Costa Coffee in Vale of White Horse

I wanted to respond to Saiduz Zaman’s review below because I was in the shop at the same time and saw what actually happened. Unfortunately, the situation has been misrepresented. Yes, there was a long queue that day. The customer himself had a large group of 12+ people and the Costa staff were clearly very busy trying to serve everyone. He placed an order for food and drinks, and we all waited for him to finish. He specifically requested that the order be consumed inside the café. A little while later, he came back and started taking several paper cups without asking the staff. The manager approached him politely to address this, but instead of listening or understanding, he immediately became aggressive. He started shouting at her and making a big scene, claiming that because he spent £90, he could do whatever he wanted. I am sure if he has communicated this during his order shouldn’t have been an issue. Let me be honest, £90 isn’t nothing, but when it’s for 12+ people in a place like Costa, it’s not exactly groundbreaking either. Acting like that amount gives you the right to treat staff however you please? That’s just wrong. You did not buy the whole Costa company and expect to do whatever you want. Things only got worse. The manager, who was visibly in tears, tried to calmly explain the policy, but he wasn’t having it. He kept yelling, bringing up how much he spent, and threatening her by demanding her name so he could write a bad review. He even accused her of discrimination, which, as someone who witnessed the entire interaction, I can confidently say was not the case. The manager was simply trying to do her job in an extremely difficult situation, and his behavior left her in tears. It was heartbreaking to see. To be clear, there was absolutely no racism or discrimination involved. In fact, none of the staff at this Costa are white British—so the claim doesn’t even make sense. The staff at this location have always been polite and professional during my visits, regardless of who they’re serving. To throw around such serious accusations because things didn’t go your way? That’s unfair and harmful. I wanted to share this because I feel for the staff who were put in such a tough spot. They work hard and deserve to be treated with respect, not shouted at or intimidated. This Costa café has always been great in my experience, and it’s sad to see an incident blown so out of proportion.

My family attended my brother's event today, which is close by to this Costa Coffee ( we are not local ). Quite a big group (12+) of us decided to get some tea and snacks . The store was already quite busy , mostly take away . Our order was excess of £90 . The staff member on the till Nashly (something similar , was also told she was the manager when I enquired ) straight away looked annoyed at us for ordering so much with her body language and face expressions. As there was a lot of us , I went to take some plastic cups so we can share the teas and coffee . She very aggressively said I was taking to much . I was taking what we needed nothing more. I thought I was doing them a favour by just getting the paper cups my self , and not make them bring over whole sets of tea cups . The rest of the staff also started reacting like I had done something very wrong . I reminded her that I paid for the food and service and was just trying to help because they are very busy. I can't help but think we were treated differently due to our race. The only bad experience I have ever had in any Costa .

Nice cafe in Abingdon. Open before 8:30 which is great for us that start at 8am.so can have a hot drink before work/college.

First visit to this Costa with my friend, but as always, the decor, food, service, and surroundings were excellent.

Very friendly and efficient staff. It was very clean. There is plenty of room available inside and outside to enjoy your drinks.

Bought iced cappuccino yesterday, and the staff was so racist that i requested them to put some sugar since the drink wasn't sweet enough they just added more milk to it and also the cleaniness was so pour that the worker clean the forth straw with such dirty cloth still feeling bad that the staff is not keeping the utensils clean

Good costa, even when it's busy, the line moves fast! Love their loyalty scheme!! Although they changed it for a free drink every 10 drinks, previously it was every 8 drinks. But still a nice bonus, if you're already going to go there, regardless!

Standard Costa but nice sitting out on the square

Nice cafe with a good selection of coffee and pastries, nice and friendly staff, great location overlooking the central square. 👍

The coffee was made well and quickly however one particular member of staff (name unknown) was quite abrupt, sharp and short tempered. He even got frustrated with the elderly woman in the queue after us when she didn’t know how to scan her rewards card. This is not the service I would expect from a customer facing employee. The girl on shift was nice though.

Lovely coffee shop in the centre of the historic town of Abingdon.

There are so many coffee shops in the square in Abingdon. I counted six almost next door to each other. Seems far better to go to one of the independently run shops rather than a chain like Costa but if you prefer Costa of have a loyalty bonus then worth going. There’s also another Costa just 50 yards down the road towards the river.

Forgot the muffin, won’t answer my calls. Ridiculous

Nice cup of macchiato in the evening

Best option for Costa in Abingdon-no order wrong to date

Friendly staff, quick service which is fairly rare in coffee shops

Ordered a amond cassette cand got a plan one :(

I didn't get my Ginger bread man at all

Ordered a cheese and tomato toastie received a ham toastie which being vegetarian isn't good and drink was cold and funny taste

Dirty tables, messy floors, unclean bathroom and poor wifi connection overall not a great experience

Food missing again. Why say you have the food available when you don't

Food was never delivered contrary to the status indicated. I will need a total refund of £21.16 charged on my card and not £18.10 from the complaint I submitted early. This is very wrong. The restaurant should just cancelled the order if drivers are not available. Regards CN

We visited this branch on a day out, and whilst busy, there were still plenty of tables. The staff were typically friendly and helpful and our order was efficiently prepared for us. For me, there was the bonus of a free cake from the company to mark my birthday. The venue was clean and tidy and the toilets clean.

The Costa coffee itself was lovely clean and the staff helpful for disabled people like me . The problem for me was the 8 drunk people sitting under the tree on the square shouting and swearing at parser's by which the police ignored.

Great coffee as usual- special mention to Mina- awesome service with a big smile.

Ordered toast no peanut butter as advertised served with butter told no options toasted on one side only so would not recommend if you like toast toasted

Would be nice if the delivery guy would actually read the instructions left for him .there are there for a reason ….

The girl serving should speak to customers

ужасное обслуживание, нахамило 3 человека, при этом спутав заказ

Very friendly staff and quick service.

Service not the best . A bit frosty. No smiles . Dirty tables and did not listen to my order

Service was very slow. But good beverages and great place.

Always best service from Mario

Great value for money and polite and friendly staff looking after you.

The staff are located in a very busy part of town, but they all maintain great service and a lovely coffee. Thank you!

Always a treat. Consistent and error free serving.

Lovely Costa to pop into for a coffee and a cake. Customer service is always great 👌

The order was cold had to heat up once delivered. Also took ages for the drinks to be made and delivered

Nice coffee and sweets. Staff is not the best but there is nothing perfect in this world.

Latte was cold apart from that everything was good.

My order was delivered all over the floor.

One of the best coffee Shop in town. What place to start Morning with roasted beans 🫘 coffee. Highly recommended to those who are around there

A pass through location . Queue for ages . Constant Queue mostly for take aways.

Chocolate brownie was missing from my order

This is the 1st costa in abingdon, there is a 2nd one. Both very nice. This one is in the square. Helpful staff but can get very busy as it's very popular.

It's a Costa at the end of the day.

Toastie was cold, iced drinks were warm

I enjoyed my delicious ice cold cappuccino in an air conditioned cafe. There is outdoor seating, but I definitely needed to cool down after my long walk along the river from the boat and mooching in the Monday Market. Lovely traditional town centre atmosphere.

Very run down area not geart if your a visitor to the area. Every city has them but come on council please spend money on the areas where visitors my go You will get more visitors and that's more money for the city and people.

Both my friend and I have disabilities. Staff are so very helpful. Polite and friendly. They certainly go the extra mile to help and support us both. We are regular visitors here. It has level access entrance and disabled facilities. Very comfortable seating arrangements. Higjly recommend this cafe.

Always get a great reception in this store. Nice outdoor seating options.

Great hot espresso and great service

Speed of delivery was really good and quality of food

Left order at the wrong house. In the wrong street.

Great selection of delicious drinks. Friendly staff and they are quick in getting orders made up. Their black forest hot chocolate is by far the best thing on the menu followed by the caramel crunch frostino 🤤🤤🤤🤤

Ordered a frostino and selected no coffee. Checked receipt and said no coffee but had coffee in it. Called the store and no answer so contacted just eat and refunded but it doesn’t cover delivery. Really disappointed

They ran out of the max and cheese I ordered, so politely called me up and asked what I wanted. Ended up getting a toastie and a muffin instead. Very polite staff, quick delivery, and the food arrived nice and hot.

Funny layout huge costa but the ordering is done right by the door so you end up going outside to queue. Nice ambiance though.

Nice bar girls. Very qualified and rush.

Everything arrived cold and stale.

Showing as 6.30am opening times on google.Walked in a mile to catch a bus and get a double espresso. Good thing I left late, didn't open till 7am, wouldn't of minded so much but got a rude response when raised.

Lovely place for a pitt stop, comfy and well laid out. Friendly staff, nice selection of drinks Shame they didn't refurb the toilet when they did the main area.

Always friendly and professional

The barista was very rude to me when I came in. He very rudely told me where to stand in the coffee shop, so that they can maintain social distancing. It made no sense at all, since I had my mask on, and I could have easily maintainted the social distancing requirement, by going to the back of the queue as well. Do they not care about staff politeness at all anymore?

Always a great cup of coffee and extremely friendly people

Amazing service as always :) All morning staff are very polite and smiling. Thank you

Great procedures in place to follow Covid guidance. Store wasn't too crowded and easy to follow signposting.

Really friendly service. Always joyful

Nice coffee shop and well organised regarding all things covid.

Long queue however good system in place for waiting, ordering and collecting.

Always friendly staff - in a comfortable environment. Free WiFi too!

Fantastic coffee and service even tho we are in a pandemic

Brusque staff and not applying the VAT discount as is a franchise store. Abingdon deserves better.

No fault of the staff, as there clearly wasn't enough of them whilst we were there, but the one single unisex toilet was a complete state and inside Costa was busy with young families and we didn't feel comfortable enough to sit in as difficult to social distance with people wandering around after young children.

Great coffee shop and always friendly staff.

Costa in Abingdon is easy to get to. Parking is not near by but not too far. The outside seating is good and gives a fair place to relax, weather permitting. Inside there are some seats which are distanced.

Bit slow, only 2 staff on on market day.

Staff polite and efficient, coffee is always good

Very friendly staff and good tasting coffee I will visit again.

Fantastic little place. Conveniently located on the square and plenty of capacity, even with Coronavirus set up. The staff were both quick and helpful. The drinks, as ever, were spot on.

Great food, felt safe with the covid restrictions. Able to sit inside on new, clean and comfortable chairs and tables. Service was professional and timely with a smile! Beautiful watching the market go by outside. Nice soundtrack in the background too.

I become a regular customer every week . Nice coffee , excellent friendly staffs . Clean & comfortable environment . Thank you Costa Abingdon :)

Very nice seating area with toilets and in a good location. I wish it had the collection feature though as this would make things very convenient.

Wish there was filter coffee too.

Always a very pleasant experience 😁

Brilliant service with keeping people safe😊

it's a COSTA, just like a COSTA :)

Overcrowded, messy and noisy. So many other good coffee shops. Disappointing

Always busy town centre outlet. Efficient and friendly staff.

Love the atmosphere here! Cute guy with tattoos makes nice coffee 😋

Nice & clean, seats by the window are lovely on a sunny day. However it's quite crowded and the back of the shop is a no-signal zone.

Lovely coffee with lively upbeat staff a breath of fresh air to start the day

Good quality Costa. Italian guy serving seemed to love his job and the staff didn't burn the milk (my constant gripe at other Costa franchises)

Best staff and excellent coffee

A nice a great place for coffee lovers with great n quick services. Location is perfect in corner giving hall n street view . Apart from great coffee do try these cheese n tomato sandwich. Recommended!!

Excellent coffee and a chilled out vibe.

Always great service by friendly staff, whether on the drive thru or at the counter. Great choice of Gluten free items.

Cozy place to get world class coffee

Pleasant surroundings with a great selection of coffees and munchies (including Vegan options).

Enjoyable coffee with friendly staff and atmosphere.