just wish they'd hire more staff or adopt a better way of ordering and waiting for your drinks/food.

25 minutes wait for food and coffee . Only 2 young girls running shop and drive threw. Only one side of toasty was toasted. Poor management. Wont use again .

Always closed when they are suppose to be open. Closing hours says 8pm Tuesday to Saturday but store closed 5pm and drive through at 6pm. App still lets you order for click and collect but closed when you turn up.

Lovely location and well designed Costa. The coffee is always good. That's the best bit unfortunately. The service is very slow as the staff talk to each other and give priority to drive through customers. The tables are littered with used cups and plates. It's easy to park outside but I suggest using the drive through if you don't want to queue for fifteen minutes

Was closing just after we got in cos no staff felt we had to hurry

Fantastic, really like the convenience of drive through

Was very busy when I went but the coffee was good tho

Appalling place. Either the main cafe or the drive thru is closed or not operating to the times it advertises as open. Nobody seems to care either. All you get from the staff is "it's not our fault" (which it probably isn't), and nobody wants to take responsibility. All that money spent on a new drive through and they couldn't run a bath, let alone a coffee shop. Shame on Costa. What makes it worse is that there is no way to actually TALK to someone with any seniority. Utterly useless.

Great place to meet up with friends 😀

Full of dirty tables and staff who are unconcerned that you have to sit and eat with other peoples dirty crockery, the best they could offer was to pass me a cloth to wipe the table myself, the crockery and left over food remained with us throughout our visit.

Didn't eat so cannot rate, looks good though. Service is a bit slow but it's clean and tidy

Are they ever going to open the drive through?????

Stopped in here while waiting for DIY store to open. Fairly busy, as they also service drive-thru. Clean & tidy, staff friendly, service was good. Would definitely use again.

Used the drive through quick service coffee great

Thank you so much to the young man who served me at one of the busiest times and I fluffed my drink up. He was so polite and patient in correcting my errors. Thank you 🙏

The staff serving today were brilliant but they need more support from management. They are overrun and need more staff

Not the best Costa, drive-thru can be a bit chaotic and several times have tried to go in and the coffee shop is closed for eat in and won't let you order takeaway indoors

The shop itself was shut, but the driver through was open. The screens weren't working, so you couldn't see what was available. Very poor show for a relatively new Costa. The food and coffee was great. Just disappointed that the store is not running as it should. Hopefully it won't be long until the repairs will be done.

So slow, and my toblerone hot choccy didn’t taste of toblerone at all

Friendly staff, even though it was close to closing. Thank you.

Slowest coffee shop in town. Or ever. Been stuck in a 8 people queue for about 30 min, totally unacceptable. Nothing happened, they're just incredibly slow. 4 people behind the counter.

Service was very slow had to drink from paper cups! Whilst tables were full of dirty crockery. When I mentioned it to a person working there I got a mouthful about there not being enough staff! My problem why? I will not be going there again.

Service a bit slow but other than that is aok . Go for our drink inside the drive through as not so many young children making a din as in the main town costa's.

Really wish this costa would learn how to make their drinks to the correct mix, ordered a caramel frappe with coffee, having worked for costa i know how they should taste and be made. Ordered through drive in so didn't try till I got home. Not the correct caramel syrup, ice or milk mix, and way too strong on the coffee taste

Been a couple of times now, no improvement. Food all over floor, tables not clean, no sugar etc.. at the condiments stand, which was also piled with rubbish. Staff complaining about customers in ear shot of the customers (at least wait until their gone) ,And wrong drinks made at drive through ( didn't realise until half way down the road), very slow service. I think next time I'll just use the coffee machine at the garage across the road. Sad because as someone who used to work on the retail park, it was something that was long looked forward to - just go to Sharron's instead.

The women on the till isn’t interested in serving you, would much rather talk to the other staff about their holiday plans. Stood and wanted to be served for 5 minutes with a basically empty coffee shop only for her to go oh yeah & turn around and serve us. Dirty tables… staff literally want to be somewhere else. Coffee was rubbish. Better off travelling to town

The worst service I’ve had, waited 20 minutes for my order (by then the hot food had gone cold). All of the tables had not been cleared or cleaned. No apology for the delay with our food and drinks, staff don’t seem to care.

5 members of staff behind the toll, yet utter chaos and hives queues. No organisation. One person behind till doing it all. Rather than using a bit of common sense and sharing things out between them all. 25 min in a queue for a coffee to take away. Ludicrous

I got nothing as 2 members of staff sat outside having locked themselves out following serving drive thru customers!!!!

Good coffee shop, good value, okay service and pretty efficient. Decent store but can get very busy and service can be poor and slow at times but still and overall decent costa store. For some reason they always seem to be out of the slayed caramel frappes🤔

New drive through but walked over from the park and sat and had coffee in the restaurant. Helpful and efficient staff. I think they had had a busy period because there were lot of cups to be cleared but the staff cleared as fast as they could between customers. Would use again.

It's OK, really slow drive through and menu board changes every 5 seconds so you can't actually see what you want. Dirty smelly toilets

Lovely friendly staff, but they sometimes forget the shots of vanilla in the iced coffees!

Great service and fabulous staff but the 2 cappuccino we ordered were more like heavy latte... Still, learning experience and I'm sure it will be better next time eh

Although shop was empty .had to wait ages to get served at drivethrough then you can see them taking the pxss out of other customers..service is slow and basically rude ..last visit there ..!!

Always love a costa coffee abd bacon bap

Nice and helpful. A bit slow when busy and also had run out of straws for the iced drinks. ⭐⭐⭐

Happy staff and consistent quality

Not enough staff went to drive trough 15 min wait so went in to get served , tables dirty for a new establishment costa need to get act together not even correct mugs for iced drink !!!!!